I had low air pressure in one of my tires; when I tried to fill them at a gas station it kept…read moredeflating. The guys here were so nice and were able to take it in right when I arrived. They told me the expected price right away and it didn't take long for them to fix it. They were super informative and didn't try to upsell me anything. Will definitely come here for any future tire needs!

I moved from Middle Georgia to Athens 3 years ago but I came back to Raffield when I needed tires…read morebecause of the great experience I have had with them over the years. I get my tire rotation (included in the purchase price), and, like today, they always work me in on short notice when I'm in town to see the grandchildren. Dale and his crew are tops in my book.

the worst experience I've ever had at the locust grove store. They have always handled my vehicles…read more They have changed management and they have no customer value anymore.

excellent customer service, had emission service performed…read more had to go back twice, onboard computer had not updated after new battery replacement. justin was very helpful each time advising and reassuring me. the second time i returned everything clicked. i really appreciate his help and the service he rendered.

They did an oil change for me and I had a great experience with that. Another time I came by here…read moreto get my tires rotated but I was told that they were unable to do so because apparently the staff takes shop tools home and doesn't return them. (I do understand that some mechanics bring their own tools to use.) I don't understand how they can keep up with all of their stuff when the place is such a mess. Must cost them a lot of business if they don't have the basic tools required to get these jobs done.

AMAZING!! That is how I describe Brandy. We were on our way home from our Florida Spring Break…read morevacation when we had problems with our jeeps breaks. Brandy went above and beyond to help us. She showed up where we stopped to check out the problem, helped us find the parts we needed, and then stayed late to replace everything that needed to be fixed. She also missed part of a concert she had tickets to that night, which we felt horrible about. All I can say is that there needs to be more people like her in this world that would go the extra mile to help a family in need!!! SpeeDee Oil Change & Auto Service is very lucky to have her!!! Oh and please tell her we made it home safe thanks to her!!!

If Negative Stars were an option...buckle up for this parade of horribles...this is my synopsis of…read moremy 5-page Word document of notes from this "experience". I brought my vehicle to this Mavis location on March 28 for four new tires. Less than half a mile after leaving the store, my entire wheel came off the vehicle while turning into traffic. There were no warning signs, and no lug nuts were found at the scene. Police were called, and the vehicle had to be towed back. While I was initially assured that Mavis would cover all damages and provide a rental car, the process that followed was extremely mismanaged and frustrating. I did have an assigned point of contact at the regional level (after they abruptly fired the store manager who was the only helpful person during this process); however, this did not lead to resolution. My contact, Marcus King, repeatedly provided inaccurate information, failed to follow through on commitments, and misrepresented the status of repairs and coordination efforts. While I generally knew where my vehicle was physically located during the process, no one -- at any level -- could clearly explain what work had actually been completed, what was still pending, or provide proper, itemized documentation of repairs. Additional issues included: Significant delays in rental car approval and coordination Rental payments being stopped without notice, resulting in charges to my personal card and the lack of ability to return said rental car for two days after dropping it off at Mavis, incurring further charges. My vehicle being moved between repair facilities without clear communication Inconsistent and, at times, contradictory information from staff Lack of any itemized or legible documentation for completed repairs until I demanded it and they made up some on a computer After nearly a month, I was told my vehicle was ready to be picked up at another location (Sharpsburg/Newnan) per my request. Within minutes of driving it, I experienced a loud metal grinding noise. The issue -- a bent back plate -- was identified almost immediately, indicating the car had not been properly test-driven, despite assurances that it had been. Also, when I left, they assured me the rental would be returned, which it wasn't for over two days, causing charges to be put on my card. The most concerning issue is Mavis's customer service structure. Customers cannot speak with anyone at the corporate level; the highest level of contact available is regional management. When a situation involves failures at that level -- or is directly caused by it -- there is no meaningful escalation path. This creates a complete lack of accountability for serious issues, including those involving safety. Plainly, there is no customer service to be had for you and those who are in "charge" have no desire to help because they simply don't have to. I have never encountered a customer service model like this. In a case involving a major safety failure caused by improper installation, there should be transparency, clear communication, proper documentation, and access to decision-makers. Instead, I experienced the opposite at nearly every step. I ultimately received compensation almost a month after the incident, but only after significant effort, repeated follow-ups, and escalation attempts on my part and demanding to never speak with Marcus King again - another regional manager was finally able to get me some compensation for this horrible experience. This entire situation was not just frustrating -- it was preventable and revealed serious gaps in both operational and customer service practices. I'm sure some chatbot will come on here and say "Oh we're sorry, please call us at XXXX Ext. 2" and that will do absolutely nothing. I just pray everything was actually done, as they said it was.

