1. Spectrum

    1. Spectrum

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    Aurora, OH

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    5.0
    (1 review)
    Furniture Assembly
    Responds in about 7 hrs
    4.5
    (18 reviews)
    Car Stereo Installation
    Responds in about 1 day

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    2 years ago

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    Tom is a well respected consultant in the Apple space who goes the extra mile to educate his…read moreclients and make their businesses more productive. Not only does he know the Apple platform in and out, but he goes to great lengths to not speak over your head and explains everything in an easy to learn, easy to implement way. Because of these skills, I would highly recommend anyone in the Ohio area to use GlobalMacIT if they are serious about making the most of their products and making their business more productive by the way of technology.

    From the owner: GlobalMac IT provides Apple-centric business solutions to small businesses and law firms with 10 to…read more50 users nationwide, and locally throughout Northeast Ohio. With over 20 years of combined experience using Macs and an extensive background in business, we are able to provide much more than just the nuts & bolts of computer setup. The primary core of our business is Managed Services, where companies fully outsource their IT needs to us, so that they can focus on what they do best. Over the years we have found the primary method of IT delivery to be greatly flawed as it is purely reactive. It is the same equivalent of driving your car until it breaks down, then taking it in to the shop to get fixed. With our proactive service, once our clients are up and running, we monitor their entire network 24/7/365, take care of Apple and 3rd party updates and security patches, and provide a help desk for prompt support and resolutions when issues do arise.

    Cellular Currency

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    Here's the thing. We didn't even get to the repair or sale. My goal is not to disparage, rather…read morecritique. The information gathering stage just needs to be...better. There's a way that information gathering can be done in the natural flow of the conversation. Do not: Be confrontational: This is something as little as the words you use, the tone and the pace in which you say it. Cutting your customer off as he talks through things (It's been a long day. I've been at this since 830am and was ready to buy a phone. There's a way to tactfully correct your customer. When I said Samsung store, i meant to say they said they had a Samsung Diagnostic Computer which analyzes the contents. Yes, they are an insurance company. But they told me what was up, didnt pitch anything new and apologized. Maybe they were lying. But in the end they handled the situation w tact Indirectly call your customer a liar: You asked me if the phone got wet, anything spilled on it, do I let my kids play with it? Not to my knowledge and no my kid doesnt play w it. And then I was gonna say but who is 100% when it comes to spill or splash? But I didnt even get that far. You cut me off saying, "Hey man. Im just asking you some open ended questions (Nice, all good sales books recommend those) but then you said you said your kids dont play w it, I think they do... Bro, just keep that last part to yourself. I walked at that point because my phone is my livelihood. I dont know of anything spilling on it. Another reason my kids dont use my phone is because they have a PS5, PS4, Switch, DS, Fire Tablet, Samsung Tablet, Nintendo DS and other laptops of the like. When I said no, I meant it. Again, this store probably does good work. Just need to brush up on some modern sales books. The Little Red Book of Sales Jordan Belfort: Straight Line Selling Dale Carnegie: How to win friends and influence people. Think and Grow Rich" Napolean Hill These are great starts if you havent already read them. There are also great videos on youtube on the meet and greet and the art and science of information gathering. Wish you the best and here's to no more encounters like this one!

    Great customer support! great deals! I walked in left out with a repaired phone in 10 min and it…read morefelt great having my phone back to normal thank you!

    Spectrum - isps - Updated July 2026

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