Don't come here unless u have a whole day to waste! Worst customer service I've ever experienced

If I could do 0 stars I would. I have been a customer of Spectrum for years and I have been helping out my grandparents with their internet. They live in their place seasonally so I had called to either cancel or be put on a seasonal hold. I called on the 21st when my billing date is on the 6th and I had asked if I would be charged in the next month and the representative specifically told me I would only be charged $4.99 for the seasonal hold and go back to my rate of $59.99 when the seasonal hold was lifted and that would be my rate until October 2023. I then got an email on the 24th saying that I would be charged $60.99 on the 6th so I had called back again on that date saying I was told I wouldn't be charged the $69.99 just the $4.99 and I had asked why the bill was even $10 more and was told that they would fix it back down to $59.99 when the seasonal was lifted. I called again today (the 12th) because I was charged $69.99 on the 8th and I had spiked to multiple people today and all they did was offer me $20 credit. Very misleading and deceptive and unfair for them to do this and charged when I was told MULTIPLE times that I would not be charged $69.99. read more

City of Charlotte allowed Spectrum to lay fiber optic lines. Spectrum used a sub contractor Metrotech. Severe damage was cause to a home owner and NO ONE is claiming responsibility! read more

Spectrum - Television Service Providers Near Me

So I called to set up installation for there new bundle package only to be told that I have an outstanding bill from 2005 for $700. It is at an address that I lived at with an old roommate and the service began shortly after I moved out. They said it was for 5 months of service and that the bill had never been paid. What company does this? Why was the service not terminated after the first month? They said I have to prove that I didn't live at that address, I had just told them I did live there! How do I prove I had internet, tv, and phone service during that time elsewhere? Who keeps bills lying around from 7 years ago? The customer service agent wasn't helpful by being rude and they have continued to call my cell phone, while I am at work, to set up payment. Outstanding! read more

I actually can't believe a system like this still exists! I think the only other location in the world that uses the "Grab a number and wait system" is the Deli, and even that might be more advanced.... This is the WORST line I have ever seen in my life. My trip to TMC was made in order return equipment. I have been there twice, and had to leave because either the location closed, and I was never called, or because I do not have 3 hours to wait over my lunch break. THERE HAS TO BE an easy way to do this. Here TWC - I'll give you an idea. Create a drop box at your location, search my equipment's serial # and link it to my account, and send me a confirmation email stating that you received my equipment!!!!!! I'm literally trying to give you your stuff back and I can't because your system is trash.... Improve literally anything with this location. read more

Worst company ever. My husband passed. Do you think they will help me!!!! 3 hours later still no progress.

They are a rip off. I ordered cable for my living room and 2 bed rooms. The technician came out and connected my living room. I mentioned to him i suppose to have it in my other rooms. He told me call and gwt anither tech to come out it qasnt on my order. I did, tbey cahrged me another tech fee of 50.00 and plus made me rent a box to get cable on my other room. They lied about my monthly bill and services just to get a sale. Tbey are very high i do not recommend them at all read more

I have been a customer of TWC for a while now. The problem I have is when you call customer service you get different information each time. I was sold on changing from a modem only to a modem and router together, but what did not know until I talked to a customer service representative that it cost 10 dollars a month to use it. I did not have internet for about a month. I call tech support and I was told that the router could be bridged and I could use my own router. So one month 3 tech support calls later I got this information. Wow!!! Why! read more

My business pays a ludicrous amount of money each month for "business class" internet. On average we have at least two outages a week and unacceptably slow speeds at least half of the time. After three calls to TWC they sent a service tech out. The technician told us that it's an "infrastructure issue" and "there's not a lot they can do." I hate writing negative reviews, but this is really crazy to me. My business relies on working internet. Google Fiber can't get here quick enough. read more

I am deeply saddened to even have to write this review. Back in September of 2021 oh, I notified spectrum that I would need for my services to be placed in a seasonal suspension. This means that my account would be placed on a temporary hold. I advised the rep that effective mid-october of 2021, that I would be moving from my place of residence and would not be utilizing my account for a period of 4 to 6 months. I was saying it buys that my payment would be reduced from $49.99 to $4.99 per month. However, I noticed that for the months of November and December I was being charged the full amount. When I called Spectrum to notify them of this error, I was advised that they could only provide me with one month of credit because the rep inaccurately place my account on seasonal suspension for one month. One of their supervisors was able to verify my account has had NO activity since mid October 2021 and we are now in February 2022. This further validates my request that I advised the rep to temporarily suspend my account for more than just one that 1 month. I am outage as I explained I was unable to notify them until now as I had covid and deaths in my family! Do NOT waste your time and HARD EARNED MONEY with Spectrum! read more

