The wait time is too long…read more....................... ..........................just to return equipment. Nothing positive about this experience

Title: Spectrum Fiber Went Down With No Warning, Ruined My Graduate Finals & Client Meeting, Then…read moreSupport Treated Me Like an Idiot I pay premium prices for Spectrum **FIBER**--you know, the service they brag is "ultra-reliable" and "virtually outage-proof." Well, today at exactly 11:00 AM the entire neighborhood's fiber internet and TV died. No advance notice, no alert, no nothing. Dead silence from Spectrum while I'm in the middle of: - A make-or-break remote client presentation for work - Proctoring and submitting my final exams for my postgraduate degree Both crashed mid-session. Clients watching my screen freeze, exam software timing out and locking me out--total catastrophe. After wasting almost an hour trying to figure out what happened, I finally reach customer service. Instead of any apology or urgency about restoring their supposedly superior fiber network, the rep's genius solution was: "Have you tried connecting your laptop to your phone's hotspot? Would you like me to explain how to do that?" I'm on **fiber** that I pay a fortune for, it's YOUR job to keep it running, and your answer is to push me onto my cellular data (and act like I've never heard of tethering)? The tone was dripping with condescension, zero empathy, and outright rude when I asked for an ETA on the fix. They literally told me "these things happen" and kept pushing the phone hotspot nonsense. Spectrum, you charge fiber prices but deliver dial-up reliability and customer service that belongs in 1995. You turned one of the most important day of my academic and professional year into a nightmare, then mocked me for your failure. I'm done. The second another fiber provider (or even Starlink) is available, I'm gone. You don't deserve a single customer who actually depends on the service they're paying for.

Great products, service and support. Always someone there when we have technical issues or need to…read moreknow about new products and services. PBX-change offer features that the big carriers lack like a soft phone option, CRM integration and call recording. If you work in professional services these are must haves. The best feature is actually getting my calls which the big carriers were dropping.

While the Internet service is fantastic, the backup services are the key here. To know that data is…read moresafe and secure in an age of such chaos is comforting. Not having to worry, not having to stare at the ceiling at night wondering, that's what you get here. Peace of mind... I'll take it. Thank you!

Great and fast service for an order pick up. Friendly staff and clean store. They need more phone…read morecases selections though! Otherwise highly recommend this store

Fast, friendly and did a great job today! The guy did a great job of explaining things and…read moreoffering quotes/paperwork. Location was clean and by a lot of cute shops.

Moved in sept 24, only internet available was Spectrum, I had called Hometown and was told they…read moredidn't service my area! Fast forward to April 25, talked with Rod owner of company! And he said they did. So I went filled out paperwork. He stated he had 2 towers and told me the one he wanted to use. Probably be a month he said,, I stated I'd be in Maine working so had all summer. When I arrived back and checked back in it was a your on list, trying to work on storm damage! OK on 2 different times I rescued calls setting up service app, both canceled by Rod mornings of both, Nov of last yr he's having surgery, probably be at least 6wks... I called this week Feb 26, he called back and started in on phone I'm banned from everything getting service for a post on Facebook blog that I wrote. As he was trying to cover himself by going back to when I was told on phone they didn't service my area people witnessed him in person telling he did. I posted is on FB and when I retured his call he was unreal on phone bared for life!! He was still talking but I hung up phone! Hometown Wireless canceled multiple appointments and hasn't followed up. Time to explore other options and give them a 0-star review Hometown wireless differently fall below ....

They did not give us our money back. They could not give us the service and it was over the month…read morewait. They are covered in their contract, read it carefully. Also they charge extra for streaming but don't tell you that up front. This is the worse buisness I have ever dealt with. Their service is not even a 1. The owner told us he would never give us our money back. Very mean man. Buyer beware.

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.

Run, do not walk from this so-called Internet service! This is probably the worst company I have…read moreever dealt with in my 76 yrs. There customer service amounts to Fred Neal, Rodney Neal, John Count or others ordering you out of their business - because you came in to ask 'where is the service you promised 8 weeks ago'. That's what I did; fred neal denied he was a owner and informed me that I had lost all 'credibility' for demanding my money be returned ($150.00). When I reminded them that I had called on numerous occasions and no one had returned my calls, and that the service was to be done in 'one week, possibly two' (from August 28th), their hinchman came running out of the other room screaming for me to 'get out' right now, and slamming his fist on the counter so hard I thought he either broke his fist the counter!!! In short, these people have no right being in business - period! They use intimidation to verbally 'beat up the customer'. I got my money back because I was not intimidated by these jerks and I was going to stay until they gave my $ back or called the Zephyrhills Police Dept. to come and throw me out (Fred Neal then told me me he called the owner and he would be their shortly and call the police!). This is their act (Fred is the owner along with Rodney and John Count) of Dade City. They are a bad joke....I'm not laughing and neither will you if you do business with them.

Last week when the winds were high and tree limbs were everywhere. One of the limbs hit my dish and…read moremy satellite was knocked out. I found Robb on Yelp and told him the situation. He came out same day and fixed everything and provided more than exceptional service. My mother is moving down from Jersey soon I'm making sure she gets her programming and installation from him!

From the owner: Dealer sInce 1994. Local Dealer. Same day service in most cases. We specialize in RV installations…read moreand repairs. We carry tripods and mobile dishes. We specialize in non-roof mounts at no extra cost. When you are in a jam, give us a call.

This company provides network and IT services for businesses and other customers…read more I was recently at a pinch a penny location where the owner was telling me what a great company with outstanding customer service they are. I use Verizon services and unfortunately for me, as a homeowner, this company only provides services on a larger scale. I would switch to them in a New York minute if they serviced individual homes. I base this on the owner of the establishment who I respect.

Totally disappointed in this establishment. Was without power for 9 days once we got the power then…read morethis company allows a contractor to enter my fenced yard leaves my gate wide open allowing my 15 yrs old blind Chihuahua to either be picked up or wonder off. He wouldn't have wondered off since he's blind, sweet natured, lovable not like most Chihuahua's. Upon calling the company very insensitive. There should be records to tell me what contractor was in my yard. Having a fur baby for 13 yrs they are family.. not just a dog.. UPDATE: it's been 5 days this company finally got back to me with a forward pic stating the contractor took a pic of deceased animal saying that's the way they found him.. How Cold!! But there isn't any remains.. what happened to them.. (5) days later the field operator forwards this pic #2 how cold & where if the remains?? What did Spectrum do with my precious Elvis remains..

They spend lots of money for advertising but their help staff is terrible. You cannot pay the bill…read morefor mobile unless you use a credit card. As credit cards take percentages of the bill for themselves; this company is not run with any financial knowledge. I have had a overpayment balance for years but now they say, they did not get the money, automatically sent by my bank. The bank proves they sent it but obviously, someone that is suppose to work in collections had misplaced the check. Terrible. I will be changing carriers. Too much money on advertising and not enough on keeping customers.

While the service is working, their Fiber 1Gig options is very quick, however, I just had my first…read moreoutage today (4 weeks after install) and the customer service is non-existent. Regarding customer service alone, it would be a zero rating. First, went to their app, but it insisted that no outages were present in my area (well, that was false). Then started a chat, but the bot went on for 1.5 hours with notices of please wait ... finding an agent. About 45 minutes in, I also called customer service, only to stay on hold with no help for another 45 minutes, with constant message for me to try out the Frontier App. Finally, I received a text, where Frontier acknowledged that there was in fact a "data outage" and to expect a fix in another 2 hours. During this time I was never able to speak with a real person via chat or phone.

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.