It's a pretty tight race on what's better and more efficient, the DMV or Spectrum? I'm leaning more towards the DMV because at least they generally have more than 2 employees working at a time with 12+ people waiting at any given time. read more

Is there a ZERO star option? RUDE greeter at front door (African american woman) refused to accept equipment after SPECTRUM instructed me to return it there. She LIED and said they can not accept return equipment- Spectrum says this is not true. I had made an appointment and arrived five minutes early. She was rude. She refused to accept it, and said i MUST bring to UPS (this is not true- she was being lazy). Horrible. SO GLAD TO BE DONE WITH SPECTRUM!!!!!! read more

Nice store. But there are 12 people in line ahead of me, and all I need to do is return equipment. Should have an express service line for that, or the employee checking customers in should be able to accept drop-offs. read more

I wish I could give Spectrum zero star. They are the worst service provider ever. I paid for the self install kit to be sent to me. When open there is a missing part. Company was contacted and I was told a technician will be there at 1:30 no one showed up. Company was contacted again only to be told technician was canceled - who cancelled the service they have no idea. Now another ticket has to be put in for the technician to be sent out again. SPECTRUM IS THE WORST and they don't even care. read more

ZERO STARS!!!! Do not waste time with spectrum. Ordered internet services but cancelled within first month - it did not work, not once not ever was the internet connected, and they sent a full bill for the month. Called customer service many times, no help. Scheduled a home tech appointment and took time off work, they did not show up at all. I then got phone calls and texts about a tech appointment two days later that I did not schedule - on the day of a family funeral of all things. They showed up at my home on a random, very inconvenient day when no appointment had been scheduled/consented to and nobody home. At this point I boxed up the equipment that never worked once and returned it immediately to their office. Also filing an FCC complaint - it's unethical to bill people for services never received. read more

Spectrum over-charged me by $50 per month for internet service ($100 monthly bill for a long time). I discontinued the service 2 days into a monthly billing cycle and they charged me another $100 for that month. Wouldn't prorate or refund. Not a good way to treat people and I wouldn't be inclined to go back to them because of it. William Lalor Durham NC read more

I came in to get a cable box and there was a long line of people. The line moved very fast and I only had to wait like 10 minutes. Kiara was the employee who assisted me and she was very nice. You can tell the employees at this location move at a constant pace and do a good job keeping a conversation while getting the job done. I'll most definitely be back to this location if I need further assistance. read more

Worst service available....and the management of the dispatch not good at all ....cant say nothing good about this business

Horrible customer service. 25 hrs without service and all they can tell me is someone is working on it with no estimated time of completion. Rude phone operators and overall bad business practices. I had to take my wife and two babies to a coffeeshop to work. Got a phone call that everything was working again so we go back home. When we get home the internet is still out and they deny the automated message ever being placed. Very frustrating and no help. Should've stuck to DSL. read more

This place has horrible reviews and I have no idea why I went into return some equipment they were super nice they take coronavirus very serious they were social distancing screens everything was quick I highly recommend this place read more

The entire team was working so hard to get all taken care of in a timely manner even though the wait was long. Every thing was clean and cozy. JOSE C took care of him and he was so awesome! Nice efficient knowledgeable and followed social distancing guidelines while still providing exceptional customer service. Keep us the awesome work Jose. read more

Worst service ever. Plz never use it in Raleigh, NC. U will get no service most of month and very rude customer service

So fed up with spectrum on demand app. Always experiencing one issue or another. Tonight I keep getting booted out of a movie saying "this video is currently unavailable". The #1 thing though that gets under my skin is they impose a short time window before going to a 'sleep screen'. Crazy suggestion....how about you just leave it uninterrupted, and assume that if I turned it on it's because I want it ON! I don't need to stop what I'm doing to find the remote & answer your stupid "are you still watching" pop up!!!!!!!!!! read more

I wouldn't waste any time with spectrum! The adds say you'll get a special deal and they promised us that we would get it. We called and asked about it and they said that they wouldn't give it to us. We saw that we were paying way more a month, so we canceled them and had no regrets. It was basically clickbait and we weren't happy. read more

We moved to N.C. 10 days ago from MA. In these 10 days I have had to call customer service 6 times over service issues, have a tech come out and a brand new box replaced. In my entire adult life, 26 years, I never had to call my previous cable company that much. As I write this, we are going into hour 3 of a cable/internet outage. Spectrum is the absolute worst! read more

This is the worst provider I have ever used. If you have a choice, choose anyone but Spectrum! The service is inconsistent and fails, multiple times a day. I am posting this review with telephone data because the internet service is out, again. read more

Typical weekend here: 12 customers waiting to turn in equipment, one person working. Miserable. Gotta love the power of near-monopolies.

