Cancel

Open app

Search

AT&T Store

2.5 (207 reviews)
Closed 10:00 am - 8:00 pm
Updated over 3 months ago

AT&T Store Photos

You might also consider

Recommended Reviews - AT&T Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration
Photo of . ..
0
2
0

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

26 days ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

1 year ago

Helpful 0
Thanks 1
Love this 0
Oh no 1

8 months ago

Weekend manager is unhelpful and an asshole. Avoid going here if you can. He just tries to rush people out of the empty store

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of Eddie V.
76
281
85

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Sky and Armando were very helpful and knowledgeable. Thank you. I would highly recommend this store and these two employees.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of lisa c.
2
212
41

3 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

4 years ago

Helpful 2
Thanks 1
Love this 1
Oh no 0
Photo of Jane V.
18
114
4

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Kate H.
3
24
12

3 years ago

Horrific experience start to finish. Service was terrible, reps are rude, do not listen, and have zero consideration for your time.

Helpful 1
Thanks 1
Love this 1
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

6 years ago

Business owner information

Photo of Manager

Manager

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Tashii M.
181
80
5

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Robert P. was wonderful, very kind and extremely helpful. He is a good person and very responsible and patient. Would highly recommend.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Eva O.
28
54
5

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 4
Thanks 0
Love this 2
Oh no 0
Photo of Paul S.
461
397
1451

5 years ago

Business owner information

Photo of Manager

Manager

Helpful 1
Thanks 0
Love this 1
Oh no 0

5 years ago

Business owner information

Photo of Manager

Manager

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Alvaro C.
204
41
6

5 years ago

Business owner information

Photo of Manager

Manager

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Robert P.
2
120
38

8 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 4
Thanks 0
Love this 3
Oh no 0

6 years ago

Business owner information

Photo of Manager

Manager

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Manager

Manager

Helpful 1
Thanks 0
Love this 0
Oh no 0

Page 1 of 6

AT&T Store Reviews in Other Languages

Ask the Community - AT&T Store

Review Highlights - AT&T Store

He was super helpful and had me going in just a few minutes.

Mentioned in 3 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Mobile Phones 5,340 times last month within 15 miles of this business.

Verify this business

Verizon

Verizon

4.4
(193 reviews)
1.6 mi

I think this dude Ash who works there sees a different plane in the universe around us. Just bought…read morean iPhone 2 months previous and I was walking in with a broken camera and screen; Apple wouldn't fix it cause it had water damage. I walked into this store expecting nothing, really I was stretching for a limb to the universe to inevitably take it hard and store my karma for a solid later on in life. When I walked in, I saw this guy Ash just tapping his iPad like a cyborg from the future. Compulsive, in tune, and filled with the hyper-focus for a surgeon's stich. I knew right away he was as crazy as I was in the best way ever. I legit stopped caring about my phone, just so interested in how he was about to approach my situation. He kept telling me, "I'll be with you in a second buddy" as he saved this father and daughter a TON OF MONEY on their bill. Finally I was up. I told him my situation and honestly I don't know what he did. He kept bashing on that iPad like he was breaking the code in a sci-fi movie and he just.... well I don't know, broke the code. I saw him 19 minutes before they closed and he handed me a brand new iPhone 17pro about 11 minutes before they closed. I'm paying a tiny bit more per month but I have another line now? I don't know, I just don't know. This dude Ash should be awarded a medal of honor from Verizon, a hall pass in purgatory, and a solid cheers from God. Cheers to him and this store.

Ash was great from the minute I walked in. Was super…read morehelpful. Got me what I wanted. Walked me through it and had me out the door in record time.

Photos
Rochelle hiding
Rochelle hiding
Verizon
Verizon

See all

Apple Third Street Promenade

Apple Third Street Promenade

2.6
(869 reviews)
0.5 mi
$$$

This is one of those "human terrarium" style Apple Stores that are all glass walls and trees…read moreinside. As a Macbook and iPhone owner, I follow Apple stuff online, but periodically enjoy going into one of the stores to see stuff in person. Even when I'm not intending on buying. Currently I have a iPhone 16 Pro Max. I bought it maybe three months before the iPhone 17 came out. I was checking out the specs and differences and chatted with one of the staff members on duty. And he actualy discouraged me from upgrading as new versions were on the horizon in the near future. I appreciate folks that give you the quick and dirty about merchandise. It made me want to visit this store again. Lack of upselling = good value in my opinion. I would give this store a five but my policy is to never give chains more than a four. So you'll have to live with that.

