I had this local company install and setup my home security system, and they were responsive,…read moreon-time for the work, and they did a great job working with my needs and requests. Their employees are very courteous, know how to work with a variety of home security and home theater products, and their prices were competitive with everyone I had contacted.

Top Notch Customer Service!!!!…read more Andy (Lowe's Installation Team Member), Jamie (Sales Specialist), Justin (Technician) , Joe (Installer), and Taylor (Installer) of the IDEAL team provided unsurpassable customer service to my family. This team came through during an emergency and I'm so grateful for them all. Hands down I would recommend them to anyone who wants the job done right, by a team of professionals with great character and a company of sound ethics.

They were bought out by NearU in 2022 and are now private equity owned high price poor service…read morecompany. Full review... I would not recommend Ideal, and I will never use them again. Based on my experience, their pricing is excessive, their explanations were not credible, and they did not stand behind their installation. In November 2024, Ideal installed a Trane XR14 for about $5,500. It did not make it through more than one cooling season before developing a significant coil leak requiring replacement a few months out of Ideal's labor warranty. There were red flags early. Within 72 hours, they had to come back multiple times. Ideal tied the new AC coil drain into the existing furnace drain line. After that, the original furnace drain trap connection leaked (photo). I told them I believed the old glued joint was disturbed during install as they moved it to tee in the new line. Since the joint was old, I offered to split the repair cost, even though the problem appeared immediately after their work. Despite photos, Ideal required $150 to send a tech to diagnose and quote repair. They quoted about $750 to replace the drain trap, P-trap, and tee. Their own technician said parts were under $75. I looked up the parts: part 20171701 was about $16.72, and 3/4-inch pipe, P-trap, plus tee is under $20. That quote appeared to be hundreds in labor for a small PVC repair. A licensed plumber fixed it for $100 in under 30 minutes, including a new OEM drain trap. To me, that is not standing behind your work. That is charging a lot for something that appeared to result from the installation. The unit was serviced by Ideal in August 2025 before it went out of warranty and was seemingly fine. On May 3, 2026, when I turned the AC on, it was short cycling. Ideal found a "significant" coil leak. The Trane part was covered under warranty, but Ideal wanted about $3,200 in labor to replace the coil (photo). They claimed it would take two people a full day. For comparison, I received competing quotes for the same work -- drain, swap coil, replace dryer, nitrogen test, vacuum, and recharge -- for $1,200 and $1,500. After I pushed back to service manager Mark, he reduced the quote to about $2,000. Ultimately, another licensed HVAC technician replaced the same warranted Trane coil, IN ADDITION TO my blower motor, for $1,200 total in 3 hours by himself. There are still good companies who charge by the hour vs inflated flat-rate prices. During my call with Ideal, I also discussed my blower motor. Ideal previously said it had shaft play. When I said my regular HVAC technician could replace it for $429 including the part, Mark chuckled and called him a "hack." He said the motor alone was close to $1,000 and suggested I would get a non-OEM cheap Chinese motor with the wrong speed that would not work. That did not hold up. The OEM Goodman motor part number is 0131F00041S. It is nowhere near $1,000. Ferguson HVAC Supply quoted me $88.97 for the OEM Goodman motor. The OEM motor pulled from the unit is made by Zhongshan Broad-Ocean Motor Co, in China. The motor Ideal claimed would be a cheap Chinese knockoff was replaced with a verified OEM Goodman motor, also made in China. When my technician removed the old motor, he found zero shaft play. I still have the motor and a video. Based on all this, Ideal's pricing and recommendations should be questioned carefully. In my opinion, their quotes were inflated compared with actual parts costs and other HVAC labor quotes. Customers should verify any major repair recommendation or part-price claim before agreeing to pay Ideal. Lastly, the timing left me with serious questions. Ideal serviced the unit in August 2025, before the labor warranty expired. When I turned it back on May 3, 2026, it short cycled and Ideal diagnosed a significant coil leak. I cannot prove what Ideal knew in August, but if the leak was present or developing then, waiting until after the labor warranty expired would obviously benefit Ideal financially. That timing and everything above destroyed my trust in this company.

Fixed my problem in a timely manner. Will definitely use them again and would highly recommend them…read moreto anyone.

As promised, I'm here to update my review!…read more If I were able to rate this company 25 Stars, I would! Mr. Ben called me personally to make sure that he could do everything possible to fix my issue and they did with some bonuses included! I will most definitely recommend anyone that has issues with with their electronics to use this company! As I stated in my previous review, I had no issues with their professionalism nor customer service. The gentleman that work here were fantastic! And special shout out to Mr. Ben, the owner! Blessings to you! I'm going to leave my previous review below For context --------------- I'm only giving 3 stars because I am a Mac User. My general experience was good with this company... it's just that I found out after paying and bringing my new drive home (but not being able to seamlessly access my data), tthat they don't have a mac in office. My new drive was formatted to Windows (although I'd already formatted it for compatibility with my macbook). While i can read the data, I can not actually open my Adobe libraries or programs, nor can i partition the drive because of the way it was set up. I will update my review upon final resolution.

