It is the first time I gave 1-rated review, while I normally gave 4-5 stars regardless of service quality. The worst service came from TWC. Took me over an hour on the call but nothing had been done. All they did is to transfer the phone call to another representative after telling me "I can't do this, I can't do that". Worst service ever! read more

I agree totally with Drew. TW is the absolute worst at customer service I've ever experienced. So (fortunately), when AT&T knocked on my door and offered their cable service, I jumped at it. I didn't even know they offered TV, Internet, etc. for the home. Guess I had been living in the TW funk for too long! Anyway, I could not be happier with AT&T. Switch if you can! read more

What a joke of a company. Absolutely horrible customer service and it infuriates me that I pay these rates for a product/service that continues to experience "outages" and I cant even watch the channels I want to. An absolute horrible company and it upsets me every month that I pay them for "service" because there is not another cable provider in my area. read more

Worst customer service and business model I have ever seen. TWC doesn't care about me (or you, I'm certain). All they care about is your dollar and they will do whatever they an to get it, without providing value. "You can buy your own modem" they said. What they did NOT say is that it would not work later--when they up their speeds in a pitiful, desperate grab for market share--in light of Google bringing fiber into town soon. I have zero loyalty to TWC and will bail (even if I have to pay more for Google) at the first opportunity I have. Good riddance, TWC. Your day is done. read more

If I could give NEGATIVE numbers I would. I moved in 2012 and was assured my email would be changed over to my new address. Apparently it wasn't. It was working until the first week of September 2019. Apparently they went through "upgrades". Now my email doesn't work. I was told to fill out an email migration form, which I did on September 13th, and was assured it would take 3-5 days to manage. This is September 28th and still no email. I called for a 5th time JUST NOW and was told that I had to follow up in the Kannapolis NC office myself to see what the progress is. RIDICULOUS!!!! I am not getting paid to do their job. THIS IS THEIR JOB!!! Management if you are reading this, I have been told that it is not in the guidelines for IT and customer service to call the local office - SERIOUSLY?!?!? Hoe the HELL do you communicate with the office then? I was further told that there is no way to contact them on a phone - DONT PEE DOWN MY BACK AND TELL ME ITS RAINING!!! I wasn't born last night. Of course they can call but they choose NOT to. This is the poorest excuse for customer service I have EVER heard of - Spectrum will be getting bad reviews on EVERY site I can find and will be putting this EXACT explanation everywhere. THERE ARE OTHER OPTIONS IN TOWN - IT SEEMS ALL THEY WANT IS YOUR MONEY!!! Management - you better fix this immediately or you will be losing customers. read more

I vote Time Warner Cable the worst company of all times. I spent 30 minutes on hold tonight trying to find out why my bill has gone from 29.99 to 55.00 per month and I can not see any change in the quality of service. Their website will only allow me to increase my cost but offers no suggestions as to how I might save money. I guess no one has ever told their management that it is cheaper to keep a customer than to try and get them back. Don't get me wrong there are other bad and good companies. I love American Express they are the best company in America. Uverse is the second worst company in America in my humble opinion. Tmobile is 3rd worst company and Direct TV is the 4th worst. After that I would say Sprint is the 5th worst. By the way I have Dish for my TV and have been pleased for the most part with their service. If you have other ideas please add. read more

Time Warner Cable, the company as a whole, is terrible. I know there aren't many options when choosing a cable/Internet provider, and TWC knows they dominate the area, so they're horrible to deal with. My roommate had TWC for a year, and it was OK, but the prices were high (and only going to get higher if we kept going with them) and the DVR box/remote never responded well at all. Very slow. BUT I signed on with them on a new plan because there wasn't anyone else. I agreed on the phone with the representative to $95ish per month, but at the installation, the technician said I didn't order a DVR (which I definitely DID), and that it would be an extra $12 per month. Frustrated, I said OK, and he recommended I call customer service to get it straightened out. So I called. The rep said that she'd have to listen to the recorded call when I ordered the package to see what was ordered... and that would take about 4 days. (WHY? NO IDEA) A week and a half later, no call back. Plus, I got my bill for a completely DIFFERENT number than the previous other two numbers. So, I decided to just cancel my services altogether. (I ended up going with AT&T U-Verse, and can I just say, they're WONDERFUL!) However, the horror story doesn't end. I spent FIVE HOURS on the phone being transferred and disconnected and put on hold and transferred to more than five different people. I was told I couldn't cancel because my account was "bankrupt," but NOBODY could tell me what that meant. Finally, some rep told me that the whole bankruptcy thing made no sense and didn't matter anyway because I had only had the service for 2 weeks (and they have a 30-day money back guarantee). SO, she said it would be disconnected the next day and to please return my equipment to the nearest office. OK. No problem. One week later, I delivered the equipment and was told I owed NOTHING. Skip ahead three weeks later: I got a bill for double the original bill. I was livid. So I called Time Warner again to get it cleared up. After more than 30 minutes on hold, I THANKFULLY had a competent lady who quickly apologized, saying it was their error. She said she fixed it and I owed nothing and that I would be getting a new statement in the mail saying I owed nothing. WE SHALL SEE. And thus ends this epic FAIL. And did I mention how the DVR never recorded what it was supposed to? It was like watching a baby and supervising its every move. No like. Plus, the remove/DVR box were slow and that was super annoying. Not worth it. read more

