Haven't had the best experience with Spectrum to begin with, walked in and walked up to a rep and instead of greeting me she said sign in up front. There was a crowd standing at the single sign in computer so I didn't see it. The whole customer service team was rude and not helpful. read more

My internet box stopped working. I called customer service who states they would replace the box. The told me to go into this location, they would notate my account and I could pick up a new one. I came to this location and I was in and out within 10 minutes. Very happy!!! read more

This company is a joke. Cable is always out. Cost is ridiculous. Same programs over and over. I am looking for another provider. Do not hook up with spectrum. Could you imagine what their phone service would be like. They can't even manage a cable company let alone a phone service provider. Had to give 1 star in order to post review but they really deserve no stars as they provide their customers with shit service !!!!!!!!!! read more

I'd give zero stars if I could. I just need to swap a modem and I get to wait an hour for a 2 minute interaction. They are taking forever with people's mobile phones. Please have a dedicated customer line for cable / internet. Come on! I'm ready to switch just because of the poor customer service. read more

Store staff was overworked but very nice, but BEWARE.... They don't tell you that they are setting up autopay on your credit card. Do you really want to give Spectrum free reign to your credit card? No way!! Their website says that they are a payment center, but they are not and when you try to open a terms of service page on spectrum mobile website, it won't even open. Customer service reps when you call Spectrum mobile are horrible. Wish I had never left Verizon. Spectrum is cheaper, but you get what you pay for.... cheap and horrible service. read more

Worst service. Unlimited data means 20gigs max. After that the phone slows down like its 1995. Customer service does not tell you this little nugget of information. Think seriously before you switch to spectrum slow-go! read more

Spectrum Mobile is a joke. Word to the wise do not change your phone service to Spectrum Mobile! I thought that I was going to love my new IPhone 11's because it was a deal that was almost hard to believe.... and it was! I returned the phones within 3 days because their service did not work in my home. I have spent hours on the phone with Spectrum trying to resolve the billing issue. They want to charge me almost $500.00 for their service which I had for only 3 days. They said I have to make a $30.00 payment on each phone plus a $50.00 restocking fee for each phone... now they tell me that one of the phones was damaged and I have to pay for that! Really DON'T use Spectrum Mobile. I'd give them minus 5 stars if I could read more

I have tried for an early upgrade for my phone via spectrum mobile and I keep getting different results. I spoke to 5 different people both in store and on the phone and I got 5 different answers. Their customer service is severly lacking to the point of laughable. I would go thru another company if I could afford it but right now I can't. Don't waste your time with them read more

Wish I could give zero stars!!! First of all their service is totally unreliable. Their customer service is HORRIBLE. Choose another company!!! read more

I don't know why the reviews for this place are so negative. I've had two experiences at this store and both were very pleasant. Once I had to bring in a new cable box when we initially started our service and the second was a few weeks ago. Our remote stopped responding and we brought it in. Within 30 seconds I was in and out of the store with a brand new remote and batteries to go with it. No questions asked, they were helpful and I got in and out without any problems. My only advice is to show up RIGHT WHEN THEY OPEN, or you will have a very long wait ahead of you. Great service by the blonde woman whose desk is by the window! read more

Very pushy company they bill for 2 months in advance I had the system installed 30 days ago I have never paid for service before receiving. If you are looking for internet and cable look elsewhere. Beware beware!! read more

Time Warner Cable, I bid you farewell. I'm so excited to be done with you, it's difficult to contain myself. From day one, your outages have angered me and the constant need to reboot my modem has annoyed me. Your fuzzy picture compares favorably only to satellite during a thunder storm. Your customer service in non-existent until I threatened to cancel service. And you knew you could get away with it, since you have a monopoly in so many areas. But, ah, now something good has come around and it is called Google Fiber. And as pleased as I was to get rid of you, your little service centers, jammed with people waiting to speak to a customer service rep, for up to 40 minutes on a Saturday, was the final straw. Herd them in, make them stand and wait to speak with someone. You don't care about your customers or your product and your service center rep was stymied when asked about your "Better, guaranteed" promise. read more

