Available on the weekend which was important for our rental cabin. Sent someone out within an hour…read moreof my call. Was able to trace and fix all the damage done by the rat that had chewed through a bunch of my wiring and added a protective sleeve to try to prevent future damage. Courteous and the service quote just to come out covered most of the work that was done. We were worried a whole new panel would be needed and a number of replacement parts. Spa heated right back up that day.

Oscar at Pinnacle Tubs is the MAN!! I walked in. He showed…read moreme all of the tubs that fit my budget. He explained everything I needed to know about the tub and I was sold. I paid for it that day with a convenient e-invoice and I was good to go! I got it delivered in less than a week(we got lucky the manufacturer had one in stock) Oscar and his team delivered it and I cannot be more happy. My family and I love the tub and we will be getting all of our services from PINNACLE TUBS!! Thank you Oscar and Team!

Possible Scam. Multiple requests made for a repair. Appointment scheduled. No show each time.read more

I hired Continental Precision Pools after my pool pump failed and I needed help getting everything…read moreback up and running, including draining and cleaning the pool. Craig was professional, extremely knowledgeable, and upfront from the beginning. He initially quoted a very fair price for a like-for-like pump replacement -- much lower than the $12K quote I got elsewhere. I ended up upgrading to a 1.5 HP pump, which raised the cost a bit, but the installation was done well and everything worked great. Craig and his team did a solid job draining and cleaning the pool, and I appreciated the bundled pricing offer to keep costs manageable. Where things fell a bit short was in communication. The monthly pool cleaning service was quoted at $170, which felt a bit high, and when I asked about flexibility, communication started to taper off. I also didn't receive a walkthrough on how to use the new pump -- just the manual. Overall, Craig really knows pools and gets the job done efficiently. If the communication and follow-through had been a little stronger, this would've easily been a 5-star experience.

We've had an excellent experience with Olsen Spa. They service our jacuzzi regularly and do an…read moreoutstanding job keeping it clean, safe, and running perfectly. The water is always fresh, crystal clear, and properly treated, you can tell they take real pride in their work and don't cut corners. Every visit is thorough and consistent, which gives us total peace of mind, especially in a mountain environment where maintenance really matters. On top of that, the service is friendly, reliable, and reasonably priced. Communication is easy, they show up when they say they will, and they care about their customers. You can feel that this is a small, family-owned business that values relationships and quality over volume. If you're in Big Bear and need dependable spa or jacuzzi service, I can't recommend Olsen Spa enough. Supporting businesses like this is a no-brainer, they earn it every single visit.

Olson's Spa Service is not only reliable but very responsive whenever I have had an issue with…read moreequipment in the past. I have been a customer of theirs for years and have zero complaints. In fact, I became a customer of theirs due to issues with another company that was not responsive and created a toxic environment in my hot tub where the bacteria level in my hot tub resulted in a doctors visit. I am glad I made the switch to Olson's. Last thing I would mention is they are well connected within the community and have even helped me find reliable service providers outside of spa services. HVAC repair, chimney sweep, and painter. That's good old fashioned customer service!

We chose Nice Guys Pool Service when we bought our new home. James is very knowledgeable and…read moregenuinely cares about taking care of our pool. When we first met he explained to us how the pool equipment works and what he does to ensure everything stays in tip top shape! The online portal for payment is easy to use. Very happy we chose to go with his monthly service. He is an absolute pleasure and our pool has never looked better!

Wow! Absolutely amazed! We had a terrible issue with black mold and 3 pools that were in terrible…read morecondition. James responded to my inquiry same day. He offered to test my water and clean my filter on the spot even before I hired him. I immediately loved James' attention to detail and his care for doing a great job and delivering a sparkling pool. He cleaned my filter and tested my pool and went on with the rest of his busy schedule. The next day, I was given a reasonable estimate for ridding my black mold and for servicing my three pools. We hired James. It's been three months now and we are impressed and over satisfied with how James delivered. James spent a week working tirelessly to rid the black mold without having to drain our pool. We had a relapse after a few weeks and James went back at no additional cost and got it back under control. As far as our pool maintenance; each week we get an email from James with the results of the water testing, what chemicals he put in the pools to keep them at the right level, and a picture of our sparkling pools. Pools that looked dark and greenish before are now bright sparkly blue. Thank you James for being so amazing! You have taken a huge burden and stress away from us.

