We had Bob Jensen come out to repair a Fujitsu mini split and service another. The technician was…read moreSage. This was late on a Friday (7/17) afternoon. The first mini split condenser was fried and had signs of a leak. It was over 10 years old. He called Conor, a supervisor, to talk to us about a new unit. We thought given how busy everyone is that it would be weeks before we could get the split replaced. Conor was able to get to our house in about 30 minutes. Sage serviced the second split while Conor was in route. When Conor arrived he went through the options. We needed something soon with the heat we are experiencing. They carry Mitsubishi mini splits. They had a slot for Tuesday 7/21. We had done our research, so we were comfortable acting quickly. Both Conor and Sage listened to our concerns and made us feel like we were in good hands. For the day of installation Jorge and Aaron showed up on time. They were able to remove the old split and install the new one by midafternoon. Very efficient and respectful. They checked the system out, asked if we had any question or concerns. We have a 115-year-old home, and they were careful in our old home. Our experience with Bob Jensen Heating and Air was outstanding, and I do not say that lightly. Sage, Conor, Jorge and Aaron were great. We would highly recommend Bob Jenson to family, friends and neighbors, without a doubt. We ill add that they have 24/7/365 emergency service.

I'm taking the time to update my review so other people don't go through what I went through. I…read moreprefer to post positive reviews and if there's an issue I contact the company to resolve it. In this case, Jensen refuses to make it right. My minisplit stopped working after a Bob Jensen technician did routine maintenance on the unit. Before that visit, the unit was operational. After the visit I got flashing lights on the unit. I Googled the sequence of flashes - they indicated that a thermister cable was malfunctioning or incorrectly installed. When Jensen sent the same technician out, he opened the outside unit. I could see that the thermister cable was pinched in 2 places. The technician cut the cable on either side to splice the cable together for a temporary repair. In order to do this very simple splice, he needed to talk to someone on the phone. That person sounded very frustrated with the technician's inability to understand how to do the splice. The tech asked if he should cut off the plug on one end which would have ruined the possibility of splicing the cable for a temporary repair. He clearly didn't have the most rudimentary knowledge about cables. I left at that point and later the tech told me that the splice was complete, but it didn't fix the problem. In the meantime I had been researching how to buy this cable and ordered it since the tech couldn't tell me anything about Jensen's ability to get one. (Bear in mind that the system is sensitive to changes in resistance and a splice may or may not work, so it's necessary to replace the cable.) It was obvious that the Jensen tech didn't know what he was doing, so I contacted a local AC repairman. We examined the splice done by the Jensen tech. THE JENSEN TECH HAD SPLICED ALL 4 WIRES TOGETHER, SHORTING OUT THE THERMISTER CABLE. The local AC repairman correctly spliced the cable and that cleared the fault code, but he let me know it might not last because of the system's sensitivity to resistance changes. In fact, it only lasted a few days and I paid him to come back out to install the new thermistor cable. The only thing Jensen would pay for was the cost of the new cable and shipping. I am out a considerable amount of money from fixing what Jensen broke. On top of that, Jensen insisted that their techs know how to splice cables and refused to fully compensate me even after I showed them photos of the incompetent splice. Then Jensen sent me a letter saying that having an different AC business do repairs could affect my warranty. This is a lie in California because another AC business can do warranty repairs, assuming the unit is still under warranty. Of course, I no longer trust a Jensen repair tech to work on my system and I want a competent repairman to do preventive and corrective maintenance. Bottom line: Jensen won't offset the cost of another company fixing a problem that Jensen created and that a Jensen technician couldn't repair due to incompetence. Also, although I personally saw the crimped cable, the Jensen tech made sure he took it with him - I've little doubt that the tech knew he messed up, but he can't hide his incompetent cable splice because I have photos of it. On top of all of this the technician repeatedly tried to hard sell me a maintenance agreement after I told him I didn't want one. Bob Jensen is no longer a family-owned business. They are owned by a corporation and when you talk to a representative you're talking to a call center. It's apparent that Jensen, under corporate ownership, no longer prioritizes sending out well-trained technicians. They'd rather send a poorly trained tech who prioritizes selling maintenance agreements and then duck responsibility when one of their tech breaks equipment.

I've worked with this company for years now, and the service has always been outstanding. Their…read morework is consistently top-notch--professional, reliable, and done right the first time. Whether it's routine maintenance or a bigger repair, they always deliver excellent results that I can count on. Recently, when our AC unit started acting up during a heat wave, Sam was the technician who came out. From the moment he arrived, Sam impressed me with his friendly, respectful attitude and clear communication. He took the time to thoroughly diagnose the issue, explained everything in straightforward terms so I understood what was happening, and walked me through the recommended repairs without any upselling pressure. His work was meticulous and efficient--he got our system running perfectly again quickly, and even offered helpful tips on how to maintain it better going forward to avoid future problems. What stands out most is how well this entire team, including Sam, treats customers. They've always been courteous and caring with me and my family, making us feel valued rather than just another service call. Sam truly embodies the company's commitment to quality and customer satisfaction. I wouldn't hesitate to recommend their services to anyone--especially if Sam is available! They're dependable, skilled, and genuinely nice people who stand behind their work. Five stars all the way. Thank you, Sam and the whole team!

5-star experience! Our house was for sale and our furnace stopped working so we were looking for a…read moresolution to get us through the sale of the home. 3 companies unanimously agreed the motor had failed. One suggested replacing the furnace, which was not an expense we wanted to have to undertake, one said he'd inquire about a replacement motor but never got back to us, and Adam at Global Heating and Air saved the day!! For a fair price he ordered a universal motor and installed it, and the entire HVAC now works better than before. Adam was highly communicative throughout the process and what I appreciated most was his effort to find us an effective but least-cost solution. He saved us thousands of dollars by repairing instead of replacing. I would definitely use him again and recommend him.