Time Warner is terrible. They use multi-switches for their internet, so when demand gets high the Internet literally chokes and freezes up. Even when demand isn't high it's slower than an uphill snail race. Their tv is ok, but it's not worth the price. I have Directv for less and get more channels. They like to reuse their equipment, so when I had them install a DVR to my tv, there was no sound, I had them come out to swap boxes and yet again there was no sound, the tech tried to blame my TV and swore up and down that's what it was, but I have an electrical engineering degree and spent most of my time designing circuitry and components and working with small electronics, I'm no dumb dumb; so I asked him if both boxes were refurbished (despite them originally trying to tell me they were new) and the tech said they were. I had him get a new box from his truck and suddenly I had sound... Weird, right? Their customer service is a nightmare, especially if you have any technical questions and you get sent to Bill from Louisiana yet he has a middle-eastern accent, and doesn't know the capital of LA... read more

Getting a lot better with wait times. Only had to wait a few minutes to get someone to help me. Also, they are a lot more helpful and willing to swap out equipment when having issues. The 800 number support tech advised me to take my modem in for a swap out, so when I went into the store and told them then, there were no questions or anything. Just gave me a brand new modem and sent me on my way. A lot easier process than what I've experienced in the past. Time Warner Cable, as a company, is still the worst ever and have awful internet. But at least the people at the store are helpful read more

They lied about everything. You could back out if you didn't like it, nope not without an outrageous restocking fee, there's confusion about whether the phone's will ever be able to unlocked because even after the phones are paid off because if we pay them off early and cancel services they will not unlock them, to be used elsewhere. I allowed my debit card to be used for a time payment (bill is not mine) they refuse to take it off without having another card to replace it because they do not bill, which was never disclosed. They have had an attitude every single time and on top of that the original plan that was sold was garbage, completely unusable, so it had to be upgraded to a more expensive plan. I highly recommend using a different company. Phone numbers also were supposed to be able to be switched over and turns out that was also a lie. read more

I honestly wish I never left Verizon and I cannot get back to them fast enough. I live in the middle of the city and have the worst service. I walk from room to room in my house and the connection goes in and out. I have a very short drive to work and will drop a call three times. When I call to pay my bill ahead of time, I was told that wasn't possible because they cannot override the system that's on autopay. What company does not allow you to pay a bill before the due date? Overall, it may be cheaper, but it is not worth the headache that it has caused. I am even considering canceling my cable now to avoid them altogether. I have never been so disappointed in a business in my life. Not once have they tried to make any of it better. read more

The biggest complaint that I have is how they change their baseline pricing. BUT, they do not update that same rate to existing customers with the same service. They will change (usually involving lower rates) your billing...but only if YOU walk into their store and ask for it! It is ridiculous! I am fortunate in that Google fiber installation has begun in my home and will be done within a few weeks. Time Warner has had all the chances they needed to keep me as a customer. They failed. read more

WORST PHONE SERVICE EVER. If you do not wish to be scammed out of your money do not use spectrum. My bf and I have had phone & internet service with them and were regularly locked out of our online accounts and unable to see online bills & statements. Then when my bf noticed his bank being charged high phone bills, he called (repeatedly) to get it resolved and was given false assurances that it would be taken care of and it wasn't. Today I called to resolve it myself and was finally told that Spectrum had been wrongfully charging us an extra $45/month for the past 7 MONTHS for a phone line that we did not request or use or even have a phone number attached to... despite this I was told we would not be refunded for their error and over $300 in wrongful charges. I was told that even though they could clearly see the charges were an error on their part, that since we did not have it addressed in real time they would not go back further than 2 months in refunding their fraudulent charges. I asked what their supposed statute of limitations was in their company policy of stealing from their customers and getting away with it and was not given an answer. Customer service would not put me through to a supervisor. read more

I am moving and trying to use spectrum for cable and internet. Service is horrible. I am waiting for a chat operator now ( 1/2 hour estimated wait). Never got through on the phone line the other day. This call is because I am trying to use their apps. They assigned me a username that looks like an email address with the domain name Charter.net. I had to work to figure that out. Then I set a password. This was for the Spectrum app. Now I am trying to sign onto the MySpectrum app and I seem to have a different username. I have spent hours already dealing with things that were easy with Google Fiber. Shame on management for having a horrible customer experience. read more

Simply the worst Mobile service I could ever have. I tried to change from T-mobile to Spectrum after they offered a good deal for a new device, which wasn't in the end. I was supposed to receive two new lines and one new device. I tried to change one SIm card from the new device with my old one, but I couldnt active it. So I called Spectrum for THREE DAYS and no one can solve this problem, they keep transferring me from one department to the other and now I want to cancel the service and return the device (WHICH CAME BROKEN BTW) and I simply cant? If you have any other carrier and are thinking about moving to Spectrum, DONT DO IT!!!!!! T-mobile prices are exact the same for unlimited data. read more

When I called Spectrum to compare my current provider with the service they provided, they did not compare apples to apples. I had DVR, their plan didn't. Also they said they would waive installation fee. That was a lie ! My follow up calls indicated they didn't care to retain me as a customer. Ok fine, I'm gone ! read more

Scam company, paying for a service that is not provided! This company is a joke! Google fiber is where it's at!

