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    Recommended Reviews - Spectrum

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    Install Tech
    Richard F.

    Got our internet and TV package installed this week. The Tech they sent was not very knowledgeable and took a very long time to install. Once installed it is working just fine with 450 mps on the download. They also have an app that allows you to stream TV channels which is pretty nice.

    Hot mess? Big wait!!
    Lisa V.

    Ok as big as Spectrum is they only have two employees working for ALL services (I'm talking, asking a question about a bill, buying a new phone and transferring all their data, returning a box, requesting a box, questions about how to work their phone, etc)! This store is packed with 10 customers waiting! I just want to pick up another cable box. Ug!!!! What was even more disconcerting was the fact that the "Assistant Manager" laughed with another employee when a customer walked in, looked at how many people were waiting, then walked out.

    This was the email confirmation reflecting the service and charges.

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    6 years ago

    Helpful 4
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    5 years ago

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    6 years ago

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    Review Highlights - Spectrum

    Walked in and was met by Luke Buchholz, he was very friendly and personable.

    Mentioned in 2 reviews

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    Frontier Internet

    Frontier Internet

    (837 reviews)

    West Tampa

    While the service is working, their Fiber 1Gig options is very quick, however, I just had my first…read moreoutage today (4 weeks after install) and the customer service is non-existent. Regarding customer service alone, it would be a zero rating. First, went to their app, but it insisted that no outages were present in my area (well, that was false). Then started a chat, but the bot went on for 1.5 hours with notices of please wait ... finding an agent. About 45 minutes in, I also called customer service, only to stay on hold with no help for another 45 minutes, with constant message for me to try out the Frontier App. Finally, I received a text, where Frontier acknowledged that there was in fact a "data outage" and to expect a fix in another 2 hours. During this time I was never able to speak with a real person via chat or phone.

    I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

    Spectrum - televisionserviceproviders - Updated August 2026

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