We are long time Spectrum customers. We upgraded our internet speed a few months ago, and since then my granddaughter has had problems with her Playstation. She is knowledgeable and figured that the modem wasn't updated to handle the one gigabyte. We went to the Simi Spectrum store and worked with Erick who immediately understood our problem and knew the correct fix. He recommended swapping our old equipment for new equipment that could handle the new speed. My granddaughter and I went home, grabbed the old modem, returned to the Spectrum store to trade it out for the new modem. Erick, once again, provided help and insured my granddaughter had a quick in and out experience. He was respectful of her knowledge and spoke with her as such. Later, when she was installing the new equipment, she called Spectrum customer service to activate the new devices and spoke with Trish from St. Petersburg, FL who also respected my granddaughter's knowledge and was also incredibly helpful as they worked together. Good experience! read more

Internet outage, then Internet available but not available at our residence. I spent 3 hours with customer service on line when they finally said my equipment needed to be replaced. I indicated I'm working from home and needed it now. They said shipping would take 2-3 business days; that was not satisfactory. I said send a tech with the equipment. They said it'll take a couple of days to set up an appointment. I suggested that I pick up the equipment at the Simi Valley Town Center. They said great idea. Why do I need to find the solution?! When I returned the equipment, I questioned why my rate went significantly higher. To reduce the cost the store manager offered a promo that included Internet and an additional line I didn't want or needed. They guaranteed $60 would cover same Internet service and an additional line. To my utter shock, they billed me $75 for the Internet and an additional $30 for a line I never wanted nor needed. I returned the equipment but they wouldn't cancel the services and that I would be billed $105 regardless and only the store manager can reverse the charge and I would have to go back to the store to discuss. I left my number for the store manager to call and reverse the charge. I have no faith so I went on line and canceled all services. I was a 14 year loyal customer. read more

Went there yesterday with my elderly mother to close her account for TV that was under my deceased father's name and to open a new account under her name. She chose the channels she wants and he assured her that a technician would come by today to hook up her receivers. The tech showed up today (late) and told her that he was there to hook up her TV and her Internet. She was confused because not once did she say she wanted Internet and she certainly never authorized that. They never gave her a printout of what she was signing up for and come to think of it, she never signed anything at all. So how they get away with doing things like this is beyond me. The guys who work here are only interested in selling stuff to you, probably for a commission. They lost a customer because who would want to stay with a company who does these kinds of things? I'd give them zero stars if I could. read more

Spectrum is just a terrible company that really doesn't care at all about their existing customer base. My cable bill was so ridiculously high that after decades of customer service abuse I had to switch to U-Tube TV (one of my best decisions ever), but I stuck with Spectrum for what they called their special rate, on my internet. In the last 14 months my bill has increased by nearly 50%. Their customer service department says they stopped two promotions for existing customers and only offer aggressive discount promotions to brand new customers. I will definitely be taking my business elsewhere. With Spectrum 30 plus years of loyalty is not worth a thing. read more

Yet another dissatisfied customer. As a long time customer with multiple accounts, let's just say that if my locations being serviced offered another provider, I would leave Spectrum immediately. Instead of trying to correct a dismal reputation by improving their service, they have removed their customer retention department, reduced their technical workforce, outsource a good portion of their call center, eliminated current customer incentives and increased prices across the board. Yep, a disaster of a company with no real leadership! read more

Spectrum advertised that I have an Anytime Upgrade option where I can change my phone by only paying the taxes. Now, after signing up, they're asking me to pay a $35 upgrade fee that they say started just 4 days ago. This feels misleading -- advertising one thing and then changing the terms later. Because of this experience, I wouldn't trust Spectrum with anything they advertise in the future. read more

