I am a nonprofit founder and CEO, and I went to T‑Mobile to get internet and phone service. They…read moreshipped my internet to the wrong address, and I walked an hour to the store because I knew I had an active account. Brian was trying to help me through email, but when I went to the store like he told me, they said they would have someone call me. No one ever called. Brian later found out they sent my equipment to the wrong house. He told me to go back to the store again. I walked another hour, and when I got there they said they "don't do nonprofit business accounts" even though I already had an account with them. That made no sense at all. Then they tried to make ME pay for the mistake THEY made. Why would any company expect a customer to pay for their error? We already pay enough for mistakes made by people in higher positions. This was unprofessional and unacceptable. If you are a nonprofit, do NOT go to this location. They will make you pay for their mistakes, and the staff is rude especially the girl with the fake eyelashes and the attitude. She made the whole experience worse. and the store Manager was not great

We went in to get the four iPhone 17 with the $25 a line service, we also ended up getting two GPS…read moretrackers that we didn't ask for. Communication was great going back-and-forth with one of the workers there but once we signed, there was no more communication. Pretty much being ignored.. so long story short we decided not to go with T-Mobile and stick with our original plan with a different company and we ended up having to pay stocking fees for those GPS trackers that we never wanted. $65 restocking fee. T-Mobile and your employees at the one off of Lamar in Arlington Texas could definitely do better.

Nobody greets you when you come in. Associate actually frowned at us. Waited an hour for help and…read morehad to come back a second time because they didn't change the Sim card to make my new phone ring.

Great customer service! Nora and Adrian were extremely…read morehelpful! Always engaging between all of their customers. If ever needed will definitely come back to this location!

I really tried to give this place a chance. I went back three times and each time their business…read morehours are inconsistent. It's really unprofessional. My wife bought a phone from them and the screen just stopped working after an update. I went to them and their business hours is not correct. Waited 2 hours till they were finally opened. They charged me $30 to lift up the screen and just put it back on. After I got home The phone made an automatic update and that's when the camera stopped working. I went back and I waited again a really long time for them to open. I was quoted $100 to fix the camera. There's nothing wrong with the camera. It's just not recognizing the camera since it's not the original Apple camera. I said I got this phone from them. Can I just "switch" the phone with a different one. I was declined and said it will just be a trade in value and will need additional money ($300) to make that switch. I came back to the store again today to bite the bullet to fix that camera. Once again they do NOT open at 10:30/11. I waited till 12 before I left cause my lunch break is over. I am never going back here. Just giving everyone a heads up warning. Do not go here unless you like just throwing away money

AAA CELL PHONES ARE CROOKS…read more Don't wasted your hard earned money!! I gave them a perfect iPhone 15 Pro barely use and they gave me an iPhone 12 and $85. In trade which was a crime in itself, but I was in desperate need and took it. When I got home I quickly found the had repaired the screen with a non apple screen which made it where u couldn't use face recognition or fingerprint and u couldn't scan any codes. I asked him for another phone since he offered a 3 month warranty and he refused. He has over 1000 iPhones and couldn't do one right thing and replace an unusable $200 iPhone. He was still happy to have my iPhone 15 Pro selling for $800+!! Don't throw away your money!! AAA cell pro 1511 S Bowen Arlington Tx 817-404-4096

I am the founder of a legally registered Texas nonprofit, and today Verizon told me my company…read more"wasn't real." That is disrespectful and completely false. My organization is registered with the Texas Secretary of State, has an EIN, a UEI, SAM.gov registration, and full federal verification. AT&T and T‑Mobile verified my nonprofit instantly with no issues. Verizon telesales kept sending me to the store, and when I got there the store said they couldn't do anything because they don't have access to telesales systems. This has happened more than once. It's a complete runaround and a waste of time. Instead of verifying my real documents, the rep pushed me off to a store two hours away. No one took responsibility, no one helped, and I was treated like I was the problem when the issue was Verizon's broken verification system and untrained staff. If you are a business owner or nonprofit founder, avoid Verizon. They do not know how to verify legitimate organizations and will waste your time. REPEAT DO NOT DEAL WITH THIS PLACE

Left standing outside for 10 minutes. Told that I had to pay a $3 fee to pay cash on my bill…read more Not sure if the payment posted correctly to my account as my Verizon app notifications did not update in a timely manner. I will post an update during my next billing cycle.

Ray helped me with my phone screen. It was cracked and he fixed it in under an hour. Great service…read moreand i'll always come here for phone issues.

Referred a friend here after previous experience and said that everything went well and met…read moreexpectations good to know they are still keeping up the good work!

Exceptional customer service!…read more I was ready to do my usual upgrade, and this location was the closest one to me. I noticed in the stores they have a smaller selection, than what is online. On the flip side, you get better prices in the stores than online. Go, figure! The purchase and setup were done without much effort, and the time spent there was pleasant and enjoyable. Thank you, Crystal, and Mister (yes, that's his name)

This isn't about the money it's about respect. I've been with MetroPCS since the company opened. I…read morefeel like as a former costumer, the day I got a new phone the employee, Aubrey, was very sweet and helped me understand what I did not. However, my phone did not work. So, I went back and Aubrey ordered a new phone for me and was told to pick it up starting as of january 17th. Today, I went to pick up the new phone and the manager on shift,Alex, saw how he's employee, Cobi, disrespected me. I was told to go to the manufacturer or pay for the new phone. When the manager was aware that the new phone I got was a bad phone to begin with. Again, it's not about the money it's about the fact that the manager allowed his employee to be so rude. The manager was just as nasty and rude as his employee and it's unacceptable. Overall bad service would not recommend. I advise everyone to please research the phone companies you got with and pay close attention to the manufacturer. The address is 818 E Abram St Arlington, TX 76010

This is the worst place to ever come to i went inside and they were so disrespectful and didnt…read morewanna help me out the guy there is very rude and they dont wanna listen worst customer service they call them self a corporate store i dont think so they need real professional people here

This guy is rude as hell. Hung up on me and told me have a good life while I was in the middle of…read moreinquiring about his service to jailbreak my phone. Nasty

Awesome little shop. Guy knew everything about my phone lol needed my Galaxy to work with my new…read moreCricket service, took about half an hour. He explained everything to me and we very patient