There a Complete Rip Off & You Never Get Close to what You Pay for when it comes to Internet Speeds/Etc.!! They are By Far the WORST Cable/Internet Provider on the Market for sure & I'd Love for Anybody to try Proving Me Wrong!!!! read more

This company is a racket! I called the retention center 12-20 and they made an adjustment (promotion-lol) and told me there would be no rate increase for one year. Surprise, 6 months later, bill went up!!!!! I called the retention center once again and all they want to do is to tell me how I can save on my cell phone. To raise customers bills during a pandemic is just MORE CORPORATE GREED!!! :( read more

I spent two hours in line to cancel my account. Spectrum you need to hire more employees to handle customers.

I came in to pay my bill, now by all means I am not that bad of an impatient person, but geez every location has like 2-3 employees and about 10 waiting. Sucks, I have a commercial account and they can't be paid on their kiosk and it's a nightmare. I have 3 accounts and it's always a hassle. Their customer service sucks, their employees don't honor the screen to call ppl by name. Plain bad bad bad company. read more

Spectrum - Television Service Providers Near Me - Palm Springs, California

Without a doubt, the worse customer service ever. Worse picture quality, pixelating, freezing among other things. Go with a satellite dish if you have a choice. Spectrum, unfortunately, is the only cable system available in our area. D Demers Palm Springs read more

My bill has gone up 3X in a year. I called to cancel and they reduced my bill. When I got my next bill it was higher again. Then the girl said well your bill was adjusted but we had to add taxes. I told her how misleading that was. I will be canceling, this bill just keeps going up and this place is dishonest Well here we go again. SPECTRUM has raised my bill twice in the last few months. It's time to disconnect and get an antenna. This is so ridiculous. $200 a month for TV is outrageous. Bye bye Spect read more

If I could possibly indicate zero stars, would be more accurate; this internet service is the absolute worst I have ever encountered in all of the cities I have lived throughout the United States (15 major cities), and what makes me so mad is that this company does absolutely nothing about improving their service. They know they have no one else to compete with them, so why bother. I really feel like I am in a third world country, and am astounded this company keeps on charging for the same bad service; you would do better buying an antennae at Walmart, tan to pay these monthly fees. read more

Nothing but issues!! TWC has been our service for TV., phone, and Internet for quite a few years now. The prices are outrageous for the quality of service you get. I have two cable boxes, and they freeze about twice a week, when this happens, the also refuse to reboot. I have had to have a tech come out and was told that we needed to swap out for new boxes, we did this, and still have the exact same issues. Also my phone and Internet service go in and out on a weekly basis as well. To top this off, now they are fighting with my premium channels I pay monthly for, and I have no choice, but to wait for them to resolve it. In the meantime, they say that we will have another set of premium channels while the issue is resolved, too bad we pay for all the channels already. This is just an assumption, but I highly doubt they will be crediting our account for this loss of coverage, we will probably have to beg for that... My husband is now looking for a new provider, hopefully one where you get what you pay for....... read more

Spectrum - So basically, we are stuck waiting for TWC to come to some sort of agreement with Showtime....great. - Television Service Providers Near Me - Palm Springs, California

Cancelled my service because we got a better deal elsewhere with even faster internet. Cancelled over the phone. Customer service guy was rude and condescending. Afterward, I went to this spectrum location to return the modem and to confirm my service was in fact cancelled. I could not trust the guy over the phone that it was actually cancelled as he would not give me a confirmation number or email. I got to this location just before they opened. There was a handful of people in line before me. There were 3-4 reps at first. Then it went to 1 rep. Within half an hour of opening, the other reps disappeared on break or what ? Y'all just opened. Long story short it took an over an hour and a half until I was called and I was the 5 or 6th person in line. Crazy wait times. Expensive and slow service. Switch to fiber optic. Or literally any other internet provider in the valley other than spectrum. read more

Spectrum cable company sent someone out to my neighbors cable went out. So they unhooked our cable left us with nothing for days. Finally guy comes out and tells us they shut off our cable and unhooked it. Our bill was paid this happened last year around the same time and we were left without cable for a month. No reason for this.. we were never reimbursed us for the time we had no cable. This company should be investigated on how much money they take from customers. For overlapping service they've already been paid for. read more

Horrible, horrible horrible. It's so horrible it's scary. Horrible experiencing ordering cable for my rental in Palm Springs. These people go out of their way to make your experience bad. Management: why not train your employees. The company culture is so thuggish, and for what they charge, the value is NOT there. I'm not going to waste my time writing a full review. If Spectrum has a 1-star rating on Yelp, it means company doesn't give a %&()%$ about its customers. Zero stars if I could! read more

