Service is amazing , I recommend "Angelica " who helped me with getting a new phone and line . It was very quick and easy process even got me to buy some accessories I see this young girl becoming a top employee for sure !!! . Thank you Angelica . read more

I had an extremely disappointing experience with the AT&T store in Santa Monica while trying to transfer my business phone number to my cell phone. Unfortunately, the process was mishandled from the beginning. I spent approximately four hours at the store on the first visit and another three hours on a second visit, yet my issue remained unresolved. Eventually, I was told that I would need to take an entire day off from work for them to try to fix the problem. Because of the mistakes made during this process, I lost access to my business phone number for weeks. As a business owner, this caused significant disruption, affected communication with my clients, and resulted in unnecessary stress and financial loss. I also felt that I was encouraged to purchase services and accounts that were not necessary for my situation instead of receiving the technical assistance I had originally requested. Rather than focusing on solving the problem, I felt the priority was making additional sales. What disappointed me the most was the lack of accountability and professionalism. Instead of acknowledging the mistakes and working toward a solution, I was met with excuses and comments questioning why my business depended on my phone. For any business owner, a reliable phone number is essential, and those comments were both inappropriate and unhelpful. Based on my personal experience, I cannot recommend this location for business customers who need assistance with account transfers or phone number porting. I hope AT&T improves the training of its employees, prioritizes customer service over sales, and takes greater responsibility when errors negatively impact customers' businesses. read more

AT&T Store - Mobile Phones Near Me - Santa Monica, California

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The wait time here is absolutely INSANE. Parking is challenging and the service is slow. Won't be back here.

The CEO of ATT made $26,450,157 in 2023. In 2024 I was told I had to wait an hour to pick up an iPad I already purchased because they only have 1 employee working during the holiday season. That's a commitment to keeping CEO salaries high but not paying staff. Shameful That said the staff who works here and have helped me the last two visits this holiday season are fantastic. They deserve raises and additional support, read more

AT&T Store - Commitment to waiting an hour for a product I purchased last week - Mobile Phones Near Me - Santa Monica, California

HORRIBLE customer service. Absolutely zero help from the individuals that were working. We sat in there for almost 2 hours and left with nothing accomplished. We kept having to ask the staff to help and they would walk away or go in the back of the store. Do not recommend going to this location. read more

Jackson was so incredibly helpful and patient while I was trying to figure out how to become an authorized user on my family plan when I got a new phone last-minute. Thank you! read more

The customer service at this Santa Monica AT&T Corporate Store leaves much to be desired. Dealing with them always makes it feel like they're rushing and not really trying to help. It's sad that there's not a decent AT&T corporate store anymore. :( read more

Weekend manager is unhelpful and an asshole. Avoid going here if you can. He just tries to rush people out of the empty store

I am a Verizon customer and came in here to see about switching service because Verizon's customer service is so bad. Terry helped me and he was so nice and knowledgeable that I decided to switch. If you go here I recommend asking for Terry. read more

Had an appointment for 3:00pm and it's 3:56. 1-2 people working with customers and 2/3 others walking around not helping anyone. We waited for them to tell us that a phone bought online has to be returned to online. Basically, AT&Ts online store and physical stores do not connect and you'll waste your time. AT&T customer service is close to nonexistent. However, the gentleman that happened us was very nice. read more

Wait times over an hour - 3 people working. Run up to Christmas. I'm kinda just embarrassed for the company that purports to hold itself to high service standards. read more

I should've NEVER left T-MOBILE!! Worst 3 months from switching over to ATT. I've been bamboozled. Bills are over $220 when I was sold a $160 plan. Armando the manager says he can't help so who is left to help adjust my bill? I've been robbed and no one can help!! This is BS!!! read more

Not going to lie. I've been with AT&T for many years, MANY years, and hadn't had such a terrible experience inside a ATT store than I did at this location. No friendly, not professional, and totally wasted an hour of my time. They skipped over me and another guy in line. Did'nt even bother calling our name. This actually makes me want to switch to Verizon. See ya ATT read more

Sky and Armando were very helpful and knowledgeable. Thank you. I would highly recommend this store and these two employees.