HORRIBLE, but unfortunately they have the best internet in the area I am in. I would rather smash my hand in a door then call their customer service center. 5 days no internet. read more

Another SPECTRUM TV Rip-Off (Scam?) I received a letter with what seemed like a good TV offer, but: The usual bad Customer Service/Support: 1. Sales person does NOT tell you pertinent info re: new Apple TV equipment a. Must sign up with iTunes - it is a streaming service b. Equipment cannot be turned off, only goes to sleep (techs did not know this) c. Sales person just mentioned no DVR, must use On Demand d. Techs are NOT trained on this equipment - hours wasted e. Virtually no instructions with the equipment f. Apple techs can tell you how it works but don't do anything with the Spectrum portion of the installation. g. Per Spectrum techs, customers are a lot of problems regarding installation h. Spectrum had had this equipment 3 weeks and knows nothing about it The Apple TV costs $180.00, but cannot be refunded/returned if box is opened. If you are expecting a cable box, your are in trouble, once box is opened and you find out you have been scammed, too late!! Even though the box was smaller then expected, you just think technology is moving right along. So..............the usual bad experience with Spectrum, no wonder so many people are quitting them. read more

Sales department misrepresenting services- I was offered a 7 days trial for streaming tv Chanel- Upon receiving a confirmation email , I noticed they signed me for a more expressive plan- I called cancel the service- they say OK but my existing internet fees almost doubled since changes were made my pre-existing promotional plan is no longer in effect- Of course U will be changing provider- and definitely file a complain with the bureau of better busines read more

Very slow service, and the employees are no help what so ever...rude and need training. Horrible and to have the nerve to be so expensive.

So disappointed with Spectrum capabilities comparing to recently having Cox and before that having Verizon. I just moved here to Raleigh from Washington DC area and did not the option of staying with either of my past providers. I have only been using Spectrum for a month but already thinking about switching to AT&T. My issues is that their technology is large and bulky, their phone representative told me many things they can do but they do not. You can only watch recorded programs from the tv/dvr location you recorded from. Cox and Verizon you only need one dvr and you can view from any tv in house. Spectrum phone app is Terrible and very limited so if you travel and want to stay up with your recorded programs forget it, it sucks. Verizon has the best phone app. Cox has the best technology. Both Verizon and Cox have voice activated tv remotes and once you have that you feel spoiled. Spectrum is 10 years behind in capabilities. Once Virus issue has settled down I will visit the AT&T store to confirm how they do it. The only reason I did not consider AT&T is that they require a dish for TV but that does not matter anymore. read more

Very poor and unreliable service. My whole neighbourhood has to go hours without internet service with no decent response from Spectrum. It's obvious they don't care for their customers. Would not recommend. read more

Worst customer service ever. Internet down for 24 hours. Received 5 different calls saying it was up, would call support to have them admit it was down. Each time they would claim the issue was being worked, but the supervisor finally admitted since we are in a small neighborhood it wasn't important and they would get to it eventually. read more

ZERO STARS. People this company sucks!!! Have been a Time Warner Cable and Spectrum customer for 25 years. Misplaced my bill and got another bill for a double payment. I immediately put a check in the mail for $360. Ten days later, the other morning I awoke to my entire bundle of services shut down (cable TV, Internet and home phone). This was in the middle of the Corona Virus pandemic and they were cutting me off from the world. I am in a high risk group and cannot leave the house. They should have had my bill paid by then. I had to put the full amount on my credit card. Then my internet was down for another hour as I had to call customer service to have a new signal sent and had to reset my router. Just when they were on TV bragging that they were offering free internet to those who did not have it they were cutting off their 25 year customers during this crisis. Please people don't go with them choose DISHnetwork or AT&T. Anything else but this disgusting company. read more

This review pertains to experience at the Spectrum branch in Raleigh, NC, 27612 zip. Where my son lives. First , the people at the branch, not very polite or sensitive to some older people, specially males and specially the Asian guy next to ours that talked to an 80 year old African American guy rudely and like he was retarded. I would have fired that guy on the spot. I was 2nd in line so I got to meet that Black gentleman and he was very sweet and conversational. My guy was not "gentle" albeit he did his job. Didn't look happy at his job and I was his first customer. I signed up with Spectrum cause they are the exclusive supplier at my son's apartment building. They still SUCK. I had them, in San Diego, in 2015, for 6 months. Horrible internet speeds. Now we pay for 400 Mbps and feels like 10, buffering all the time, specially today. Thank god I work from my computer, trading, and I can tolerate it, NOT. They even had the balls to ask me to switch my cell service with them. Be better to not have, then, at all, save the money and aggravation. Spectrum is, in my humble opinion and experience a heap of garbage, like it's parent company, Charter. PURE GARBAGE. read more

Next month I will be switching companies. I am disgusted with spectrum. My neighborhood has had outages EVERY SINGLE DAY this week, yes, that is seven times. Not to mention the week prior there was an outage about three times that week. The last three months I, as well as my entire neighborhood and the surrounding neighborhoods (which by the way is five minutes from downtown raleigh so it's not like I'm out in the country) has had about 35-40 outages where it will be out for up to an entire day, in the last three months, maybe even more than that. After about 12 hours or so it will come back on, but the next day it will be the same thing. DO NOT GIVE THEM YOUR MONEY! YOU WILL HAVE NO WIFI AND/OR CABLE MORE THAN YOU DO HAVE IT!!!!!! I've already paid for this month so I won't be switching until next month, otherwise I would have done it immediately after the 7th outage In the week. I'm disgusted. Spectrum, get your shit together. read more