Just found out about their "new since June 2019" Policy of not prorating services. We moved out of our house 6 days after our Billing date. Not only do we owe for the WHOLE month but they also are charging an install fee at the new house and of course charging and install fee to the people who bought our home. Every other utility prorates service or only charges for what you use. But Not TIME WARNER /Spectrum . They spend every day trying to think of new ways to go lower and have more people hate them. Truly a despicable example of corporate greed and abysmal customer service. read more

Expensive. Slow. Modem they rent me didn't work. Awful service people. Website has features that don't work (amazing for an internet company). What exactly do they do well besides make money??? This is a monopoly that begs to be BROKEN. They are absolutely the worst cable company I have ever dealt with. And they are all terrible, so that is saying something. I'm not going to use them for TV. I am forced in my area to use them for internet. For TV, I'm going to use one of the satellite companies, as I have used them before and they work well. Regulators: Please, please, please break up this monopoly. read more

Without a doubt, the worst cable company in history. Horrible product, despicable service. They simply do not care. There's apparently no incentive for them to provide quality product or service, and that's very sad for consumers. Pathetic. read more

Just nuts to have two customer agents and 60 people waiting. There has to be a better way to return equipment. #whatsmytimeworth? read more

Spectrum - Television Service Providers Near Me - Palm Springs, California

The worst place in the world. Three hours even after making a reservation . Spectrum does not care because they know people need their service read more

People being served and eating dog crap would get better service and love it more than Time Warner. Honestly TW, how many fucking times do I need to reboot my cable box a month? I don't know, call me crazy but I think three times is too much. AND REALLY EVERY THE FUCKING INTERNET SUCKS TOO. You people should pay US to use you piece of shit. And NO I don't want to go to your Facebook page to talk about "my" issues if you can't answer to the public why your service is such crap i really see no point. We pay and pay your systems go out and go out. Now my internet isn't working. I guess that 1/4 in of rain we are having here in the Deser is taxing your systems. Oh and by the way I KNOW MY SOCIAL SECURITY NUMBER TRICIA read more

There is a reason Time Warner gets horrible reviews, and we just confirmed why. We bought a home in Palm Springs; we ordered service; they sent an Installer. Installer was very nice; seemed to have training in dealing with doubtful customers. So, first trip of service, he says he must send Construction Crew. Crew shows up four days later, does the work, says the order is in process. The day the other tech is to come here to activate the service, no one shows. No phone call. We call today, two days later, and says that Construction Crew never filed the order for service. So "new turn on date" is now nine days away. Unbelievable. Called Customer Service; she says there's nothing to be done. Apologized. The drag is: they have monopoly on high speed here. Verizon/Frontier offers DSL but it's a far cry in terms of internet speed. So lesson learned: Time Warner forces you to be a dick with them. Never believe anything they tell you. Follow up with Customer Service every day. Worst-run company ever. There is a reason that Socialism does not work. Lack of competition kills any reason to improve a company. read more

Internet not working. Called the wrong department, who gave me another wrong number. Then another wrong number was given. I then get a recorded message saying that they know my time is valuable, and then it said I would have to wait for up to 45 minutes ! How long would it be if my time wasn't important ? read more

Spectrum - Television Service Providers Near Me - Palm Springs, California

I have Spectrum Cable Service. Every month I'm scared to open my bill for fear of another price hike. They know how tough it is with gas & groceries being so high. However, they continuously unapologetically raise their prices. Knowing very well they have limited competition. As senior citizen's we are getting very tired of this. Anyone else agree, then let your voices be heard. Thank you. read more

I ordered a change of service from Verizon to Time Warner. I set up an appointment to 02/20/2016 and I waited for the whole day. I called Time Warner and OPERATOR SDS told me that it was scheduled for the 29th and I asked why, she said "it is the earliest date they had" I couldn't believe it, so I asked her if could be changed for a Saturday, earlier and she said that would be March 5th which would delay even further to get the services, so I kept the 29th. I asked her what was the latest time to get the technician in the house and she said between 3pm and 4pm. So I scheduled to that time. I called back to talk to another person and the new operator, very courteous, explained me that the services where scheduled for MARCH 5TH. OPERATOR SDS PUSHED THE SERVICES FURTHER!!! I was shocked for the lack of care and total disregard! The new operator explained to me that the reason why the services were delayed is because I was transferring my Verizon line to Time Warner and I was NEVER TOLD THAT WOULD HAPPEN... OPERATOR SDS totally disregarded my request in keeping the date and as a personal vendetta she pushed further the date. I am calling Verizon right now, I might keep them. read more

In general the worst lack of service from billing statements to home service I have ever experienced. I am canceling my service and getting a new provider! HORRIBLE!!!!!!! read more

