If I could give a zero star I would. Worst company ever!!…read moreWaiting on hold for hrs at a time. Bill SUPER high every month. Telling me I owe $600 + for my cable bill. When I never miss a month. Every 1st of every month my bills are paid. Telling me I've missed 6 months of payments. By Trying to explain I can proof I've never missed, the lady at the other end became rude and hung up on me. Now, I do online banking and I know monies were paid. Every time I've had to call customer service reps are not well trained and top it all off rude; every time. Frontier SUCKS. I hate it, but I don't have a choice on the company. Living in condos, I was told they have a contract. UGHHH!!

They have the worst customer service I have ever experienced in my life!!…read more One time I called to verify my billing amount and was told that it's my account and my responsibility to know how much my bill is!! Another time I had a billing issue and was told I would receive a credit on my account. 3 calls later and hours of being on the phone and being put on hold. I have yet to see the credit months later. I just gave up. I always regret calling because my issues are never resolved and the representatives act like they have no training or product knowledge.

Hope whoever takes the time to read this all the way through. We were Frontier for 3 years at our…read moreold place... then moved here and had a HORRIBLE experience with Frontier. To alleviate the horrible and negative words... I called today to confirm that they were coming today, and JASMINE was AMAZING. She called the actual technician and confirmed everything down to the apt #. Their service/product is quite good.. and JASMINE was really REALLY great as far as pushing through to ensure that everything was going to go as planned for today. Jasmine deserves a salary boost. Just for the record, this will be the 6th time Frontier should be coming here. So yes, I was very happy that Jasmine was SO nice.

This company and their customer service is absolutely the worst!…read more My 93 yr old Grandmother has been without service for 3 weeks. After taking over 45 min to speak with a human... I was in contact with Joel, Lizard (true story) and Toby... All of whom said they will follow up personally and talked to me about their own grandmothers. I stated.. I bet you wish you can call her... because I can't When you go through the prompts.. the system will say that it looks like you have an appt and it will be a past date. Then it hangs up on you. How this company is still in business is mind blowing. Everyone should cancel and move on. Frontier if you are reading this. You should respond...but I'm sure Toby, Lizard and Joel will be replying with my open ticket any second There should be zero stars as an option

It is a very busy location so be prepared to walk around the mall while queued for service. I was…read moreassisted by Jessilyn who was friendly, knowledgeable , and very efficient. Shout out to Jessilyn!

Horrible waiting time I've been waiting here for hour and 20 minutes they have more workers hidden…read morein the back , they let some people skip the line probably they know them it's the worst spectrum location ever

Fast service, professional installation, excellent value for money - a highly recommended safety…read morevideo camera company.

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

Explored having frontier at my new home (used to have Spectrum) to save $10-20 bucks a month for a…read moreyear. DONT DO IT! I should have checked their ratings here before I explored it. I have literally been trying to get service for two weeks! I work from home so it has been a horrible experience. Once they set it up it was spotty and didn't work at all tech came couldn't fix said they would reach out never did had to call them several times and they set up a tech and he couldn't fix it either then I scheduled one last appt and they never showed!!!!!! Pissed is an understatement what an unprofessional company (I even called the night before and a rep confirmed the appt. Bec I couldn't see it on my app) ...spent an hour on the phone with them today to CANCEL! Kept getting sent to other departments and finally the last person i talked to was polite and took care of everything. Will never trust this company again or Verizon (part of Verizon). Please save urself a headache! Oh and I have to pay a $50 restocking fee...fine whatever (never had service but ok whatever) and ALSO $100 cancelation fee for ending the service before a year! I NEVER HAD SERVICE! Make it make sense. Going to fight it (they wouldn't let me while canceling) bec no bill had been produced yet ...so I'll update u on how that goes.

