I don't like Time Warner Cable. As a company, I think their customer service is complicated, confusing and not to mention FRUSTRATING. But the West LA store deserves some major props. I came right around the time they opened (8:40 on a Monday) and already there was a small line of about 10-15 people. They answered each question/concern as efficiently and professionally as they possibly could to try and keep the line moving. Within 20 minutes, I returned my modem, paid my last Internet bill and walked out of the store a happy customer. It's a known fact that Time Warner Cable has some major issues with communication, telephone customer service and their basic TV/Internet plans. But from my experience, their West LA employees KNOW these pains and empathize with every customer; and they are prepared for the mob of unhappy patrons standing in line. Long story short: 1. Expect a line. 2. Come prepared (bring everything with you). Also, there is plenty of street parking and even a lot across the street. read more

There is no worse company in the world than Time Warner. Nothing working for three days. Had an appointment today between two and three and nobody showed up. At 3 o'clock they told me 20 minutes and at 4 o'clock they told me 20 minutes and at 5 o'clock they told me 20 minutes and now I get a recording saying someone's coming tomorrow. Awful company!!!! Time to change! read more

I won't go into my horror story because it doesn't matter...what DOES matter: I called Corporate Office in NY (212-484-8198) and spoke with someone named 'Greg'. I told him my story and he gasped. He said their policy was to please and agreed that something had to be done. He immediately gave me this number to call: 203-328-0600. and said: "Don't pay any attention to the directions...just press #2." I spoke with a Vonda Rutherford. Synopsis... She was not aware...would be handled immediately...would be receiving a call no later than tomorrow as she had a few calls to make in my behalf. Agreed they need to have a local, reachable phone number, etc. Good luck folks. Maybe we'll get something accomplished here yet!?!?!? read more

HAAAAAAAAAAAAAAAAAAAAAAAAAAAATE this company. I've never been JERKED around by a company SOOO BADLY like I have with this company. I ABSOLUTELY HATE THIS COMPANY SO MUCH. --------------I will NEVER EVER MAKE this company my first choice. ------------------- Not only did THEY install my cable and internet IMPROPERLY and ILLEGALLY, they aren't even going to REIMBURSE OR CREDIT IT ME! THIS IS SUCH AN UNFORTUNATE SITUATION - When the first guy came to install it, he said to call "this number" if I have any problems. So I called and called because I DID in fact have problems! But the number I was given, wasn't doing me any good! I was persistent and made several appointments, but nothing - SO, I decided to call the MAIN Time Warner number because I wasn't getting though the number THEIR CONTRACTOR SERVICE GUY SUGGEST I CALL! So, after scheduling even MORE appointments, about 4 in the last week - STILL NOTHING. They keep coming out and NOT FIXING THE PROBLEMS! ITS SO MESSED UP, and I'm paying FULL MONTHS SERVICE FOR NOT EVEN HALF THE SERVICE. THEY'VE NOT BEEN HELPFUL AND COMPLETELY RUDE. I've been on hold a countless number of times and been jerked around by supervisors. Its so illegal, that the NEIGHBORS were asking why my cables were connected to theres!!! Its SOOO ILLEGAL that the service guys come and laugh at the job, and STILL won't do anything. I hate this so much. UNFAIR AND DISGUSTING. Such a terrible company. ------------------ You know what, even if I never noticed the TERRIBLE ALWAYS DROPPING INTERNET, and SCRAMBLED CABLE, even if I hadn't noticed until a year later - they SHOULD STILL REIMBURSE ME BECAUSE IT WAS INSTALLED IMPROPERLY FROM THE BEGINNING. SO OBVIOUSLY I'm NOT LYING ABOUT THE TERRIBLE SERVICE!!! FOR CRYING OUT LOUD!!! read more

If you want to save a lot of money using TWC internet, buy yourself a modem (Motorola 3.0 cable, Model #SB6141) from Costco for $75. They lease you a modem for $5.99 each month!!!!! I started with TWC almost 7 years ago and I would have saved $500 over that time period. Just make sure you call TWC and provide them with the MAC ID which can be found on the box and the Model # of the modem (if you're not tech savvy). Plug it in, cable first, then power, and you've just saved yourself a bunch of money!!!!! Makes me sick to my stomach knowing I paid these bunch of a**holes so much money because i was ignorant about a simple fix. read more

