Great customer service, I came in the environment was great and they fixed my crooked glasses.read more

Awful. Waste of time and money, you will not receive a call back. The optician was unprofessional…read more My prescription was changed to a different type of lens and I was open to trying them, and did. When I requested to go back to my original lens type (prescribed by them as well), 6 calls later, they informed me that I would have to pay for another exam. Spend your money on the in person visit, not the guy on a screen writing incorrect prescriptions.

I called a couple of other optometrists for help with broken glasses temple, but they didn't listen…read moreor care. I needed this fixed because of an upcoming trip next week. Yesterday I found Frame Masters online, I called & spoke to A.D. who put me at ease by giving me options and setting my expectations. I went today and in a few minutes he fixed me right up with a new set of frames. His customer service and attention to detail surpasses what I normally experience at the regular optometrist. Now I'm ready for my trip.

The customer service went above and beyond my expectations. My work schedule is crazy, but he…read moreworked with my schedule to make sure I could have my glasses before the weekend was over!

Jazmine did an outstanding job from start to finish. Great communication, very knowledgeable, and…read moreshe made me feel taken care of throughout the process.

I have had a mixed experience with LensCrafters. I bought…read moresome new lens and frames and was promised 7 to 10 business day turnaround. The purchase date was March 25 which, as of the date of this review, is almost a month. Today, I went back to the store which is the fourth time to find out where my glasses are. The three previous trips I was told they "are in transit". I also discovered they went to a lab in Mexico which they were encouraged to use. Today, I was informed they were out for delivery and had been shipped the 20th, yesterday. The delivery could be affected by customs. My concerns are: 1- Being told three times previously they were in transit when they had not yet been sent. 2- why wasn't I told they were being assembled in Mexico which could delay arrival? 3- why utilize Mexico when it takes longer especially considering processing through customs? 4- why wasn't the store monitoring the fulfillment instead of my going to the store 4 times and getting false information?

when i say never i mean never will i ever go to this place again! they cancelled my appointment on…read more7 different occassions after confirming every time, taking off work only to get there to find out your kick out the system and cancelled every single time. they need to close down. then i was given the wrong prescription to begin completly off had me walking around with triple vision. please just close down and no one has common sense and eye dr's now working from home. just lazy!

I had to wait 3.5 hours after my scheduled appointment time before i left the building with my…read morereceipt in hand and the expectations it was finally over. 12 days later I went to get my glasses and everything was so blurred i wouldn't have been able to find my car! I told them something wasn't right. I was then told my eyes needed to adjust... I assured them the prescription wasn't even close to being correct. I was told I could come in another day for an exam. I informed them they had lost my confidence and asked for a refund. They offered to refund me 20 of the 110 dollars I spent telling me i couldn't be refunded for the exam. What good is an exam if the glasses aren't right? I contacted their customer care which informed me the same. I have a relative that told me they treated her the same way. Not sure if it's race related or just terrible customer service but if you are white I advise you to stay far away!

Another visit to get my frames tightened due to a loose screw…read more And, another "Man, were they crowded" day. But, this time, they had only 2 techs working, 1 who was training with Cathy. Still great place, and definitely recommended. Going to be going back for new glasses after the first of the year

A very pleasant experience at Cathy's Eye Care today. i was…read morea walk in to get lenses for current frames, was assisted in a very timely manner and provided professional service at very affordable price. My new glasses will be available for pick up in 2 days. Fabulous! Huge selection of frames as well. Will definitely be back and refer my friends.

i had a surgey about 2 months ago. every appointment is et to a time the office is not even open. I…read morehave brought it up on every visit and they still do it. I need to have a second surgery and i have left 7 messages the last week with no response at all. I have left 3 messages with Leslie the surgey scheduler with no response. Avoid them at all cost

WOW ! They have a two star rating, that is kind of high. I…read morewent there for an exam and I sat in the waiting room for for a few minutes, I felt like it was a factory without the noise. The doctor was rushed and just went thru the "one size fits all plan". I never went back, nor will I ever go back.

Very unhelpful when I needed a referral from an earlier exam. Wanted instead to sell me another…read moreexam even though it was just a few months ago. Avoid this place if you want someone who cares about you.

I should have read the reviews here before going to this location…read more I went to get a prescription for my meta glasses and was told they would arrive in 2 weeks. 5 weeks later I'm getting any and every excuse to get me off the phone. In fact, yesterday I went to the location and was told my glasses were "supposed" to arrive on the 25th but shipping was canceled because of the weather. I call in this morning and now I'm being told they'll arrive by February 5th. Please take my warning and avoid this location. Even if you live next door to it!

My sales associate was very helpful in assisting me with my needs for my eyes. I'm excited to wear…read moremy glasses. He was so polite, kind, friendly and attentive. Told and explained everything that my eyes needed. Thank you Kenny for all your hard work and assistance.

This is where my wife has been going for years. Today my son has his appointment for prescription…read morereevaluation. He has lost both pair of his glasses. My cost out of pocket for the visit is $130 without insurance. This includes the refraction exam for prescription and dilate to check for medical conditions. This is the only facility we use and would recommend our friends here.

Milam's has awesome frames!!! Great choices. The staff is super friendly and very helpful. They…read morewere recommended to me by another optometrist office. I have been going to them ever since. They are also great and fast when it comes to repairs.

When I tell you this office is so professional, courteous, kind, respectful and any other word you…read morewant to positively say about them. To say that they have a client for life is an understatement.

FANTASTIC office. The staff is quick, efficient, all are cross trained for all exams. Dr…read more Washington is wonderful- listens, talks fast but asks all the right questions. I was allotting more than an hour for this, and was in and out, after selecting frames and lenses and all exams and tests, within an hour easily. So fabulous. Really positive experience. And they take EyeMed Ameritas insurance!