After a terrible experience at the Verizon store on Wilshire and 25th Street, where I felt they…read morewere trying to scam me, coming to this location was like night and day. Rochelle is an exceptional employee--honest, knowledgeable, and incredibly helpful. She really knows her stuff, and I felt I could completely trust her throughout the entire process. She spent a long time helping us transfer three phone numbers from AT&T, add a new line, and upgrade our phones. I also came back a couple of times afterward with additional questions and service requests, and she handled everything with patience, professionalism, and complete transparency. Asher also helped me on one occasion, and he was excellent as well. Both employees made the experience smooth and stress-free. My overall experience with Verizon has been excellent--far better than what I experienced with AT&T. Their customer support has continued to impress me long after I left the store. I highly recommend this Verizon location, Verizon should recognize Rochelle's outstanding work--she has absolutely earned a promotion. Employees like her are the reason customers stay loyal.

I think this dude Ash who works there sees a different plane in the universe around us. Just bought…read morean iPhone 2 months previous and I was walking in with a broken camera and screen; Apple wouldn't fix it cause it had water damage. I walked into this store expecting nothing, really I was stretching for a limb to the universe to inevitably take it hard and store my karma for a solid later on in life. When I walked in, I saw this guy Ash just tapping his iPad like a cyborg from the future. Compulsive, in tune, and filled with the hyper-focus for a surgeon's stich. I knew right away he was as crazy as I was in the best way ever. I legit stopped caring about my phone, just so interested in how he was about to approach my situation. He kept telling me, "I'll be with you in a second buddy" as he saved this father and daughter a TON OF MONEY on their bill. Finally I was up. I told him my situation and honestly I don't know what he did. He kept bashing on that iPad like he was breaking the code in a sci-fi movie and he just.... well I don't know, broke the code. I saw him 19 minutes before they closed and he handed me a brand new iPhone 17pro about 11 minutes before they closed. I'm paying a tiny bit more per month but I have another line now? I don't know, I just don't know. This dude Ash should be awarded a medal of honor from Verizon, a hall pass in purgatory, and a solid cheers from God. Cheers to him and this store.

TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism…read more After being with them for 30 years for cellular, I had decided months ago to leave AT&T. I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy. It was not quick. It was, however, exceptional. I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details. Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello. In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!) All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret. On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco. Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none. Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.

06/13/2025 Hoping to turn this Friday the 13th into a lucky…read moreone. I came to this location after stopping at two others with no luck. As soon as I walk in through the door, I see Cesar pop up to greet me. Asked me how he could help. I really think work gets in the way of my Yelp fun and told him I would like to see if he had any more of the Tuesday giveaway items. He did not even flinch and asked me how many would I like to get. That took me back for a second but I asked for three. One for my sister, my brother, and best friend. For all the backyard BBQ and get togethers. This is going to be a useful tool with a bottle opener on the other end. Thanks Cesar for a great conversation and your leadership.

This location tried to scam me. After reading other reviews, I realized I wasn't the only one--the…read moresame manager appears to use the same sales pitch over and over. I went in to trade in my old phone for an upgrade and was told I could keep my old phone, get a free new phone line, and still receive the full trade-in discount. I knew that wasn't how Verizon's promotions worked, and it immediately raised red flags. It felt like they were trying to trick me into adding services I didn't need. The manager, Mark, was helping me along with a younger employee he appeared to be training. From my perspective, it looked like he was teaching her the same misleading sales tactics. I walked out because I wasn't going to let myself get scammed. I ended up going to the Verizon store on Main Street instead, and the difference was night and day. They were honest, transparent, and confirmed that what I had been told at this location was inaccurate. Based on my experience, I would not recommend this store. If you shop here, double-check everything you're told before agreeing to anything.