Wish I could give a zero review. Finally got a tech out for the second time in a month to fix the cable line at the pole which caused interrupted service. After complaining to a supervisor, they only provided a $4 credit to my $125 monthly bill which they claimed was "generous" for the inconvenience! I told them to go #@&* themselves! read more

It's extremely unfortunate that they are the only game in town as their service is terrible and their technicians are inexperienced. We had a slow down in our hard connection and technician came in yesterday and blamed it on the cable running into the house which was BS as he was inexperienced by his own admission. He really did nothing to repair anything to the hard connection and blamed it on the cable running into our home which we know is not the problem. He had to find something. This morning that hard connection is perfect and we have extremely slow wireless which was never the problem. Would be nice to get some competition out here so they might have to be honest and provide the service we pay for and don't get. read more

Misleading! While being a long-term TWC customer, I was misled with their intelligent home security package. First, the initial quotes provided by TWC sales people were understated and misleading by a significant amount. I was shocked when the numbers finally came in after initialization. We questioned the cost and were misled again. Second, the installation was one of the worst I have ever had; the technician (?) didn't have a working drill, not enough fasteners, left cables hanging two feet from the basement ceiling, wasn't going to caulk outside, and had difficulty trying to figure out how to do the wiring. I let him use my electric drill, step ladder, provided wire fasteners and ended up moving some of the wiring so it looked more professional. I would have expected such work from someone who showed up in an ummarked pickup truck in my driveway. read more

What a flipping joke. Two people working the counter. 15 names on the board waiting. All I need is a remote. Everything WAS supposed to change once you purchased Time Warner, But WHY change when you CROOKS are billing people in ADVANCE. What a disgrace and it's not like I have a choice, they are the only game in town! read more

Spectrum streaming services will not work properly and they have a monopoly. Therefor I am unable to get a good signal form other providers. Calling every day so they will repeatedly try to fix a existing problem is super frustrating. read more

It's 9:27 am Thursday morning. I have number 53 and the line of people is huge . They are only working on # 22. And I though the one in Van Nuys was bad. Holy crap Now time is 9:47 they are on number # 34. Time now is 10:10 , # 41. Time 10:30. Done. read more

Spectrum - Television Service Providers Near Me - Palm Springs, California

The worst. Not only are they overpriced and unpleasant, but they are unethical as well. 1) I moved from house 1 to house 2 and changed my service from one house to the other. I asked what I should do with the equipment. I was told "Take it to the new house, you will need it there." 2) I make the move and my computer works fine at the new house, so it is 6-8 weeks before I call to have someone come out for the T.V''s. The guy who comes out brings new equipment. I ask, what should I do with this other stuff from the last house? He says, "Turn it in." When I turn it in the next day, TWC says I owe them for two months of service at the old address because I never turned in the equipment. How could this happen? TWC employee says, "you were given bad advice. We have a lot of new people working and they don't always give the right advice. Okay, so I won't have to pay it, right? TWC employee says, "You will have to pay it because you had the equipment." Really? There was no signal being sent to the old address and you (TWC) know it. Really? I was paying for the same service at a new house under the same name, and you know it. Really, the equipment has been in a box waiting for you to hook it up since I arrived at the new house. It has not been used to access a signal and you know it. Really? the day after your technician came to my new house, I turned everything in as he instructed, and you know it. Really? Your people gave me bad advice and you are acknowledging that it has been a problem for you. Several weeks later, a collection agency calls. WTF? So today, I paid the $125 plus fees = $130. And tomorrow, I will either go to a wireless network for the home or increase my current Verizon wireless plan to "unlimited" and cancel TWC. One way or another, even if it costs me money, TWC gets unplugged. That is how I will recover my $130 **Update - Had wireless from Craig4G installed for $200, with monthly fee of $23. It puts the whole house into a wireless zone. Time Warner no longer necessary, so I call to cancel. The young man who answered wouldn't let me cancel! He kept trying to convert me to a different plan.When I finally spoke to a supervisor who agreed to cancel the plan, I was sternly reminded there would be an ongoing equipment rental fee until I turned it all in. {sigh} Yes, I know. read more

No concept of customer service or time management. I'm sure it's not a great job, but it is so misdirected. Collect some data and figure out how to serve the easy stuff faster than the training. I watched a guy be trained for 40 minutes when we had 12 people in line, most to pay a bill because the kiosk was yet again not working. Training of staff is a priority and new systems to address customer needs; unless Spectrum just doesn't really care. read more

They charge you an extra bill...even with Bank statements there's no way to have your money back . One of them said you're late on payments that's why ( by phone) the other one said we're charging you one moth in advance!!!! ( on location PS).... any way ending paying almost $200.00 for one month of service!!!!! read more