These guys are great. They came in at a great price and did a great job. I hired them to replace…read morethe AC for my condo and they did a great job there so naturally I hired them again for our house, which hasn't seen any major upgrades since it was built. Install went very smoothly and they installed a thermostat of my choosing, even though they mostly support nest. They even fixed an issue with my downstairs vents where they weren't getting airflow (One of the splitters came undone in a wall). Post install is where this company shined: Both the AC and Furnace went awry shortly after install. Marco came out promptly and spent a good chunk of his time investigating the AC to see what went wrong and got it working again. I did end up finding out post install that the AC cut-off box switch was failing and needed replacement. The heater had a manufacturing error where they had to reduce a part twice. Overall. Very good work at a good price and stand by their work.

This Company is excellent. To replacing my AC unit took one…read moreday done by two extremely professional Technicians. Highly recommend Gladstone Heating and Air.

Such a positive experience! We were a new customer and was able to schedule an appointment within a…read morefew days for an HVAC maintenance. Very fairly priced with good communication. Juan was amazing! He came by even after hours and did such a thorough job. Answered all our questions and provided great tips for ongoing care and maintenance. Highly recommend asking for Juan!

We had a full HVAC installation that included removing the old units, relocating the new units from…read morethe garage to the attic, moving the thermostat, installing all new ductwork, and cleaning and replacing all vents. It was a Big job, and I must say the West Coast team did an excellent job. Communication was great throughout, and the entire team was a pleasure to work with. We had a couple of other companies provide quotes, and West Coast beat them all! They were reliable, professional, and affordable. The installation went smooth and passed all inspections with flying colors! Thank you to the West Coast Team for the Great service!

This is our second time using EZ Breezy and we are so glad we hired them again. Our experience was…read moreexcellent from start to finish. The installation team was professional, efficient, respectful of our home, and did a great job with the replacement of our AC system. Everything was completed on time, they cleaned up after themselves, and our new unit has been working perfectly. A special thank you to Ed, who went above and beyond to help us through the process. He took the time to understand our situation and worked incredibly hard to find a solution that made replacing our system possible for our family. We truly appreciated his honesty, kindness, and willingness to advocate for us. While I know our circumstances were unique, the level of care and customer service he provided made a stressful situation so much easier. It's rare to find a company that combines quality workmanship with genuine compassion for its customers. We highly recommend them and are so grateful for everyone who helped us get our home comfortable again.

I highly recommend EZ Breezy…read more We had a maintenance service call for a dual split heat pump system. Serge was on time. He's very knowledgeable. He let me watch over his shoulder as he was doing the service. He explained the pressure readings on his test gear. I'm an engineer so I know that he was being honest. He checked the inside units and explained everything about the operation.

Very happy with the team who assisted me from scheduling to sales to the install technicians…read more Loving my mini split! Fits nicely in the space I planned to host it. Will use them again in the future. If you are considering adding an air system or need a repair ask for Joel! No pressure, professional and knowledgeable.

Had my first maintenance with this company. Carlos the tech was great detailed and explained…read moreeverything. This company seems to care about its customers and while they r in business to make money they seem to try to give u the best deal possible. I will be a customer of theirs for a long time

I've had service with them several times throughout the years. I actually did end up signing up for…read morethe membership plan to get a discount on some larger replacements/maintenance I needed. I would consider the the plan more just prepaying certain services. They come check out AC and furnace twice a year. They now also include a plumbing inspection and water tank flush once a year which isn't a lot but convenient cuz I'm lazy. I see a lot of the bad reviews are about upselling and mention the home Depot deal. Found them through Google a couple years ago and not home Depot so I'm not sure if they send different people or what. With the plan they have been pretty consistent with calling and making sure I don't forget to do my scheduled maintenance and inspection. For a long time a guy name Justin came by the service me so they're always pretty consistent. Now it's switching over to Willie after a couple of years. For the service itself, they do take lots of pictures, explain things in details and show how your system is running objectively. They do help explain things in layman's terms if you're not familiar with it so the techs themselves are pretty good. Overall I would recommend for a customer focused experience that's pretty convenient.

Jesse Puga was extremely professional and helpful. He came out after I had a toilet leak that…read morecaused some water damage, and he was able to quickly assess the situation and fix the issue to prevent any future leaks. He also provided helpful recommendations to keep my home safe and running smoothly. I really appreciated how efficient and knowledgeable he was, and he took care of everything right away. I also love having the membership. It provides great pricing, and every interaction I've had with the team has been professional and reliable.

Red saved the day, and the wedding gift…read more Anderson quoted us $13k to replace our "totally broken" outdoor A/C unit for our 2-bedroom condo. A second company gave us a wide range of less ridiculous pricing, but no real answer to the issue and they never ended up coming back. With a wedding looming, we assumed we'd have to wait for the summer to save more money and maybe get lucky with some wedding gifts to help pay for it all. So glad I saw Surf Bros HVAC in the neighborhood and gave it another shot. Red actually diagnosed the issue on our unit, returned with the correct part on the same day, topped off our refrigerant, and helped me sort out the new controller I installed for way less than a thousand dollars. We feel like we won the A/C service lottery on this one, what a great find in 2026 when it's summer every other week.

Thank you to Surf Bros! Had a central A/C unit that wasn't properly cooling. A tech visited two…read moredays later and identified a bad capacitor that needed to be replaced. He also noted another unit the same age on the property that was showing similar symptoms. Surf Bros was great about coordinating with the tenants for the service visit.