Washnwerk damaged my car and verbally agreed to cover the damages. When I sent them the quote for…read morethe damages a few days later, they denied responsibility and denied ever offering to pay for the repair. Multiple other customers reported similar problems with Washnwerk. Here's what happened: I brought my car in for a window tint and picked it up to find damage on the rear driver's side of my vehicle -- white paint transfer and my light blue paint scraped off. When I discovered the damage, the manager, Garrett, acknowledged it looked like a white car had hit my car and verbally agreed to cover the cost of the repair. My partner witnessed this interaction including Garrett saying "We'll cover the cost of the damage because I don't want you to leave here feeling like we screwed you over." I did not file a police report that day because I trusted his word. I included a photo of my car that I took immediately upon discovering the damage. Upon sending him the quote for the damage, he claimed his employees denied causing the damage and that his ring camera footage showed nothing happened to my car. But that footage was conveniently deleted before anyone could review it. He also denied ever promising to pay for the damage. Because I trusted his initial commitment and didn't file a police report right away, I lost the opportunity to have law enforcement review that footage; law enforcement said they would have confiscated the footage the day the damage was discovered if I had filed a police report. I inspected my car for bird droppings the day before dropping it off at Washnwerk and a witness can confirm they didn't see the damage before it was left in their care. I am now stuck with a $1,000 deductible on a property damage claim for damage I am certain occurred at this business. I looked over the reviews left for Washnwerk on Google and found 6 other reviews describing damage to customers' vehicles such as exterior damage and new stains in the interior. In every instance, the customer reports that the damage was never remediated or at least doesn't mention any remediation. Washnwerk commented on one of these reviews claiming they wanted to make it right, but the customer didn't update their review to confirm any remediation had happened. One reviewer reported the exact same experience as me -- an initial offer to pay, later retracted. There are screenshots of these reviews below. I'd hate for this to happen to anyone else. Please choose a detailing company that stands behind their work and takes responsibility when something goes wrong. If you've had a similar experience and haven't shared it yet, please do share.

Garrett and his team provided great work, Excellent service, and detail on my vehicle! Quality…read morework and attention to detail! Friendly and professional customer service. Don't hesitate to give them a call if you're in need of a detail and added service on your vehicle.

I go to Sam's quite often and love how clean my car is afterwards and I've always been comfortable…read morepulling over drying it off, vacuuming out and making it look great! The price isn't bad for how good it looks I'm soon to get on a car wash plan, I love it!

staff are always friendly! I come by everyone once in a while because I like a clean car. they…read moredefinitely deliver

Service was great from the man who sold me the wash choice to the person who told me my car was…read moreready I'll definitely be back

Poor quality work for nearly $50. Back seat and cargo area was not vacuumed as was requested. We…read morevacuumed it out with our shop vac at home in under 10 min and it looked perfect after that. We posted a negative review on Google and were called names. They seem to like to point out that they are the "only full service car wash" in Wake Forest. Seems like the marketing message is "we're all you've got so suck it up". We're new to the area and we're looking for a good car wash. This will not be it.

After the other local car wash decided to shutter its windows and doors very suddenly without…read moretelling anyone (but wanting to continue to charge my card and forcing me to cancel via phone), I decided to give Autobell a try. Compared to what I was used to, this place is top notch. The quality of the automatic wash is very good, and their system does a much better job at not clobbering my side mirrors. The young guys working there have been great and have delivered excellent customer service that I'm just not really used to receiving these days. From a personal perspective, I am impressed with these guys and will continue with the monthly service, which is also a better value than the last place. Great job guys.

Stopped by here to get my car washed and vacuumed out. I have a membership at a different car wash…read moreand wanted to compare services. Very glad that I did compare. I chose the $29.99 wash, including tax about $32. My opinion - definitely not worth the money. The wash was very fast and has the long strips that "whip" across your vehicle. Not a fan. Excited wash and three young men were waiting around, I was only customer there. They weren't very friendly. I waited outside while they vacuumed my car out. When my car was done, they yelled the name of my vehicle. I guess there's no other way to get a customer's attention, however I didn't care for that. The car looks fine, tire shine was meh. I won't be back. Definitely returning to my regular auto wash place, which is cheaper and does a better wash, and doesn't use the wash "strips". One and done!

I'm just so impressed by the quality of the job they did. They really listened to me when I asked…read moreto not use any products with a strong smell due to sensitivities I have and the result is incredible. Every single inch of my car is absolutely spotless and looks brand new -- from the tires to under the seats, no spot was left untouched (and uncleaned!). The prices were very fair and they even talked me down to a cheaper package when I was discussing my needs with them. I would highly recommend this place.

Nick and his team did an amazing job with my wife's 11 year old car. It looks almost as good as it…read moredid the day we brought it home. It needed more work than originally estimated, but the team stayed late on a Saturday to get it done. Worth every penny.

I will never use Autobell on Capital Blvd. Their machines have damaged peoples cars and the workers…read morefrom my experience have been taught to lie. The minion that is called a manager said the car was damaged before entering the bay and this caused the bumper to tear. It appears from looking at their reviews this has happened multiple times and you have to take them to small claims court or have your insurance go after them to get your car fixed. I see why they are rated at best a 2.5. I feel it should be a 1. I will never go there again because you better believe they could care less. Make sure you get a police report before you leave if they damage your car. Sign of the times.

Kasey was thoughtfully informative friendly and professional. I felt very comfortable with Kasey…read more I'd love to have Kasey each visit.

Great employees, great wash, easy go through center, and price variety is good!…read moreMy suggestion is to have individual bay towel and accessories or a lot more mobile accessories units for customer convenience! I will return !

I enjoyed washing my car with Sam's Xpress. One of the best in the area. Eli was so kind and…read morehelpful to offer to help me wipe down my car after my wash. He's such a great employee that should be recognized for his efforts to provide a great experience and exceptional customer service that goes above and beyond. I am pleased with my experience and my wash. Thank you!

I don't know wtf is wrong with this location but trying to charge $18 for a single car wash is…read moreinsanity and will be reported to Corporate. This location has went down this past year. Stop trying to hustle people!

Just had a car wash for $12. The entire back of the car was dry. Didn't even get wet - completely…read moreuntouched by the car wash. Sides/front got wet, but bottom 10% of car not wet either - still dirty. Vacuums were out of order as well.

I have 2 shedding dogs and after Jeremy finishes my car, you would never know. It looks brand new!read more

We used Jeremy for our two cars. Very punctual. He did a great job, attention to detail, while also…read moreeducating me on his various detailing options. We will definitely use them again. Recommend to anyone.

Self car wash? I do this…read more Radio up and my doors opens, I take my time to get my baby sqwueaky clean. They have super vacuums with air fresheners and a pressure cleaner for the exterior of the car. They do provide a change machine as well as others for a leather wipe down and a cloth for $1.. Sometimes I leave my car at a carwash and sometimes I like to do it myself. Either which way, here is where I come.

Plenty of water pressure. A little trash but not too bad. Place is hidden behind Exxon station. Lot…read moreis very small so don't take a trailer In there.