Hope whoever takes the time to read this all the way through. We were Frontier for 3 years at our…read moreold place... then moved here and had a HORRIBLE experience with Frontier. To alleviate the horrible and negative words... I called today to confirm that they were coming today, and JASMINE was AMAZING. She called the actual technician and confirmed everything down to the apt #. Their service/product is quite good.. and JASMINE was really REALLY great as far as pushing through to ensure that everything was going to go as planned for today. Jasmine deserves a salary boost. Just for the record, this will be the 6th time Frontier should be coming here. So yes, I was very happy that Jasmine was SO nice.

Five days now without internet service. Again spoke with wonderful apologetic representatives but…read moreabsolutely useless. No one will let me speak to a manager and no one seems to know what to do. Just trying to talk to a person is so frustrating, all they do is prompt you to use the app or text. For what I don't know since they can't help you anyway. My only alternative is to check out Spectrum or T-Mobile internet service. It's such a shame this company I've been so happy with for almost four years SUCKS.

It is a very busy location so be prepared to walk around the mall while queued for service. I was…read moreassisted by Jessilyn who was friendly, knowledgeable , and very efficient. Shout out to Jessilyn!

Terrible service. Came in to dispute a double activation phone charge and team here is very…read moredishonest and manipulative when you do business with them. My experience with this store trying to remove the charge has been met with nothing but an incompetent floor manager with no solutions or even bothers to help and my original service lady who just laughs at you in front of your face when trying to bring up any sort of issue or gets troubled by it. The people here only care about signs ups and charges so they can pocket the commission rather than assist you. I signed up for a phone plan originally and later put another phone on the line. The man was not honest about Spectrum charging you double since you start "service" in between the previous billing "cycle" even if it's by one day (to avoid two phone bills, ask to start service on your billing date and not start service now). Not to mention this man put me on the highest plan when I first signed up without any sort of acknowledgement. Had I not intervened I would have had two maximum charged phone bills. I then come into the store to dispute the charge and Monica Garcia (desk service) gets offended when I ask to dispute the charge. She claims she won't help me at all because I had left my ID (I still pay the bill and signed into spectrum mobile on the phone infront of her). I ask for the store manager because she made it clear she did not want to help me. The manger comes, Edgar Godina. He is more open to talking with me and assists me with my account. I explain how the first man who signed me up was predatory with his practices and failed to mentioned the double billing cycle and was dishonest about the plan I was on in order make his commission. Godina told me there was nothing he can do for me after everything spectrum did. He provided no help and never once gave a solution about how he could even try to help me. In the meanwhile the original lady Garcia is behind him laughing out loud because he is telling me no. No idea where they find these people to work for them but I believe they need to restructure their employees to learn how to assist and give their manger a better understanding of customer service. No idea how he became a store manager when he alone could not come up with any solutions and allows his store employees to laugh and mess around during work hours. Will be going back to Verizon and their phone plans across the floor from them. Verizon when I was with them put me on a business plan with them to lower my bill while Spectrum charged me two billing cycles, put me on a higher phone plan for both phones without asking, gave me no solutions in my problems, and laughed in my face in person when I came to them.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

I have been without Internet service for 17 days. i can't get the right type of fix. the service to…read morethe Box at the street is broken. I have had 3 techs out to drop a new line to my house from the street, no matter how many times the tech shows that the problem is before that line they keep sending the same bs. Today i get a message that they have done a few things and i should be able to reset the fiber connection in the garage. knowing that it would not work, i did the reset. I have a tech coming out tomorrow. and i am sure that they will leave saying the same thing, it is in the connection before your line, there is nothing that i can do. Today is 6/26 - the internet dropped 6/10 - IT HAS BEEN 17 DAYS Horrible service, there is no way to get a person that can actually assist and escalate. they will not transfer to a manager. it is ridiculous.

Ricardo and Josh (his son) did a great job getting me set up with cable and ethernet runs for my…read morehouse. He explained all my options very well and helped me decide. I would use him again if needed.

I live in a new Lennar build here in Ontario so I was worried how wiring would work when it came to…read moreinstalling ethernet ports that extended from one room on the second floor to the guest bedrooms. I contacted Ricardo after checking out his reviews, he responded quickly and we easily set up an appointment. He discussed possible options of placement of the ports since the roof and outer walling might pose an issue, but he was able to find good placement of my ports. Job was done quick and easy in less than 2 hours. Aside from making a hole in the wall for the ethernet port placement, no additional breakage of the wall was necessary. Ricardo did say that in some cases, depending on the walling and roofs, breakage of the wall would be necessary for some people, but not mine fortunately. Ricardo and is colleague were awesome, professional yet friendly and personable. They cleaned up after themselves and did an overall fantastic job to make any streaks or scrapes anywhere. HIGHLY recommended if you are looking to have ethernet ports installed that extend from your main router/modem that go through the wall/roof so you don't have ethernet cords lying around on the floor.

I had a phone that I needed to get activated and have data transferred over from an old phone. I…read morewas under the impression that I needed my account code to do this. I went between the times of 4-5pm to get help with this and get my phone activated. The workers did not want to help and were rude.. Usually you go into a phone store and the workers will talk to customer care for you and help you get the information you need because I truly did not know what I was asking for I just knew I needed help. They told me that I would have to go to a corporate store that is several miles away to get my phone activated. I left angry because I knew they could help me but wouldn't because I was not adding another line. I was literally told by the insurance company that AT and T owns to go into any AT and T for them to help me and they would. I ended up going to a DIFFERENT store that was not a corporate store and they helped me get my new phone on and the information transferred from the old phone. I didn't need the code after all. I do not recommend this store. They will not help you unless you're going to purchase something. It's sad that customer service is not the same across the board for a company that you spend your hard earned money on each year. I was so upset that the phone case and screen that I needed I decided to purchase off of Amazon instead. I will not be purchasing a phone from this store either.

This store is located within the Sycamore Hills Plaza and is fairly new. It is listed as AT&T…read moreUpland, but perhaps should just be listed under the category of AT&T Stores so it is easier on the search. My review is based on meeting the owners and workers at the store. I have been searching for a good case for my Galaxy S8 but I have had trouble finding something really cool. I spent some time talking with the people in the store and they were super friendly and didn't have that sales type of attitude. They were there to help. I found that refreshing. This branch is located in a super nice mall and not crowded at all. I recommend checking it out.

Mario Gonzalez was so so helpful! As a senior we have so many questions. He was patient and…read morenon-judgmental. Helped my friend make an Android purchase which would work with his special needs. My phone wouldn't keep a charge and because I had insurance he replaced it. So easy. We took up over an hour of his time but he made it seem like we were the only people in the store. I'm a tough customer to please and Mario did the job! Wish there were more people like Mario.

I had a very disappointing experience at the Verizon store in Montclair Mall. The sales…read morerepresentative convinced me to add an iPad to my account, telling me it would only cost $7 per month. When I received my bill, I discovered I was actually being charged $10 per month. I went back to the store, and instead of helping me, she insisted they never had a $7 plan, making me feel like I was lying or didn't understand what I had been told. That was embarrassing and very unprofessional. Before I purchased the iPad, I specifically asked if I could return it if I wasn't happy. She told me I had 30 days to return it, but she never mentioned there would be a $50 restocking fee. When I returned the iPad within the 30-day period, I was shocked to learn about the fee. Thankfully, Verizon's online customer service was able to help resolve my issue, and I appreciate their professionalism. Unfortunately, I cannot say the same about this store. Based on my experience, I do not recommend this location. They seemed more focused on making a sale than being honest and taking care of their customers.