They are awful! I have had them for 18 years. Recently service was going down for days at a time. I called after being out for three days and they said the credit would be $6.85 cents. It was out the next day and they said it was not out for more then two hours at a time so we can not issue a credit. It was off and on all day but never out for more then two hours at one time. I asked if having it one for 15 minutes then out for 1.5 hours was acceptable service and they replied yes no credit can be issued. . Then I got my bill and they raised it $5 so they did not even give me the full credit for 3 days of no service. I cancelled service and they still want to charge me for the entire month. Run from this company they are awful all the way around. Spoke with two managers before and after cancelling they are not willing to do anything to keep a customer. read more

These guys are scammers! Lying to sell other services. Spectrum rules don't apply to this location. A simple router change that Spectrum approved. Employee lied, Manager lied to sell another service, and he claimed I can cancel the service after a month. They're a joke read more

Everyone! Let's start taking action by filing complaints with the FCC. The Public Utilities Commission... The Better Business Bureau! Any other entities that actually have the power to hold Spectrum accountable for taking our money and providing mediocre service! I can't even tell you how many times in a week my service drops or they shut it down for hours and hours. It's not ok and they know they can get away with it. Let's change that! How about simply provide consistent and reliable service we pay for? That's reasonable. Especially for those of us who work from home. My apartment forces all of us tenants to have Spectrum, their bill is added on top of our rent fee (Don't get me started. They must get some kind of kickback or incentive that only benefits corporate) so I NEED Spectrum not to suck. If we paid for a movie but randomly the screen went black for several scenes, we would want our money back. If we paid for a Costco membership and showed up during business hours yet they constantly wouldn't let us in until "later" how would people react? Spectrum can do better, yet they know they don't have to. Strength in numbers if we start reporting. read more

Tried to return equipment (there were other people waiting to do the same thing). The store has no means of accepting equipment needing to be returned without waiting for an employee to assist you - all employees are occupied taking care of people who dealing g with cell service issues. We waited over an hour and were no closer to having anyone help us as compared to when we walked in the door. On top of everything else, the employees were all rude read more

It's impossible to try and cancel this service!!! Why? I have tried 4 times and they still haven't canceled my service. How is that legal??? read more

Jeaustin at the Simi Valley location was extremely helpful today. Patient, professional and he explained what had to be done in simple terms I could understand. The process does take long to transfer data to a new phone etc. but that is not a customer service issue, it's just the way the iPhones work. We left happy with our purchases and customer service given. No long wait time and comfortable setting (it's spacious if you take kids with you). We've been here before and we'll be coming back. read more

I waited 10 minutes to pick up my order after my mother (the account holder) talked on the phone with customer service. The representative on the phone attempted to add my name to the account but her system was acting up and would not let her, so she put a note on the order allowing me to pick it up at this location. I met Manny at the counter and answered all his questions but when my name didnt appear on the account he refused to give me the equipment. I explained the note on the order and the debacle with customer service. I even offered to face time my mother and have her provide her photo ID in the video call, but he still said no and said I was not allowed to take the equipment. What a joke! I worked in customer service for years, if you are unsure, you get a manager to help you, he didnt even attempt to and told me to leave and come back with the account holder. read more

Cloud DVR glitches during replay, with inconsistent fast forward search tools and visuals. If you watch your tv by dvr to avoid commercials, etc you will want to avoid. Thinking of returning to Directv. read more

Our internet goes out every night multiple times while watching tv. It's been happening since "upgrading " to the most expensive plan with Spectrum. read more

I have been spectrum customer for long long time recently I just sold my house so I have to cancel my internet service .I bring my equipment to the store and stand a line .there are 3 people ahead me they have 4 employees working inside but but they just stand there talking laughing 2 help 1 or just play themselves nobody care if the customers was waiting.they don't give a shit .this is my worst spectrum experience .before they good .i Gona change back to AT&T may be a little pricey but the internet more faster. read more

Spectrum - Television Service Providers Near Me - Simi Valley, California

They suck can't watch any sports without missing half the game from cutting in and out good bye spectrum

