This store HAS 2 STARS * * which tells all. A very poor rating by the yelp standard. The only way that this could be anymore accurate is if it had ONE star. Read the reviews and see the recurring theme~ I won't make this an EPIC RANT~ however this should be known. I had a ridiculous new phone issue that cost me around 16 hours of my life ( was probably more) and lost income from December to March in trips to this stupid store. The problem was partially with the phone but more so with the service and I had to suffer through random employees guessing at the unsolvable problem, with bunches of pointless phone calls to customer service, from within the store with employees (ironic) yet not telling me they were taking guesses at the problem and speculating the entire time. *No existing protocol for such a problem exists and it likely remains that way.(Yet T-Mobile DOES have a fail/safe for such an issue)* Trip after trip after trip to the store- all with an undercurrent of increasing condescension and being patronized. I kept coming back and entertaining the nonsense because I REALLY DIDN'T WANT TO LEAVE VERIZON (Stockholm Syndrome) until I finally got fed up and cancelled everything and simply went to T-Mobile in mid-March. Ironically, I was with verizon for over 16 YEARS with no problems. In less than an hour I had a new fully functional service and strong signal bars everywhere I go with T-Mobile. On a few of the trips I had to suffer through with this store some mindless "Party music" that seemed to hold some importance. Some employee kept playing the party music noise which was counterintuitive, undermining the integrity and seriousness of the store and my problem. The party music was derailing my thought process, and focus and I probably would have said YES to anything to be able to get out of there!! No one seems to read the customers here. Maybe mistakes, and poor customer interactions are covered or hidden to maintain a status quo as often is the case in retail? Maybe the store is poorly run. I don't know. As for the company verizon, I had a pretty good overall career experience, and some satisfying interaction with other verizon stores, but this store FAILS. Something is wrong here. Most people will not likely have an experience such as myself and some others on here but It is no wonder verizon is hemorrhaging customers. I'm also now paying $50 instead of $73 per month as an accidental BONUS!! We were also motivated to cancel the lackluster, problematic verizon home cable and internet as a result of this painful encounter. read more

Verizon - MEGA FAIL - Mobile Phones Near Me - Simi Valley, California

Thanks Tarek for your patient help with my phone! Unfortunately after glitching a lot over the last 2 years, my 13 was DINE! So...I decided to get my new phone upgrade! (FREE) I really appreciate the fact that he wasn't in high pressure sales mode! He showed me all my options, costs, savings etc...and he helped set it up. I've been coming to this location since they first opened and have always had great customer service! Not sure about all the crappy reviews? I think maybe they expected more than what the stores are set up to do... They're really for sales and minimal tech support. They do a great job here regardless of what the 1 star reviews are saying. Highly recommend coming here and please note, this is a corporate store and I have made the mistake of going to an "authorized Verizon dealer" store twice where both times I've had BAD experiences-both occasions they totally messed up our account! Shady dealings! High pressure sales approach and lies. Stick with the corporate store! Thanks Verizon! Happy 31 year customer! read more

Thank you Justice for your time and patience. We appreciate your kindness and helping our family with getting our upgrades done. You made us feel comfortable with the changes and explaining the details of our plan. Customer service at its best. read more

Just know this.. Calling Customer service is how 99% of what you need to do has to be done calling in. You can really only buy product from the store. Calling CS can be a blessing or a curse. It used to be wonderful and I would get way better service and better promotions calling in vs. visiting a store. Now calling in is hit or miss. I highly recommend calling during regular USA business hours so you get USA customer service. Too many barriers when you are transferred to the overseas CS network. Sometimes i just keep calling back until I get USA service. I upped the stars to 2 as the manager was apologetic but our sales person was like "oh well" . we returned the wi-fi modem to the store, that was without incident, but then we found out the 4 hours spent on the phone was for naught and we had to go home and do it again this time for 1 hour 15 minutes to get my husbands phone linked to my account. It only took an hour because we actually got USA customer service and they completely understood what the problem was. I didnt have to spend 30 minutes listening to him apologize. We overheard another client having the same problem. I realize this isn't the store's problem but There has to be a better way to connect clients especially 28 year clients to a direct rep who knows what they are doing. The store should have a "hot line" that can call into corporate without a 45 min wait only to get a first level coached staff member. I spent well over 20 hours on this phone project . read more