We are returning to TWC / Spectrum after a bad experience with directv. It is good to come back home and deal with a full disclosure company. It was a no hassle conversation and no haggling to get the package we needed. Installation was professional and we immediately noticed that our internet speed was much faster than the high end AT&T that cost 70 dollars a month. We were given guides and instructions that do not come with directv. The channels are easy to navigate and super easy to record shows. Very happy to be back. read more

Any company who's voice command customer representative tells you to go online for answers to your questions about not having a signal can be sliced with a paper plate as far as I'm concerned. Spectrum is the Cricket Cellular of internet. They have no incentive to be good. They own the respective zip code they service and no other provider can get in so they are the only game in town, as it is with the other consumer monopolizing vultures of the internet communications service industry. They let you bundle your crappy cell phone service and crappy internet for a savings of about 2 days a month of lost signal. I've had shoddy service for a month and they blamed the modem that they provided me a year and a half ago. i had a lot more to rant about but the company doesn't deserve the recognition. Just suffice it to say they are literally slower than mobile hotspot provided by my phone. I do not recommend this company for internet, but if you don't have much need for connection or service technicians with relevant knowledge, then you'll love the $10 you can save. #CAPICHE #biznitch read more

After being a Time Warner Cable customer for many years, last year, after they became Spectrum, I added their internet services and internet phone to my package. It has been ok, although I've had repeated problems getting some channels during this year. But they have since added an internet plan for low income households, which I would qualify for, except that Spectrum only offers it to new customers, not existing ones. That makes no sense, as the only way I can get it would be to cancel my internet services for at least a month, then come back as a new internet customer. The low income internet program, which they call Internet Assist, should be for ALL households who would qualify. It's totally unfair to block existing customers from being able to get it. read more

BUYERS BEWARE!!!!! UNRELIABLE SERVICE!!!! If I could leave a 0 star review I would if you're shopping for cable or Internet service shop at another company! This one is a complete scam! They charge $75 a month for Internet and provide crap for service I get better coverage with my cell phone company I called to let them know the service was dropping and slow and sometimes not connecting at all they sent out a tech who replace the cable and said the cable was really really old but said what he did should fix the problem it worked for about a week and then started dropping again I cannot even watch one show on Netflix without it causing to reconnect I called this week to get another tech out and get a credit for the Internet they are not providing the person on the phone offered me $18 lol! I didn't ask for a supervisor who offered me $20 what a joke I asked for another supervisor and I was waiting for over an hour on the phone to get it fixed the next person on the phone offered me $24 I cannot believe this shit this company is trying to pull its customers spectrum company are crooks stealing money from paying customers buyer be well wher I didn't ask for a supervisor who offered me $20 what a joke I asked for another supervisor and I was waiting for over an hour on the phone to get it fixed the next person on the phone offered me $24 I cannot believe this shit this company is trying to pull on its customers! spectrum are crooks stealing money from paying customers buyer beware!!! Look elsewhere!!! #Spectrum #TimeWarnerCable #Internet #PoorService #customersercicesucks #kansascityinternet read more

Spectrum - Sat on the phone over an hour trying to get my internet fixed and my account credited for paying for a service they are not providing! Scam! - Television Service Providers Near Me - Kansas City, Missouri

I pay 180.00 a month for basic cable,( no movie channels, no dvr, ) phone and internet. Now I don't have local channel 4. Looking for another company read more

I'm so sick of empty promises! This company has sad customer service and has not switched our services correctly. I'm now paying 2 bills because of their empty promises. Wish a person from the company that cares would reach out!!! 9132086991 read more