Where do you start with Spectrum? Well, let's start with customer no-service. The associates on the phone are no help. They can't make payment arrangements, make changes to your plan, will not negotiate and often don't even fully understand what services are available and what they cost. They do realize there are several other service providers, which they compete with and they can easily lose your business - right? Next is the overall quality of service, which is poor. They advertise download speeds of 1000 Mbps, however when testing their speed, it's only 307 Mbps. False advertising much? TV quality is absolutely the worst. I actually believe we got better reception years ago when we used a TV antenna on the roof. The picture freezes, pixelation and complete service blackouts are frequent. They happen on the order of several times a week, and despite numerous service calls, visits from techs, rewiring and new equipment, it still happens. Overall, aside from the download speed, which is never as fast as advertised, Spectrum has no redeeming qualities. They're not cheap, reliable, flexible, friendly, helpful or competitive. Pretty much any other internet service provider is better. We won't be with them much longer... read more

Spectrum - Television Service Providers Near Me - Simi Valley, California

not satisfied w Spectrum since we got it a few months ago . Found out we had been charged LA county taxes while living in Ventura even though service address is Ventura Co . They took old drivers license info and based it on that. Thank God we figured this out after only a few months. Their DVR system is designed for nothing but to make you pay and frustrate the heck out of you . Outages were frequent . Never had an outage w ATT it was just super expensive . Spectrum for $170 we were getting less channels than we are now streaming it . took 3 phone calls to get the TV to work several days ago. their service dept is not geared toward service but dealing with AI that isn't intelligent at all . Wouldn't allow me to speak to a live person. Third attempt got a rep who had 15 years seniority and gave us valuable info that allowed us to cut the cable cord . Also cut over $40 off our monthly bill. now just need to find altetative wifi provider and drop them completely . read more

Spectrum - We cut the cord today - Television Service Providers Near Me - Simi Valley, California

DO NOT SWITCH TO SPECTRUM MOBILE UNDER ANY CIRCUMSTANCE!!! Biggest mistake I've made in a long time. NOTHING BUT PROBLEMS. Spend more time at the Spectrum store in the last 2 months fixing phone issues than 25 years at Verizon. You truly get what you pay for in life. I attempted to save a few dollars after experiencing record inflation and it has been a complete nightmare and disappointment with Spectrum. Will be switching back to Verizon as soon as humanly possible. read more

Just canceled Spectrum TV and Internet. BE AWARE that they will still charge you for the entire month - no pro-rating. I've been a customer for over 30 years and they didn't care at all. They tried to get me to stay with a lower price - too little too late! I should have been complaining about the bad internet speed and service all along. Good-Bye Spectrum and Hello DirectTV and ATT fiber!! Good to finally have competition in the area. Saving $$ and getting better products! read more

Everyone knows this company is garbage. I am only writing this review to help customers lower their monthly fees that this company keeps readjusting upwards. I am a retired television producer and have worked with all of the networks. In addition, I was under contract to Warner Bros. when time warner created this cable company in the early 90s I know how it works inside and out originally they were honest brokers now they are scum , here's how to lower your monthly rate. You have to call the retention department. You also have to understand their purpose is not to retain you as a customer but to retain their jobs their goal is to wear are down to the point where are you? Accept your present rate. read more

It's kind of like the DMV. Waiting to return a cable box I had to uninstall/install myself as part of an upgrade. I am sitting in the lobby watching a store associate moving empty boxes from one location of the store to the other (guess boxes are more important than me). Already not impressed. With Spectrum, it's pretty much you do all the work (uninstalling, installing, returning, driving waiting). My Spectrum representative said he couldn't give me an account generated receipt as it was already notated the box is out of service. Should I have just thrown the old cable box in the trash instead of driving to the store? He gave me a handwritten receipt. The "no service" Spectrum business model sucks from the top down. read more