In Santa Monica, your options are Time Warner Cable or Verizon FiOS. Not only is Verizon a more professional company with better customer service and nicer hardware for TV/Internet/Phone, but the services themselves are far superior as well. Time Warner has a customer service line that is impossible to navigate. To be fair, I have been getting more adept at using it, but accomplishing anything still requires multiple transfers (e.g. the rep in the "add new service" line, which is easiest to get to, cannot tell you what your phone number is if you have phone service). The RoadRunner Internet is painfully slow in SaMo and runs off of a Netgear wireless device (if you have the wireless option). This cuts in and out at least 20 times a day, so it's like trying to do business in the Amazon jungle with a satellite phone. Even typing this review took multiple iterations. How to improve? Axe the Netgear wireless modem for an in-house device, maybe Motorola or something more robust. Have a customer service line that responds with an agent when you call - none of these complex options that never allow a "0" bypass. To make matters worse, I received a call on my Time Warner home phone (no one knows this number yet, it's new) FROM Time Warner, asking me to sign up for their services! Way to coordinate TW. read more

F spectrum there thief's . They will apply stuff to your account without you even knowing . That's how they stay in business. Don't bother calling the customer service line then don't give a crap what you have to say they just want you to pay whatever's due rather you knew they applied shit you didn't even know about . I don't recommend spectrum to anyone . read more

My Time-Warner Internet service has been intermittent (out all night through this morning entirely) for 14 days. I was told it's because they stuck too many customers on a "node" and that HUNDREDS of people in my neighborhood are in the same position. Indignities recently suffered include 20 minute hold time to speak to people who can barely speak English, being lied to, not being given answers as to whether they got out to fix the node or not -- leaving me to stay home for no reason waiting for service -- until I finally pulled journalist rank and called their media person in New York. He told me that nobody would be coming - the problem was at the node and it wouldn't be fixed. After I'd waited home for six hours. I have no other choice for Internet service in my neighborhood. If you do, I suggest anything else. Slower DSL is better than no cable Internet. PS Delgadillo (the city attorney) is bringing suit against Time Warner for their crappy service. E-mail your stories to Steven.Gold@lacity.org, their attorney on the case. read more

Marco, Doing an amazing job on the east coast. First-rate customer service. Lilly read more

This is an update to my previous review where I was complaining that my internet only plan is $70/month. They just raised my bill AGAIN And it's now at $89 a month. YOU READ THAT RIGHT. Nearly $90 a month for internet. RIDICULOUSSSSSSSS!!!!!!!! It's not my problem they are hurting (haha yea right?) since everyone dumped their over priced cable plans for hulu and netflix. I hate these people and cannot wait for GOOGLE FIBER as I will be dumping Time Warner IN A HEART BEAT! read more