This place has really turned around! Keep in mind, I am ONLY reviewing the store and not TWC overall, but I actually enjoyed my visit. The man I talked to (I believe his name was Tony) was extremely helpful. He assisted me with everything I needed and more. I was pleasantly surprised by this visit, since the other TWC offices I have been to have all been staffed by moody, rude, unhelpful individuals. I will conduct all my business at this store from now on. read more

Came to this location after work on a weekday to switch out a bad router. Was in and out in less than 5 minutes, no wait and friendly staff!

This is my first TWC experience as I relocated from out of state. It is by far the WORST service provider experience I've ever experienced in my life. I had to call 3 separate times @ 30 mins each to start an account. The first 2 times they were cancelled automatically after I called because the "current tenant" in the apartment hadn't put in a turn off request yet. No one called or emailed me, I called back to confirm and they said, "oh you should have been called...... TWICE" they had to run my credit TWICE since the two calls were over 30 days apart. The folks on the phone are incredibly rude. The # on the self install kit (listed in 30+ places in the manual) was disconnected when you call it. I called for billing (My first bill was $36 incorrect), I got tech support, they transferred me to billing (which I selected on the auto menu), I got through to Billing, They informed me they were "in massachussets" they'd have to transfer me to Charlotte, which was the # I called on my bill to begin with! ABSOLUTE 100% AVOID AT ALL COSTS. This is my only YELP review ever. It has been so infuriating I had to take the time to warn anyone. (DIRECTV before & after TWC is a god send). read more

TWC has the worst reliability of any company I have ever seen. The first winter storm and the cable and Internet is out. Let me add that this is a mere few hours before the storm hits our area. No way to find out what is going on. Stay away from Time Warner. They are never there when you need them. read more

This is the worst branch in the history of branches!!!! Service is so slow...long lines and a bunch of customers who can't believe they actually use Time Warner Cable!!! read more

Absolutely the worst experience ever (replaces AT&T at the top of the list). They never placed my original order for service and when I called, was on the phone for 3 hours with 3 representatives. Finally, when we thought we were finished, I found out that one of the reps placed my name incorrectly, causing me to have to drive to the store 10 miles away to prove I owned the home, so they could cancel the order they placed in the wrong name. 4 hours of my life wasted, dealing with representatives who kept transferring to someone else. All this for lousy internet service only. Wish I could give zero stars. read more

Don't do it people!!!!!!!!!! Way to many issues to list and paying over $315 month! Have had service for over 20 years this TWC and only gotten worse now that it's SPECTRUM'. Time for a switch for sure!!!!! Never been so Mad and disappointed in my life! One hour and 10 min on the phone tonight with nothing to our benefit l. No tech, no estimate of service back up, no price reduction, no nothing!!!!!! They don't even know why it's out when it will be restored. Totally clueless and unhelpful! Dish network here we come to try you!!!! read more

Spectrum Time Warner Cable's business services has much to be desired. Per the local community person, she advised that I should go with the bundle even though I didn't need the triple play. When I took her suggestion to call in 30 days and only go with Internet, Spectrum said the individual rate would double because I'm no longer a new customer and used a bank analogy (yet another great customer service industry) that sometimes new customers get better deals! When I asked to speak to a supervisor, the agent said that the hold will be indefinite (yes - she said that) and then put me on hold for quite a while. When she decided to check in, she would only say that she was still on hold and then not wait for a response before being put on hold again. I couldn't even get her name because she kept putting me on hold and wouldn't let the customer speak. All around abusive behavior. read more

