My phone finally decided it wouldn't charge at all last night. I'd been dealing with it being a…read morepain to charge for over a year. I had to put it in all special positions just to have it catch a charge. Today I was out of sorts since it was completely dead. I knew it was not the battery. It was the charging port. No charging cord worked for it even though it worked on my hubby's phone. I did some research on cell phone repair in the area and this one stuck out to me the most. Gizmo Pros definitely lived up to their reviews. I called and the guy who answered was very nice and personable. I let him know the issue and asked him how much it would be to fix. He was very straight forward and helpful and I appreciate that. I set up an appt to come in. He took care of it right away. It took about 30 minutes to fix and there is also a Yelp check in for a free screen saver so he took care of that for me. I am happy that I went to Gizmo Pros. This business is not in a very high traffic area for all. It's in the Meadowpointe neighborhood. But definitely go out of the way for this business. They will be a great help for your cell phone, iPad, and lap top repair. They also have cell phone accessories and phones.

I dropped off my iPhone 13 Pro to have the screen replaced, but they installed a lower-quality…read morescreen without clearly explaining the difference between the options. After the replacement, my phone's battery started draining much faster. I went back and paid extra to upgrade to an OLED screen, but that replacement didn't even last a few months before the display started failing. Eventually, the screen went completely black. When I returned to have it checked, I was told there was nothing they could do because the warranty had expired. No solutions were offered or help. I had to beg for the gentleman to open it up to at least take a look if anything was loose. Just a suggestion to pay for another new screen and "see what happens." Overall, very disappointing experience and quality of parts.

What a pleasure! Rich our Sales Tech was better than knowledgeable about Verizon Plans and Services…read moreand our needs. Upgraded one Phone and transferred/activated another. A few service related glitches that were quickly solved and we were in business. Overall a great experience! I would highly recommend this crew and location for your Verizon service.

I can't recommend strongly enough to avoid doing business here, especially with Hadaasah. You might…read morethink it's a Verizon store. It is not. Hadaasah mislead me on nearly everything. It has taken more than 3 hours on the phone with Verizon to undo the damage. Steer clear of Hadaasah and this store.

Michael was extremely rude and told us to leave when I asked "to many questions more than once" for…read moreclarification. Told us he was calling security because we didn't leave at the exact second he asked us to. Absolutely horrible experience and service for someone who supposedly has been working there for 16 years

I went to this location the other day and was helped by a younger dude. I was disappointed with the…read moreexperience. They added unnecessary fees and tried to overcharge me for a new phone. I left the store and called Verizon customer service and they helped me get the phone for $300 less than the store was trying to offer me. Their numbers just weren't making much sense to me. I've decided to deal with Verizon online instead of visiting a store from now on

Aiden and Andrew are awesome. I highly recommend this place. Took 3 phone to get fix.read more

My phone cracked and I was able to get a claim going with asurion. The next day I dropped my phone…read moreoff. I was told it would take 3 hrs but it was done in less than 2. My screen was amazing and it past all the tests. I even purchased a case from here.

Bought a phone case and three days later the outer case cracked. Went back to metro told them what…read morehappened, showed the case for an exchange but was told that in order to exchange we needed to bring in all the pieces. Went home, searched and found the missing piece and brought it back. Then was told that it wasn't exchangeable and I would only be able to change if the color bled, etc. I would have respected this business more (and eventually came back) if I was initially told that no exchanges for cracked pieces - no prob, I understand. But being told one thing the first time then something totally opposite the next is what I have a problem with - be consistent. By the way, I dealt with same person both times.

I heard bad reviews about this store before going their but I wanted to give them the benefit of…read morethe doubt. I went to purchase a phone with a plan (new Service) the representative that did my transaction was very polite and pleasant (Sunday 12/11/16) He advised me about porting my number, at the time he said i needed my Pin number and account number which i did not have with me, but he did advised that once i have that info I can return the phone to get the 2 phones for free Samsung deal, I drove an hour to the location today 12/12/16, another representative was there who advised me that i was not able to get the deal because TMobile and Metro merged so I am not eligible for the deal. He was nice at first but then became very rude after I insist on a refund because the manager said there was nothing he could do. This was one of the worse customer service/manager experiences I have had from a place of business where I am spending my hard earn cash, I refused to be treated that way and i hope other people will read this review and opt for another Metro PCS location other than this location I understand that there are policies and procedures I work in a customer service environment, but when an error is made on the companies part, the company should take ownership, none was taken at this location. I was not expecting them to give me the deal that is against policy procedures but i was expecting better customer service and ownership of the miscommunication.

The service in this T-Mobile store 2001 Piazza Ave #135 WESLEY CHAPEL, FL 33543 is simply awful…read more The employees in this department are only interested in selling to people who come to their store to buy something. I placed an order online on 02/26/2026 and came to pick it up on 02/27/2016 in the morning. The system for issuing orders, was not working in this store. They said that catnt So I had to come to this store a second time, where one manager was talking on the phone, two others were serving one person, and another was busy with another family. After waiting for 20 minutes, I asked them to assign at least one employee to give me my paid order. They replied that everyone was busy and I had to wait until someone finished serving a customer. After that, I asked why they didn't respect me and my time. After all, my task was to pick up my order, and you had two managers working with one family. After that, I was accused of disrespecting the employees, even though at that moment an employee could have given me my order, but she preferred to chat instead of giving me my order. My order number 81636141892

Had a great experience at this T-Mobile location. All the staff were professional, friendly, and…read morevery helpful when going over my upgrade options. They helped me find a better deal than going through Apple, which saved me money monthly! Huge shoutout to Steffi and Camila for being so knowledgeable, patient, and easy to talk to!! Very happy with the experience they provided and extremely excited about my new phone.

They advertise lower rates. But their rates are higher than ATT unless you jump though their hoops…read more And as for an 83 yo veteran I don't need two more lines.

Came in to cancel a phone line. The employee instructed me to call customer care and went right…read moreback to staring at his phone. Terrible customer service.

The crew that works here is always on top of their product knowledge and will go out of the way to…read morehelp you. They even helped us put the stick-on screen protector that can be a tricky thing to get right.

I had a great experience a couple of years ago when I came to this store to upgrade my phone and my…read moreexperience today was no different! Gia was so friendly and helpful!