They messed up and charged my account and the fix was "either just pay we don't do store credit or…read moreyou have to be on the phone for 2 hours"

They were able to fix my iPhone the same day at a very reasonable price and I didn't have to leave…read moreit overnight. By the time I get off work and I take it to an Apple Store to get it repaired, I normally have to pick it up the next day. They saved me time and an extra trip plus I didn't have to make an appointment and wait if I went to Apple.

i broke the back of my phone and took it here to get it fixed. it broke again from a 6 inch drop…read morewith a phone case on they were willing to give me a discount as it had only been a few weeks haven't dropped my phone since just took off my phone case and the literal camera lens fell off???? unfortunately won't be coming back

This is one of those "human terrarium" style Apple Stores that are all glass walls and trees…read moreinside. As a Macbook and iPhone owner, I follow Apple stuff online, but periodically enjoy going into one of the stores to see stuff in person. Even when I'm not intending on buying. Currently I have a iPhone 16 Pro Max. I bought it maybe three months before the iPhone 17 came out. I was checking out the specs and differences and chatted with one of the staff members on duty. And he actualy discouraged me from upgrading as new versions were on the horizon in the near future. I appreciate folks that give you the quick and dirty about merchandise. It made me want to visit this store again. Lack of upselling = good value in my opinion. I would give this store a five but my policy is to never give chains more than a four. So you'll have to live with that.

Brought in my 2017 Mac for what I thought was a simple repair but was instead told that Apple…read morestores no longer repair Macs more than 7 years old under their new policy. Can someone please tell me if this is really true. My #1 reason for always buying Apple was their reliable repair service and not worried about paying over-price repairs. HAPPY 4th!! Hoping I just got Brush-Off & not that Apple truly changed their repair policy.

Service is amazing , I recommend "Angelica " who helped me with getting a new phone and line . It…read morewas very quick and easy process even got me to buy some accessories I see this young girl becoming a top employee for sure !!! . Thank you Angelica .

I had an extremely disappointing experience with the AT&T store in Santa Monica while trying to…read moretransfer my business phone number to my cell phone. Unfortunately, the process was mishandled from the beginning. I spent approximately four hours at the store on the first visit and another three hours on a second visit, yet my issue remained unresolved. Eventually, I was told that I would need to take an entire day off from work for them to try to fix the problem. Because of the mistakes made during this process, I lost access to my business phone number for weeks. As a business owner, this caused significant disruption, affected communication with my clients, and resulted in unnecessary stress and financial loss. I also felt that I was encouraged to purchase services and accounts that were not necessary for my situation instead of receiving the technical assistance I had originally requested. Rather than focusing on solving the problem, I felt the priority was making additional sales. What disappointed me the most was the lack of accountability and professionalism. Instead of acknowledging the mistakes and working toward a solution, I was met with excuses and comments questioning why my business depended on my phone. For any business owner, a reliable phone number is essential, and those comments were both inappropriate and unhelpful. Based on my personal experience, I cannot recommend this location for business customers who need assistance with account transfers or phone number porting. I hope AT&T improves the training of its employees, prioritizes customer service over sales, and takes greater responsibility when errors negatively impact customers' businesses.

This place is absolutely AMAZING!!!!! I came in with not one, not two but FOUR devices and alllllll…read moreof them broken and 3 of them were not even able to turn on and if they did turn on then they didn't stay on for more than a few seconds. Fast forward about 30 minutes and all of them are fixed. The shattered screens, glitches, broken batteries, and anything else you can think of...... allllllllllll FIXED! Literally what I thought would be impossible was done In less than half an hour. Mark was so nice and went out of his way to make sure that the problems were actually taken care of and not just a "band aid fix" like most other repair shops are notorious for! Thank you so much for everything! Now if only we could fix all my problems in less than 30 minutes

Walked in here to get my I phone charging port fixed. Alex helped me out and fixed it less than 5…read moreminutes. Friendly and quick service, definitely coming back if I have future phone issues.

I didn't think someone could do worse than a cable company, but T-Mobile and this store managed to…read moredo just that. During my recent visit, I encountered a disinterested employee, another employee playing on his phone, and chaotic business records. As I left, the store manager asked if I was happy with the service. When I voiced my frustration, he looked down at his phone. I'm relieved that I no longer have to deal with this disaster of a phone company.

Came in yesterday and there was a huge line not moving (one of their employees hadn't shown up) and…read morecame back today when they are supposed to open (11am) and there is no one here. Is anyone going to open this store today?