I think this dude Ash who works there sees a different plane in the universe around us. Just bought…read morean iPhone 2 months previous and I was walking in with a broken camera and screen; Apple wouldn't fix it cause it had water damage. I walked into this store expecting nothing, really I was stretching for a limb to the universe to inevitably take it hard and store my karma for a solid later on in life. When I walked in, I saw this guy Ash just tapping his iPad like a cyborg from the future. Compulsive, in tune, and filled with the hyper-focus for a surgeon's stich. I knew right away he was as crazy as I was in the best way ever. I legit stopped caring about my phone, just so interested in how he was about to approach my situation. He kept telling me, "I'll be with you in a second buddy" as he saved this father and daughter a TON OF MONEY on their bill. Finally I was up. I told him my situation and honestly I don't know what he did. He kept bashing on that iPad like he was breaking the code in a sci-fi movie and he just.... well I don't know, broke the code. I saw him 19 minutes before they closed and he handed me a brand new iPhone 17pro about 11 minutes before they closed. I'm paying a tiny bit more per month but I have another line now? I don't know, I just don't know. This dude Ash should be awarded a medal of honor from Verizon, a hall pass in purgatory, and a solid cheers from God. Cheers to him and this store.

Ash was great from the minute I walked in. Was super…read morehelpful. Got me what I wanted. Walked me through it and had me out the door in record time.

They were able to fix my iPhone the same day at a very reasonable price and I didn't have to leave…read moreit overnight. By the time I get off work and I take it to an Apple Store to get it repaired, I normally have to pick it up the next day. They saved me time and an extra trip plus I didn't have to make an appointment and wait if I went to Apple.

Put an older model iPhone 14 Pro Max screen into my new iPhone 17 pro max without telling me. You…read morecan tell the black outline screen bezel is way thicker than the oem iPhone 17 pro max screen is. Screen is also super low quality and scratched very bad within a week. Not even close to the apple oem screen quality. Would never take my phone to this place again. Now I have to pay double to have Apple actually give me the right screen.

This is an excellent store to get your phone repaired. I…read moreespecially appreciated Mesut's friendly and fast service. I higly recommend their Business. Thank you,Mesut! Kindly regards, Ida

Came in with messed up graphics on the screen. He assessed it with the screen within 45 minutes…read more$130. Works great

This place is absolutely AMAZING!!!!! I came in with not one, not two but FOUR devices and alllllll…read moreof them broken and 3 of them were not even able to turn on and if they did turn on then they didn't stay on for more than a few seconds. Fast forward about 30 minutes and all of them are fixed. The shattered screens, glitches, broken batteries, and anything else you can think of...... allllllllllll FIXED! Literally what I thought would be impossible was done In less than half an hour. Mark was so nice and went out of his way to make sure that the problems were actually taken care of and not just a "band aid fix" like most other repair shops are notorious for! Thank you so much for everything! Now if only we could fix all my problems in less than 30 minutes

Walked in here to get my I phone charging port fixed. Alex helped me out and fixed it less than 5…read moreminutes. Friendly and quick service, definitely coming back if I have future phone issues.

This is one of those "human terrarium" style Apple Stores that are all glass walls and trees…read moreinside. As a Macbook and iPhone owner, I follow Apple stuff online, but periodically enjoy going into one of the stores to see stuff in person. Even when I'm not intending on buying. Currently I have a iPhone 16 Pro Max. I bought it maybe three months before the iPhone 17 came out. I was checking out the specs and differences and chatted with one of the staff members on duty. And he actualy discouraged me from upgrading as new versions were on the horizon in the near future. I appreciate folks that give you the quick and dirty about merchandise. It made me want to visit this store again. Lack of upselling = good value in my opinion. I would give this store a five but my policy is to never give chains more than a four. So you'll have to live with that.

I had a very frustrating experience at the Apple Store on the Third Street Promenade…read more I actually came in ready to purchase a product. Before doing so, I wanted to address a previous experience and clarify information I had been given on an earlier visit. Instead of acting professionally and treating me with respect, the opposite happened. Steffon avoided directly answering my questions and kept redirecting the conversation with unrelated inquiries. I was trying to resolve a clear discrepancy between what I had previously been told and what I was now being told. There was no effort to reconcile the difference or provide clarity. When I realized the conversation was going nowhere, I asked to speak with someone else. I was told no one else was available. I then asked if I could speak with another associate at a different time, and Steffon stated he would not find someone else for me to talk to. Refusing to escalate or provide another point of contact is not acceptable customer service. I own almost every major Apple product and have been a loyal customer for years. I walked in prepared to spend money and left feeling dismissed instead. This review is the beginning of my escalation. I refuse to accept subpar service, especially from a brand that positions itself as premium. I expect this to be reviewed and addressed appropriately. Customers deserve professionalism and respect. This experience did not meet that standard.

