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    Apple Third Street Promenade

    2.6 (871 reviews)
    Closed 10:00 am - 8:00 pm

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    6 months ago

    There is never a positive surprise at the store after the sale. There is literally no service. Good luck to you. That's the attitude.

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    Emma is a technician there and she is truly amazing and knowledgeable. Problems fixed with an IPhone 6. And on my way!

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    Page 1 of 22

    Apple Third Street Promenade Reviews in Other Languages

    Ask the Community - Apple Third Street Promenade

    My Apple cell phone is not working, it is dead! Can I come in to the Apple Store in Santa monica to have it fixed please?

    You may go online to schedule an appointment with any apple store near you..

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    Review Highlights - Apple Third Street Promenade

    I work close by so I drop in for help with my iPhone all the time and they are always beyond helpful.

    Mentioned in 16 reviews

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    Verizon

    Verizon

    4.4
    (193 reviews)
    1.3 mi

    I think this dude Ash who works there sees a different plane in the universe around us. Just bought…read morean iPhone 2 months previous and I was walking in with a broken camera and screen; Apple wouldn't fix it cause it had water damage. I walked into this store expecting nothing, really I was stretching for a limb to the universe to inevitably take it hard and store my karma for a solid later on in life. When I walked in, I saw this guy Ash just tapping his iPad like a cyborg from the future. Compulsive, in tune, and filled with the hyper-focus for a surgeon's stich. I knew right away he was as crazy as I was in the best way ever. I legit stopped caring about my phone, just so interested in how he was about to approach my situation. He kept telling me, "I'll be with you in a second buddy" as he saved this father and daughter a TON OF MONEY on their bill. Finally I was up. I told him my situation and honestly I don't know what he did. He kept bashing on that iPad like he was breaking the code in a sci-fi movie and he just.... well I don't know, broke the code. I saw him 19 minutes before they closed and he handed me a brand new iPhone 17pro about 11 minutes before they closed. I'm paying a tiny bit more per month but I have another line now? I don't know, I just don't know. This dude Ash should be awarded a medal of honor from Verizon, a hall pass in purgatory, and a solid cheers from God. Cheers to him and this store.

    Ash was great from the minute I walked in. Was super…read morehelpful. Got me what I wanted. Walked me through it and had me out the door in record time.

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    Verizon
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    T-Mobile Experience Store

    T-Mobile Experience Store

    3.4
    (140 reviews)
    0.3 mi
    $$$
    Virtual estimates
    Shipping

    TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism…read more After being with them for 30 years for cellular, I had decided months ago to leave AT&T. I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy. It was not quick. It was, however, exceptional. I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details. Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello. In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!) All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret. On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco. Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none. Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.

    The staff here are very helpful. One time my phone just turned off and I couldn't restart it. I…read morewalked in and within 5 minutes the staff showed me how to restart it, if the usual way didn't work. I also downloaded the T-Life app and on Tuesdays they have deals, which are fun! I have received a tote bag, umbrella, blanket, etc. The staff are also very patient when there are issues with my phone, or when my front glass has cracked. Fortunately for me, I have insurance, so the staff guided me on how to make an appointment with an affiliate local repair shop. Thank you T Mobile!

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    T-Mobile Experience Store
    T-Mobile Experience Store

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    T-Mobile

    T-Mobile

    3.1
    (68 reviews)
    1.5 mi
    $$
    Virtual estimates
    Shipping

    Great Customer Service by Craig who helped me upgrade mine and my son's iPhones. I bypassed the…read moreT-Mobile store near my home to come to this store as it is a larger location, has parking (validation), and friendly service. My son goes to college in Northern California and he's been having problems with his iPhone 11. Since I couldn't get up there, I flew him home for the weekend so we could up grade our phones and take care of some other things. We walked in and started looking at the iPhones. Craig walked over and greeted us. I told him that we need new phones. He asked us what we wanted. I told him we wanted the regular 13. He asked us what color we wanted. We've always gotten black or grey. So we got a little adventurous. I picked green and my son chose blue. Craig went and got the phones and started the process. He took his time and was patient, in-spite of having problems with the tablet he was using, he remained calm. He asked us if we needed any accessories. We needed screen protectors and cases. I told him I knew he didn't have the cases we wanted. I had called the day earlier and knew that they did not have any Otterboxes. A lot of people think they are too bulky and cost too much! My son or I have NEVER broken an iPhone with them, and they are very durable. Worth the cost! They had screen protectors and we also got the new electrical outlet plugs that go with the new cords. Apple no longer provides both the cord and plugs anymore. It is an extra 20 bucks a piece for the plug. You can still use the old version, but this is supposed to charge your phone faster. Craig finished all the changes for both phones and we needed approximately 30 minutes for all of our information to transfer to the new phone. We took a walk on Main Street to pass the time. When we arrived back our phones were ready and Craig was nice enough to put the screen protectors on them. NICE! Happy I came here and I love my new phone. It was worth the 9 mile drive. Craig delivered on providing GREAT customer service. Thank You Craig!