I haven't had cable in many years due to crappy service. I decided to give it a try and boy does it seem like a mistake. My service was installed about a month ago and I'm still not getting ABC or CW. Then there's my internet which drops out constantly and is brutally slow (8kbps). Then there's the endless wait times on hold to attempt to resolve the problem. Bad news. Here's the full story... I ordered new cable service from TWC. I haven't had cable in many years due to poor service in the past. I'm sorry to say that I am now regretting giving them another chance. My service was installed on 1/8/07. Almost immediately I noticed several problems including very slow, intermittent internet service and bad/no reception on many of the basic and standard cable stations I should be receiving. I called to complain and a technician came to diagnose my issues on 1/12/06 (Tech #1). Tech #1 discovered that I had a 'high signal to noise ratio' which he suspected was the source of all my problems. He planned to turn in the paperwork to the local dispatcher and my problem would be sorted out shortly. Ten days later on 1/22/07, after MANY calls and long hours on hold with TWC customer service another technician (Tech #2) came to my apartment to diagnose the problem again. He said the problems I was encountering were due to the 'high signal to noise ratio' he was measuring on the line. He planned to turn in his paperwork and assured me that a supervisor would be on the case to sort out the problems. Nine days later on 1/31/07, after MANY more calls and complaints another Technician (Tech #3) came to my house to get to the bottom of the issue. He replaced my HD DVR which, while appreciated, did not solve my television reception problem. Then he put an amplifier on my line and exchanged some cable from the original installation. To make a long story short, he was unable to resolve the issues but promised that he would diligently turn in his paperwork and his supervisor would most certainly be in touch to bring the problem to a close. Now, my internet has not worked all day so I spent two and a half hours on the phone with a tier three customer service operator this evening. He noted a 'high signal to noise ratio' on my line and scheduled another technician to come out on Saturday to diagnose the problem again. I've lost complete confidence in Time Warner Cable. It seems I will now will have to disconnect my service and try and get a refund check for the bill I already paid in good faith. What I've learned the hard way is that Time Warner Cable is significantly under-resourced in the areas of quality control, customer service, and technical support. They have severely over-extended themselves with recent acquisitions and cannot provide the service they promise. I will advise anyone who will listen to AVOID TIME WARNER CABLE at all costs. UPDATE: OK, I gotta add this update to a story that's already too long. Just when I thought I was out...they pull me back in! Yeah, so...it's like this. I got a call from Debi, the LA division president of Time Warner Cable, last night at about 8pm. It seems her boss, Glenn Britt, the President and CEO of Time Warner Cable asked her to help me fix my cable problem. I demurred, informing Debi that I had already returned my equipment and cancelled my service, thanked her for her call, etc. Then I get a call this morning from more Time Warner folks and they insisted that they could get this handled - today. I was skeptical, but since my TV wasn't working so I wasn't going to be watching the Superbowl anyway, I decided to play along. Sure enough, three cable trucks show up right on time. An army of guys to fix whatever was broken. And they weren't kidding around. The reinstalled my entire cable installation from scratch - better, faster, etc. Oh, and they discovered telltale squirrel bites on the main line. Clearly, this was not helping the situation. So, go figure, I'm up and running. Faster than it's ever been, too. The internet is clocking in at almost 6mb/sec (which is damn fast). They say it should be even faster once the main line is replaced. I gotta give Time Warner props for doing the right thing and sticking with it, even after I gave up. Somehow, they pulled this one out. :) read more

I check online to see if FiOS or U-Verse is available in our area monthly! Time Warner cable is horrendous for so many reasons: 1) The picture quality sucks. Sometimes the picture shakes and you have to reboot the set-top box in hopes that fixes the problem. 2) Rebooting the set-top box takes 6 minutes. I have actually timed it. 3) The VOD menu is crap. The menu option to contact "TW Cable" doesn't even have the phone number. 4) You'll need to reboot the modem and wifi access point about once a day since the internet shuts off. read more

Getting ready for a move, I decided to use TWC's moving service and follow the instructions listed on their website. I was just going to follow the protocol and the service should be transferred right? Never. After a few days of taking off work and a few days of having multiple people install lines, move lines etc I finally had internet service back. For a week. After a week, Time Warner accidentally cancelled my service on both my new address and my old address. After calling numerous people and receiving the worst runaround I have ever dealt with as far as a simple utility goes: * I am now receiving a self-installation kit I never asked for and don't need * Yet another tech visit so they can complete my installation and attempt to install their spyware most likely * Phantom appointments in their online account I never scheduled. * Promises of credits or make-goods that "Aren't in the notes" When I call back. The moment FIOS or any other alternative comes along I would jump ship.as fast as you can. I even think subscribing to an unlimited 4G plan would be better. Hell at this point a can and two strings would give me more of a connection then I have now. Looks like I will have to go dig out my AOL 3 cd, thanks for nothing TWC. Really though, you are the worst. read more

They have the worst service all around in LA.... take that back.... everywhere. I had them here in LA and also back living in NY. They know they are the only provider in some areas so they won't be competitive with pricing and they have the worst customer service. I paid my bill on time and I would get reminder calls all the time saying it was due and when I would call it they would tell me it is automated just ignore it.... Was so glad to move recently and I could switch to U-Verse. Best decision I could ever make and no regrets. read more