The wait time at the store is ridiculous! There has never been a time we've been in the store where we have not waited a minimum of an hour to get a screen saver. read more

May10, 2023 Wed. at 3:15 pm in the Santa Monica, Wilshire location , the employee was rude and insulting on the phone , after asking for simple information. His name is John and would not provide his last name . I'm calling corporate right now . Please be forewarned , this is a frustrated , bitter, impatient employee who feels quite at liberty talking rudely and loudly to customers making simple inquiries. read more

Let me start by saying that most of the people working there act like they are doing you a favor to listen to you. Of course service goes the same way, and it is rushed and often incomplete since somehow you have to wait for the manager to come...Of course the manager has to make the rounds for every customer since it appears that nobody else has the ability to complete anything. Do yourself a favor and shop online. Visiting the store is a total waste of time and I don;t really understand why the exist if they practically have to do what you can do online yourself. Just because they have fancy IPADs they have no more capabilities. read more

After over a month of not being able to upgrade our iPhones at Verizon, 2530 Wilshire, Santa Monica, and Verizon's office on the phone, my friend and I went to AT&T at 808 Wilshire, Santa Monica nearby. It's hard to find it from the street because from the outside, it looks closed on a Sat. We had to walk into the building to get into the AT&T store. We spoke to rep Jeff D who helped us, was upfront, courteous, provided me with a phone, helped to select a plan, do paperwork, gave 20% off on 3 purchases of the screen protector, case (he put both on for me) and super charger and transferred the data from my old iPhone to my new iPhone at no cost. We told him what happened to us at Verizon which wanted to charge us $30 for the data transfer. He synced up the two phones to transfer data which took minutes and said, "This is what Verizon wanted to charge you $30 for." Jeff was great! AT&T also offers a 25% discount on the plan for teachers vs. Verizon's $10 off. read more

I went to this store to port my cell service to AT&T, from Consumer Cellular the Manager, Ronit, was fantastic/amazing. Consumer Cellular and AT&T have a relationship or share towers and so this was very difficult. I wanted AT&T because I was going to Europe....Ronit practically moved heaven and earth to try to get it to port over over the span of hours and speaking to many people at AT&T and even the porting department at Consumer Cellular. She is a tenacious, knowledgeable, friendly and a FIVE STAR MANAGER for sure! I wasn't able to port over, but I have a good opinion of AT&T as a result of my interaction with this Manager. You guys should elevate her to a regional role as customer service people like her are not easy to find these days!! read more

Terry was an absolute pleasure to work with! Calm honest and informative. I was having along day and went in the store with an attitude but he quickly changed my demeanor and made my experience exceptional! I would definitely recommend this location for Terry!! Give this man a raise! Also, their security guard was so welcoming and held the door for you. He greeted us with a smile! Love great customer service read more

Horrific experience start to finish. Service was terrible, reps are rude, do not listen, and have zero consideration for your time.

Ronit Munoz, Manager, and her Associate Gabriel, went above and beyond to assist me on a late Sunday afternoon. They were patient, understood my issue, and really worked hard to help solve a difficult issue with my At&T account. read more

At first, the store seems very clean it up scale and buying a phone is always exciting. However it's AT&T so it takes hours and you can't do anything on the local level. I've been to the store three times. They told me if I called corporate they would lose their job. If you run a business, AT&T is going to disappoint you. I've had several problems, and I feel like a fish in a fish bowl. Also, because they didn't want to lose sale at the point of purchase they don't do what is right for the customer. I've been with AT&T for years. Pay a lot of money for business service that is inadequate. Seriously disappointed not sure where to go from here. read more

May 27 Robert P took great care of us this weekend! He solved the battery problem on one phone! We also upgraded another phone to a new one! The transfer went fast and smoothly! Thank you so much Pat and Anna read more

Worst AT&T store I have ever been to. I had my phone stolen, and my account was under my father's name, who passed away, and they made everything extremely difficult for me. I was there for 4 hours. I ended up being so frustrated and triggered that I eventually just left. DO NOT GO HERE. And if they give you "Andrew" to work with, ask for someone else. He made me feel extremely uncomfortable. read more

