I haven't reviewed a cell phone store in the past because it's underwhelming. This wasn't my experience on switching from my old carrier and getting new phones for myself and family. Karan helped me with the best plan and all the rebates. Their services have continued even after all the help months later with any little issues either in person or calling them on the phone. When you are ready for a phone or new service Verizon Store on 23rd Street between 7th and 8th Ave is a must for great service now and after you for personal help when you ready for Verizon service. Thank you guys. MICHAEL read more

When I came to this store last summer with the intention of replacing my broken phone with a refurbished one, Vic assured me that I could get a brand-new iPhone for free. Upon me telling him that I might be leaving NY, he said that as long as I'd remain in the city for at least half a year longer, there wouldn't be a problem. When I pressed him on the validity of his promise, mentioning the possibility that he might no longer be working at the store when I'd move, he got offended. So I went with the deal: new iPhone for free, stay at least half a year longer in NY. When I moved to Amsterdam eight months later, I was presented with a bill of more than $600. I called Vic, I wrote to Vic, I did so again and again. He totally strung me along for more than 20 messages and now he's stopped responding. The least he could have done is own up to having made a promise he couldn't make. I'm giving two stars rather than one because Vic did retrieve info from my broken phone and gave me discounts when I was still in NY, but he evidently cannot be trusted. read more

They stole the phone I ordered and denied it. Filing a police report and they will be held responsible

I've been coming to this store for years. Vic & his team are always super helpful, & professional- wonderful customer service. Great deals and prices too. Highly recommend! read more

Excellent team! The best services from Vic, Shreya and Karan. Knowledgeable, patient, helpful and totally professional. This is where I will go from now on. Highly recommended. read more

I can't speak more highly of this store. Came in with a faulty SIM card (which apparently seems to be a problem with the iPhone 13's) and the store representative (I wish I got his name because he was lovely) knew exactly what the issue was and how to resolve it in a matter of minutes. No trying to upsell me on something I didn't need or any other nonsense, just helpful. I wish more stores conducted business like this one. Would come back any time. read more

It was a really bad experience. When I went to this place to back up data, they took my phone to the back and operated it. Without my consent, they changed the original back shell of the phone without telling me. After a few days, I went to Apple Store, just known the back of my phone not the original one any more!!!!!!!!!!!!!!!!!!!! So those of you who come here should be prepared for the store to replace the parts of your original phone stuffs. read more

I got Vic's name 10 years ago from a trusted business partner, who got it from another trusted friend. Since then he has been our company's MVP for phones. Good luck finding a go-to guy through Verizon's corporate structure! Vic, as the owner, is literally there for us day and night. In addition to helping us with the usual phone needs, we had a phone stolen, and Vic used his amazing skills and smarts to help us deal with the messy situation - even while he was on vacation. Who else would do that? He's busy so you may need to call him a few times, but then so is your doctor ;) Vic Singh is a rare treasure and is THE BEST there is, I can't recommend him highly enough! read more

I got a new phone here and these guys are a mess, my phone which I traded in with them was never shipped and is now missing (seems illegal?). Vic is rude, terrible customer service and would not fix the issue after I called and spoke with him multiple times while also dealing with Verizon. This is NOT a Verizon store. The signage in-store is misleading and when asked if it's a Verizon store the guys say Yes (illegal?). They can sell you a Verizon phone and add it to your account, but there are extra fees you must pay since they are not an official Verizon store - they don't tell you this either, just wait till you get the Verizon bill. read more

The most painless Verizon experience I've ever had. Cannot recommend this location more! Very attentive and goes the extra mile to save you money. read more

Karan is the best! I m so happy for the service given at the store. The best Verizon store in Manhattan. Thank you so much.

Pretty sure the other 5 stars are either bits or there was a change in management. Here is my experience, you be the judge. The owner yelled at me when I inquired about Verizon FiOS that this is not a fios store and they are completely unrelated. He rolled his eyes, waved his hands in my face and kept his voice raised for three minutes,while I tried to inquire which store in the area would be able to assist. I actually recorded a part of this tirade and will forward to Verizon. He only stopped when another employee interfered. read more

I've been coming here for a few years every time i need anything new for my wireless services. I'm extremely happy with the service that i get here. I came in and was able to speak to a worker immediately. She was super nice and explained everything about Verizon that i was able to choose. She explained the taxes and fees and let me know exactly how much i will be paying and after choosing one of the unlimited plans, we went on to get new phones! That was fun! They had several samples to look at, review and try out in terms of how it feels in the hand, weight etc. They knew everything about every phone they had and yeah...it was good to get that expert knowledge! I'll be going there to get the next phone i want. read more