Absolutely useless , always a wait of 50 minutes ! When the verizon staff finish with one customer they dissappear into a bavk room then go missing for 20 minutes . Overall Absolutely deplorable customer service ! Also When you call verizon customer service number there is no option to speak to a human being .. Avoid this place and change your service provider !!! read more

This place is an absolute joke. Don't even waste your time coming here. I drove over for help transferring my service from a business account to a personal account and ended up having to do everything outside the store on my phone using their WiFi after my coverage dropped during the transfer. The representative was literally ZERO help. I'd give zero stars if I could. read more

Customer service routes calls to chat nearly impossible to talk with anyone, wont update my Caller ID and app issues, switching for sure end of month read more

A complete waste of time. If anyone is doing a study on incompetence, then look no further than this stellar store, it is on full display with the utterly poor customer service, no sense of actually wanting to help anyone and the air of people who think you should be thanking them. We all know what Verizon charges monthly, and to be honest they should be thanking us. After this complete fiasco I switched to AT&T after 20 years with Verizon. Verizon used to be the front runner, the company who was willing to earn your business by being professional and above all, customer service. I ended up calling Customer Service to complain about the service I had received and that I still have not received my network extender, since we have poor cell service at our home, her suggestion to me was I should switch to AT&T because they have a better service. When you hear a different company telling you to go to a competitor because they can't offer any kind of customer service or equipment that you need I think that speaks louder than words goodbye VERIZON it's been a slice. read more

Peter did an amazing job getting us a great deal! He was super helpful and sweet throughout the whole process and let us get a great deal on two new plans with iPhone 16 Max Pro, I would recommend going to him :) read more

MARCUS was a great help! Made my trip to Verizon very easy! I had to trade in my old phone, buy and new phone, and transfer everything over to my new phone. He helped out TREMENDOUSLY!!! Thanks Marcus! read more

All I can say is this was by far one of the BEST experiences I've ever had in a Verizon store. David was such a huge help. He helped me with my trade ins and was very helpful. He was a pleasure to talk to as well. He didn't rush the process and asked if I had any questions on my new phone. I truly appreciate his professionalism. Thank you DAVID! read more

Need to improve on their customer service. The rep let me walk out after he couldn't use my Verizon gift card. If we can use it at the store then why provide the customer one! read more

We have been waiting now over 90 minutes for a basic phone number transfer. Not to check in kind you, but for the procedure . Poor Conrad, who is polite and apologized for the delay, was not able to complete this and his " manager kept barking orders to him without stopping to just help or do it himself . When I asked for him to assist he wouldn't do it and instead made excuses for the other departments . When I told him I am not interested in hearing this , he rolled his eyes at me. And when I told him not to do that he said he was used to someone being nicer. What?! I told him that I've shown a great of patience considering I've waited over 90 minutes and no end in sight. He walked into a back room and loudly said to another employee that " it must be the moon", to which I replied that it wasn't but rather incompetence. No reason to make customers wait this long, now going on two hours ! Again, Conrad was trying but the situation clearly needed more assistance vs. Conrad getting transferred to multiple departments . And especially no reason to be rude to a customer and just offer excuses versus just stepping in to help. Customer service is imperative at this store - there are already too many complaints. read more

If I had rated for my first visit to this location, it would have been a 3, maybe 3.5. Saturday, though, I had a great experience! My newer cell phone had been making calls in and out on Friday, but Saturday it just wasn't. Tried online support and that went nowhere fast. They didn't have any customer service reps to speak with for at least two hours. Got ready and came over to this Verizon store instead, expecting that it would take a long time to get help with it being a week before Christmas. Instead, though they were busy, I was lucky to have a team member come up to me in a few seconds time and offer assistance. When I told her what was happening, she immediately responded that they'd been seeing a number of customers with SIM cards that needed replacing. She grabbed a new SIM card, registered it to their system, swapped it out on my phone, then tested by calling my phone from hers. We then reversed it and I called her phone from mine, and I was good to go again. The whole thing took less than ten minutes! That was a fabulous result to a problem that could have derailed the rest of the weekend. I was able to run several other errands thereafter at the Town Center Mall and still make it home to get ready for a holiday party that evening with less stress in my day due to this excellent customer service! I didn't catch the representative's name, but she definitely made my day brighter. read more

Terrible customer service. Unhelpful and rude. I will not be a Verizon customer because of this store. Corporate should pay them a visit.

