Total scam artist ,just want to steal all ur money for dial up speeds. Tried to up sale me to 500mpbs speed for 80 dollars after a just told them vero offered me 2500mpbs speeds for 80 dollars.... read more

Spectrum - Internet Service Providers Near Me - Kalispell, Montana

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So on October 30th 2025 i spent about an hour on the phone with spectrum customer service updating my account and getting my bill reduced. I have just Internet through them that is it. I have been with them for over 20 years and been fairly happy with their service. Now the updates to my account required a new modem, Which they shipped me. I installed the new modem set up the iternet and everything was fine. I went to the local store to return the old modem and router they shipped (that i did not need). The guy in the store offered me a free tv package, I declined the free TV package he offered, But he still added it then said he could not remove it, But that it was free and not to worry. When i got home i got an email showing where he removed all my services and then readded them which changed the bill from what i set up the previous week, and added almost $40 to my bill. I had to call customer service to get it all straightened out. The customer service rep was helpful (the one on the phone not the store) Got my account corrected and reduced my bill even more for the trouble i had at the store. read more

This store is super under staffed and wouldn't recommend this company to anyone! We waited a ridiculous amount of time just to return a modem. People walked out because of low staffing levels in this store. read more

This is absolutely the most horrible company to do business with. Charges triple what other internet providers cost for business, and charged me $140 for a full month of internet when I cancelled my service three days after the month rolled over because they don't pro-rate. What a rip off. Stay away from this ugly corporation. read more

Great customer service! The team in store is very helpful and will do whatever they can to help . best internet in the valley!

I've had Spectrum Internet since 2020 here in Kalispell. Its been reliable and fast with really no issues until Monday of this week. All of a sudden on Monday, I started experiencing intermittent outages. I run a business out of my home, so this was a real problem. I called the 800 number. First of all Customer Service was really outstanding. Personable, friendly with their "thanks for being the best part of Spectrum" end of call tag line. she dispatched a Tech Simon out here within the hour. He tested a few things, replaced a few connectors. all was good. then of course after he left, it wasn't. I called back - again, great customer service. I did my part - replacing my modem (with a free one from the Spectrum Store), I replaced my Google Mesh Wifi network, and confirmed that the issue was on more than one device. Anyway, today the second tech - Tyler, came out to assess - again within an hour of my call. he tested everything, ended up replacing my modem again and - get this - he re-ran the entire Coax cable under my house. He made running that cable looks about as easy as me lacing up my shoes. So Now, my internet is blazing fast - 500mb down, no more intermittent outages. A Great Company isnt about perfection - its about knowledgeable, respectful people who act with a sense of urgency and kindness. Thats who Spectrum is. I spoke with 5 different people (2 Customer Service, 1 at the Spectrum Retail store and 2 Technicians) and I can say this every touchpoint within the company is Outstanding. Thats a testament not only to the people who work there, but Management as well. Two Thumbs Up and 5 Stars. read more

Months later and still huge lines with long wait times because there are only two employees helping people in the front. Being friendly and nice doesn't give them the right to be zootopia sloth dmv slow. Y'all have been found out, we know there are at least two more people in the back during the day while people wait an unnecessarily long time because one of ya'll don't want to come out from the back to help people. It's bizzare behavior. This is one of the biggest reasons why beyond the one service I get because there really isn't a large selection for it that I won't get any other services. They just can't be trusted with the simplest things such as providing timely service when they are open and then being crazy slow with each customer as well as not valuing their customers time, that one is a biggie. This isn't going to make people think that they are providing quality service, just because they are slow doesn't mean they are quality. Spectrum better rethink how they are treating their customers so when more selection for cheaper comes around and it will (it's already in the works), people won't run not walk away from them. Get your act together spectrum, people deserve better. read more

Great customer service is hard to find but David R. was so helpful and saved us some money. Haven't hooked our services up yet but didn't want to moment to pass before I said how knowledgeable and helpful he was. This was an incredible pleasant experience thanks to him. read more

