We had a horrible experience with Spectrum. Their customer service is extremely rude, harassing, and charges you $61 for one day of internet service after canceling with them. First of all when I was disconnecting their service, customer service was really rude and tried to force me to go against my wishes of what I wanted to do. He also tried to make me change my mind and go against my husband. Then guy must of thought that I was stupid but I never fell for it. Second of all they did not tell us that if we canceled one day earlier that we would not get charged for the following month. They charged us a whole month for one day of service. I called about it and they put in a reference number for resolving the issue and it was denied. Therefore, we were robbed by the company for service that we no longer had. Another thing they did was call at 3 times a day and it went to spam. They were calling about the money and everybody was once again rude about helping to resolve the issue. You could not call the number back they were calling from, but you did have to call the regular customer service line instead. On top of all this, our spectrum site closed and we had to go 1.5 hours out of our way to return the equipment. That is asinine and apolling to us. That should have never happened. They need to make it more convenient than only having one or two places to return the equipment. Needless to say I would never recommend them to anybody at all. They are the worst and we will be avoiding SPECTRUM at all cost because they stole our money. read more

Ah Spectrum, how I H.A.T.E. thee... let me count the numerous ways that you've managed to make me seethe with red hot hatred since you've taken over my TWC services. I HATE YOU - reduced ability to record on my dvr from 6 shows to 2 shows I HATE YOU - reduced my channel line up with zero warning I HATE YOU - made me require more larger boxes and more remotes to get less services I HATE YOU - constant skipping or pausing during live shows I HATE YOU - simply awful people that answer your phones I HATE YOU - flooded my limited television viewing times with YOUR OWN commercials! read more

This place sucks....20 people waiting and just added 2 additional reps to the 1 they had working! Sheesh... read more

Spectrum - Television Service Providers Near Me

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If I could give them a zero I would. Our service is constantly out. We set an appointment to exchange equipment and have to wait over 2 hours in the store to receive the wrong equipment per tech support after waiting on hold for another 2 hours. We returned equipment and are on bill pay with our bank. Honestly, didn't notice they continued to bill us for over a year. Rep sees they are over charging us sees that we returned the equipment but says can only go back 60 days and lectures me about reading mail. I'm sorry but I am a busy mom with 2 kids who works full-time. I trusted Spectrum would not overcharge me and do the right thing. My service is still not working but they did offer me a new more expensive plan....smh read more

I want a company that can give reliable internet. The internet drops out multiple times a day

Worst experience I've had with any company point blank period. My rent includes their services went to pick up my equipment and instead of any reps helping me they just had me sit on a phone call for almost an hour where I was told my account would be active. After the call the reps in store told me it wasn't active and that I'd have to call the number back instead of doing anything to rectify the issues themselves. They also did not give me all the equipment included in my services. Tried doing a self installation and equipment ended being faulty. Now they sent out a tech and I even told them I didn't give my cable box and the tech was not told to bring one easily worst service ever. You guys are flat out terrible. read more

BUYER BEWARE-if you sign up for Spectrum internet service and you cancel before the end of the billing period your bill will not be prorated. read more

worst service ever, every week cable and internet goes out. i work from home and it goes out! hate this company!