This is specifically about the sales rep and price. I used to be with them about 5 yrs ago but price and number of recording spots drove me to Dish. I like Dish actually, they're not bad and after 5 yrs my price for 1 hopper (main box) and 2 joeys (think additional boxes but smaller in size) after taxes is $110. Keep in mind I can record from anywhere on either box. Talking to the rep she said in one month they're changing to "spectrum". If I wanted to be grandfathered in I need to go back to them before then. Their price for 1 main box and one smaller box with recording ONLY in main box (my bedroom) means if we're watching something in another room, I'd have to RUN to go record it in my bedroom, or I'd have to RUN to the living room. That price for the required bundle including phone (who has a phone anymore except my mom?) is $159 after taxes the FIRST YEAR. With only one box its still $149. In order to record in both places, you need TWO "whole house dvr's" which makes the price even higher.They suggest you even buy your own modem just to save $10 a month. There's also no "wireless" option, so you have to figure out where to hook everything up in a room where I will have limited options. The apartment is already wired for cable. So, the other problem is the rep. She was soooo nice. I really thought she was smart and helpful. Good right? Welllll, unless you decide to hold off because you don't like a few things. She sounded like she was shaming me "you don't want to get ANYTHING? I mean, it's been like 40 minutes..." and if i spoke she just kept saying ok. Like rushing me off. Granted this is her job and she makes little money unless she gets a sale. But being that way totally changed my mind, and I said forget it. I'll just figure out how dish can hook up their satellite where I live because there's rules about how and where I can put my dish. read more

About that commercial Spectrum runs... everyone else is bad and Spectrum is good? Let's change that: SPECTRUM BAD, BAD, BAD. Cable and internet barely working in my house for 10 days now. The entire neighborhood is up in arms with problems... and they don't seem to care. Next step... shopping for alternatives. read more

Time Warner has THE worst customer service and lack of care for community. I have a downed cable wire with an end exposed currently draping off my backyard fence onto the city sidewalk and called to have them remove it, and since it is from the previous house owner (I don't have time warner cable THANK GOD), I was told since I don't have an account there is nothing they can do. I hope no one is seriously injured by your hanging wire on public property in my neighborhood. Sounds like a lawsuit. read more

Spectrum just gave me a migraine from hell. They have the worst customer service that I have ever encountered! I wanted to go to the website to see my bill and once again could not get in. Same thing last month. My username and password did not transfer from Time Warner correctly. I needed to also add them as a biller to my banks' bill pay. What a nightmare! After an hour or so, it's finally done. I have written down my username and password, I have also saved it to my RoboForm app so this never happens again. I thought TW was bad, but Spectrum takes it to a whole new level! Bad website, poor customer service. read more

Time Warner Cable/Spectrum seemed to be okay until I moved. I called a few days ahead to get my service changed to my new address. Was told it would be active by 8am the next day. After I moved in two days later there still was no internet. Called again and was told to wait till 7pm and it would work. Nope. Called again and told to wait for tech to arrive. Nope. Called again and told the emergency tech would be there in a hour. Nope. Called again and tech finally arrived the next day. Finally had internet! One more day and it's off again. Called again and told it was for scheduled maintenance. Really could of given us a heads up! read more

We are experiencing an outage for over a day with our Internet and TV. Spectrum refuses to come out for another day and wouldn't even agree to a credit for loss of service. No customer service. Basically hung up on us after telling us it would be another day before someone comes out. This will be over 2 days of no service. Totally unacceptable. Go to Google or AT&T if you can. read more

Friendly service. But operations are poor. I am returning my cable box. You know, here is your equipment back. But I have to sign-in with that hit-or-miss kiosk and am told I am #14 in line. Let's get with modern times here. Scan the piece of equipment and email me a receipt. Transaction should take 2 minutes or less and be seamless. Not rocket science people. read more

How long has it been since they became spectrum and started working on their customer service? Well, a year later and still terrible. TWC at it again. 45 minutes on the phone. Transfer-incompetent employee-transfer-transfer-finally asked for a tech to come out. Tried to charge me to fix their bad internet. Gave a 4 hour window...still?!? And then tell me it'll be days before they can make it. The quintessential corrupted monopoly. They invested so much in telling everyone that their services and processes were better, that they forgot to actually do it. read more

If you are looking to just genuinely get really pissed iff each month, switch to spectrum. If you want to leave a store extremely frustrated with no solutions, go to this store. All levels of management here at this location are incompetent and downright impossible to collaborate with. Both managers at this store are inadequately trained and don't know how to do their jobs. read more

Ironically they have a commercial out right now that claims you no longer have to sit around all day waiting for a technician to come. I had an appointment setup and sat around waiting for the technician to not call or show up. Another appointment was setup, and yet again no call and no show. Talk about terrible customer service. Either TWC needs to get a new marketing message or better manage their technicians. read more