It's 9:01 AM and I'm already out of the store after dropping off my equipment (it opened at 9). Here's the trick: get there 15 min before the open and you'll be one of the first 3 in line. Then, watch the line build behind you. You'll be in and out in no time. The people at this store were efficient and super friendly. Minus one star because TWC the corporation is one of the most abysmal, embarrassing, frustrating things about this country. read more

this is a review for the entire service, which was ordered online. total and utter "monkeys fucking a football" experience. you would think ordering something online would be brainless. i type in my order, click on the options i want, and some monkey on the other end reads it and all the rest of the shit is done. no...time warner found a way to fuck that up. it started off well. i got a confirmation email, and the email gave an appointment time. great. then i decide to add a phone line. so i call up the customer service person and ask what it costs to get that. they say, "$20," so i say, "great, add it." seems simple, right? flick another switch, and now you get another $20/month from me. no...when you add or change service, it fucks up your installation date. which the monkey on the other end didn't tell me. so while i am expecting a saturday installation and the guy doesn't show up, when i call, the automated line asks if i am asking about the appointment that was supposed to happen. yes, that's why i'm calling. but when i talk with the moron on the other end, they say they see a monday installation (you know, when i'm at work). i finally find out that the previous rep SHOULD HAVE told me that the appointment for installation will change if i add phone service, in which case i woulda said, "pass." or i woulda added it another time. then after the shit is installed, i find out that there is no showtime. WTF? i must have forgotten, i'm guessing. never mind the confirmation email they sent never broke down my services. ok, so maybe i fucked it up. i go online, and add services. it shows that i already have showtime. really... so i call the monkeys again, and i'm told i don't have showtime. so i tell them to add it. they assure it will be done. i go home, no showtime. call back, and go through this shit again. they have no clue what their website says, and of course it's the whole "well, that's not our department, sir" BS. and then i finally go through this shit again, but finally they add it. just fucking shoot me. read more

Came into the store to start my service because I couldn't do so online. Parking was easy, plenty of space on the streets. Arrived at 11:30AM, beat the lunch hour rush, and was able to talk to a service rep within two minutes. Line started building up behind me around 11:45 but there were four workers behind the computers so the wait wasn't too bad. The guy working with me was extremely nice! He resolved my service issue and set my internet up in less than 20 minutes. Didn't know I was supposed to bring my modem in and he told me that if I brought it back to the store, he would just let me cut the line and activate it for me. Whaaaaat? He even threw in free cable jumpers for me because I wasn't sure if my apartment had any! Bless you, TWC guy. What started out as a bad day became a GREAT day. I honestly think if you came in with a nice attitude to the service reps, they'll accommodate you the best they can. read more

The actual working abilities of my services are fantastic 5 stars. Customer service is crap. I spoke to service agent on how to reduce the cost of my monthly bill as my bf is now unemployed and my bill keeps going up in cost. I cannot afford my services anymore, her recommendation; cancel your digital tv service. LOL.Just got off the phone with Verizon and there's no FiOS in my area. Below are the details of my bill showing the horrifying monthly total I'm currently paying. TV Digital Cable HD Box ($63.98 by itself) Internet Road Runner® Broadband Turbo (up to 15 Mbps) with PowerBoost® ($60.99/month by itself) Total Monthly Charges** Bundle $107.98 after hardware fee, taxes, etc. Full Total $121.29 Verizon (FiOS not yet available) high speed dsl max dl 7mb upload 768 kb ANY RECOMMENDATIONS FROM FELLOW NEIGHBORHOOD YELPERS ARE APPRECIATED. read more

The ONLY reason why I'm giving two stars is because the people who work there are actually pleasant (all five times I've been there) and I feel sorry for them because it's Time Warner that short staffs the location so only two poor people have to service what seems like all of West LA. I stood in line for over an hour feeling awfully sorry for the pregnant woman in front of me to return a modem. Why this simple task can't be accomplished through them sending me a prepaid box and then me dropping it off at a post office, I don't know. Or I can pay to mail it in. I just want to mail it in!! We then got a new modem and they sent us on our way within 5 minutes. When we got home and opened the instructions, they were to set up a telephone line instead of internet. So now we're on hold with them on the phone trying to set it up...SIGH. read more