Well, I never thought I would be writing a 1-star review for anything, anywhere, at any time in the present century. However, I'm MORE than happy to give the lowest rating for this location/company/provider that is humanly possible due to the sheer lack of......anything and everything. Here's my story: Simplicity until the need to cancel service came around. Shouldn't be too hard of a task, yeah? WRONG. I call, speak with the first depressing voice on the other end of the phone, and then I'm transferred to some other "department." (5 minutes on hold) "Hello, this is aosidfh;qwoeifasdf;qlweirfg;aoid. How can I help you today?" I repeat my need to cancel service. *Computer clicking in the distance* accompanied by a LONG pause. (4 minutes of this). "Ok, sir. I'll transfer you to a;sldkfjq;owifa in the uralfj*($(&%*$(#(# department." Me: "But all I need to do is cancel my service and give you a forwarding address for my last bill." (5 minutes on hold)..................still transferred. "Hello, sir. This is !@#$%QWEF. How can I help you today?" ARE YOU KIDDING ME. ALL I NEED TO DO IS CANCEL MY SERVICE. 3rd person, on the phone for another 12 minutes....I've lost my mind at this point. For shorthand math, that's 25 minutes on the phone. At this point in time, I'm just praying I don't get disconnected. She FINALLY comes back and asks for my forwarding address, of which I have to repeat no less than 5 times to her. Me: "Ok. Just to clarify -- My service is cancelled, correct?" Less-than-able TWC Employee: "Yes." Me: "You have my forwarding address for my last bill, correct?" Less-than-able TWC Employee: "Yes. Is there anything else I can help you with today?" ......"help?" I was almost insulted that she used that as a descriptor. "Help" isn't something that TWC provides. They provide song and dance and circumvention as opposed to service. The story doesn't end there. I had to go to this location on Morehead to return the modem we rented. BAD IDEA. It's the saddest place on earth. They opened the doors at 8am and the one woman behind the counter had a small line of "eager" customers. She barely paid any mind to anyone and then said, with little to no interest, "Can I help who's next?" Then, randomly, she just left and started bringing boxes in to the room one by one.....WHY? Nobody knows. I got to the counter, returned the modem as swiftly as possible to the rather sad employees, and hastily left the non-existent customer service clubhouse TWC runs there. It was unreal. The whole experience, from start to finish, was the most agonizing exchange I've ever had to go through. Completely malarkey. Moral of the story: If you want to do "business" with TWC, beware. read more

First, let me say I wish you could leave 0 stars. Its crime and misleading to even give Time Warner 1 star! I don't even see how Time Warner is even in business! The worst part is that TWC is the only ISP in my area!! FML! I will sing praises to the gods when Google Fiber runs TWC out of town! This is officially the crappiest ISP I've EVER had in my entire life! The sad part is that its not even the technicians fault. They can't fix a poorly deployed infrastructure! The speeds are so inconsistent and the signal is ridiculously unreliable. Please.. If you have a choice please Do Not Select TWC. Let me tell you how desperate I am. I pay $50 a month for 20mb down and 2 up(are you kidding me! 2 up??). I'm willing to pay my cellar provider nearly $150 a month for a freaking wireless Hotspot! #thisisacrime #Googlehelpme #Iwanttopunchsomething read more

Wish I could give TWC zero stars. They have billed me wrong consistently for 4 months straight, then hit me with fees that don't make any sense. When I call to discuss, I am on hold for an average of 40 minutes. When I finally get someone on the phone, they are rarely helpful. One woman told me her manager would call me back and he never did. The worst part is, I'm an accountant and even I can't figure out their billing system. It should be illegal the way they bill people. It doesn't help that they have a monopoly on almost all downtown apartments in the Charlotte area. I have bugged AT&T U-verse about offering in my area, so hopefully I will be able to switch soon. If you are considering moving into an apartment building that only offers TWC, I urge you to reconsider! Possible the most frustrating company I have ever interacted with. read more

Ah...I have just freed myself from TWC. That's right. No more TV in my home. I'm giving myself a present of $100 month! I decided I could do more reading, get more done & I've been right about that. I will not live without tv or internet in my home forever, but when I get it back - IT WILL NOT BE TIME WARNER CABLE! read more

I totally agree with you that Time Warner Cable has one of the worst customer service I have come across. Sorry for the comment. They may be the only service provider in this area that they do not care or the employees have not been paid enough that they do not care about their job. I signed up as they knocked at my door. Like someone said, we need internet nowadays. We need cable TV in order we can get national or world news, more informatory program or some quality programs. They were fast to install for you. But when you do not have service, it takes forever to talk to someone on the phone or they hanged you up after waiting forever. However when I wanted to seek their help, they would not answer you without a pin and kept transfer you to so many departments (really that big, I don't know) till your phone call dropped. That will take you hours on the phone without a solution. As I need to move and cancel the account, they will give you a hard time. Watch out this company. read more

I feel like I'm in line for a bad carnival ride! This is absolutely the WORST place I've ever been to. I'd rather wait at the DMV, at least I know there is a means to an end. The customer service is ridiculous...I can't find a word in the English language to describe how terrible it is. Do you ever leave a place and feel exhausted? Well that's me and 20 other people that left during my time there! The folks at TWC are also miserable....bad attitudes, etc. I will be changing cable companies after this last round. Uggh:/ read more