I'm not sure why some of the reviews were negative, but I have gotten every phone for our family here- multiple times and have always had a great experience. They've helped in other ways too, and I would highly recommend this location. read more

I came to this store to switch phone services (Metro PCS to Verizon) and get a new phone. Since they didn't have the phone I wanted in stock they said that they would mail it to me, and assured me that it would come by Wednesday, the day after my old service ended. The conversation: Verizon guy: Your phone should get to you by Wednesday, so you'll be without a phone for just a day. Me: One day is fine, but more than that is not fine. Can you guarantee that it will get to me by Wednesday? Verizon guy: Yes, it will definitely come on Wednesday. When it didn't come by Wednesday evening I called them (from someone else's phone, obviously). The phone was there at the store. And I was here, in Boston. Alas, it is Friday, and I am still without a phone. If it was a mistake or a delivery problem that would be one thing, but they were dishonest, and that's why I'm giving them this poopy rating. read more

The team at One World Wireless on 23rd street is AMAZING!!! So helpful in getting my new phone set up, and offered a discount on new accessories! The best place in NYC to get a new Verizon phone! read more

This is NOT a Verizon store. They can sell you a Verizon phone and add it to your account, but there are extra fees you must pay since they are not an official Verizon store. In order to mail the phone that I just purchased to my mom, I had to pay an extra $350 if I didn't want to activate it right away. I obviously didn't want to cut off my mom's service for a few days while the phone was in the mail. So I asked for a refund and was charged a $35 "restocking fee". This was after I had to wait 5 days for this store to order it from an _actual_ Verizon store, because it was out of stock to begin with. There's an actual Verizon store up on 7th ave and 30th st fyi. read more

I always continue to go here for all of my new mobile phone and service needs. I find everything that I am looking for in cases, protective screen covers, and mobile accessories. The staff are very helpful and responsive to my needs. They are knowledgeable about the products and services plans. When I have made mobile upgrades or I have had a problem with my phone, they are well-equipped to resolve my issues. In a crisis with my phone, they are very patient and helpful- which is wonderful and means so much. Whenever I have questions, they take time to respond. They are thorough with follow up. From start to finish they ensure that I have all that I need. I have found all of the staff extremely helpful, and I have advised colleagues and friends to come here because I trust One World Wireless. They are reliable and I highly recommend them. read more

Buyer beware. This is a very shady business. I bought a new iPhone and Karan set it up fine *but* I left my gold iPhone 10XS with him to send to Verizon for trade-in for what he said was a $439 value and when Verizon only credited me $99 for the trade-in I contacted them and was informed that had received a gray iPhone 8! This was *not* my gold iPhone 10 XS. I contacted Karan & he assured me he sent Verizon my iPhone 10XS and he'd fix it with them. Each time I followed up with Karan he assured me Verizon said they had it, they'd credit me, and when this wasn't happening he started saying they had written up a ticket for it. I insisted Karan give me what info he had and he gave me a ticket #. I called Verizon and learned the ticket # was bogus and they had no record of his calls. This is some scam! I can only guess my old phone was sold in some scheme of theirs and I fear I wasn't the first nor will I be the last this happens to. Do yourself a favor and avoid this store. read more

I echo the previous 1 star reviews that this is a shady and illegal business. AVOID IT AT ALL COSTS. I had just bought an iPhone from Apple and came here to get it activated and the person working convinced me to buy the iPhone from him and return the Apple one as it would save me $500+. I asked him if there were any differences between the two iPhones and explicitly told them I was moving to Europe the next day and so I needed this iPhone to work there. The next day a couple hours before my flight I go to check my settings and find out this iPhone is locked. I called this Verizon store back and they assured me they could help me unlock it in a couple of hours. That was Tuesday. It's now been 5 days where I'm calling from Europe to see if they have been able to unlock the iPhone so I can use an international sim. This place is a SCAM!!!!! They are liars and untrustworthy people. read more