Incompetent workers here, they like to argue with you. Once you transfer out of Verizon they treat you like crap there

This store has absolutely the worse customer service. I went into this store twice now and have been ignored not even acknowledged by one person while the agents sat at their desks looking at their phones with no customers. (Side note. If they are working on something customer related. They should do this out of the sight of the customer in front of them. Or at least acknowledge the customer standing there and SOMEONE stops what they are doing and serve the client.) The first time 4 agents including the manager ignored me. When I finally got help to purchase an iwatch I was dismissed and told to go to Apple! (really?!?!) (and, I did!) When I spoke with the manager and told him I didn't deserve to be treated that way he pretty much brushed me off with a sad apology. This past Thursday I went in to buy AirPods this time I recorded the service... Same thing! (I will be posting the video.) Verizon! I have been a customer for over 15 years! You have to do better. Teach your employees not to judge a book by its cover. Hire people who want to be there. Make sure you are monitoring the store's culture so that EVERYONE is treated fairly and equally regardless of what they look like. Pathetic service. If someone knows how I can get in contact with the District Manager or the Corporate office, please let me know. read more

This is for Verizon in general. Today, I was alerted that they were unable to withdraw my auto-pay. I looked at my account and discovered my card on file was expired. So today, Verizon charged me an additional $30 because they were unable to withdraw $30 from my auto-pay account. Today is May 25, 2024.... my bill is not due until June 1, 2024. Not only do I pay my bill early, but I have never missed a payment or been late or over due. I don't agree with this practice, I don't think it's fair. I'm an unsatisfied customer. I would have given Verizon a "0," but that option is not available. I'm upset, and this is unfair. I would not recommend you to family and friends. Again, my bill was not due until June 1, 2024, and you penalized me with a $30 charge for a bill that is not due until June 1, 2021. Depicted below is phitos of the additional $30, and picture 2 is my due date of June 1, 2024. read more

Verizon - Mobile Phones Near Me - Simi Valley, California

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I'm not sure about these reviews. I think people shouldn't base their complete thoughts about a store based on just on reviews they read. I think they should base it on their own experience. My friends and family highly recommended Verizon Wireless to me. I was with Tmobile for years. Never did me wrong. My account was always in good standing. Service was just ok. Until the day I made the switch, Tmobile, locked both my phones, held my numbers so Verizon couldn't port it. It was a total nightmare to get Tmobile to release my numbers. They were acting like complete assholes (excuse my language). It felt like a bunch of kids bullying a kid. Going back and forth with them. It really sucked. P.I.M.A Until I walked into this Verizon Wireless store, right after work, one hour before they closed. It was the best night of my life. They took multiple steps to get my numbers ported. (I ended up purchasing 2 S24 Ultras) . They got those 2 phones activated and ready to go. The level of customer service that I received that night was above and beyond. I went in their upset and irritated. I came out a completely different person. They really made my night. I will never go back to Tmobile. Their customer service sucks. The way they treat people is fake because at the end of the day. They will end up screwing you over. As I said before, it's ok to read reviews, but experience things for yourself. Thank you Verizon Wireless of Simi Valley. Much appreciated! You guys Rock! read more

One star is too much. I was in this store 11/18 at 5 pm. There were 5 customers. Two separate women trying to do business were talked to like trash! Overhearing both of there issues it involved pricing. Bait & switch As I listened to it all, both basically had the same issue. They were quoted a price agreed on then the price had changed for BOTH WOMEN! Higher of course. Listening to there plights I knew that they had been baited by multiple male sales rep along with a store manager. THIS IS NOT A VERIZON STORE BUT A FRANCHISE THAT USE HARD TACTICS. They were yelled at by the group of men as they were told they were crazy. One was kicked out of the store as the manager on duty told her he refused her service and to GET OUT! They also got me! My Internet went down. I was told the service I needed (which was actually incorrect) was free. After I left as they couldn't solve my issue I got a bill on my account from verizon! $85.00 I have contacted Verizon corporate. They have had issues with the high pressure sales tactics by franchise. We DO NOT HAVE A TRUE VERIZON DEALER IN SIMI. Stay away from the franchisees. Unscrupulous practice is being kind to describe these outlets! Belittling women and men was witnessed! It's not over you scum! read more

Robbie helped and made my experience so easy and help fixed stuff on my bill too was very nice and friendly to work with!!!