Do not. Under any circumstance go have anything done here. Nothing. They said they had fixed…read moremy brakes. I drive off and bring my car back a few months later and they said my previous new brake job wasn't in their computer system. So they did an inspection and said its all original parts. They flat out lied. Said the repair would be $2510. Dont lie. They are not a good shop. Another local shop repaired it under $800. Yep. Unethical is Mavis

Took my car here for brake service on a Saturday and picked it up on Monday due to parts needing to…read morebe ordered. Car seems to be back to normal but it's so hard to rate the service because of the rude lady helping at the counter. Not sure if it was because she doesn't like working on weekends or whatever her issue was, but her attitude was very unpleasant from the time I dropped off my vehicle and picked it up. Sucks because they were so close and I needed brakes, but I'm not comfortable spending $400 plus where I don't feel welcomed to return if other issues arise.

I ask specifically for heavy-duty breaks on my truck. I went to pick up my truck and was told…read moreheavy-duty breaks were installed. Paid and went to leave and felt the need to look up on my phone the breaks on my receipt. They installed medium duty breaks on my f-350. The manager stated "that was all that was available at the time to put on my truck". Why didn't I receive a call to confirm this change! Unacceptable on all levels. I would not recommend visiting this location at any time. Mechanics wonder why they get a bad wrap for poor service and quality, this only futhers that skepticism for me.

The people there are so helpful!!! I was in the Kroger parking lot and just loaded my groceries…read more The trunk of my SUV was NOT closing and I could not figure out why. It was hot and I had my baby in the car and didn't have anyone to help me. So I called the tire shop and asked if someone could come and take a look at my trunk and possibly fix it and they came right away! This young man came out and re-fixed the hydronic arm back into the ball joint and tightened the bolts for me. THANK YOU to that guy for coming and helping right away! He was so nice and I am so grateful!!

Amead went above and beyond. Ask for an appointment with him. Five stars. Will be back again! Very…read morehelpful and even added air to my spare tire.

took my 2018 Honda Pilot Here Once! it was overheating and acting up. brought it, paid for it, took…read moreabout 2 days to get it done! 3 days later, it did the same thing! I called them and they told me to bring it in, to see if they had missed something or something was left undone. my husband was at the Taco Bell and we asked for a tow truck, they said okay, but if it was their fault we wouldn't have to pay for it but, if it was something else other than what they were fixing, we'd have to pay the towing. the owing fee was $150... from Taco Bell, to the shop. it wasn't even that far. my husband ended up asking help to push the car. we get a call the next day, that the car is ready. we come in, they said "alright, take it". didn't get charged or get any explanation. second incident, my husband brings in his 2015 Chevy Silverado. it needs breaks changed on all 4. tell me why it's $2,000 ?? what do we do, we bring all the parts. the brakes and brake pads and router, and caliber. just for the labor it was $700? which is crazy, cause my husband kept going back and forth with them. they kept telling him they weren't the right breaks, or pads, and my husband comes to talk to the machanic and he's like "oh sorry, we haven't even opened the boxes or looked at them" NEVERMIND, $680 to change one set of breaks, router and caliber. FUCKING CRAZY. I'm sorry but, they need better communication skills, and they take sooo long to get things done.

They are good and they're polite and explain what's going on with your automobile vey clear.read more

I've had multiple cars serviced here for over 30 years and always been very satisfied. i trust…read morethis company to be honest and helpful with advice regarding tires, maintenance, checking out a pre owned vehicle to help me decide whether to buy, etc. Very reliable in my many encounters with them. I moved to another town and still go there to handle my car services.

I found out from experience this is a very small time auto repair shop I called this shop asked…read morethem how much will it cost for timing belt on my car they gave me a price told them I'm bringing my car the next day so brought my car waited two called up there ask about my vehicle I guess I was talking to the person in charge the person in charge said I was talking to a new person and they only do timing belts in the winter and their sorry I don't know what's more frustrating that I was lied to our that they let anyone there answer the phone and ok everyone to waste their time and money to get their vehicle there this complaint is to warn everyone to make sure you're talking to the head auto repair person before making the mistake I did because It may happen to you