After years of outages, poor quality video, service disruptions, and crappy customer service, I finally decided to switch to AT&T. Let me tell you, I've never had a WORSE experience with ANY company than TWC as I tried to get my service disconnected. I called in 2 full weeks ahead of my requested disconnection date, just to make sure everything would go smoothly. After holding for an hour, I finally talked to a lady who scheduled the disconnect, gave me a confirmation number, and everything. We went to return the equipment at the local TWC office; waited in line over an hour to turn in the equipment. 2 weeks later, I check the internet - they still don't show my service disconnected. I get on line with a chat agent at TWC, and he says I'll have to call and they have no record of me disconnecting. I got very upset at the thought of calling and holding for another hour to talk to someone so I really let him have it. He then agreed to disconnect me as of 9/6, like it was some sort of favor to me. Never mind the fact that I even had the cancellation number from the phone call. So today I look online again, and they show that I owe them $25. Actually, they owe ME $25 for the week of service I paid for and hadn't used. So, I get online again, and guess what? the chat agent that I talked to 2 weeks ago didn't set my disconnect for the original date. Instead he did it 2 weeks after! So I got online with another chat agent today who once again apologized and is "escalating my case". I've now spent over 6 hours trying to help the incompetent CSR's at TWC to actually do this correctly. Meanwhile, we've had AT&T now for over a month. Guess what? Not a SINGLE outage, not a single disruption. And customer service is prompt and helpful. I will never, ever sign up for TWC again. I don't care if I have to go without TV someday vs. paying TWC another cent. They should be a Harvard case study on how to run your business in such an incompetent, offensive way that you actually lose customers for life. I guess if they don't do it right this time, I will just pay the $25 (so they don't do something to mess up my credit) and then file a complaint with the State utilities commission. Avoid TWC. Not worth the money you will pay, and certainly not worth the pain you will experience if you ever need to contact them for anything. Worst customer service of any business I've ever dealt with. read more

All I can say is that A) I had no other option then to go with Time Warner Cable for my internet service and B.... If you don't have a local number it will be an absolute NIGHTMARE to pay your bill! You can go through the ring of automated messages only to get to a live person (after 10-15 min) then be told they will charge you so you must go through the automated service ....(repeat ). I cringe when it comes time to pay my bill each month. If you are lucky enough to avoid using them -I suggest you do so ! read more

TW raised my internet rates twice in 18 months and called it "a discount", WTF. When it runs it's super fast (33m) but the connection is erratic. Customer service is typical for telecoms and the installation was sloppy. The only reason I have to give them two stars is because I was stuck for years with Comcast and that was MUCH worse. read more

Let me start with the only good thing.....internet service. Great, expensive, but dependable and fast. This is where the honeymoon ends. The cable tv service, especially the HD DVR service is the WORST!!!! I cannot even begin to tell you how many movies and shows I have missed. I have been through 8 DVR boxes and about 6-8 service visits in the past 12 months! The "HD" service is terrible, and the boxes are cheap junk, regardless of what brand they appear to be. I watch about 75% of my TV using the DVR, so its really important. It freezes, gives you a black screen, records parts of shows/movies, refuses to play things you record, re-starts itself whenever it wants, and randomly deletes everything you have recorded!!!! So many new shows are not on demand, so if you miss one or two, you have to watch the season next year when its on DVD or Netflix because their horrible service makes you miss them. Don't even get me started with their customer service, or lack of. Lets just use a few words to describe without cursing......rude...un-trained...clueless...un-helpful...un-knowledgeable...just to name a few. Hold times are ridiculous, and they always have to transfer you to someone else after making you hold for 20 minutes. They are unresponsive and really don't care if they lose customers. I have scheduled a disconnect for tv service and gone with a dish....can't be any worse, and its way cheaper. Since they have a monopoly on cable service, your only other choice is satellite, and perhaps that is why they really don't care about losing customers. read more

While I have yet to fall in love with Time Warner Cable, I absolutely feel that they deserve (and earn) another star because of my recent interactions with their Twitter handle and help group, @TWCableHelp. I wish the sales team was as awesome, efficient and helpful as they are. I was having a nagging problem with my Movies On Demand feature - it was freezing on me, then not playing, then not starting, then not buying movies at all. It was incredibly annoying that I couldn't watch my purchased movie! I used the @TWCableHelp handle and one of the support reps tweeted me back within minutes. After a few interactions, I direct messaged my account name and number to one of the support techs and they diagnosed the problem and assisted in a full restart of the system. Bam, movie back on, and I was able to play it continuously. If you have a more complicated issue that they can't handle remotely, they can schedule a tech visit with you over Twitter, too. Is this tech group going to change my entire opinion of TWC? No, but I'll tell you one thing, next time I have any sort of tech problem with my cable service, I'm going to tweet to their Twitter handle first before waiting on the phone for an obscene amount of time. Yay technology. read more

Spectrum sucks you in with a special then 1 year hater doubles your bill. Don't fall for the hype.