Don't tell me one thing, when giving me a sales pitch, then make me call back when my "equipment " never shows up, only to find out that what I was told was NOT going to happen. Then, when you have the opportunity to make it right, your customer service rep is aloof and tells me "that's the way it is". I see, well then I'm the dummy for taking you at your word...it won't happen again. The two stars is because the internet seems to work fine. read more

I would give zero stars if that was a possibility. I have been a long time Spectrum customer and recently moved my business. I called Spectrum several weeks prior to the move and scheduled to have my phone and internet service transferred to the new location. They assured me that everything was set and scheduled the service connect. On the day scheduled a technician showed up and said they cannot service the building after already stating that they could. Now here I am weeks later with still no business phone or internet service, with their incompetence costing me thousands of dollars per day in lost revenues. I have never dealt with a more incompetent, disorganized or unprofessional business in all of my years. Spectrum has made absolutely no effort to fix their problem and have been rude from the get go. read more

The Spectrum store in Kalispell has wonderful employees. Heather patiently walked me through some changes I needed to make, and she was extremely knowledgable and professional. The poor Yelp reviews seen here are obviously not meant for the Kalispell location. These people may have been frustrated with calling Spectrum, but when you go into the store, they are terrific! They cannot take phone calls at the actual store because they service a number of counties. You will not be disappointed if you seek help from this store, and Heather is a stellar employee! Thank you so much! read more

I ordered Spectrum internet services at the beginning of this month. The most economical package included a self installation kit which is simply a modem and router that you plug into each other and into outlets and connect to the coax cable line. It's simple. Doesn't require a college degree and takes only a couple of minutes. Afterwards, I had to contact Spectrum on several occasions because I had no service. Something seemed wrong with activation. They activated service, supposedly, a couple of times. Long about a week, I have them send a technician out. At this time, I was informed that there was no coax cable going into my building/apartment to carry service. This shows me negligence on there part because they should have known about this before sending me the equipment. After several calls, I was guaranteed that I would have service by today, 5/29/2020. Still, no one showed up all week or today to finish installing service. I called Spectrum again and now I am told that it is projected to be completed by July 2,2020!! What? I've already received a bill for services and don't have service and now they're saying it won't be done until July?!?! Nope!! I cancelled the service and am returning the equipment today! I also told them I am not paying for the service bill either! They said they have eliminated the bill. This company is negligent and irresponsible and what they have done is, I feel, deliberately negligent!! I told them this is how I feel about it too! They sent people with names of my ex's daughters father's name whom have conducted themselves illegally and are involved in identity theft against me using my name to commit fraud and those people, the ex, her daughter and her daughters father are all connected to drugs, cult, and cartels. The local branch of this company needs to be investigated and I recommend that the general public use strong discretion in considering Spectrums service!! read more

The only reason they get one star is because the Technical Support line is extremely helpful. They charge fees without warning out expansion, the customer service representatives lack knowledge and are very rude and the managers are even more useless. The only reason I stayed with them for almost 2 years was because the only other provider in my area didn't pick up their phone until now. This new provider is significantly cheaper and has way better customer service. Avoid this company at all costs! Even as I told them I wanted nothing more to do with them the representative had the balls to push and push and push their mobile plan. I finally had to hang up on him it was that bad! read more

Heather was super nice and helpful. I usually dread dealing with any sort of internet service provider but she made the process simple and painless. read more

Y'all owe me a free month of rent considering the wifi constantly drops out for no reason when I'm gaming and it fucks up all my progress. No point in paying for something that doesn't work. read more

So disappointed with Spectrum this morning. I am a long term business customer and had to close my business because of the coronavirus. In an effort to reduce my small business expense, I called to have my phone and internet put into suspension while I am shuttered. This is an incredibly difficult time for us as it is for everyone and we are desperately trying to economize to simply survive. When I called Spectrum to suspend, I was told that I would have to endure a $200 service call to upgrade my equipment in order to suspend because I am a "grandfathered" account....this makes no sense. Then I could suspend but that if I came back on line within two months, I would be backcharged as if there was no suspension, ie charge me for the two months I was closed. And lastly, they would then up my rate from $150 a month to $178 a month. Shame on you Spectrum! read more