Yes, Vic is amazing--so is Melissa. I have been a client of Vic's for many years--before this Verizon store was open because I've lived in the neighborhood for so long. After he left his other store many years ago, I followed him to this store to stay a client of his. They are both knowledgeable and he can give you the best deal. He really gives people what they want and gives them fast service. It's always busy in phone stores in general, and always seems like a task you dread doing because it always takes so long. I was just there last week to upgrade to the iPhone 6 and left my phone with him, ran a few errands, came back to check in, then ran a few more errands. It was easy because he is accommodating!! Thank you, Vic!! read more

I worked with Shireen and Vic and they were outstanding. I have been to a lot of Verizon stores in the city and none of them treated me so well. They fixed all my problems and explained my options clearly. They will be my new store of choice when it comes to my phone and iPad. Thank you both so much!!! read more

My iPhone 6 died, so I upgraded to a new 7 here. I forget the name of the guy who helped me, but he was incredibly thorough, and answered all my numerous questions. Also helped set up a trade-in of my old phone. I saw him deal with a really difficult customer (a cranky old man with a walker who wanted a new flip phone) with kindness and respect. These guys are tireless superstars and I would recommend this location to anyone looking to switch to verizon/get a new phone/ basically anything. Thanks guys! read more

This place will scam you. They charged a five percent fee and claimed it was a Verizon charge for edge service. When I called Verizon I was told it wasn't and another store I went to informed me that it was a store charge. I tried to get my money back but they then claimed there was another reason for the charge and they couldn't do anything about it. Just go to a different store or online. read more

Lost my iPhone 6 Saturday morning and had an upgraded iPhone 7 plus by afternoon, thanks to Vic and Shreen at the Verizon in Chelsea. They are super nice , knowledgeable, and always able to guide you to the best and most cost effective choice. This is my go to place whenever I have any issues, or need an upgrade. Thank you Vic for your help today and Shreen for your help in the past. You both make things easy :) read more

worst store ---- I called to inquire about a phone for my boss's son and was told they did not have time to answer my questions! That I had to go to the store -- well I wanted to know what they could do for me before going --- the worst customer service - wish I could give -0 stars! read more

I went in to this store yesterday to purchase a new phone. Vic made it quick, easy, and painless. He even invited me to call him at the store if I had any problems with set-up. His customer service skills are above and beyond and I would not hesitate to recommend him or this store for your wireless needs. Great experience! read more

I've been going to One World Wireless for my mobile phone needs for several years now, and I think Vic and his team do a fantastic job of counseling me on both new available smartphones, as well as new Verizon plans. They also do a great job in advising me on what add on accessories and features I should purchase to make my life easier. Vic and his team worked hand in hand to help me upgrade from a Droid 2, to a Samsung Galaxy S3, to now a Samsung Galaxy S5. Along with that, he's counseled me on what Verizon plans best meets my needs, with a goal of also saving me money. Smartphones and carrier plans change very rapidly in the marketplace. and it's hard to keep up with the latest technology advances. With that said, I need someone to look after me and my best interest. That someone is Vic and his team. So for those of you that are like me and want to make good "buy" decisions, look no further. I highly recommend consulting Vic and his team. They truly are the best at what they do. read more

I have always received great service at the Verizon store on West 23rd Street between 7th and 8th Avenues. I have purchased all my phones and iPad there. Vic and Karan are always so pleasant, patient and willing to help with tech problems when needed. I highly recommend them! read more

After visiting five or so different Verizon, AT&T and Best Buy stores asking various complicated questions about how to replace a destroyed phone and/or get new plans, we finally ended up here to make a final decision.... How fortunate for us that we did! Vic and his team listened to all our complicated questions and came up with a brilliant, multi-faceted solution that will save us a ton of money in the long run - which none of the other stores were able to figure out for us despite our inquiries. They talked us through the best way to get two new phones at a discounted rate despite being bound to frustratingly limited contracts, and even waived some of the fees to help us out more! The friendly and knowledgeable staff made what could have been an agonizing nightmare into a fun evening hanging out at a warm, neighborhood shop rather than an anonymous corporate branch. read more

Everyone here is ridiculously nice and friendly and totally helpful. It sounds silly to say, but no matter how sad you are about your lost or broken phone, you kind of cheer up as soon as you walk in. The staff all seem to actually like each other, so the atmosphere is seriously lovely. And the biggest bonus is once you find these guys, you'll never have to drag yourself into the cattle car they call The Apple Store. read more

This place is incredible. The staff is friendly, courteous and so beyond helpful. Shireen always has me in and out in a matter of minutes (as does everyone else I've had the pleasure of working with). This is by far the best Verizon store I've ever been to! read more

Amazing service as always. Been coming here for many years with my family and even extended family. Always helpful with phones and accessories and transfer of information. All the staff is cool with some cool candies in the Jar. Love the store and 100 % recommend. read more

Great service with my new phone and finding me the right plan and a great trade in discount.