My wife and I chose to change carriers. Spectrum has great phone deals. We are extremely happy with our customer service. Cory was extremely helpful and Patient. He sent us on our way Happy customers. I recommend this spectrum establishment. If you still happen to go there speak to Cory. He's a good man. read more

Walked in at 7 asked if they could open up a new line & buy a new iphone in full, they said yes & I got started on the process, the last step was paying for the new phone when another employee handed me back all of my things & said it would take another 20 minutes to finish my transaction & they are now closing up and cannot help me. He walked me to the door & locked it. Never been kicked out of a store in the middle of a transaction. Terrible experience and employees need work on their professionalism at this location. read more

Had a great experience last night with the set up and purchase of my new Apple Watch from Christina

Absolute shyte in customer service. Hire employees Spectrum. It is terrible if I call your customer service line, and just as bad going into the store. HiRE people FFS read more

Very knowledgeable, and professional. Spent time explaining the difference between products. Service very prompt. Manny was excellent!! Thank you. read more

I constantly read the negative feedback about Spectrum. People saying they don't get good service, or the internet, home phone & mobile service stinks. I can't speak for everyone but I disagree with their comments. I don't have those problems. Many years ago, they bought out the contract I had with AT&T. I consider AT&T the worst when it comes to customer service & their plans. U-Verse was the best until AT&T put me with Direct TV, which they unfortunately own. The service went downhill. I was constantly talking to AT&T reps from India who had no clue what they were doing. AT&T loves to raise prices within a month or two. Always telling me they're upgrading their TV & Internet service. I constantly had to fight with them to agree with the contract they put me in. Adding junk channels I don't watch or understand. Towards the end of my relationship with them, they put me on a new two-year contract instead of one. Then they threatened to fine me if I left. Spectrum saved me from them & paid the AT&T contract off. AT&T still tries to ask me to rejoin them, I refuse & decline as they haven't changed how they serve their customers. I've been with Spectrum for many years. I used to have their TV service. But once the contract was up, the prices slowly went up. That's when I switched to YouTube TV. I have an Android box & can download many apps that offer free TV and movies. I only have Spectrum internet & home phone. The home phone service I rarely use because I use mostly my smartphone. The internet on the other hand, is great. Spectrum gave me a free upgrade internet box. My download speeds are now around 350mbps. To me that's faster than the previous. There are outages. But who doesn't get those? I don't complain. Also understand, your devices must be able to handle the download speeds. If you have old TVs, internet boxes, phones, tablets, PCs, laptops, gaming consoles, etc., they won't get the same speeds as the new boxes & equipment. So if you get a chance, upgrade your stuff, so you'll get the internet or mobile speeds you're paying for. I came to this location hoping to lower the Spectrum price. Recently, they raised the price on my monthly bill by ten dollars. The reps gave me a promotion which lowered the price from 15 to 20 dollars for one year. I was very happy. New internet companies are moving into Simi Valley, so while I wait for them, I'll be sticking to Spectrum. In the end, I get great customer service from this location. I can't speak for everyone, but from my experience, it's been superb so far. I get fantastic internet speeds & phone service with no problems. I'd rather be with Spectrum over AT&T. If I have to speak to someone over the phone, at least the reps are here in America & not in India. I never want to return to AT&T. They still provide slow internet speeds, they still break their own contracts by raising monthly prices & then tell their customers the prices go up because of upgrades. Spectrum at least is more reliable than them in my opinion. I'm staying with Spectrum. read more

Wow, terrible doesn't quite describe spectrum in the Simi Valley town center. For some reason spectrum has decided that the Apple store business model is conducive to good business. There's a reason the Apple store closed in the Simi Valley town center and following their business model might not be the brightest of ideas, ignoring customers and having a smarter than thou attitude does not help the situation. it makes it even worse when you make an appointment did you have to sign in at their little digital kiosk only to find out that you don't have an appointment. So here I sit in the lobby signed in as a walk in customer. Wait for 35 minutes before I have enough. Thanks again I won't be coming back. read more