Thanks Johnathan, He went above and beyond to make sure we were happy, he stayed almost two hours after closing to get our phones upgraded and plans switched. Overall he worked with me over 4 hours and answered every single question. I'm so happy with my new phone.T read more

Can I give zero stars? I came to get a phone for my son. After they told me I could not file an insurance claim there I offered to buy the phone full price. They said I can only do installments, I said ok, then they told me they only had the 14 Pro, I wanted 12 or 13. Just wack! It was so obvious the time yet they asked me so damn many personal questions And a horrible and failed attempt to be personal that came across as contrived and fake. The dude even told me it would be better for me to go to the Apple Store. read more

Robert P. was wonderful, very kind and extremely helpful. He is a good person and very responsible and patient. Would highly recommend.

What a sub par, terrible experience. We went in to change our phone plan and the lady who helped us was great. When I asked the young man, African-American with a beard and shaved sides, for help in selecting an iphone 10 case he responded 'just go over there and pick'. When I went 'over there' the options were for an iPhone 11, mine is a 10 which I had told him. 'Where are the iPhone 10 options?' I asked, to which he responded 'I told you in the middle'. They weren't in the middle. The guy was super rude and a moron who shouldn't work in customer service. Rude young man...to you and your moronic manager who hired you: quit. You don't understand the basic premise of customer service, therefore I'm done with AT & T and moving my business to T mobile. Best of luck. read more

After calling the store several times and getting no information about my refund, I decided to stop by a second time. This time I had multiple issues that needed to be resolved. My final statement was over $1400 which were the charges for the returned phones. John H was my store rep and he helped me when I walked into the store. He was very nice and made conversation with my little one who was all over the place. John called the Corp office to try and get my concerns addressed. He called about 3 times and the lines got disconnected every time. He finally called one last time and got to the right place. The person on the other said that they would be able to process a refund. I had to leave so John gave me his card and said that he would make sure it gets resolved. Overall Im alittle disappointed for staying in the store for over an hour to resolve the issues I had but I was happy at the customer service I received. Diana also helped place a ticket for the original refund to the Corp office since I never recieved it. There was another gentleman who walked me all the way to the restroom so I can grab a tissue for my son's nose and offered to get me a class of water. Parking is convenient as there is an underground lot and they validate your parking. This is really awesome as it was raining outside. read more

Would rather put my nuts in a vise than come to this store. Not enough staff to help anyone. Great service if you like not being acknowledged and then waiting around hours to leave without solving the problem you came in for. Do yourself a favor if coming to this store; park across the street and jay walk into on coming traffic. read more

More like 4.5 starts, but anyway .... The MDR store is actually closest to my home, but I've had less than thrilling experiences there, so I decided to try this store on my way back from an appointment in the area. The first time I popped in here, there was quite a wait for someone to see customers. I didn't have the time to wait, so the Representative told me if I wanted to return another day, to go onto the website and make an appointment - seemed reasonable. Unfortunately, I wasn't sure when I'd be back in the area, so I just decided to take a chance a few days later. Thankfully, on my first visit the Rep let me know they would validate parking in the structure, so I didn't have to hunt down street parking. When I came in the 2nd time, I didn't have to be anywhere in particular later, so I was able to wait. It wasn't nearly as crowded, so my wait was maybe 15 minutes or so. Just long enough for me to look at a few phone cases, etc. I had been holding on to an iPhone 5 for ages, and it was time to upgrade, but I didn't want the iPhone X. After spending some time with Lisa, I decided on a phone and she helped me through the process. Lisa also was able to give me some tips on things I should be able to do as a customer of both AT&T and DirecTV. Lisa double-checked to make sure I was getting all the discounts I was entitled to, and went through all the paperwork with me, validated my parking, and that was that! Easy peasy! Very happy with the service here. If you are short on time, or just impatient in general, definitely make an appointment. If you don't mind going with the flow and/or aren't pressed for time, go on in .. put your name on the list, and take care of business. read more