In my personal opinion spectrum mobile is a rip off. You have to have THEIR internet service for most of their plans. If you don't have their internet they charge almost $250 for 2 lines. They are limited or don't carry most of the newer phones and colors. Then when it was close to my phone being paid off, they sent and email stating that my phones will no longer be insured. Keep in mind they are still charging me for insurance on the phones. So I will no longer deal with spectrum. Im moving my services to a more responsible company. The worst thing was when my brother and mom passed my services didn't even work in Georgia. For some reason once you get out of Florida it starts not even ringing. Spectrum mobile truly disappointed me read more

spectrum mobile is absolutely disgusting as a company. someone opened a fraudulent account under my name. the phones were never delivered because i cancelled them prior. it is three months later and i continue to get bills. i have called 6 times to completely close this fraudulent account and each time another agent tell me the previous person did something incorrectly. this is unbelievable and no one at spectrum mobile seems to be able to resolve the issue. read more

I think they are running a con. I ordered a device from them, when it arrived it was used and scratched. I requested a refund -they toyed with me for about an hour on the phone. They refused to hear what I was saying and basically said if I was not happy to send it back for a partial refund. This is how they operate I guess. Don't fall for it! read more

I am trying to be removed from their marketing mailing list. I have been hung up on twice and have currently been on hold for 30 minutes. I am not a customer and can't imagine ever being one with service like this. read more

Just talked to a rep at time warner cable been a loyal customer for 12 years and they just raised my bill 30 dollars and was told it will go up every year for now on I'm not sure what experience other people have had with time warner by I am very disappointed with the result I received I will no longer do buissness with them. There are other company's that offer better rates loyalty gets you no where these days if you like wasting your money time warner cable is the route to go. read more

Wifi disconnects periodically and the internet speed isn't even that great. Not to mention their poor quality of service and lack of effort. Our internet line has been lying in our driveway for 2 months and after calling more than twice to have it removed, they never showed up. Do yourself a favor and do not choose Spectrum as your provider! read more

This company is terrible. They have a common practice of increasing the bill without informing customers. When you complain about the billing process the employees are rude and unhelpful. Cancelled TV service years ago due to incredibly high costs. I kept the internet, but it too has been way overpriced recently (and has become increasingly unreliable). This is truly one of the worst companies in KC. Stay away!!! read more

Well first I have a 300mb internet package with cable, the internet never comes even remotely close to what I'm supposed to have for speed, when I download things from games on my Xbox and download apps on my phone the internet is so slow it actually downloads in kilobytes which is not even 1 mb. My phones hotspot downloads things faster then being connected to there wifi. I try to watch videos on my phone it buffers so bad can't even watch it. There internet is a absolute joke, keep taking digs at at-t on there commercials when there internet and cable sucks just as bad. The cable I have to constantly reset the box cause the guide and the on demand is always down our there's never any info available for the channels . So in a nut shell do some research before making any harsh decisions. read more

By and large the absolute worst, far too drawn out experience of my entire time on earth. Not one time do I recall a correct bill or an attempt at explanation for the wrong one. One recent specific experience out of the multitude is being told as we (finally!) parted ways that we would be credited money for the unused Internet that cycle and over a month later being told not by the company themselves but rather by the debt collector across the country that we owed money. This is, mind you, after said money was in fact credited to our account..because that makes sense. I wish I could give negative stars. Worst company ever. And slow internet even when you pay for high speed. Run far run fast. read more

Oh my heavens this place is crazy. They are keeping the employees at a min so we all are having to wait hours. Do not come here, run away fast. read more

Stay away!!!. I was sweet-talked to try their mobile service for a 14-day trial and was told I won't be charged. I tried it but their network was horrible so I canceled. To my surprise I was charged a $50 restocking fee after returning their phone. I called and complained but they said there's nothing they can do. They never even asked me why I canceled. It's like they cared more about keeping my $50 than helping a customer. I feel cheated. read more

Spectrum installed cable and internet service at my apartment. They bring a standard modem for 200 speed when I'd ordered 1 gig. No problem they get the right modem and install it. Until I discontinue my account and turn in all (3 boxes anf remotes, a 1 gig modem and a router)the equipment installed byr they never took the wrong modem that was never installed off the equipment list. Think they believe the customer? No even when I point it out. I'm sure the subcontractor installer used it at the next job but their "search" doesn't find it. And now they're sending me harassing emails and going to bill me and there is no way to get them to admit it is they're mistake.Avoid them or demand a list of equipment and numbers they are showing they installed read more