Time warner has horrible habit of charging for extras without notifying. recently internet bill went from 29 dollars to 37. and then they had the nerve to charge me for the cisco modem 2100 after 2 years of service. And i had already bought my own router modem. i finally had enough and switched to earthlink in santa monica, and clear is better also, or even verizon. these guys are crooks..... avoid them like the plague. we need more regulation to protect consumers since they have corner on the market..and ATT has great deal for internet at 19 per month.. but they are not allowed to come into santa monica :( maybe they need extra 3.95 for the modem converter box to pay for the CEOs high salary. boycott this company !! read more

These guys are the worst. I am trapped and forced to use them. If you have a choice avoid them. Seriously I think nobody else will be worse read more

Y all are haters I tell ya! The people that work here are cool and nice. Nice I tell ya! And my wait time was acceptable. At least there's free WiFi and a comfortable chairs. So that's 5 stars. Marjie takes off stars for the company. Too expensive. And since we only stay in Los Angeles not live there, it was a waste. Marjie not happy wasting dollas. Here's a tidbit. Most neighborhoods on the westside have upgraded fiber optic cables so even with a lesser speed you're still going to get fast WiFi. Woooot. read more

I had to quit Spectrum, the TV shows would constantly breal onto pixels and halting sound at random, making the viewing experience wholly unacceptable. I gave them every opportunity to fix the problem, including tech visit, and box replacement, but the problem did not go away. On top of all that, they refused to offer a reduction in the billing for the reduction in the service, so I am moving on. read more

I don't even want to give TW 1 star argh. I pretty much pay for shotty Internet and way less than satisfactory customer service. Speaking of having to pay, they hiked up the bill without prior notice or warning...and there's nothing I can do about it because my apartment only takes Time Warner. My parents recently moved and were so afraid that they'd have to start dealing with Time Warner because their apartment only takes this terrible company as well. Sure enough, the technician was late to put in their cable and internet the day they spent 10 hours moving. On top of that, the next morning, NOTHING was working so my dad spent his entire Sunday morning on the phone being transferred around while pulling this cord and that cord in and out, trying to fix the problem that TW. What sucks even more is that they never had a problem like this in the decade and a half they were with COX Communications San Diego. UGH UGH UGH! Oh and by the way, for the past two days, the Internet at our apartment can't seem to keep it together and of course, Time Warner doesn't know what to do. Unsatisfied beyond belief! read more

This is a review for the company as a whole -not this office. TWC SUCKS! At best their best = the service works We've has TWC for years over three different locations throughout Hollywood/East LA. Their picture quality is frequently interrupted and the noise cuts out often too. Over the years we've had to get many DVR boxes replaced, that causes us to have reset all of recordings all over again. Just a month ago, we received an offer in the mail to upgrade from our Gratis account to adding phone and movie channels -and we'd get a free laptop. Price difference was $50 from what we were paying. We spent an hour on the phone verifying we qualified for the offer since we were a special gratis account. Eventually they chose to call us back after verifying so that we could take the next step and set up the install appt. We were called back, promised everything had been checked and rechecked, and we set up the appt. Install for the upgrade -the tech never told us where our new phone outlet would be located! So we still haven't set this up. We upgraded from regular DVR to wholehouse -we hadn't been told we'd lose the ability to record, pause, FF, and rewind on our other TVs... Billing -the monthly came out surprisingly accurate... however they forgot to mention they now charge $39.99 for trip fees, and would charge another fee for DVR set up (even though it was an upgrade not a new service) So the bill was $90 over the expected $220. Promotion -we were supposed to receive a code to redeem for the laptop. First we were told we'd get it from the install tech, when that didn't happen, I was told it'd be mailed two weeks later. That never happened. It's been a month now and no code. I called yesterday and found out we may not qualify after all! An investigation will take place and we'll find out by end of week. If we don't qualify we'll have to reapply to the gratis account we had in the first place and hope we get some sort of refunds for this incredibly waste of time! They just want your money at all costs. I just got a letter in the mail notifying people who own their own equipment that they will be encrypting their services so now everyone has to rent theirs -it doesn't affect me. But it's still baffling how much they nickle and dime their customers for a service that barely works and is absurdly overpriced. A few years back I made a mistake on my card number when I made an online pmt, for several months afterwards -they said my account was cash only. Even though I took care of the payment immediately. Cash only means going in in person to handle pmt, no more easy access. read more