Shit Shit Shit service! Internet service is interrupted every night. That's when they take away full service. This company hires liars on top of their Shit service! read more

Came into this great new location with better hours than their last location, wide comfortable lobby with nice tall chairs and tables to sit at, and MOST IMPORTANTLY amazing customer service professionals who go out of their way to assist their customers. Silvia went above and beyond to make sure I didn't wait more than a few minutes. I want to see the Canelo fight and I needed to pick up a box to order and watch it (since I only lease Cable Cards to use with my TiVo sets). She found one and setup right away to my account and provided me an east to follow guide on how to Install it myself. I'm also fascinated that they are sharing the SAME towers as VERIZON for their cellular service which means they are providing the BEST coverage around for an amazing $45/line for UNLIMITED everything. To top it off they will use many phone from other carriers. Check out my diagram. read more

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Chad and Manny were awesome to work with. Chad helped me with getting our new homes address unflagged and getting us new service as well as new Cell phone service, Manny spoke with me about our pups while I was waiting. And Manny helped me return our equipment from our old apartment. The store is clean and easy to spend some time in, and conveniently located with good parking. The store is next to corner bakery. read more

They promised to offer speeds up to 300 mbps, but typical was always less than 67 mbps throughout the day despite endless phone calls. I finally made the switch to another ISP which was half the price and significantly faster after testing for several weeks. I spoke to their customer service representative, Vanessa, expressing my intent to discontinue my Spectrum internet services. The representative argued with me and said she could not honor my request unless I explained my rationale. After thoroughly explaining my reasons, she disregarded me and proceeded to offer me other services. She refused to let me speak with a supervisor and kept me on hold for 10 minutes at a time. I can't imagine them staying in business much longer now that they are no longer the only game in town. read more

Spectrum - Television Service Providers Near Me - Simi Valley, California

Victoria from this location has absolutely no customer service skills. She was not helpful at all and when I asked if I could speak with someone, she retorted back "yeah - you're talking to me." No sh** Sherlock. She did not try to resolve any issues and gave the bare minimum. After this experience I will be giving my business elsewhere read more

We Spectrum and the Spectrum TV app. Today, the app was not working, we were told that it should be working again by 11:00pm. I called their tech help desk and after trying their suggestion to reload the app and try again (still not working) I asked for a rebate for the time the app was out of service. They said they only give rebates for 'system' outages, not for app outages. This isn't the first time the app hasn't worked. The world will be a happier place when Spectum monopoly ends. I feel sorry for the poor souls that decide to try their wireless, why woiuld anyone think it's any better? read more

Horrible customer service. I person working. 1 hour wait. What the heck. One transaction takes forever

This is the worst service I have ever received! I tried to save money by switching from 20 yrs of loyal Verizon service to Spectrum. The first phone they gave my husband did not light up so he could see it to make a phone call! They gave him a 2nd phone which didn't have sound that anyone could hear when it rang! We returned the 2nd phone and cancelled our mobile account with them! I also made the mistake of moving my phone line on my old Verizon phone to Spectrum! After everything my husband went through having to return both of Spectrum's non-working Orbic Journey V phones, we went back to Verizon. I am now having to dispute my refund through my credit card account because their two managers are incapable and incompetent at providing Customer Service! read more

I went in to exchange my dated humongous cable box for one of the sleeker and newer models. There was a short wait but the transaction could have not gone any smoother. Keenan did an excellent job handling this request with speed and accuracy. Everyone I encountered in the store was very friendly and wore masks to keep themselves and customers safe. Conveniently located at the front at the mall. read more

There is a gentleman either Pakistani or Indian he's a very rude man he was rude to my wife and his customer service was below par terrible terrible service this man needs to be retrained in my opinion. He should not be in Customerservice in my opinion do not deal with him anybody else up there is fine he is a real rude man. read more