Great Customer Service by Craig who helped me upgrade mine and my son's iPhones. I bypassed the…read moreT-Mobile store near my home to come to this store as it is a larger location, has parking (validation), and friendly service. My son goes to college in Northern California and he's been having problems with his iPhone 11. Since I couldn't get up there, I flew him home for the weekend so we could up grade our phones and take care of some other things. We walked in and started looking at the iPhones. Craig walked over and greeted us. I told him that we need new phones. He asked us what we wanted. I told him we wanted the regular 13. He asked us what color we wanted. We've always gotten black or grey. So we got a little adventurous. I picked green and my son chose blue. Craig went and got the phones and started the process. He took his time and was patient, in-spite of having problems with the tablet he was using, he remained calm. He asked us if we needed any accessories. We needed screen protectors and cases. I told him I knew he didn't have the cases we wanted. I had called the day earlier and knew that they did not have any Otterboxes. A lot of people think they are too bulky and cost too much! My son or I have NEVER broken an iPhone with them, and they are very durable. Worth the cost! They had screen protectors and we also got the new electrical outlet plugs that go with the new cords. Apple no longer provides both the cord and plugs anymore. It is an extra 20 bucks a piece for the plug. You can still use the old version, but this is supposed to charge your phone faster. Craig finished all the changes for both phones and we needed approximately 30 minutes for all of our information to transfer to the new phone. We took a walk on Main Street to pass the time. When we arrived back our phones were ready and Craig was nice enough to put the screen protectors on them. NICE! Happy I came here and I love my new phone. It was worth the 9 mile drive. Craig delivered on providing GREAT customer service. Thank You Craig!

I didn't think someone could do worse than a cable company, but T-Mobile and this store managed to…read moredo just that. During my recent visit, I encountered a disinterested employee, another employee playing on his phone, and chaotic business records. As I left, the store manager asked if I was happy with the service. When I voiced my frustration, he looked down at his phone. I'm relieved that I no longer have to deal with this disaster of a phone company.

TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism…read more After being with them for 30 years for cellular, I had decided months ago to leave AT&T. I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy. It was not quick. It was, however, exceptional. I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details. Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello. In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!) All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret. On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco. Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none. Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.

The staff here are very helpful. One time my phone just turned off and I couldn't restart it. I…read morewalked in and within 5 minutes the staff showed me how to restart it, if the usual way didn't work. I also downloaded the T-Life app and on Tuesdays they have deals, which are fun! I have received a tote bag, umbrella, blanket, etc. The staff are also very patient when there are issues with my phone, or when my front glass has cracked. Fortunately for me, I have insurance, so the staff guided me on how to make an appointment with an affiliate local repair shop. Thank you T Mobile!

Group Micro along with its modus operandi of under promise, over deliver is:…read more Professional. Ethical. Honest. Affordable. I'm a firm believer if over-the-hill technology can be spared an immediate e-waste destiny, FIX IT. Group Micro's highly skilled technicians agreed; bought two old people's equally old MacBook Pros a few more hours of use. Upon pickup, noticed a display case of previously owned, reconditioned Macs. Not one for requiring the latest and greatest made note of this for future reference. Group Micro moved a few doors north so you won't find it under the green awnings in Yelp pictures. Didn't snap any pics as hubby was circling the block to avoid parking in the adjacent Broxton Avenue Public Parking lot https://www.yelp.com/biz/broxton-avenue-public-parking-los-angeles cuz we weren't going to stay that long. Avoid metered parking too few and far between. Aforementioned lot is your best bet especially if you intend to enjoy the Thursday Westwood Village Farmers Market https://www.yelp.com/biz/westwood-farmers-market-westwood after you drop off your repair at Group Micro. Mega thanks Group Micro!!!!!

Lies. Do not go there. They say they can do same day. But not even open and no regard to customers…read moretime. Waited over25 minutes