Words cannot express how much I loathe Time Warner. I've already reviewed their overall quality of service on the TWC-Hollywood page so this is strictly about the TIME WARNER STORE on Nebraska Ave. in Santa Monica. It is run down, hard to find, and honestly looks a little sketchy from the street. The employees are not exactly warm and fuzzy. The woman who served me ignored questions and muttered under her breath as she looked at my account screen. Nice. Having said that, I was the only person there, I was able to dump my equipment quickly and get the hell out, and that was what mattered. I have a feeling this place could be horrible when it's crowded, but at 5:15 pm on a Wednesday it was fine. read more

I've now managed to have 4 employees on the phone hang up on me. 3 installation appointments disappear as though they never existed. The guy on the phone sent me to their office which I drove to on a Monday and was miraculously closed. Worst. Company. Ever. I literally just want to give them money for internet. read more

TWC is, hands-down, no contest, the absolute worst cable/Internet service provider I've ever used. They have been substandard since day one: their equipment is junk; it doesn't ever function the way it should (the remote controls alone provide fodder for a comedy skit...lousy, non-working units replaced with worse, less functional units, repeatedly), their customer service is absolutely terrible, and the final straw is this nonsense that's going on with the CBS blackout. Dear TWC: sack up, pay CBS and take it out of your CEO's pocket instead of lying to your customers about how you have "no choice" but to raise OUR rates . And hurry up about it, before regular NFL season starts. On second thought, never mind. I'm just gonna get a dish. Anything is better than TWC! Dang, and I thought AT&T U-verse was awful! I'm only giving TWC a "star" in this review because I have to. Ugh. read more

I wish I could give TWC a NO star review! If you have any alternative at all for your TV or internet I recommend that you stay away from TWC. The inconsistent and spotty service at my house is unbearable. And the customer service department is horrible, and that's assuming you can even get through to them. read more

I wish I could give them zero stars. I was constantly surprised by how bad my experience was with Time Warner Cable. Ordered cable and the installer came out and let me know that it couldn't be done. He said he there might be a way and would check with his supervisor, and call me back in 20 minutes. I never heard from him. I called Time Warner later that day to cancel the service. I then phoned a few weeks later just to make sure the cancellation had gone through. I was assured that it was. The following month I received a charge on my ViSA. I phoned to find out why I had been billed. They told me my refund was coming by check and would not be sent out for a few months. It was only when I got a supervisor on the phone that I was able to get them to reverse the charge on my credit card. Of course I now have to pay this month's credit card bill. read more

Watching this company work is like watching the sarcastic "How NOT to treat your customers" section of a staff training video. Seriously, go watch a few episodes of Archer and a few of Better off Ted if you want a preview of how this company operates. I won't go into boring details of my personal experiences as they mirror what you can read below me fifty times over. They will steal every dime they can from you and then act like you did something wrong for calling them out on it. The Santa Monica location is tiny and has barely any parking. The line is often out the door, there are only a couple of lethargic, slow workers who's service is only comparable to that of the DMV. They will give you attitude and say anything to cover their own butt and get you out the door. If you look at any of their 10+ locations, they are all rated on Yelp at 2 stars or lower. It makes you wonder, how can a company be the biggest player in town and yet be so universally hated? Can you say illegal monopoly? read more

i absolutely hate this cable company. no internet for a week. TV was out for 2 weeks. phone goes out 2-3 times a week. appointments are not hononed and changed at will. super unreliable, phone agents are no help....I do not care to talk to MANILA and hear useless apologies. Crap company...not worth it. read more