Buyer beware - OHDC of Raleigh willingly sends defective parts, and the home owner has to catch the…read morequality issues. We built in Wexford Reserve. We had several significant quality challenges with OHDC of Raleigh: 1. Wrong garage door ordered, and installed anyway - despite writing exactly what we wanted and included a pic in email.  2.  Defective doors: Both doors had multiple concave areas. We were told by OHDC it was a manufacturer issue and a lot of customers "don't mind it". We're including pictures because it wasn't just one panel. We are at a loss to know how a professional installer can look at those garage doors and think they were acceptable. Additionally, these defective panels were a different color on the interior garage side.  When we asked why they were a different color - response was - "oh that's just dirt, they were probably sitting in the warehouse for a while". 3. Glass: Some of the glass was installed backwards, so the tinting was different. Again, not identified on installation or on later visits. We had to point it out. 4.  Seal: A broken seal, or some type of oil (what we were told) - could be seen between several panes of glass.  Again, it was explained to be a manufacture defect, but they were installed anyway. Again, no one checking for quality issues. 5. Door frame: The garage door opening was built too large, and installers had to use four seal trim pieces on one side, and two on the other side of both doors. However when these four pieces were cut, every single one of them was a different length, and none of them sealed with the concrete. One seal was more than an inch high off the concrete. As a result, large amounts of water flowed into our garage causing staining of the baseboard and sheet rock, damp odor, and possibly mold exposure within the wall. We have a video of water flowing into the garage. They never told us the initial deployment was a temporary fix that was supposed to be corrected later. This was never done until we caught it after heavy rains. Conclusion: We are extremely disappointed none of these problems were identified at time of installation. We had to find the problems, which meant multiple trips to our property to coordinate, as well as potential for damage long term. OHDC has employees that are incompetent, don't care, and think customers are too stupid to catch defects. Pictures we've included tell the nightmare story. Buyer beware.

Yesterday I had two springs replaced on my 18 ft door after one was broken the day. The technician…read morewas capable and professional but the charges was insanely high, $729 for two springs, a few rollers, and 90min of labor. Insanely expensive as compared to prices paid ($200-$300) by colleagues of mine who had similar repairs in the Raleigh area. My advice is to consider alternatives to this company or negotiate better prices. I regret not having done so.

Very reliable company. They have serviced our HVAC system. They arrive on time and do a great job…read more Also we had a water line leak in the yard due to tree roots. They came and rerouted the water to a better area. I give them five stars.

Middle of Summer...Unit was out...They brought a temporary unit to cool the house while the new…read moreunit was being installed. Nice young men......I have a new unit, my renters are happy that the electric bill has decreased with the New unit...It was a win win....If we knew the electric bill would go down by $25-$40 each month..we would have done this sooner....Great guys...hard workers...Oh..and I left a message with Julie and she got right with us...told us they were super busy at this time, but she got back to us ...I was not left on hold and never called back and promised a time window that didn't happen. I think they get the CUSTOMER and value our time too....I will use them again for sure....

I needed all new everything and Phil did an amazing job putting in new ductwork. I love my new…read moreheating & air conditioning system! It is very efficient! Thanks guys!!!!

Keep moving my appointment. He was suppose to call this am to confirm for tomorrow, when he never…read moredid. I reached out, as he texted me saying he MIGHT come on a different day. When I stated, I was disappointed, he stated yelling and hung up. Extremely unprofessional. If you actually want timely service - don't call PHIL.

Dan arrived ~ 30 minutes after the ETA. He apologized for the delay and immediately began…read moreattempting to pick the lock. The task proved to be tricky, and Dan employed all the tools in his kit. He persisted, though, and picked the lock successfully without causing damage to the door or lock. The effort required about thirty minutes. I would hire this provider again in the event of another lockout in the future.

I was thoroughly impressed by the top-notch customer service provided by KeyLogic Locksmith based…read morein Raliegh, NC! Called KeyLogic from my daughter's home in nearby Cary for help with an inoperable sliding door and Dan, the owner, was professional & courteous...he even walked me through some potential repair methods over the phone with consummate patience for my amateur skills! I was stymied, but Dan quickly dispatched a technician to attend to my lock issue. Netta, the tech, arrived promptly and set about repairing my previously inoperable slider. She was also very professional and solicitous in explaining and fixing the problem in under a half hour! The price was more than fair and Netta left the worksite spotless. Netta was also kind and attentive with my nervous French bulldog, Jax, who was happy that his favorite door to the yard was working again! To sum it up, the folks & service at KeyLogic Locksmith are awesome!

Very professional, knowledgeable, and great customer service. Most AHS vendors be so late. He was…read moreso early and I loved that! Came in and did the job and was finished in no time. I would highly recommend them. Thanks, American Home Shield for sending them our way!!!! 5 stars!

Just had 3 electric issues taken care of by Joseph. He communicated well, was efficient, and…read morepolite. I highly recommend. Martha, Farmgate area.