I live in a new Lennar build here in Ontario so I was worried how wiring would work when it came to…read moreinstalling ethernet ports that extended from one room on the second floor to the guest bedrooms. I contacted Ricardo after checking out his reviews, he responded quickly and we easily set up an appointment. He discussed possible options of placement of the ports since the roof and outer walling might pose an issue, but he was able to find good placement of my ports. Job was done quick and easy in less than 2 hours. Aside from making a hole in the wall for the ethernet port placement, no additional breakage of the wall was necessary. Ricardo did say that in some cases, depending on the walling and roofs, breakage of the wall would be necessary for some people, but not mine fortunately. Ricardo and is colleague were awesome, professional yet friendly and personable. They cleaned up after themselves and did an overall fantastic job to make any streaks or scrapes anywhere. HIGHLY recommended if you are looking to have ethernet ports installed that extend from your main router/modem that go through the wall/roof so you don't have ethernet cords lying around on the floor.

Ricardo and his team did an awesome job installing a security camera system. Friendly and…read moreprofessional service. Good communication with Ricardo. He answered all my questions in a timely manner and offered additional information to consider. Negotiations on cost were straightforward and no pressure or surprises. He makes you aware of options and recommendations, and lets you decide. Cost for his services was better than others, and I felt more comfortable using his company. They know what they're doing and I would have no hesitation using them again for any of my electronic wiring needs.

I had a phone that I needed to get activated and have data transferred over from an old phone. I…read morewas under the impression that I needed my account code to do this. I went between the times of 4-5pm to get help with this and get my phone activated. The workers did not want to help and were rude.. Usually you go into a phone store and the workers will talk to customer care for you and help you get the information you need because I truly did not know what I was asking for I just knew I needed help. They told me that I would have to go to a corporate store that is several miles away to get my phone activated. I left angry because I knew they could help me but wouldn't because I was not adding another line. I was literally told by the insurance company that AT and T owns to go into any AT and T for them to help me and they would. I ended up going to a DIFFERENT store that was not a corporate store and they helped me get my new phone on and the information transferred from the old phone. I didn't need the code after all. I do not recommend this store. They will not help you unless you're going to purchase something. It's sad that customer service is not the same across the board for a company that you spend your hard earned money on each year. I was so upset that the phone case and screen that I needed I decided to purchase off of Amazon instead. I will not be purchasing a phone from this store either.

This store is located within the Sycamore Hills Plaza and is fairly new. It is listed as AT&T…read moreUpland, but perhaps should just be listed under the category of AT&T Stores so it is easier on the search. My review is based on meeting the owners and workers at the store. I have been searching for a good case for my Galaxy S8 but I have had trouble finding something really cool. I spent some time talking with the people in the store and they were super friendly and didn't have that sales type of attitude. They were there to help. I found that refreshing. This branch is located in a super nice mall and not crowded at all. I recommend checking it out.

Santos was very efficient and patient with a continued billing issue that he cleared up with…read moreextensive research into our account. This was a third visit in person to the store in Montclair Plaza to resolve the confusion.

Location has the worst customer service and it starts from their onsite leadership assistant or…read moremain management. Previously visited location to complete online order. Reps including leader were more interested in canceling my order so they could generate the sale instead of help sorting out. In addition, Jill and Nancy did everything they could to avoid helping by ignoring customer request for help. However, soon as new clients walking in for new service they jumped out of their seats to help. No leader on site so employees are on their own. Great job leader and corporate, no accountability!

This review has to do with intercom systems…read more After spending $2,000 with ISN to fix our partially working intercom system, we were left with a completely non-working intercom system. Six months of back and forth. No success. Finally, we paid $400 to someone else, and now have a working intercom system.

I was having some difficulty with my internet & some software issues at my business. A friend of…read moremine referred me to ISN Global. I Spoke with Ed Reece (CEO) who was very nice and informative. He set me up with his team and got started on the issue. Before I knew it, my internet was back & everything was working twice as fast. Ed and his team were professional, easy to work with, and overall great. I recommend this company!!