I recently moved and switched my cell service to time warner. In getting my new service hooked up and turn off my old service I was promised over 400 channels, HIgh speed internet and a phone for $58.00 PLUS a $300 Visa card in 90 days when my account was paid on time. Now did anyone tell me my automatic payments will not be hooked up to the new service NO. So my first payment was late and no card. I do not have even close to 300 channels and my internet is so slow. VERY unhappy with time warner and I didn't even mention the mess in trying to get my service hooked up. Over 20 calls from time warner about service not being connected 3 visits to my house trying to connect I can't wait tell we just use the internet and there is no more time warner read more

Crooked! First they raised my rates every year, and then they started raising them every six months. When I call to question, the respond like robots, "That was the promotional rate." Hey guys, the promo rate ended years ago - and so has my time with your company! read more

I recently moved into a new home,called TWC-now Spectrum to transfer my service to my new home.. I called and scheduled an appt for a technician to come and verify the property.. since it was just built off the lot, they were unable to transfer over,so next I got the earliest appointment available which was about two weeks.. so I figured going to the TWC store maybe might make a difference and speed up the process, yet again they literally told me they were unable to help me,so I had no choice but to wait... Then they don't show up and if they did they should have called,but nothing..I was present home,expecting someone to show up. So I call twc services again and they made it so difficult, reps didn't really help whatsoever and was on the phone for over an hour,not to mention the previous call was exactly the same.. They show up the following day,without notifying and finally install internet service.. not completely,because they still need to finalize it.. I called back and addressed the situation and how inconvenient it had been for all of this to keep happening.. so the rep tells me she can't do anything nor give me a credit to the account..she spoke with her manager and said the exact same thing,they were unable to help me.. either way got charged!! three weeks without service.. technically a week with service and paid the whole month... Horrible service I couldn't believe it, So will be looking for another ISP.. they have really instead of upfraded going downhill as far giving customer service.. very disappointed.. read more

Intelligent Home? HA! Try STUPID HOME. We've had continual connectivity problems from the iPhone and iPad apps, the apps are slow when they DO work. Today, for example, it's impossible to connect to the security server from the remote apps - you can't enable or disable your alarm. Very inconvenient, and not why we signed up. I tried to get chat support from the iPhone, it hung up on me. I tried to call support, and the wait time was nearly 12 minutes, after which they said "oh, we just found out about that...it's not working". A strange statement, when I had first experienced the problem 30 minutes earlier (and had to drive home to disarm the system). TWC is pretty bad, and Intelligent Home is simply beyond their management capabilities. read more

Omgosh! I am so frustrated and angry. My wifi goes out daily...several times. I call and spend mega time on phone...do their job of fixing...but, it doesn't get permanently fixed. This has been going on since May. 2 tech visits, numerous calls and much wasted time and it still doesn't work. I am disgusted with Spectrum! Now it has been 6 tech visits. And they billed me for one because the tech wrote nothing wrong and that he taught me how to use the internet. read more

What a nightmare. I spoke to customer service to get a pod as they call it or as we call it a wifi extender. First i was told i could pick it up to the store, put on hold and transferred then told it could be mailed to me, put on hold then told someone had to come out. when they finally came they had no idea i wanted a pod, they didn't have on truck. another truck came and brought one, didn't work well but i was told i can always return within 30 days for a 49.99 refund of the installation and monthly charge. I bought a great wifi router for 79.99 on my own installed and worked much better than the spectrum router and pod. So, I went to the store to return and left after waiting 30 minutes. Made an appointment still waited 20 minutes and the person I dealt with had a problem with his system so he could not let me return the pod, his supervisor was not there so he gave me a manual receipt. I called customer service a few days later and they had no record of these returns. Then I received an e-mail from them that I had not returned the pod and they demanded to see a picture of the pod. I told them I don't have it and I send them a copy of the return receipt. No response, I e-mailed twice, no response. I just called and they refused to send me a written response that it is resolved. I am sure I have not heard the end of this month long many many hours process. read more

Went over today Saturday to return a device. The front desk girl was quick and efficient! Thank goodness they are open on Saturdays!!!