These guys and ladies are the ones I trust when my phone goes down and I need someone to be VERY diligent in getting my old contacts retrieved. The team at One World knows EVERYTHING about Androids and iPhones and they are great with questions after you've already bought the phone. They take the time to do it right and they've never steered me wrong in my evolution from Blackberry to Android to iPhone. read more

Very poor customer service,staff is misleading in regards to fees,services and updates. Phone issues are answered the same way.. "comeback tomorrow when the boss is here".When you return, a new person can't help and he says,come back tomorrow... Something a bit shady about this place,would not purchase from them again.It's a verizon lease store.... read more

if you are trying to get a new phone or wireless service, don't go to there. all they do is lying to your face. 1. failed to pre-order phones 2. failed to activate the plan 3. never answered your questions (when they said they will call you back in 5 mins) 4. failed to provide your phones when they promised you 5. refused to refund you all they care is getting your money, and all they do is lying lying and lying!!!!! p.s. those people gave out 5 stars are their employees and please report them if you have similar experience!!! read more

Horrible! I went in to purchase a bridge data plan. The store took money, failed to activate the plan and now is refusing to provide a refund because their system is down. Manager Rick is a disgrace. read more

I had a very unpleasant experience at the store where the manager Vic- just accused me of trying to scam the store. And spoke to me as if I was an idiot, which I doubt he would have done to a man. I bought an phones a few months ago and within the first week I had to take it to the real Verizon store for service-- there was a defect in the phone--so.... I also told my salesperson I was a phone dropper and that the most important thing for me in a case was security from drops. I've had iPhones for years and always had an otterbox- the salesperson told me I didn't need an otter box. He told me to buy the extra shatterproof glass- which he assured me-over and over again-would protect it. And then sold me some case with a flap that he also said would protect it--Well, he was wrong-- and the very first time I dropped the phone-- which was inevitable as I told them..the shatterproof glass got giant cracks in it. And the case cracked-that protective case he sold me.. and after another drop-also inevitable as I told them--the actual screen is cracked was NOT protected by the protection glass they sold me .... AND since I AM STILL HAVING PROBLEMS WITH THE PHONE--as DEFECTIVE MERCHANDISE....Verizon will not replace it unless I pay to have the screen fixed.. on a defective phone. What I find most upsetting- besides the salesperson giving very bad advice- and telling me the glass wouldn't crack... Now they are saying well.. it depends on how you drop it.. UMM-im not stupid.. i have been dropping iPhones for years and never cracked one- in my other cases..they wanted to sell the glass- which is not worth it . And their phones are of questionable integrity-- When I spoke to the salesperson at the Corporate store she told me they would never have recommended that case to someone who admits they drop phones... they either don't care or don't know what they are talking about AND accused me of trying to scam the store-- when in reality... they are trying to sell the add-ons and then when a customer complains-- balme thecustoer Vic actually said to me that I just wanted to blame the store-- "if the dog chewed my charger I would say it was the store's fault" TERRIBLE CUSTOMER SERVICE- offered nothing to accommodate me and insulted me in a very chauvinistic way and then accused me of trying to rip him off THERE ARE MANY OTHER PLACES TO SHOP- GO TO VERIZON CORPORATE STORE- they are accountable people like this- are not read more

I can't speak for other plans, but DO NOT buy a prepaid Verizon phone from this establishment. My phone died while I was on vacation in NYC and I needed an immediate replacement. This Verizon store was close to my hotel and they had only one prepaid smart phone in stock, which I purchased for $100. On arriving home I found that the phone is discontinued and sells for about $39. I discovered after 3 wks use, that the speaker phone cuts out, echoes, and eventually drops calls but works fine in normal mode. I called One World Wireless to report this problem and was told there is no warranty on prepaid products. I usually buy my cell phones from Best Buy, which does warranty their prepaid Verizon phones. Verizon will warranty their phones only if purchased from their corporate store, so beware when buying phones from a franchisee. I gave them 2 stars instead of one because the salesperson was very kind and helpful. I understand that it is not her fault that the store policy does not provide support of any kind for prepaid phones. read more