I know this is probably one of the most hated companies in Palm Springs, but on my experience, it was super smooth, no questions asked and was out the door. Very easy for me but I know a lot of others have problems. My timing must have been perfect. read more

To say I'm disappointed in the staff at this location is an understatement. My 85-year-old independent, but zero tech savvy, grandmother went in to exchange her remote control. She walked in with the remote in her hand and sat there for three hours before anyone even offered to help her or ask if she needed help signing in. In fact it was another customer who walked in found out she had been waiting so long and offered to help her sign in. When she was acknowledged by staff, they said "oh, you should've just walked right up for this", but how was she supposed to know that? AND some staff member saw her there, gave her water, Chapstick and a fidget toy so they knew she was there but yet let an elderly woman who can barely walk, sit there for three hours just to exchange a remote control. Understaffed or not, compassion and empathy go a long way. read more

I had made a mistake paying my bill through another bill pay company and it was held for 4 days. Anyway, I was told it would show pending and assured there would no interruptions to our service.... there was I went into the Palm Springs location and VERONICA was amazing. She was understanding, personal-able, all the while solving my issue. NOW I CALL THAT CUSTOMER SERVICE GREAT JOB SPECTRUM WITH THIS TEAM MEMBER!!! read more

No stars. Hate these monolith "providers" SO MUCH. A full month of "technician" visits and phone calls where we are transferred to 5 or 6 different useless ppl. We even upped our data on our cell phone plans because our internet (we pay for the higher/premium speeds) just isn't F'n working. 90 min trying to be nice and patient on the phone finally got to "billing" who informed me she'd be pleased to give us a $10 credit. I told her I'd be pleased to cancel our service and she told me I'd need to hold and be transferred to the SEVENTH representative for the night. Just hung up. read more

Yesterday I went to the store with my partner, having made an appointment online, in order to sign up for the mobile service. Liz was more than helpful. She was able to confirm that our phones were unlocked, dealt with the transfer efficiently, ported our numbers and then tested the phones and texts. All in all a superb experience but I would highly recommend making an appointment even though, when we went, the store wasn't busy. We came away with working phones and a savings of over $50 on our monthly bill. Thank you. read more

When these folks took over for Time Warner, they advertised that they would be better. NOTHING COULD BE FURTHER FROM THE TRUTH. Here goes, after I moved into my new modern home, these technicians were at my home for 27 days, trying to figure out the cable tv downstairs. They couldn't and for nine years, there has been none. I had to purchase Apple TV devise to circumvent their inadequacy. Days later I called I with yet another issue, when asked for my passcode, I gave my pets name, only to be told it was incorrect and my new passcode was DICKHEAD! CHARMING. Yesterday, I had to get a new modem and cell phone. After spending 3 1/2 hours there, they couldn't activate the new phone, fine. I had the other. The following day I called in to get the new phone activated. No such luck, but before getting that activated the totally incompetent associate deactivated my old phone. NOW I HAVE TWO PHONES, NEITHER WORK. I return to the store, we call for help, after 44 minutes the call drops. I'm at the store. The rep does not call back! The store is closing. NOW ZERO PHONE SERVICE! At the same time, for some reason, my landline stops working, probably when the modem went dead. NOW OUT OF THREE PHONE WITH SPECTRUM I HAVE ZERO SERVICE! During all of this, I am dealing with a very I'll parent. That grows grim. I'm panicked, than at 2:39 last night I received a text from my brother, they have been frantically trying to call me for days. He text, DAD DIED LAST NIGHT! So Spectrum, It's obvious that you don't care about your customers or someone there would have seen that I not only was verbally attacked but had to find out that last moments of my parents life I missed, because nobody there could do there job. I STILL HAVE ZERO PHONES AND NOW HAVE TO DEAL WITH THE DEATH OF A MUCH LOVED PARENT AND MISSING OUT ON BEING THERE FOR HIS FINAL MOMENTS. VILE, SHAME ON YOU! read more

Slow service. Wait times are somewhat long. The poor guy getting a cellphone is painful to watch. I have been waiting for about a half hour. I am an optimistic person read more

