If I could give a zero star I would. Worst company ever!!…read moreWaiting on hold for hrs at a time. Bill SUPER high every month. Telling me I owe $600 + for my cable bill. When I never miss a month. Every 1st of every month my bills are paid. Telling me I've missed 6 months of payments. By Trying to explain I can proof I've never missed, the lady at the other end became rude and hung up on me. Now, I do online banking and I know monies were paid. Every time I've had to call customer service reps are not well trained and top it all off rude; every time. Frontier SUCKS. I hate it, but I don't have a choice on the company. Living in condos, I was told they have a contract. UGHHH!!

They have the worst customer service I have ever experienced in my life!!…read more One time I called to verify my billing amount and was told that it's my account and my responsibility to know how much my bill is!! Another time I had a billing issue and was told I would receive a credit on my account. 3 calls later and hours of being on the phone and being put on hold. I have yet to see the credit months later. I just gave up. I always regret calling because my issues are never resolved and the representatives act like they have no training or product knowledge.

A sincere thank you the nicest, smartest Cable Guy EVER! We've been having on-going problems with…read moreour Frontier-Verizon cable/DVR system for literarily years. Numerous calls to their Un-Helpful Center and visits by other Field Technicians have been just a big waste of time because nobody could figure out how to record more than 2 shows at a time despite the fact we are supposed to be able to record at least 4 shows and still watch another channel. Andrew Flores would not give up. I listened as he called repeatedly to various departments and support people until he traced the problem down and fixed it. As a side note, Andrew has a good sense of humor and has a remarkable resemblance to a young Adam Sandler. Hey Adam, you're always creative with your casting; you should find a place for an Andrew in an upcoming project. You won't be disappointed.

Five days now without internet service. Again spoke with wonderful apologetic representatives but…read moreabsolutely useless. No one will let me speak to a manager and no one seems to know what to do. Just trying to talk to a person is so frustrating, all they do is prompt you to use the app or text. For what I don't know since they can't help you anyway. My only alternative is to check out Spectrum or T-Mobile internet service. It's such a shame this company I've been so happy with for almost four years SUCKS.

It is a very busy location so be prepared to walk around the mall while queued for service. I was…read moreassisted by Jessilyn who was friendly, knowledgeable , and very efficient. Shout out to Jessilyn!

Two employees helping 25 customers waiting on line very bad business. Wait time is unbelievable.read more

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

I have been without Internet service for 17 days. i can't get the right type of fix. the service to…read morethe Box at the street is broken. I have had 3 techs out to drop a new line to my house from the street, no matter how many times the tech shows that the problem is before that line they keep sending the same bs. Today i get a message that they have done a few things and i should be able to reset the fiber connection in the garage. knowing that it would not work, i did the reset. I have a tech coming out tomorrow. and i am sure that they will leave saying the same thing, it is in the connection before your line, there is nothing that i can do. Today is 6/26 - the internet dropped 6/10 - IT HAS BEEN 17 DAYS Horrible service, there is no way to get a person that can actually assist and escalate. they will not transfer to a manager. it is ridiculous.

I live in a new Lennar build here in Ontario so I was worried how wiring would work when it came to…read moreinstalling ethernet ports that extended from one room on the second floor to the guest bedrooms. I contacted Ricardo after checking out his reviews, he responded quickly and we easily set up an appointment. He discussed possible options of placement of the ports since the roof and outer walling might pose an issue, but he was able to find good placement of my ports. Job was done quick and easy in less than 2 hours. Aside from making a hole in the wall for the ethernet port placement, no additional breakage of the wall was necessary. Ricardo did say that in some cases, depending on the walling and roofs, breakage of the wall would be necessary for some people, but not mine fortunately. Ricardo and is colleague were awesome, professional yet friendly and personable. They cleaned up after themselves and did an overall fantastic job to make any streaks or scrapes anywhere. HIGHLY recommended if you are looking to have ethernet ports installed that extend from your main router/modem that go through the wall/roof so you don't have ethernet cords lying around on the floor.

The father and son duo were professional and extremely efficient. I needed an ethernet port…read moreinstalled in my downstairs den on a newly built home and they quickly found a way to do it despite having to go through several walls. Job was completed in 90 minutes or so with minimal holes, what more can you ask for? I highly recommend.

I had a phone that I needed to get activated and have data transferred over from an old phone. I…read morewas under the impression that I needed my account code to do this. I went between the times of 4-5pm to get help with this and get my phone activated. The workers did not want to help and were rude.. Usually you go into a phone store and the workers will talk to customer care for you and help you get the information you need because I truly did not know what I was asking for I just knew I needed help. They told me that I would have to go to a corporate store that is several miles away to get my phone activated. I left angry because I knew they could help me but wouldn't because I was not adding another line. I was literally told by the insurance company that AT and T owns to go into any AT and T for them to help me and they would. I ended up going to a DIFFERENT store that was not a corporate store and they helped me get my new phone on and the information transferred from the old phone. I didn't need the code after all. I do not recommend this store. They will not help you unless you're going to purchase something. It's sad that customer service is not the same across the board for a company that you spend your hard earned money on each year. I was so upset that the phone case and screen that I needed I decided to purchase off of Amazon instead. I will not be purchasing a phone from this store either.

This store is located within the Sycamore Hills Plaza and is fairly new. It is listed as AT&T…read moreUpland, but perhaps should just be listed under the category of AT&T Stores so it is easier on the search. My review is based on meeting the owners and workers at the store. I have been searching for a good case for my Galaxy S8 but I have had trouble finding something really cool. I spent some time talking with the people in the store and they were super friendly and didn't have that sales type of attitude. They were there to help. I found that refreshing. This branch is located in a super nice mall and not crowded at all. I recommend checking it out.

Our family of five got new phones from Mario and he was not only honest, but patient. When we went…read moreto pick up the phones, Mario, Santos, and Diego all worked together long and hard, as a team, to set up our phones! Thanks so much for all your help!

My phone started acting weird so I need to get a new one. Normally my husband takes care of it but…read morethis time around I went by myself. Eduardo at this location helped me to find a phone that wasn't more than I needed and help instruct me on everything I needed to know. He was extremely thorough in explaining every detail on the bill, and conditions. He made it such an effortless experience for this not so electronic savvy girl.

This review has to do with intercom systems…read more After spending $2,000 with ISN to fix our partially working intercom system, we were left with a completely non-working intercom system. Six months of back and forth. No success. Finally, we paid $400 to someone else, and now have a working intercom system.

I was having some difficulty with my internet & some software issues at my business. A friend of…read moremine referred me to ISN Global. I Spoke with Ed Reece (CEO) who was very nice and informative. He set me up with his team and got started on the issue. Before I knew it, my internet was back & everything was working twice as fast. Ed and his team were professional, easy to work with, and overall great. I recommend this company!!