TW is relatively new to Fort Mill/Indian Land but when they arrived, we switched from Comporium. Our experience has been very positive. Telephone reps are friendly, efficient and thorough. Service needs are have required techs to come out to the house and each visit has been within 24 hours of the reported problem and solved quickly with one visit for each issue (and I'll admit it, the problems have all been user generated!). I knocked off a star for pricing - can't someone find a way to bring down the costs of cable TV and internet access??? - and because TW doesn't yet offer home phone service in my area. read more

One star reviews do not happen often for me, but I see no other option in this case. The bottom line is there is a total disconnect between their sales department and customer service. Sales called me and gave me a deal that was too good to be true. However, the sucker that I am for a deal, I got it. I questioned the sales rep repeatedly to make sure that what she was offering was very clear and there were no hidden fees. Looking back, they'll tell you whatever is needed to just get you to buy in without any consequence for lying to the customer. A month later I got my bill, which was supposed to be $75-$80 and it was well over $250 (remember, too good to be true). After I picked my jaw up off the floor, I called them...and stayed on hold for an hour. After talking to customer service and finally putting in a request for a supervisor to review my call, I had to wait for a return call. Never happened. Apparently, customer service and billing have different promos or authorizations than the sales teams. This cycle of calling without a response went on for at least 3 times and over 3 hours of waiting before I could ever get to someone who could do anything to resolve my billing issue. At the end, I assure you I was much more firm and less willing to be pushed off to the next person. The customer service proved to me that they do not care about the customer experience, loyalty, or anything in my behalf. So, I dropped the service. *I showed them.* Shame on you, Time Warner Cable. read more

Prepare for a LONG wait, poor customer service and God forbid you have to use the restroom while you wait 30+ minutes! Unfortunately there is nothing good I can say about TW Cable. Besides the extremely poor customer service when visiting their office, the equipment they offer is outdated, to reach someone in customer service via a phone call, you are definitely going to be dealing with a mess. The best DVR they can offer customers is a model that can only record 2 shows at a time compared to other companies that now have models that can record up to 5 shows at a time. The only reason I am with them is because they are the only provider for my home at the moment and satellite is not an option. read more

Spectrum cares nothing about customer service. I requested to cancel my service due to moving out of state. Had the representative informed me that the date I chose would incur a full months billing I would have picked the day before which would have no additional charges. The rep said nothing and I am stuck paying $160 for a month I was not there. Spectrum did nothing when I complained except telling me to read the fine print and they would coach the agent. Shame on Spectrum. Will never EVER using them again read more

I feel like I shouldn't have to reiterate why TWC is the worst, but I saw this place had 1.5 star average and wondered, "WHERE is that extra half star coming from?!" So here I am, trying to rectify the average. Don't be fooled. This location is awful, as is the overpriced horrific service TWC as a whole provides. No AC, horrific lines and not enough employees, the standard for a monopoly. If you have ANY choice at all in service providers, choose someone else. Always. read more

Hahaha....I don't even know what type of review to write. Let me start off by saying I've had TW for about 4 months and cancelled my services TODAY! (And it felt awesome) I now have AT&T U-verse :) I almost never write reviews but today I will. Customer Service: sucks! I waited and waited and waited and waited....before I actually was able to talk to someone who could assist me with ONE of my problems. Bills: I recieved a $400+ bill before (and I only have one tv in my small studio apartment) needless to say my soul left my body for 10 seconds when I saw the bill... I'm a struggling law student, you best believe I called up customer service and "acted a damn fool." After praying to God for cussing the representatives and having my bill reduced all was well....and then.... Crisis number 2 happened. Two months later I recieved another high bill of $300 plus dollars...I had enough.... Needless to say I am currently packing up TW equipment and ready to drop it off tomorrow.... read more