Terrible customer service. I wanted to change my services, after an hour and a half on the phone, the change I wanted was not done and I was disconnected. Called back and was told wait time would be 30 minutes. I gave up. If I could cancel service on line, I would, but that is not an option. The only way to cancel is to call their number wait forever and pray you dont get cut off. If you are looking to subscribe look at other alternatives first. I read somewhere that Charlotte has the highest Time Warner rates in the country. Avoid this company if you can. Once they have you they make it hard to escape. read more

I dislike TWC. I searched online for drop-off locations and found several; however, none of the phone numbers are in service. I decided to drive to one of the locations only to find it doesn't exist. I am so frustrated with trying to return this box. If you live in the Charlotte NC area, where can I drop this darn box off to? read more

We were going to switch to Spectrum because we got an offer in the mail . We called and were totally lied to and when the confirmation came in my e mail it was not what we were getting and the price tripled. This happened Four times with promises and lies. We finally returned the equipment and stuck with At&t. read more

Based on the mothership, not this location. We have been on lock down with TW now since October, we were promised unicorn farts and rainbow sprinkles. What we got was extremely limited channels and Internet that is by no means top speed. Plus the "guaranteed price" is code for contract. You'll never get out unless you die. read more

Time Warner Cable is the worst! Never in my life have a dealt with such an incompetent and frustrating service provider. Stay away from them like the plague if possible. When Google Fiber comes to Charlotte I will be switching my service to them. read more

I wish there were zero stars. I had TWC for several years and they were always a pain. Internet service was shoddy, they throttle speed, they bully you into cable subscriptions to keep themselves relevant, and they just gave us a $125 unreturned equipment fee for equipment that I did in fact return. They have odd hours, and if you move you have to physically bring the box to their office. And guess what? No after hours drop box, so your only option is to take time out of your work day. AT&T is much better. Avoid TWC like the plague. They'll never stop nickel and diming you. read more

If I could give negative stars I would. If you have the option to get any other service than TWC, get it. Do not sign up for TWC! They don't show for scheduled installs, the techs report they did show up for missed appointments, they have horrible customer service and the equipment comes and goes. Example: A no-show TWC Tech on a Tuesday morning at 8am and they won't reschedule until Sunday afternoon with no comp to service or fees waived. If they weren't the monopoly of Charlotte, I'd have any other service provider. read more

Worse customer service ever. When I got up yesterday, I had no information guide and could not control the volume. After being on the phone with them for SEVERAL hours, and doing everything they told me, I now have no picture, sound or anything. Before I talked to them, I could change channels and had a picture. They say the problem is with the TV, and they will send someone tomorrow, which would have been today. They SURPRISE, did not show up, I called, the automated line asked was I calling about the account at my number, I said yes, they asked was I calling about my appointment at 3 (I called at 4), I said yes, they transferred me to someone who told me I did not have an appointment, even though the recording had just said I had, I told them I expected a credit, since I have NO service, the TV's now say no signal, before calling yesterday, I had a picture and could change channels. I pay a lot for this "SERVICE" , say they are coming tomorrow, I told them if that woman had broken my TV's with all she had me do that they WOULD be replacing them, if they cannot get my TV's up and running tomorrow. read more

I raved about TWC until I was talked into a promotion 6 weeks ago and my bill has not been corrected ($330 over I was told). I have made 3 calls with promise to correct in 5 days, including a supervison Danetria in NC office who speaks like she chews gum while telling me it is another departments issue so now it is the campaign department issue. Even on Facebook, Jordan promises the issue will be resolved which has not happened. I agree with CNN that TWC customer service has fallen tremendously. Do not give people your money who does not have time for you and promotes people with bad manners to superisors (who by the way, I had to leave a call back with no call back). I PLAN TO TURN IN MY CABLE BOX FOR JUST BAD CUSTOMER SERVICE! read more

The worst place on earth. Lines are ridiculous no matter what time you arrive, customer service is deplorable and there are never enough parking spaces. This place rivals the dmv and social security office, Time Warner is a monopoly in Charlotte so it doesn't have to worry with how it treats it's customers. We normally don't have cable, but we're adding it back for football season. I am spending my day off waiting in this absurd line for a cable box so that my husband can watch the Panthers. If only we could get ESPN on our Apple TV... I can't wait until we can just stream everything read more

I wish Yelp had zero stars because this is what TWC deserves. The monopoly they run has run its course. I have used their services for many years until recently when I finally tossed in the towel. Horrible service! I was considered a premium customer (can't remember what TWC calls it) yet still always received the worst service. Every time I had to call for some problem (very often) I would be placed into their web of transfers while having to explain my issue to the next service rep each and every time. Not fun. It's a circus at TWC. read more