Well I have found a new low in the service business. I was trying to GIVE them more money by upgrading TV packages. Nothing but run around trying to get a box to watch all those lovely channels we now have but can't see without the box. 3 times I was told it was in the mail (Fedex) 2 times it was suppose to be sent over night and never saw Fedex. Weeks later we are still waiting for it, well not really I am trying to cancel now. I am being charged for the lovely channels we can not see. I am now trying to just cancel the upgrade and keep what we had and they are getting snotty with me. If you have other options for TV .....................RUN!!!!! don't walk to that other option. read more

Time warner cable is the absolute WORST internet provider I have ever experienced. I pay for way more than I get. Every night is the same issue and its been going on FOR EVER. Over 1000ms ping, download and upload are way below the 1mbs mark and I pay for 15mbs up! Time Warner cable doesn't even deserve a star rating. I'm just making sure that if you are looking for a good internet provider and a reliable one as well. Please, im begging you, do not and ill repeat, DO NOT GO WITH TONE WARNER CABLE. And if you do, you'll see what I've experienced. read more

I moved and turned in my box Oct 31. they continued billing me and failed to credit my account for the service they kept billing me for, now its in collections- I will be disputing it. They seem very disorganized and its a shame- my internet was fast and enjoyable...Just be careful If you are moving, make sure they give you a receipt and file it. read more

Very poor service. On demand tv shows take a full week or longer from the original air date to become available. Internet service is slow and constantly loosing wifi connection. TV constanly freezing up. WAY overpriced considering the quality of service read more

I wish I could give Time Warner Cable NO STARS. Friday we walked into their store at McMullen Creek Shopping Center in Pineville to ask a couple questions, and out of 5 workers behind counters not one person looked up or greeted us. There was only one other customer in the store. We walked toward the back where a lady was and she put her hand up and said STOP - you need to sign in at the registration desk and we will call you. We said - we have to sign in just to ask a question? She pointed her finger and did a twirling motion and said - turn around and go sign in now. She was so rude and ugly about it, so we turned around as ordered and proceeded to walk out. Today we called Direct TV and signed up with them. We had a wonderful sales person who was cheerful and helpful and spoke english. It was a good experience and I am so glad to be rid of TWC!!!! read more

Really TW Cable. Why does my bill have to cost an arm and a leg in order to get basic cable services. I hope this new company charges are a whole lot less. Everytime I call to see if I qualify for a promotional, I am told I do not qualify. I have been a customer with TW for several years. TW thanks for not caring. read more

Just got off the phone with a supervisor who explained to me that my installation guy gave me false information when installing my router and that I really only had one option of the location for my router because the other location (MY OWN LIVING ROOM) requires a complicated activation that the installers are not able to do. So they send out installers who don't even have enough knowledge to take care of a customers needs/or even to explain the problem correctly. I mean, I'm surprised this supervisor just flat out admitted these things, because usually they give ambiguous answers to all questions. What does this mean for me? Only that I have to pay an additional $40 to have a technician come and "look" at the situation. Cool. This information would have been nice BEFORE I paid the original installation fee. Don't waste your time with this company if you can help it. read more

Cable went out for a week they promised me a credit did I get it no! 24 hours down with everything out again and a couple lots around me of course no services. Remote call service says tech has to check into it. My answer ms I pay 250 a month plus and I have no service it is Soectrum not me. read more

While the lady greeting was nice, I was completely frustrated by the fact that on at Saturday at 2:00 they only had 2 (OUT OF 12!!) stations opened to help customers. The reason we even had to go in was because we made the decisions to upgrade and it blew our modem. Clearly the customer service was going at a SNAILS PACE! This is the final straw and I will be researching other cable options ASAP! read more

Finally received the "refund" and it was less than 1/2 what I was promised. I guess the other 1/2 went to fund the arena uptown. Filed a BBB complaint. read more

Ever since we went to spectrum we haven't gotten good reception. The "techs" have been out here twice friendly guys but they suck. The internet buffers more than it actually works. Paying for their "service" is throwing money away. If you know of a provider in sw Charlotte that actually works let me know. Spectrum is trash I'd give a ZERO but it's not an option. read more

