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    Verizon

    2.2 (164 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

    Services - Verizon

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    1 month ago

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    2 months ago

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    2 months ago

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    8 months ago

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    Verizon S.

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    6 months ago

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    11 months ago

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    8 months ago

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    5 months ago

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    Verizon S.

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    10 months ago

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    Verizon S.

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    Photo of Lianne K.
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    4 years ago

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    1 year ago

    Terrible customer service. Unhelpful and rude. I will not be a Verizon customer because of this store. Corporate should pay them a visit.

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    Verizon S.

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    Photo of Emily N.
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    2 years ago

    Incompetent workers here, they like to argue with you. Once you transfer out of Verizon they treat you like crap there

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    3 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

    Robbie helped and made my experience so easy and help fixed stuff on my bill too was very nice and friendly to work with!!!

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    Page 1 of 5

    Ask the Community - Verizon

    Review Highlights - Verizon

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    Spectrum - We cut the cord today

    Spectrum

    (89 reviews)

    Went there yesterday with my elderly mother to close her account for TV that was under my deceased…read morefather's name and to open a new account under her name. She chose the channels she wants and he assured her that a technician would come by today to hook up her receivers. The tech showed up today (late) and told her that he was there to hook up her TV and her Internet. She was confused because not once did she say she wanted Internet and she certainly never authorized that. They never gave her a printout of what she was signing up for and come to think of it, she never signed anything at all. So how they get away with doing things like this is beyond me. The guys who work here are only interested in selling stuff to you, probably for a commission. They lost a customer because who would want to stay with a company who does these kinds of things? I'd give them zero stars if I could.

    Spectrum is just a terrible company that really doesn't care at all about their existing customer…read morebase. My cable bill was so ridiculously high that after decades of customer service abuse I had to switch to U-Tube TV (one of my best decisions ever), but I stuck with Spectrum for what they called their special rate, on my internet. In the last 14 months my bill has increased by nearly 50%. Their customer service department says they stopped two promotions for existing customers and only offer aggressive discount promotions to brand new customers. I will definitely be taking my business elsewhere. With Spectrum 30 plus years of loyalty is not worth a thing.

    iProtech - Simi Valley Professional iPhone Repair - Storefront

    iProtech - Simi Valley Professional iPhone Repair

    (122 reviews)

    $

    Robert was very helpful and it was a good experience. I would recommend their store in simi valleyread more

    My phone took an obscene amount of time to fix with a red flag in the beginning I should have paid…read moremore attention to: 12/20 Phone screen cracked and half the screen is black so I emailed on Yelp for a quote. They are the cheapest so I decide to go here (I've since learned my lesson). Get there about 1 and the door is locked but hours say they're open. A neighbor heard me knock on the door and told me the guy was probably out to lunch (with no sign saying when they'll be back) but before I could leave, they called him and he said he's walking back over. I'm told the cost to fix my phone is $50 more than was told previously but I'm already there so I tell him fine. He orders the part and tells me it'll be in by Monday 12/23 I'm told the part is in so I go to get it fixed. When I arrive, the worker tells me that "they sent the wrong color" (black instead of purple) and asked if I still wanted it. The color doesn't really matter to me at that point, I just want to be able to see my screen, so I tell him fine and pick my phone up about an hour later with tape holding the screen in place so "the glue has time to set" which never happens 12/29 Go back because glue is not holding my phone together. They reglue it 12/30 Go back because glue is not holding my phone together. They reglue it and mention my battery might be swollen and if it doesn't work this time, I'll need a new battery (another $90). I ask why that wasn't mentioned when the phone was first "repaired" and was told they must have missed it 1/4 I go into iProtech and tell them something is wrong and they need to fix it. They tell me it's my battery for sure and my phone won't close until I replace it. I head to another phone repair place and ask if they can give me a second opinion on my phone. My phone is opened up, I'm shown my battery is not swollen, screws are missing, what they ordered to repair my phone was not a Samsung product (Samsung doesn't have matte black products), things are sticking out that shouldn't be (such as the S-pen), AND told they aren't supposed to use glue (3M tape is to be used). I go back to iProtech and tell them I want my money back or they need to order the right parts for my phone and fix it correctly (he did admit they use 3rd party products). I'm told it will be ordered and ready Tuesday. 1/14 I'm called saying the parts are in and I ask what happened to last Tuesday. I'm told they called. I called him out as I don't have any missed calls or voicemails. I go in, confirm that they have the correct case/screen that's from Samsung, and leave my phone for an hour. Upon returning I'm told it WAS my battery but they replaced it for free. Suuuuuure. 1/20 Phone is finally looking and sticking together appropriately. The only reason they get 2 stars is they finally fixed it.

    Best Buy Simi Valley - Store hours

    Best Buy Simi Valley

    (218 reviews)

    $$

    This Best Buy is great as I don't have to drive to Porter Ranch or Thousand Oaks to buy…read moreelectronics. The customer service is friendly and informative. During the Covid pandemic, there were barely any employees but now that everything is back to normal, there are many employees looking to help people. I went here almost two weeks ago, looking for a budget TV, as I didn't have the money to buy a better one. I met four employees who all gave me different opinions. The one I remember is Ana D. Ana was very helpful and was willing to go the distance when I asked her the year and model of the TV, she looked it up using the device scanner. Another employee simply didn't want me to buy Samsung but buy TCL, which was cheaper but didn't get good reviews. Some employees kinda didn't want to help and passed by me or forgot to help. They didn't look like they were busy or were helping anyone. The physical media section is small. I still enjoy buying DVD's and Blu-rays over streaming. They are putting out more toys and stuff, which is great, but I wish they increased the Blu-ray section. Because this Best Buy location is small, they are limited to a small selection of stuff. If you want to see a bigger selection, go to Porter Ranch or Thousand Oaks. Wish Best Buy updated the app. So I don't have to tell them the phone number or pull out the membership card. Target has a great app with everything on it, including the membership card bar scanner. Best Buy should do the same. Anyway, shout out to Ana D. I hope she remains there for a long time, grows in the company and hopefully becomes a supervisor or manager. Stores should have more employees like her. Not only was she working on the floor, helping guests, pulling items, but also was the cashier, checking out items for the guests. I'm surprised that Best Buy doesn't have a place anywhere to on the receipt or online to review the locations you visit. It's good to get feedback and help improve guest service.

    HORRIBLE customer service. I've been trying to support this store by going in an buying products…read moreinstead of going online to other services. NEVER AGAIN. They DO NOT stand behind their service. We purchased "installation" with our new TV's and after one of the TV's fell off the wall, damaging the TV and leaving holes in our wall, Best Buy says we were just outside of the 90 day warrantee and REFUSED to help us. It was their horrible installation that caused the damage and they will not stand behind their work. Pedro in the large product restoration department was rude, cold, and not caring at all for the problem their team caused us. He offered NO HELP! My family will NEVER again support Best Buy.

    Verizon - mobilephones - Updated May 2026

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