Well money talks so they talked me into giving them another try. Well, I ended up telling them I never wanted to hear even their name again. 4wks later and I still had nothing hooked up and they cut the main cable line to my condo property and at&t's line when trying to bury some new lines for me. They have no idea what they are doing and you get a different story each time you call them. They better never even step foot near my door again. Horrible !!!! read more

TWC IS THE WORST! Unfortunately, TWC has basically monopolized the Charlotte area. I am very jealous of all the people who have AT&T Uverse available to them. I have contemplated DirectTV because TWC is so awful. Every few months the "promotion" on my plan runs out and when I call they say they are giving me the best possible promotion that they usually don't give to any other customer by taking $5 off...how generous. They really don't care if their customers are unhappy because they know they have no other choice for digital TV. If you have other options, USE THEM! read more

I do not like this company! For years I have been forced to work with them for Internet and cable and have been consistently dissatisfied with the customer service. Inconsistent billing, poor customer service, and lies sum up this service. Can't wait for more service providers. read more

I would gladly give less than one star, alas, not possible! You must jump through hoops, to get anywhere, with this company!! Always double check your bills. Not to mention the constant slow internet. Should you have a problem, it is a waste of breath to call them! I read more

Time Warner is the Worst cable provider ... Literally, Anywhere. What is the point of paying monthly, for services that NEVER work?!!!! Seriously. If you ask why we still have them, well, that's because no other providers service our particular "area". Really?!!! I live in Charlotte. Time Warner is Based in Charlotte. Can someone Please explain?!! I am Sooooo over this company. We've been going through the same problems for Years now. Don't bother calling them... Their solution is to "replace your current DVR/box/equipment"... And a couple months later (if that), you're having the Same, but in some areas, Worse issues. To Any new potential new customer out there, please be Warned. Save your time. Save your sanity. JUST DON'T DO IT!!!!!!! read more

In general I don't really care for my cable/internet service provider, because frankly they are ripping me off. However, I had been dealing with a remote that started losing function after function and could no longer deal with it. I went to the TW office on Morehead and after waiting behind people who seriously had no clue why they were even there, I was helped by one of the nicest employees ever. I wish I had gotten his name, but seriously I barely had the words out of my mouth and he was like well let's get you a new one!! I wish all TW employees were this friendly, I wouldn't dread having to call them when there is an issue if this was the case! read more

Where should I begin? Way over priced for cable TV and internet, and really, $5.00/month for a remote? I called a week ago to drop the land line and scale back my internet & cable. From $121./month to $81. per month. OK, that's a start. Well they delayed the change for 2 weeks so they could collect more longer. I was on hold for 25 minutes today just trying to get to a person who could "look into it". The whole call took 35 minutes most of it on hold. Poor customer service. read more

I have been without internet and phone service for almost 2 weeks now. When I placed the phone call to get this fixed over 7 days ago, it still has not been done! I've waited and 4 techs have came out. The first tech said a box needed to be replaced and he would be back in one hour, never saw him again. Placed a call, they said they had no one logged in to be here! The man was here, so the next time was Wednesday and the man said he would have to order a box and it would be 3 or 4 days, not good enough. I called back, they sent another tech out on Friday. He actually did his job, our line was hit by lightning! Imagine that? He ran a new line but was unable to finish it because he didn't have all the tools. He was given the incorrect information about the job. I have to place another phone call, now 2 more techs would be here on Saturday, they came and left. Didn't even get out of the truck because it was raining, it rained for 30 minutes. I call back, not 1 but 2 customer service reps told me they had till 12am to come back and finish the job, really??? This morning I call, we have someone schedule to come out today but we don't have a time. Now, you would think I should be the 1st person, but I'm not. This morning I have talked to a Katie, Mark, Jeremy, Joshua, another rep, also hung up on as well. All this time I have been patient and told them my frustration level but the person who sent it through the roof was a person named LANCE in dispatch! He is one of the the rudest people I have spoken to, he acted like a child, he would not let me speak and when he did, if I asked a question, he would respond didn't you want to speak, like a kid. He would not let me speak to his supervisor, he put me on hold then pick it back up and put me on hold again! That is not customer service, I don't know what you call that. I'm still waiting on a phone call and I'm still being charged even though I don't have any service. They can't or won't do any credit until the work is completed and how it looks that's going to take however long they fill. This has been the WORST experience I have ever gone through with a business, they truly do not know how to communicate with one another or with the consumer at all! The reason they get 1 star is because I have to put it, other than that it should be Negative 20 stars! read more

Just know that they have horrible customer service and technicians. It's unfortunate that they have a monopoly in the city. No one ever knows what they are talking about and problems are never resolved. If you can help it, don't get cable from this cable company. read more