I left Windstream to take a promotion with Time Warner Cable getting the phone cable internet bundle. After having problems with my bill for 3 billing cycles and being promised to fix it but didn't, I cancelled and returned to Windstream, only to discover that Windstream internet was now being run by Talk America. Talk America internet is the single most crappiest internet on planet earth and way too expensive. After two months of the worst internet experience ever I decided that since Google fiber is coming, I would stick with Time Warner until Google arrived in my neighborhood. Upon returning to Time Warner I discovered that they had made improvements with their internet speeds. So I said to self, shoot, if their internet can get me 200 Megabytes then I just may stay with them even when Google lays in my neighborhood. Okay! Here is my issue!! Time Warner internet is so inconsistent, so unreliable and at times even slower than Talk America internet. The only thing that makes Time Warner better is that on a good day, I may get speeds upwards of 130. But then just a short time later I may get a download speed of maybe 1 or 2. At least Talk America speeds are consistently crappy!!!! I'm supposed to be getting near or at 200!!!!!!!!!!! When Google Fiber comes I'm gonna probably hug the installer. Hopefully he won't be offended. Time Warner is like a bad bad bad relationship that you're just looking for ways to abandon!!!!!!! Almost any reason will do! read more

Spectrum, formally Time Warner does not appreciate customer loyalty. I tried 4 different times to get the 4 services I used with them lowered to what they offered new customers with no movement on their end. After being a loyal customer with TWC for over 20 years, I, along with 6 of my neighbors are moving to their competition. What a shame, TWC was bad, but Spectrum Customer Services takes horrible to a completely different level. read more

I had to drop their cable service and switch to a streaming provider. I had picture pixelation on and off for months. Technicians came out so many times but told me nothing was wrong. Customer service was terrible and could not escalate to anyone who would fix the problem. I tried the corporate office and social media as well. read more

I was offered internet sufficient to stream video for $29.99, and then when called to set up appointment to install service I asked what I would be charged and was told $34.95. I then called customer service to discuss what I would be paying and was told the $34.95. I explained that I had been quoted less, and the agent told me he could not do anything to help me. I think service providers should honor their word. I will use a carrier that is truthful and honest. read more

I am currently using them for high speed internet access as I just signed up for service last month. It almost seems like when you are shopping for high speed internet around charlotte you're only options are "bad", "worse" or "horrible". Picking the choice that I went with, I ended up with Time Warner. First of all, when you sign up for their service it appears that Time Warner contracts all of their installations to a 3rd party company which operates out of a different location than Time Warner altogether. The miss communications between the two entities led to not only them missing the installation appointment entirely but also wasting a days worth of my time just waiting around for them to show up. They said they would waive the installation fee ($39.99) for my inconvenience however I have yet to see that posted to my bill. After all of that, the guy showed up late in the evening and spent the better part of a hour and a half plugging a cable modem into the wall. He eventually got the job done but if you are considering using there service just be advised, it will be a painful process getting it set up. Now that the cable is up and running it appears to be working fine so far. I've been trying to get a hold of someone to resolve the credit to my billing statement but the lines are busy and I can't get through at all. I guess the impression I'm left with is that even though their service seems to work on a basic level, the customer service side of the business is very lacking. read more

My entire experience with time warner/spectrum has been the worse i've dealt with and I mean compared to any business I have had to deal with entirely. They act like you need them more then they need you, which in a sense is true but it is "us", the customers, who make their business thrive and honestly this company should be rated the lowest. I have had my price suddenly increase a drastic amount per month with no sign or warning, but the minute they have this "great" promotion they want to spam your phone, email, and even mailbox all throughout the day. Then when I call and ask about this price increase they act as if I should have known it was to happen when I signed up... I also had my wifi cut-in & out constantly at one point, and it took almost a full week before any service person could come out there, but I saw many service trucks in my neighborhood at other people's houses close-by... Lastly, I went to disconnect my services with them and the router that I had been renting from them I have to PAY to have them COME OUT and pick it up, if I choose to do so or I have to take it to a shipping center myself... So I can start a service with them, pay them to come out install my wifi along with extra charge for the router to be installed, then I pay more per month to rent the router, THEN they want you to PAY THEM to come out and pick it back up when it is all said and done? That little fee should have been built into the "renting cost". This company has the worst customer relation base, absurd pricing for the same services you can get with AT&T, Verizon, etc. and the price they tell you over phone, or online is hardly ever the actual price you end up paying each month. My vote, take your money and time to any other provider and avoid spectrum. (Charlotte, NC) read more