I can honestly say I see why this has the low rating that it does I spent over an hour and a 1/2 on the phone with Verizon help who was also trying to call this location with 0 success they said that the only option is to go there which I know will result in me being told that my item that's been on hold for more than 2 days won't be available for me to be picked up and I'll have to jump through some hoop or some nonsensical crap in order to get my resolve read more

Rude. Unhelpful. Don't come here because they'll just tell you, "we don't do that here, you have to do it over the phone or online." read more

The manager patty was so rude. Not willing to help me , she even told me that she have 2 min and will leave me. And then left me unattended. I called customer service over the phone and they helped with everything. Don't go there patty is so rude she even gave me a face and didn't reply to me when I told her thank you. read more

Verizon service is awful. Takes 20minutes to connect on the phone, I had to call their business for work and they didn't follow up with me after their initial troubleshooting of turning the phone off and back on didn't work. I'll be switching back to T-Mobile. Ridiculous how bad personal and business support is. read more

Yes, don't go here. I went to go buy an iphone and add 1 line to my plan. I see my bill the following month and they add a service without my consent. They will do anything to help their own pockets and make commission and make you go through all the obstacles to cancel What you did not want or know was added to your plan read more

Verizon - Mobile Phones Near Me - Simi Valley, California

Absoutely CONSISTENT horrendous service... Worst customer service that have EVER had... Sadly, it's been consistent at this specific Verizon location. My personal last (3) upgrades ATTEMPTS @ this location have been absolute horrible. I have been a 20+ year member of Verizon & NEEDED to update my phone due to an unfortunate incident & was without a working cell phone. Made my reservation early in the morning for 3:00 pm today & even showed up a few minutes early. After I arrived, I remained @ the main entrance to figure out their process (regarding lines, check-ins, customer service rep) unfortunately because we didn't receive a single greet, or a measley acknowledgment of our presence. Figured I was a few minutes early, why not wait. Then 10 minutes goes by... still not one person made an acknowledgement or even eye contact. I finally approached a young man, he acted annoyed and interrupted. I told him I had an appointment, he said to sit and wait until someone becomes available. Thought to myself the purpose of an appointment.... So I patiently continue waiting when a young lady walks up and asks to help me & he rudely tells her "I already logged them in". She just walks away. As of this point it is 15+ minutes past my appointment, not on has helped me, no one has acknowledged us. I had to remind them that I had an appointment for me 3:00 pm & was told to wait until someone became available. The young lady who wanted to assist us WAS available & was told not to because "I had already logged them in"... The guy who is busy with another customer has the young lady stop from helping us because it was clear he wanted the sale. I am so shocked Verizon has people as these represent their company. Absolutely pathetic, clearly this guy placed his "sale" a priority over a PATIENT CUSTOMER that had a SCHEDULED APPOINTMENT. Sad part... Wasn't even acknowledged for over 15 minutes.  This "employee" needs to learn a thing called customer service, & RESPECT the consumers TIME... Especially when someone is about to drop  $800+ on a phone. Tip of advice... GO TO ANY OTHER VERIZON retailers in town... I'm a loyal Verizon member for 20+ years & this location is a sad representation of the company. - Shareholder read more

Patty Torres the manager here has no business as a MANAGER!!!!! TERRIBLE CUSTOMER SERVICE!!!!!!!!!! She has NO CLUE ON CUSTOMER SERVICE.. Lied to me about not having a iPhone 14 pro, when I went in to purchase. so I purchased the 13, as Im waiting a lady next to me comes in buys 2 iPhone 14 & no these were not pre ordered!!!! they all admitted they were wrong. Patty says what would make you happy I said how about Free phone cover or something SHE SAYS NO. STAY AWAY FROM THIS STORE SHE HAS NO CLUE HOW TO RUN A STORE. read more

If I could give less than zero, I would. Went in to get help with my phones storage issues only to be told, "we have no idea how to do that. We are just salespeople and can't help. " Now I'm calling, and I get India read more

Switched from T Mobile to Verizon and did everything online. Walked in to pick my phone up and dude was on his phone not even trying to help me activate it lol. If you're going to be that petty because people don't go to the store and get it from you then it's because associates don't care to help. If you're not about helping Verizon's customers the go somewhere else that makes you happy. Don't project that energy on customers and other people. read more

Sergio is THE Expert! He stayed later than usual and helped my wife and I upgrade our iPad! Sergio saved us money while he upgraded my phone too. A store special dictated a free iWatch as well. Sergio is smart, helpful and transparent. I am a 20 plus Verizon customer and was treated as such! Sergio, thanks for helping this Gen-Xer client! Respectfully, Jeremy read more