This review will be posted in my name, however, the lady she helped is Pamela T. who lives in Desert Hot Springs. OMG, I had the most amazing, patient and caring customer service with Leaih who works in billing with Spectrum. I have a friend of 25 years who has fallen on hard times. She is a senior citizen, as I am also, and relies on her only entertainment -- the television and wifi. She was going to cancel her service as she could no longer afford cable. I finally talked her into allowing me to make a partial payment on my credit card. She is very proud and it took more than one conversation to get her account number. When I spoke with Leaih (and I hope I spelled her name correctly) if there were any programs available to lower my friend's monthly payment. She could not speak to me regarding my friend's bill since I am not authorized. However, she offered to call my friend and review the different options to lower her monthly bill, including a government program she was already prequalified for. She called my friend, Pamela, who lives in Desert Hot Springs, and was able to review her monthly service cost and gave her options to lower her payment. When my friend called me back to tell me of the conversation and the outcome she was so overwhelmed with Leaih's kindness she could hardly speak-- she was crying with tears of absolute joy. God bless Leaih for her compassion and assistance. That girl is an asset to Spectrum!!!! We should all be so blessed to speak to a customer service rep that is that is so caring, takes the time, and go's the "extra mile" to explain all the options and then asks if the customer had any further questions, then finally confirms the customer completely understood her options. Spectrum, this girl should be training other reps as she is very professional and is so knowledgeable--she could be working as a trainer for other reps! read more

I went into the store recently, and I was impressed at the speed and efficiency. This time they had 3 people working and I only had to wait a few minutes. Very polite and helpful. read more

Wish I could give zero stars. Aside from long wait at tye PS store, my review is more so towards customer service call center. DO NOT GET MOBILE through spectrum. Omg what a nightmare. Over 19 hours this week just switching back to Verizon and getting my number back. Yea spectrum gave me a temporary number because the rep on the phone took down the wrong information from my phone to switch me over and activate. So a temp number had to be given. Long story. Do you realize how much stuff is connected to your phone number? So after 3 days I moved back to Verizon. Spectrum made it so difficult for the switch back. read more

I wondered why this location had so many bad reviews and now I know. The location is easy to get to and has air conditioning but the staff is rude. I'm not sure why the place was empty when I was there and I was trying to pick up an internet modem. The women behind the desk went into a monologue on why I couldn't pick up there, the Time Warner & Charter merger and their equipment may be different than another city. If I can use a modem from Target and it will work on Spectrum so will her equipment. She was dismissive and rude. Yuck! Another reason not to like Spectrum...next stop is Frontier for internet instead. read more

You know, you wait an hour to have someone tell you to go online to do a speed test. I just waited an hour, why can't you do it right now? Worthless company. read more

Although the staff here are very friendly, they have no common sense. Switching someone's equipment should not take 40 minutes. Stop talking to the customer about their cruise vacation and get the job done. People with an appt are waiting over 30-40 minutes after checking in. People are about to start punching each other in this place. One woman took almost 20 minutes to help a man pay his bill. He had cash...it should have been 3 minutes and done. I'm new to spectrum and my equipment failed in 2 days and my only option is to exchange it out. 4 employees dropped to 2 while 10 people are waiting. I'm thinking of changing providers and I've only had them for a week. read more

Zero stars. Over 21 people waiting and only 2 customer service reps. 1 has been with a customer for over an hour. Unbelievable. TRAIN YOUR PEOPLE BETTER AND HIRE MORE STAFF. read more

One location to service the greater Palm Springs area is simply not enough. When spectrum added on cell phone services they should have added additional locations. I have been sitting here for over 30 minutes and the virtual line hasn't moved. I simply need to pick up equipment that I've already ordered. I see other customers that are returning equipment. This should not take this long! Spectrum needs to evaluate the way they handle in store customer service. read more

WORST COMPANY ON PLANET. They have a monopoly in Palm Springs and refuse to help when the slowest speed in the industry of 100mb is $70. The customer service rep told me that "you'll need to deal without internet then" knowing full well that my community of seniors and i on my street are unable to do that due to our health systems that need internet connections to work. I hate this company so much. read more

If you need Internet, these guys are pretty much the only option in Palm Springs. I originally called Frontier when I moved to town. They did a hard inquiry on my credit report and then they lied about their Internet speed until installation day... Needless to say I was pissed. So I had to scramble and find a new Internet provider. After calling Spectrum, I was able to access the Internet same day with my own equipment. I guess the cables had already been hooked up to serve my address. It's kind of expensive. They kept insisting on $50/mo as an introductory rate until we haggled them down to $45. It's too bad Comcast doesn't serve Palm Springs. Four stars because it was easy to hook up (no technician visit required) and they were honest about the services they offer. Much better than Frontier. read more

Pitiful!!!.............Day 2 of a schedule appointment with 'no call-no show'!!.....Top that off with a service rep that didn't have a clue to what I was talking about and thanks to her lack of knowledge, caused the service to be shut off! If the 'new' Spectrum thought they were going to improve on the dreadful 'Time Warner', they have totally missed the mark and have fallen right back into the 'same ole'. I don't believe there is anyone there that really cares about their customers......its a shame they don't have more competition.....they would be 'OUT'!! read more