I had a very frustrating experience at the Apple Store on the Third Street Promenade…read more I actually came in ready to purchase a product. Before doing so, I wanted to address a previous experience and clarify information I had been given on an earlier visit. Instead of acting professionally and treating me with respect, the opposite happened. Steffon avoided directly answering my questions and kept redirecting the conversation with unrelated inquiries. I was trying to resolve a clear discrepancy between what I had previously been told and what I was now being told. There was no effort to reconcile the difference or provide clarity. When I realized the conversation was going nowhere, I asked to speak with someone else. I was told no one else was available. I then asked if I could speak with another associate at a different time, and Steffon stated he would not find someone else for me to talk to. Refusing to escalate or provide another point of contact is not acceptable customer service. I own almost every major Apple product and have been a loyal customer for years. I walked in prepared to spend money and left feeling dismissed instead. This review is the beginning of my escalation. I refuse to accept subpar service, especially from a brand that positions itself as premium. I expect this to be reviewed and addressed appropriately. Customers deserve professionalism and respect. This experience did not meet that standard.

Photos
Front entrance
Front entrance
Big screen to teach people how to use some the newest features on apple products
Big screen to teach people how to use some the newest features on apple products
Happy Birthday To ME

See all

Happy Birthday To ME
T-Mobile

T-Mobile

3.1
(68 reviews)
1.9 mi
$$
Virtual estimates
Shipping

Great Customer Service by Craig who helped me upgrade mine and my son's iPhones. I bypassed the…read moreT-Mobile store near my home to come to this store as it is a larger location, has parking (validation), and friendly service. My son goes to college in Northern California and he's been having problems with his iPhone 11. Since I couldn't get up there, I flew him home for the weekend so we could up grade our phones and take care of some other things. We walked in and started looking at the iPhones. Craig walked over and greeted us. I told him that we need new phones. He asked us what we wanted. I told him we wanted the regular 13. He asked us what color we wanted. We've always gotten black or grey. So we got a little adventurous. I picked green and my son chose blue. Craig went and got the phones and started the process. He took his time and was patient, in-spite of having problems with the tablet he was using, he remained calm. He asked us if we needed any accessories. We needed screen protectors and cases. I told him I knew he didn't have the cases we wanted. I had called the day earlier and knew that they did not have any Otterboxes. A lot of people think they are too bulky and cost too much! My son or I have NEVER broken an iPhone with them, and they are very durable. Worth the cost! They had screen protectors and we also got the new electrical outlet plugs that go with the new cords. Apple no longer provides both the cord and plugs anymore. It is an extra 20 bucks a piece for the plug. You can still use the old version, but this is supposed to charge your phone faster. Craig finished all the changes for both phones and we needed approximately 30 minutes for all of our information to transfer to the new phone. We took a walk on Main Street to pass the time. When we arrived back our phones were ready and Craig was nice enough to put the screen protectors on them. NICE! Happy I came here and I love my new phone. It was worth the 9 mile drive. Craig delivered on providing GREAT customer service. Thank You Craig!

I didn't think someone could do worse than a cable company, but T-Mobile and this store managed to…read moredo just that. During my recent visit, I encountered a disinterested employee, another employee playing on his phone, and chaotic business records. As I left, the store manager asked if I was happy with the service. When I voiced my frustration, he looked down at his phone. I'm relieved that I no longer have to deal with this disaster of a phone company.

Photos
T-Mobile
T-Mobile
T-Mobile

See all

T-Mobile Experience Store

T-Mobile Experience Store

3.4
(140 reviews)
0.3 mi
$$$
Virtual estimates
Shipping

TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism…read more After being with them for 30 years for cellular, I had decided months ago to leave AT&T. I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy. It was not quick. It was, however, exceptional. I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details. Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello. In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!) All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret. On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco. Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none. Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.

The staff here are very helpful. One time my phone just turned off and I couldn't restart it. I…read morewalked in and within 5 minutes the staff showed me how to restart it, if the usual way didn't work. I also downloaded the T-Life app and on Tuesdays they have deals, which are fun! I have received a tote bag, umbrella, blanket, etc. The staff are also very patient when there are issues with my phone, or when my front glass has cracked. Fortunately for me, I have insurance, so the staff guided me on how to make an appointment with an affiliate local repair shop. Thank you T Mobile!

Photos
T-Mobile Experience Store
T-Mobile Experience Store
T-Mobile Experience Store

See all

AT&T Store - mobilephones - Updated June 2026

Loading...
Loading...
Loading...