If you are considering getting Spectrum TV don't. They can not provide service with out interruptions, then when call to complain you get a recorded message saying Due to Network difficulties your call can not be received. WHAT???? What does a phone call have to due with network difficulties? Dropping their ass like a hot potato and going back to Direct TV. Enough is enough. read more

Where is company when you get there Internet connection within a couple days they keep slowing it down on you prices go up cheaper go to DIRECTV with the Internet connection you get cheap for monthly services with more channels with spectrum TV is always turning off no volume internets always slowing down the worst company ever read more

TERRIBLE SERVICE! Went in looking to connect service with spectrum. Was flat out told no because a family member that previously lived at the home I JUST MOVED into owed them a balance. THATS NOT MY PROBLEM. I was told no because we have the same last name. Ridiculous. Worse the only solution I was offered was to call the family member & ask them to pay their balance... seriously... ( the home belongs to my parents, they rent it to family usually) called the 1800 number & they were a lot more helpful. Thanks Palm Springs spectrum for nothing. read more

This was the worst experience I've ever had with an internet service provider. I installed the service about 15 days ago. The internet was extremely spotty and even when I could connect, it was excruciatingly slow. I called and had a technician come to look at it. He was at my place for about 40 minutes and finally "fixed it" by replacing the modem. It worked pretty great for about an hour but then back to being slow and unreliable. I called a couple of times in the next week and acquiesced when asked to reboot the system again. I had been doing this every couple hours anyway, just to be able to do anything at all. Finally, I called and disconnected the service. The really need to stop advertising that they can cover my area if they can't figure out how to do so. Absolutely terrible. I'd rather have no internet at all and save sixty bucks a month than have to deal with this terrible company. read more

Customer Service, on the telephone, gave me incorrect information and I switched from my old Time Warner to their plan. Which was to be soooo mush better. IT IS NOT. I ended up losing both the Golf Channel and also the Game Channel. Yes they said for $12+ I could add them. Well I already had them under the Time Warner account so now I will be paying more for less. Customer Service assured me that I would have the same or better ....Not happening... I am not Happy with them. I you are on a old Time Warner program...don't change no matter what they say. read more

20 people waiting and only one clerk, I am returning all their equipment and it is SUCH a hassle. Every trip here takes 2 hours, wish I could bill them for my time!!!! read more

Spectrum is terrible in Palm Springs. My internet goes down frequently, sometimes 6 times in any one day. And I get put on hold for up to an hour every time I call. They have got to get their act together. These reviews are awful. read more

Spectrum Business Internet charges my HOA $130 per month for internet for our security cameras, which is, in itself, outrageous. Recently, the connection stopped working and I spent several hours "troubleshooting" with three of the tech people over the phone. Long story short, five hours wasted and still no internet. I caught one of them in a lie about the equipment working when it wasn't. A later call revealed that it is their modem that is not connecting back to their servers. The soonest they could get someone out to look at it was three days from today late in the afternoon. After the third phone call, I asked them to escalate it. Later I was called by a support supervisor who informed me that they would charge us $125 for an expedited service call. I was furious and told them I was ready to rip their faulty equipment out of the wall and send it to them COD. These people are complete trash. I'm going to change companies as soon as possible. Terrible service, terrible equipment and absolutely no concern for the safety of our residents. read more

Spectrum doesn't even deserve one star, I give them an F- rating. We are watching a show "on demand" and they are playing, get this, TWELVE (12) commercials, in a row, every fifteen minutes!!!! Is that even legal??? I'm so over this provider, their internet connection is the worst ever, too!! Bye Felicia!!! read more

Went to the store seeking assistance for my 83 year old father with his non working cell phone. The WORST customer service was received. Couldn't have been any less helpful and flat out rude. I usually let things roll off my back during these COVID times however couldn't let this poor experience go without some accountability via this post! read more

Went in today to pick up one HD box and return 2 others. Got a number and was 16th in line. 3 employees were busily serving people and my wait was 40 minutes. Sat down with one of their CSO's and was out with my new HD box and receipt in 10 more minutes. Reps were polite and hard working and is the best one can expect. read more

Is there a zero star, cause there should be. The waiting area reminds me of an oncology waiting room. No one wants to be here, but because of the mind boggling complexities of getting the channel line up you want and the hardware you need,you have to wait here like a condemned person. I really tried to do this on the phone, but since I don't live in my vacation rental and I don't get mail there it is impossible to get the hardware. But wait you say, couldn't they just mail that to your billing address. No, I've been told that little cable box cost $120 and is far too valuable to send to someone who doesn't live at address of device. Next is the quandary of channel line up. This is top secret info. They can't tell you on the phone, you can't find it on line and there are no brochures in this god forsaken waiting room. Bonus info. If you show up in the store they can ship the boxes to your billing address but they can't give them to you unless you bring the old ones in. An excellent example of their mastery of logic read more

My wifi was on and off every 5-10 minutes everyday for 2 months. Somebody came over and tried to fix it but after a couple of days it went back to a crappy internet. Now their on demand service can't be accessed by anybody. You pay for a high price internet and good channels but can't use them both. They should be giving us money back for the couple of days/months that their service was down. read more