4 days ago I would not suggest using this branch for Verizon. I have my business account through Verizon. I was told to go to this branch. Never ever again will I visit this location. I was treated like a criminal at the door. I planned on spending a few thousand dollars on phones today. Couldn't even look at what I was buying. Very unprofessional very rude staff never again. Plus there 3rd party security service was very rude Allied security. This is the 2nd time I have visited this location got the same service. For being a loyal customer for so many years to be treated like this makes me sick. CAN YOU HEAR ME NOW!! read more

I'm giving them two stars because they got me in and out very fast, and honored my appointment. So Verizon offered a special trade in your old phone you get a s23 I paid the extra money for the s23 Plus and all the other charges, when I asked them could you help me transfer data and then they said well we're going to charge you 30 bucks to do that after spending the money I spent, I said understood what about just helping me put on the little plastic covering over the glass to protect it which is what takes if you know what you're doing 10 seconds now we're going to charge you $30 On top of that their attitude was very bad very rude and just terrible customer service I guess they don't care but I see why this business only has two stars from pretty much everybody read more

Worst customer service ever from all aspects of Verizon. Today I ordered Verizon Home Phone from sales rep Cornelia over the phone. She couldn't wait to be done with me. I went to the Simi Valley store to pick it up at 7:30 pm. They were already closed, even though they were supposed to be open until 8:00 pm. Spent hours on the Verizon Chat (because of course you can't reach a real person) repeating my story 4 times. They said they couldn't change the delivery. Then tried to cancel the order-they couldn't do that either. Horrible customer service. I'm going to Spectrum. read more

I have been with Verizon for a month probably, and it's been a negative experience so far. First, I don't have any service at home. Second, I called customer service to upgrade device as I shattered my iPhones screen. I Went to this store, wait was about 30 minutes, odd but okay. Then a customer stormed off pissed saying, "thanks for shitty service. Then another stormed off saying, "you are an idiot" to the same representative. I was the lucky one who got the same rep. I explained my issue and he told me to call customer service! I said they told me to come here, he said the information is available on your app, and I pretty much ordered the phone myself without getting my questions answered. I repeated my question 3 times. I am considering canceling and going back to AT&T. I was with them since 2005! Yep time to go back. read more

I needed help recovering data from my broken phone. Eric was the technician helping me. Even though he could not get the info due to severe damage to my old phone...he tried very hard! He was so kind. The lost info was very important to me and he was just so kind and understanding. It meant a lot to me that he tried so hard. A really good guy. read more

Went into the Verizon at Simi Torn center. Was greeted my Mario Vega. This employee is topnotch. Answer all my questions and set me up with the best plan I was upgrading too . read more

Esteban was absolutely disrespectful I've been with Verizon for 7 years I went to go in an ask about upgrading my phone he rolled his eyes and gave me a huge attitude at the end of the day if your not going to be nice, be professional, as a manger I expect more. He was speaking to other customers the same. Had to go to another location made me feel so uncomfortable and disrespected. read more

Horrible customer service received at this location today December 18, 2022. I purchased a phone back in November and that order got lost in what Verizon referred to as "a glitch". No one at Verizon called. No one at Verizon apologized. No one at Verizon seemed to care. No one at Verizon offered any support. Do not shop at this location. Considering a switch to another carrier that is willing to help correct a customer service problem created by their system. Horrible! read more

Do not come here, go to the Verizon in the Simi Town Center. Your employees did not know how to handle my issue and told me that I should go home and call customer service (i made an appointment). Then the manager came out and told them to call the customer service for me so I didn't have to wait since it was a warranty issue. As soon as the manager left they started talking trash in front of the customers in the store "yeah we all have the same pin to the safe because this company is so lazy" another employee chimed in "I'm off the clock I don't want to be here". They said hello to everyone that came in and then ignored them for 10 minutes. All the while telling every single person that came in - 'sorry we can do anything about' every issue that was raised. They never offered an alternative. One little old lady came in, showing them she couldn't send text messages. An error message would pop on screen. The employee looked at it and gave it back to her saying there was nothing they could do and sent her on her way. No help, no working with her to find a new phone, no call to support. All the while I'm on the phone with customer service by myself. They just ignored me and pushed me out of the way. No one in that store wanted to help anyone, no customer services skills, everyone was bored and wanted you to know that WE were inconveniences. I am absolutely floored at how terrible this experience was. read more