Do not visit this location. Some customer service assistants are ok. Most are not. They walk around…read moretalking to one another and texting on their phones. When you are finally attended, they are unfriendly and incompetent - they are not able to answer simple questions and tell you to call customer service instead. Why have a physical store then? An embarrassment to the neighborhood and to the Latin community. Hire staff trained in customer service practices not just bodies who walk around doing nothing, killing time for a paycheck.

How is it that my GF went in there to buy some airpods and the manager/suoervisor refused to sell…read moreit to her because he wanted her to get a cellphone line with them. Is that how you guys seriously treat your customers? Is that howbadly you guys want to make sales. Corporate you guys should look into this store and how they trwst their customers.

Can't even give this store a 1 star. Both csr were terrible. I came from another state and the made…read moreme wait for 3 hours after I bought a new phone which they active. Both Hispanic employees started arguing in spanish and taking breaks while 6 to 8 customers waiting in line. It was a DIY project to activate my phone and the woman couldn't speak proper English to disclose the fact that a phone bought in NJ couldn't be be exchanged or returned out of the state. Asking me about protection plans and a phone cover. Ask yourself that and stay off personal phone calls while dealing with customers. I hope no one goes to this Spectrum store in Fort Lee, NJ, WI!

Went in on a Wednesday afternoon to sign up for my free 12 months of cell service. The store was…read morequite busy as I checked in at the kiosk. Things can move slowly as English is not the first language of many staff and customers, and they don't share a common first language. After waiting 25 minutes I was asked by Evelyn if I needed help. Apparently even though I registered at the kiosk, the system didn't record it. Fortunately for me, Evelyn was attentive and was able to quickly assist me. She was very knowledgeable and pleasant, and did a great job helping me transfer to Spectrum cell service. Next time, I won't assume the system will alert the staff that I'm there!

The most absurd situation -- after waiting for over three hours this morning and canceling plans…read morefor an 8-11 AM technician to service my cable box and router and several other issues that I wanted to discuss with them, Optimum customer service sends someone who could not speak any English -- only just Spanish -- just Spanish! This is a business where, even when you call technical support-- although it can be challenging to understand what they are saying and clearly you can tell they speak another language -- they can at least communicate with you. Granted, the tech that came was late, but appeared cordial -- came with all his equipment, probably is a decent person and a hard worker, but you're not delivering me an Uber eats drop off meal or just delivering something to me. I need to discuss with you my issues, not have you call customer service to be a Google translator! Customer service got upset with me for questioning why on earth would they automatically assume that this was one of their better ideas! How would I be able to explain to him the issues I had? And please don't try to call to find out what's going on. You'll be met with an automated robot or waiting on hold for a lifetime. It got to the point where I was asking to please transfer me so that I can discontinue my service! First of all, not only are you providing high prices with substandard equipment, you want to convince your customers that actions such as this are OK and should be tolerated. Did they assume this part of the Bronx is primarily Spanish speaking? I can't imagine what they were thinking -- but it wasn't common sense. To top it off, they never sent another technician today, but took it upon themselves to not try to call for this discrepancy, but instead just changed my appointment to two days away without asking me! I'm done. There's gotta be a better way to get better service

I was so happy to have a location close to home but this place is irritating. The machine to pay…read moreyour bill is never working. They staff is not knowledge on products and procedures. It's very disappointing and when you want to speak to a manager they off till next week.

Primo Home Services is still tops!…read more We are doing some renovating and wanted the wires and cable box for our TV in the bedroom to be hidden/more organized. The guys at Primo came and knocked it out of the park. Great job, zero mess, great pricing. Highly recommend!

Primo home services are excellent! The workers arrived early and did an awesome job. Primo's…read moreworkers are professional and experienced. Also of importance, prices for services are reasonable. Primo home services is my go to company for needed home services.

I have been to this location, a couple of times. I suggest coming as soon as they open in the…read moremorning or in the afternoon to avoid long lines. Definitely don't come on a Monday or Friday because they are super crowded those days. The last time I went was on a Wednesday to return equipment. The staff is always really nice and they have security here. Parking also in the mall. My biggest issue is that they never know the answer to questions. When I return the equipment, I ask them how much will my bill be to make sure that it matched what the sales representative told me on the phone and they told me a completely different number. The sales representative and that being correct.

Optimum is the worst company ever you pay a lot of money and you get nothing and then they want to…read moretry to tell you that you owe this Amanda dollars and that amount of dollars and that they're not going to shut off your service they're going to keep going on and on and on till you get somebody to really get into them and do something optimum cablevision is no good anymore can't even get good service when you're trying to talk to somebody and then one doesn't know what the other one is saying and then they try to double talk you so this company is no longer reputable spoke with other people about it too and they say the same thing after 35 years with a company and they treat you like s*** it's time for them to leave and make good on what they say and they never do then when you want to leave them they want to offer you this and all for you that that they didn't know for you before so I believe it's just all a scam that's it

My Samsung 65" frame tv wouldn't come on. After an hour on…read morethe phone with Samsung tech support, and little to show for it I called Smart TV repair. Fifteen minutes later Rashad had me back up and running. He's amazing!

My 6-year-old TV suddenly stopped turning on, and when I called Best Buy, they wanted $150 just to…read morediagnose the issue. Then Rashad came along like an angel. I reached out to him, and within two days he traveled all the way from NJ to NY and fixed my TV in just a few hours. He is professional, extremely knowledgeable, and trustworthy. I'm so grateful I found him, he saved us $2,000 and is now my go-to for any future repairs. Recommend 10000/10

Lost phone and cable service through their fault, almost a week later they are saying they have a…read morewindow of 60 days to make a repair, no rush. Meanwhile they are aware of the fact that a 92 year old persons is living there alone and depends on the phone in the event of an emergency.

As a senior, Cablevision has subjected me to several increases in my monthly bill over the past…read moremonths, without providing any clear justification. When you call to complain, they indicate you have to pay the current and with the following bill you will receive the adjustment, which never comes. Instead, you get unsolicited calls later on, offering packages, to downgrade you from premium, which are your must see and used channels, to their extra or everything TV, at a modest cost of $25. They do not respect loyalty, although I have been a customer for more than 33 years, their customer service is horrendous, and their interest is all about promoting this specious program of making their cable service affordable, which is not.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.