NEVER sign up for Time Warner Cable. NEVER. Listen to these awful reviews and go with someone else. Time Warner Cable has got to be the worst company that exists. I have been through a ridiculous amount just to get cable installed. When it was finally installed, I still had issues. I call them almost daily at this point. They have made me cry at this point it's been so frustrating and such a horrible experience. I invested so much time, it didn't seem worth it to cancel, but I really wish I had canceled before I wasted too much time. Here's my story: I'm new to the area, so I google cable and got time warner cable. I signed up for a promotional package around $100/month, which I was happy with and scheduled an installation date. I waited around for the technician, and he didn't show up in the window they gave me. I called time warner, and they said he should be there soon, but they'd send him a message. I waited around longer, and he didn't show up still. I called back, and they said he put in a notification that I wasn't home, which was a complete lie. I rescheduled, for 2 days later and was told they'd waive the $30 appointment fee. Great - no internet and TV for another 2 days. So, I leave work early for a second time to meet the next technician and he actually showed up. But, it quickly went downhill from there. Long story short, he was at my house for a total of 6 hours. He spent about 3 hours running around the house looking for who knows what, and eventually called his boss. At this point, it was 7 PM. His boss came and took a look and told him what to do. Around 9 PM he comes in from outside, and starts tinkering around. Around 9:30, he has a cable box and modem in my house, but nothing is hooked up and he's been at my house since 3:45 PM. I get a call on my cell phone, and it is for the technician. Weird to say the least. So, he talks to the guy for way to long - it would be more appropriate to tell the guy he'd call him on his own cell phone, but whatever. It's getting late, and he walks outside. After about 15 - 20 minutes, he doesn't come back. My husband goes outside to check on him, because it's getting close to 10 PM and we want to get to bed. The guy is packing up his truck. Apparently he got fired for taking too long to install. So, he leaves. We still have no cable or internet, no clue what shape he left his work in. At this point, I'm furious. But I wasted 6 hours sitting around at home already so I decide not to cancel. I call Time Warner to complain and all they can offer is a reschedule and say a Time Warner technician will come out instead of the contract company. So, the next day, I leave work for a 3rd time (first week on the new job, not something I wanted to be doing). Another technician comes out and spends about an hour installing and we are finally hooked up. The other guy apparently was a huge idiot and had no idea what he was doing. These guys fixed his mistake and got us hooked up. But still, I have now invested 10 hours of my time to watch some TV - way too much. 2 days later, we try to watch TV and realize the cable box is a piece of junk. I now have to go into the store and exchange it. A few days later, I get a bill in the mail. A bill for $250! Insane. Apparently the promotion I signed up for was not what was entered. So now I spend an hour on the phone negotiating my bill. They aren't able to get the exact promotion I signed up for, but it's close. But I still spent an additional hour on the phone. read more

My girl Ruby was fantastic! Went in for a new box because mine had stopped working and not only did she get me a new box no problem, she also lowered my bill and gave me more channels. I highly recommend seeing her. Super sweet lady!! Thanks Ruby!! You're the best! read more

They have the worst possible service. I have had about 30 techs in the last six come out and act like they are fixing their problems. I either can not view HD channels are/or all online videos are disrupted. I called in to complain yet again and was told I was not allowed to have tech support during the weekend. This is after I filed a complaint with the BBB. So now I have slow/crippled internet, bad phone service, and grainy/pixelated HD channels, and I am refused tech support. Please think twice about using TWC for any services. I will give then one more chance to fix their mistakes before i go with someone else for all my services. read more

Technicians tore down tree limbs when servicing lines in my yard and could care less including when I called customer service. Also bill only continues to go up which led me to get an antenna. read more

A sea of humanity waiting to be helped and only two employees. I wouldn't have to be here but they only ship digital adapters, not cable cards, so here I sit. A number of people are here because they were given broken equipment the first time. read more

I think this is the worst service that anyone could have, I have had nothing but problems since I come on to this service. My internet is so slow, that I hate to even get on this service. Late at night I can't get hardly anything to work, my screens just freeze up! I wish I could give this company a 0 for performance. Then they moved all the payment locations out of this large city, with so many people utilizing their services. The phone representatives are terrible, when you call to report the problem, the end up hanging up on you, but yet their rates are constantly going up. I will be looking for a better service to support my needs. I would never recommend this service to any one. read more

Time Warner Cable is an incompetent company that runs a monopoly on internet services in certain neighborhoods. They will enroll you in bill pay, then charge you late fees when their service fails to draw funds. Not failure to draw funds from a lack of cash in the account. No, this is a failure to draw funds because their billing department is complete and utter garbage. Their services are sub par and they over charge for this shit service because as previously stated they run the only line available for entire neighborhoods and small towns through out the Charlotte area. read more

Since January 2016 my internet bill has doubled however I receive the same bad internet service that goes in and out. They have increased the modem lease fee from $5 to $10, in addition they have added and increased their fees. They are advertising about their new great efforts to improve their customer service and product however nothing has really changed. If they truly cared about their customers they would have offered good affordable service quality from the beginning; not only because their is some competition coming to the area soon. read more