They often hang up on me after I have been sitting on hold for 30 minutes. TIME WARNER I HATE YOU AND AS SOON AS MY VERIZON FIOS IS UP YOU ARE OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Time Warner. No thanks. It infuriates me that I give them money ($150!!) every month. I have both cable tv (HD, DVR, HBO, etc etc) and internet with them. The prices are awful. I don't mind paying for quality, but TV picture quality is sub par, HD channel options are slim. DVR box itself is ancient technology. I tried to get them to upgrade it, but its still the current model? THEN - they just raised rates for 2010. They claim "service upgrades" ... when and where? They are charging an extra ~$2/month EXTRA for cable box rental. Let me ask this: how is the rental price of something going up that is already in my house? I called to inquire about "buying" the cable box (so at lease i'm not paying monthly for it), and the woman in the call center laughed and said it was not possible. My On Demand has never worked in the past 3 years of service. They have tried to fix it several times, swapped out boxes, updated wiring, etc. Finally I gave up. I don't have the time to wait for a service contractor to arrive at their leisure. Internet: no real complaints I guess. Stay away from Time Warner. Get Fios, U-Verse or Direct TV if possible. My complex will not allow sat dishes, and no Fios yet. I'm stuck. read more

Just to return equipment I've been waiting a half hour. Literally all i have to do is drop off equipment because it turns out Spectrum can't install cable in my apt building and I've been waiting thirty minutes. There's a reason this store has the lowest Yelp rating I've ever seen. read more

My biggest concern is that the TWC center at 2939 Nebraska Ave Santa Monica, CA 90404 does not exist on their website. I have searched several times and also through google search and I keep getting some wrong listing that doesn't exist down on Lincoln Blvd. The only link I could find information on this place like hours, etc is https://plus.google.com/114664721248830130114/about?gl=us&hl=en My experience: Had technician install cable and interent yesterday. Received HD box when I have an SD tv. Technician didn't catch this. Went back today to switch out HD box for SD box and they didn't even give me a power cord for the thing. Got it all hooked up with representative on the phone and now cable doesn't work at all. Forced to wait until Monday for 2nd technician to fix since the center is now closed for today and is completely closed tomorrow. At least they prorated my account 10 bucks to cover the days I have no service which more than covers the tv portion since my internet is still working. No matter where I live, it always takes TWC, or Comcast or whoever 3-4 days to hook me up properly. Ugh! read more

It's like the DMV in here! I hate Time Warner and their customer service with all the power of the sun. Just a disgusting company. The only people that are cool are the technicians that help set you up at home. If you want to cancel service, good luck and wait in line. Don't bother trying to go after work, they conveniently close the second you leave work. No mercy from them. read more

Well, maybe I'm living on another planet here, but my TWC cable service rocks. It always works, they let me pay my bill late every month and I can pay online. I only have internet service, but it's fast and reliable. I know going into the actual location can be time consuming because the line can be long. But the customer service has always been friendly and even gave my dad a free phone when he set up service. I just had to give some kudos because I was surprised to see all the bad reviews. read more

When I had no Time Warner in my life, I had too much Time Warner in my life. I never had a problem with Comcast but from the MOMENT Time Warner came into the scene I have been stressed beyond belief. I started to write a list of grievances but once I realized just how long it was going to be, I decided to spare you all. Just know that they suck, terribly, in all aspects. FOR THE LOVE OF GOD, if you can help it, find another provider! read more

The only way to win out over TimeWarner is to switch to satellite. Service outages and inability to contact a customer service rep by phone was bad, but the straw that broke the cable's back was Brad Pomerance. Time Warner is so arrogant they feel they are justified in cutting into our tv shows to air horrible little interviews led by Brad Pomerance and others. Not only are the interviews unwelcome, but they are unbarable to watch. I'm paying for a service, not to be programmed with some company's political agenda - against my will. I had DirecTV installed on Friday. It took less than 40 minutes. They come do everything! I thought it would be a hassle b/c I live in a multi-floor apartment building. Nope! I was shocked when the installer started packing up to leave. The picture and sound quality is good. And the customer service is outstanding. When you call, you are directed to a live person who is empowered to do whatever ti takes to make you happy. For example, I called to complain about the rescheduling of my installation appointment. They explained that there was a shortage of equipment and expressed their apologies and then gave me a $100 credit - more than my first month's bill. I've never been happier with my tv service. read more