    I didn't think someone could do worse than a cable company, but T-Mobile and this store managed to…read moredo just that. During my recent visit, I encountered a disinterested employee, another employee playing on his phone, and chaotic business records. As I left, the store manager asked if I was happy with the service. When I voiced my frustration, he looked down at his phone. I'm relieved that I no longer have to deal with this disaster of a phone company.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Verizon

    Verizon

    3.4
    (197 reviews)
    2.8 mi
    $$
    Available by appointment
    Shipping

    Amir is a star. He was able to correctly identify and fix an issue that Verizon's customer service…read moreand other store could not navigate. His knowledge is stellar, customer service is exceptional, and his ability to problem-solve is commendable. While the parking lot is certainly uniquely designed, this Verizon store is worth the visit when you're in need.

    These guys are dishonest, scammers. I am absolutely appalled that the representative looked me in…read morethe eyes & chose to blatantly lie to my face about the price just to make a quick sale, have me find out about the price the next day, return the device & lose a customer (if not more) for life. Through the Verizon App online, my mom bought an iPhone 16 Pro & specifically declined the technician set up fee of $40. She then sent me to pick up the phone in store. SCAM 1: When I get to the store to pick up the Phone, the Verizon rep said there was no order to be found on the account & that I had to pay in person that day. Turns out, (via e-time stamp) the Verizon rep intentionally cancelled my mom's pre-paid order so that I would have to fill out the forms & purchase a phone through him just so that he'd get commission. Such a waste of my time. I also had to call Verizon's phone triage just to verify my mom's prepaid order will be refunded to her account in the next Verizon billing cycle. SCAM 2: The Verizon rep said they were doing an Apple Watch deal where I could keep my existing Verizon line and buy the Apple Watch at the discounted rate in-store. I said ok & paid for the watch with my credit card in-store. I then go home only to find that the Verizon rep opened up a NEW PHONE LINE under a NEW PHONE NUMBER just for my Apple Watch that would cost me $15.99 for 36 months which is $575. Ridiculous. What's more is that instead of charging it to my account because it was my Apple Watch, he sneakily charged this $575 fee to my mom's account hoping my mom and I wouldn't talk & find out? This all felt so sneaky because Verizon's billing cycle is monthly & any new purchase can only be returned in 30 days... so if my mom and I didn't talk (literally the next day) or bother to have checked our online account we would've been locked in for 36 more months (3 years) for a new phone line for an Apple Watch... good thing we caught it. However the next day when I went into the store to return the watch & cancel the phone line, Verizon insisted on charging me a $50 restocking fee (again another swipe on the credit card). Even though I was in-store I again had to call the Verizon customer phone triage line to cancel the phone line AND refund the $50 restocking fee which they could only apply as a credit not cash. Also this credit is not going to apply until the next billing cycle so now I have to keep track of that as well. The Verizon Rep over the phone said if I don't see this $ refund in the next billing cycle I should call the main Verizon customer service line again (not even a specific line that'll get the new rep up to speed) - what a nightmare. SCAM 3: I specifically told the Verizon rep I didn't want to elect in the Verizon set up fee because I'm only here to pick up the phone. I'll be setting it up at home since Apple products are intentionally made to be user friendly. Despite saying this, the Verizon rep had the audacity to charge me not ONCE but TWO service set up fees for both the watch & the iPhone. When I asked him what those line items were on the invoice he blatantly LIED to my face that those were just Verizon Purchasing fees that he has no authority to take off the invoice & that they were NOT the initially declined technician set up fee. He was the only person in the store so I couldn't verify with anyone at that time & I ended up paying the $70 set up fee. I later found out the truth & had to again call the Verizon phone triage line to rectify this. I have never seen a representative blatantly lie about something so black & white, and something that could be easily checked the next day & rectified. Guess he was counting on the fact that I wouldn't go through the hassle of rectifying all the excess charges he put on my account. ------ Tldr, he upcharged me an excess of $904.58 when in reality if he had done right by me and gave me what I asked for & had the paperwork for, I wouldn't have had to pay anything and I wouldn't have had to waste so much time going back to the store & troubleshooting with Verizon's phone customer service line. What's more, is that all this money is only going to be refunded to me in Verizon CREDIT and not refunded to the original payment. Insane. Biggest scam ever. These people are heartless.

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    Verizon
    Verizon
    Verizon

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    Apple Third Street Promenade - computers - Updated July 2026

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