Today is Monday July 8 2019 I have spent three hours holding after deciding to use the callback Feature both calls were disconnected with a 11/2 Wait for each call Finally the spectrum highly functional phone system told me I could get another call tomorrow night I have zero confidence in spectrum. I get a representative who try's to sell me 2 modems. For my studio apartment. Not!!! This company has no respect for long term consumers, the rates just keep going up last month I received a $25 increase in my sole internet. $70 a month for internet??? New customers get it for $49.99. No rewards here. Bad customer service. People reading scripts as they answer questions But ask you to upgrade? Spectrum sucks! And I'm reluctant to give a star read more

What is up with Spectrum and their endless cycle of internet issues? We returned a problematic phone three weeks after purchasing it. When then bought a different brand at a significant price increase. WTF, people? You told us no sweat, the old phone would be credited back onto our credit card in 7 to 10 days or ", eh-2 weeks tops." Guess what? I don't even believe you have processed the refund, and I question whether you had the intent to do so. Your customer agents are rude and indifferent, with "whatever"attitudes. Get your shit together, Spectrum. You do not have a monopoly on cell service. Better service abounds within the market. My two months of service will end very soon, and you can bet I will undoubtedly take my soon to be unlocked phone and take my cell service elsewhere. It's been an expensive ordeal, but I am done being cheated and lied to. Out of sight, out of mind, Spectrum. read more

The absolute worst in customer service. Try calling them or chatting live and you sit for hours. If you happen to be one minute late on your bill the barrage of obnoxious and relentless on the hour calls begin. Total crooks. Unprofessional and deceptive. Watch your bill--especially when on auto pay as your bill will increase in small increments so you won't notice--or they hope at least. Switching to DISH read more

I would give this negative Stars if I could. 16 people seated with 2 service people. 2 vacant stations. Is this anyway to transition a company?? From bad to worse!! It is the worst customer service I have ever seen and I have seen bad!!! Here in the same location. With Time Warner!!! Why why why. A monopoly is the only reason/excuse. Ridiculous in every way!!!! read more

Very slow service, probably should have made an appointment. Pleasent patient representative but short staffed.

Tried to get Spectrum mobile service and after more than 8 phone calls and hours on the phone with them, they are unable to perform simple tasks like mail a SIM card to a correct address. This company is the worst. Their prices are a lot lower than other mobile phone companies -- but not low enough to be in business with them. I've come to realize that my time is way more valuable than what this is costing me. I'm moving on to another phone service. This was a particularly bad experience. read more

Ray...absolutely made my Day He was professional, helpful,intelligent. Great customer service. An asset to your company for sure! I arrived early,good thing,long line 2 representatives working, I turned in old equipment from time Warner. got new service with spectrum,no contracts, Iike that! it's not just a pay and go process... Ray was very pleasant and most helpful. the world needs more Rays:) read more

I wanted to return a cable tv box and the remote and cable. Simple right? I opened the app on my phone and requested a call from customer service. No call back a day later. So I called in on the 611 landline number. I asked for a shipping package to return the equipment. Sorry but that's not available. He said I need to go to the local office and turn it in. I explained I went there twice only to see more than 20 to 30 people waiting and I'm a disabled person and can't do it as it is a hardship. Sorry that's a real bummer. So I am now sitting in Palm Springs office now for 45 minutes and there are still 13 people ahead of me. TW sux so bad. I going to jump to Direct TV. 1 star is too generous. read more

Spectrum - Television Service Providers Near Me - Palm Springs, California

Workers only have one speed and it's snail mode. They will offer you water before they offer you any help or service, even with an appointment the wait is ridiculous. customer service is trash. read more

WORST CUSTOMER SERVICE OF ANY COMPANY IN THE VALLEY! We had problem after problem and the straw that broke the camel's back was when I had them come out because we were experiencing a very slow internet connection while paying for their fastest. I was told by the tech it was because our home was old....?? WTF???? What does that have to do with anything? Their equipment at the curb was new. So he ran new cable from my house to the curb....still slow. I told him to take it all away and to just cancel my service. He called his supervisor and his supervisor shows up. He tells me it's my computer and that I need a new computer. Okay, I go buy a new $1000 computer......still slow. THAT WAS MY LAST DAY WITH TWC. I LEFT THEM AFTER THAT. What ever you have to do to avoid this company DO IT! read more

LOL, well after reading all these reviews at least I can say TWC is consistent! I had TWC for phone/internet/tv for 1 year 4 months in Palm Springs. NOTHING but issues (installation, billing, service ... all of them) from the start. If I listed everything, it would take too long and too many pages. Moving to Las Vegas and the best part is that I have a different provider there. Hope to NEVER have to deal with TWC again in my life. P.S. You need to pressure you congress-person for more competition, that's the only way to get better prices & services. This whole cooperation deal between Verizon and the cable companies is bad for the consumer. read more