Trust the reviews this place sucks. 20,000 square feet of space with 2 employees and 23 people waiting. Of course no one actually was trained so it takes both people to help a single person because they are both useless. Who hires these people? Oh, did I mention nothing is ever in stock! read more

Spent over an hour getting an existing number to transferred to a new phone and they weren't able to do it over the phone. Huge waste of time and told me to go into a location to resolve. Oh this location - wish I didn't have to go since the employees make you feel like they are doing you a huge favor- Correspondence digitally is usually the better way to go. read more

We had everything set up prior to walking into the store. The boy is good about that stuff. We also had an appointment. This should have been a cake walk but I had a bad feeling upon walking in. First of all, this store is HUGE. Probably the biggest I've ever seen. That aside, we stood for a good five minutes or so before anyone noticed us. We were also a little late and appointment time had passed, boo freakin' hoo. She scheduled us into another slot. Let's do this. When it came time for us to be served, the rep that found us wasn't clear about my name, the origin, if I was a boy or a girl, and she was rather rude about it. "Don't know who I'm looking for - a boy or a girl." How about just calling out the name and seeing who shows up?? We spoke to someone about that and got another guy. Seemed cool so far but he appeared clueless when we finally sat down at a table and told him what we wanted. Another line on the account. Plain and simple. Just do it. We're already vetted. That simple task proved to be too much. An outstanding balance appeared out of nowhere and then suddenly, they were questioning whether or not, my REAL iPhone 5 was a fake or not. "You have a balance that went to collections. We can't add your new line." Oh yeah? Then how is this line still ACTIVE and HOW AM I STILL MAKING PHONE CALLS??? *silence* "Are you sure you're on AT&T?" No dumb f*ck. I'm on another network but just happened to walk in here because I'm freakin' clueless. Wtf?? No freakin' clue. We called customer care and they can't find the outstanding balance because guess what? I pay my bills. So they can't help us and keep claiming we have a balance to pay. Seriously??? The reps in question here are Tiffany Guess and Darrell Ary - two amazingly inept people who have no freakin' clue how to do anything. Luckily, we were able to get great service at another store. read more

Genuinely the best experience I've had at a tech store in a long time. The technician I worked with, Brandon, was helpful, knowledgeable, and honestly really funny and fun to talk to. I see there are negative reviews for this location also, and I can't speak for other sales associates, but literally - come here and work w Brandon. read more

Uncaring, unprofessional, cannot relate. Having a Mother in Hospice, which I am the primary caregiver, I waited 50 minutes for a sales person. I explained I am her son and I need to cancel her cell phone service. They refused demanding power of attorney. I explained I didn't have the time to go back home, secure my power of attorney and again wait nearly for another hour. She couldn't help me!!! So called the customer service number for AT&T. WITHIN 8 minutes, a lovely lady named Fernanda took care of everything. So, don't waste your time with this store if you can avoid them, THEY DON'T CARE!!! read more

Horrible awful service. Not enough staff and they'll ignore you. You'll sit around for 30 minutes as they chat away. Don't waste your time here. read more

Hi there my name is Mark and I wanted to say that I was in the AT&T store at 808 Wilshire Blvd. this weekend and Brandy and Conlin they're both really really excellent customer support people they've really changed things a lot since I was here about a year ago and didn't want to come back in but Brandy and Collin changed my perception of AT&T. I came in thinking I was going to switch over to spectrum after last years experience here and all the ads on television they completely without knowing it, change my mind. so...I'm a customer saved. Tonight Kyle also helped me in the same store and he also has the customer service the Brandy and Collin have. It's lacking in so manny other stores and organizations. I'm in customer service, I know! read more

Surrounded by phones and wifi and cords and more phones and networks but their communication isn't the best. Sat for twenty minutes before my sales rep came over and asked if I was waiting for him; the 12 year old gal I spoke to when I came in said she'd notify him but he never got word. Ironic huh? I'd upgraded my phone and they accidentally bumped me off my grandfathered unlimited data/text plan, which really got me worried bc the plan is great, but they squared it away. Just funny it takes a billion dollar network to let someone know you're waiting 20 feet away and it still doesn't work. read more