Called today on a whim (well, maybe not a whim, since we had a 3+ hour Internet outage this morning) to see about getting my bill lowered. Surprisingly, the rep I spoke with gave me two promotions, which I was not interested in. No, I do not want Showtime or phone service. About a minute later, she said she could get my bill down to $110.42 for the next year. I'm OK with that, that's 31 extra dollars I can use towards something else. read more

I feel like nothing beats Road Runner for speed so I guess that is the only reason I stay with them. Other than that, I feel like the price goes up every year with out any additional value. The service is okay at best. read more

This is by far the WORST company on the planet when it comes to costumer service!!!! It is truly unbelievable how this company is still in business with the way they treat their costumers. The frustration, incompetence, rudeness, and unwillingness to help us mind boggling to say the least! You have been warned!!!! RUN to another company!! read more

finally decided to cut away from Spectrum internet. we live in a residential area in Concord. service interrupted many times, new lines put in here an there but still problems over the years. Google now here for $10 more with 1 gig. called to cancel and spent 15 minutes turning down better speeds at lower rates. could not get them to cancel until I got aggravated and warned them to get it done or else I would call the FCC. read more

Spectrum has a virtual monopoly in the Charlotte area, and so they can charge whatever they like and they know that. I get only internet service from them, and they are charging me $69.99 per month for only that. As soon as any alternative becomes available, I will cut their service as quickly as I can. If they cared about their customers in the least, they would be more responsive to the level of ratings you will see on this site. read more

Horrible customer service!! Pass on this company. Had to speak with 3 different reps before I could get an answer to simple problem.

Time Warner over AT&T any day of the year...

BAD CUSTOMER SERVICE, PRETTY MUCH NO CUSTOMER SERVICE I am so tired overpaying and dealing with this company. From messed up bills, service outages to customer service people who just do not care (yes, even hand up). Ready to cancel right after the World Cup! read more

The worst company ever. Incompetent disorganized and layers of salespeople who don't accomplish anything. Glad their business is going the way of Kodak, obsolete and not going to make it in the streaming world. Customer service is pathetic. They literally answer from miles away with no understanding of issues. read more

If I could do 0 stars I would. I have been a customer of Spectrum for years and I have been helping out my grandparents with their internet. They live in their place seasonally so I had called to either cancel or be put on a seasonal hold. I called on the 21st when my billing date is on the 6th and I had asked if I would be charged in the next month and the representative specifically told me I would only be charged $4.99 for the seasonal hold and go back to my rate of $59.99 when the seasonal hold was lifted and that would be my rate until October 2023. I then got an email on the 24th saying that I would be charged $60.99 on the 6th so I had called back again on that date saying I was told I wouldn't be charged the $69.99 just the $4.99 and I had asked why the bill was even $10 more and was told that they would fix it back down to $59.99 when the seasonal was lifted. I called again today (the 12th) because I was charged $69.99 on the 8th and I had spiked to multiple people today and all they did was offer me $20 credit. Very misleading and deceptive and unfair for them to do this and charged when I was told MULTIPLE times that I would not be charged $69.99. read more

We had service with Time Warner and now it's Spectrum. Time Warner seems to have much better sales and support. Spectrum raised rates by $20 and won't offer any package promotion or reduction even by dropping to Basic without dropping our Internet speeds and I need it for work. They refused to budge and I found out why: no Google or AT&T fiber is offered in my location they have zero real competition. Price gouging since they have no competition here. read more

How can TWC even have 1.5 stars? I find it very frustrating that with over thirty people waiting, they have two (and sometimes only one) employee helping customers. There are spaces for five employees. Of course, that would require some interest on the part of TWC in providing any level of customer service. After having their service for nearly two decades, all I can say is that I feel they treat their customers solely as a source of revenue. We aren't customers to be earned. We aren't customers to keep happy. We are people for whom they provide below minimum service and in exchange we are given the privilege of paying them too much money. Like others, when Charlotte gets Google Fiber, I will leave TWC and never look back. read more

Don't come here unless u have a whole day to waste! Worst customer service I've ever experienced

City of Charlotte allowed Spectrum to lay fiber optic lines. Spectrum used a sub contractor Metrotech. Severe damage was cause to a home owner and NO ONE is claiming responsibility! read more

Spectrum - Television Service Providers Near Me