I have a Pool Heater that is about 25 years old, it started making really loud clanking noises and…read moreshaking real bad. A new heater would cost a few thousand dollars and most repairman say that the parts have been discontinued for this old heater. I was contacted by Joel and he assured me that he can use his resources to find the parts needed to fixed my old unit and have it done at the fraction of the price of a new heater. Joel has great communication with me, I think the longest I've waited for a tax return was only 15 minutes and that's because he was in a conference. Super nice guy! I highly recommend this company.

Joel responded to my request with a quality solution. The price was fair and less than other…read morecompetitors were offering. Mostly because Joel was actually providing an upgrade to my current system instead of doing a complete replacement of our controller. The entire system did not need to be replaced. Joel did what was needed and necessary not just what is in his best interest. I would knocked down 1 star due to the delays in starting. I was told the start time was earlier in the day but the delay was caused due to some issues with Yelp communication and other emergency. He started late and needed a different controller cable for my pump. Joel came back the same evening to finish the project and everything works great.

I am absolutely thrilled with the service I received from Blue Octopus Pool & Spa and highly…read morerecommend them to anyone needing pool or spa maintenance. This company truly delivers on its promise of great service and outstanding results! From the initial communication, their team was professional, courteous, and incredibly knowledgeable. They didn't just perform a standard cleanup; they approached my pool service with a meticulous attention to detail that truly set them apart. They didn't just make my pool "clean"--they brought it back to life! My pool is now sparkling, crystal-clear, and perfectly balanced. Specifically, I noticed: Impeccable Water Quality: The water chemistry is perfect. Gone are the subtle cloudy patches; the water is now pristine and inviting. Thorough Equipment Check: They took the time to check my pump, filter, and skimmers, ensuring everything was running efficiently. This preventative care gives me great peace of mind. Attention to Detail: The technicians went above and beyond, ensuring the tiles were scrubbed and the perimeter was free of debris. The service has been consistently excellent, making pool ownership effortless. If you are looking for a reliable, expert, and five-star-worthy pool and spa service that treats your pool like their own, look no further than Blue Octopus Pool & Spa. They are the only company I will trust with my pool maintenance! Also the value is amazing! Very fair pricing. Thanks again!

I had an amazing experience with Blue Octopus Pool Company from start to finish. The service was…read moretruly top-notch, and the owner went above and beyond to make sure everything was handled perfectly. The "green to clean" process was incredibly fast, what looked like a major job was taken care of in no time, and the results were honestly impressive. What really stood out, though, was the customer service. The owner was friendly, professional, and genuinely cared about doing a great job. He kept me informed throughout the process and made everything feel easy and stress-free. If you're looking for a reliable pool company that delivers both quality work and outstanding customer care, I can't recommend them enough.

Hector Frias has been cleaning our pool for five years, ever since we moved here, and we wouldn't…read morechange for the world. He's knowledgeable and prompt, always letting me know when something needs attention, and as I'm a first-time pool owner, guiding me through work that needs to be done. He's arranged to have my defective heater replaced, and coordinated the resurfacing of my pool and spa in 2021. You can't go wrong with Frias Pool Service.

The owner Hector is a good man and reliable. He came out about an hour after I called! Nice guy to!read more

I called to get my spa fixed. Originally Dennis was great. I paid $306 for him to repair a panel…read moreand then crickets. It was like pulling teeth to get a response. He said when the panel came in, he would go install it and then I never heard anything back. I had to follow up several times he apparently finally went over to the property took a look at it and then left according to the tenant there. Absolutely no communication no response and at this point I'm gonna have to follow a small Claims Court, Monday just to get my money back. Awful experience. Do not use this company!

Dennis is the best! He clearly has a love for this work and it shows in his professionalism, care…read moreand communication. He maintained our in-ground pool and spa for many months until we moved, brought the water chemicals up to the perfect balance and kept everything sparkling clean. His communication, easy texting, was always fast, friendly and responsive. Great guy and great job!

I knew Nick was different right off the bat. Of all the people I reached out to, he was the only…read moreone that tried to help first, instead of just throwing a Service Fee at me. He did his best to troubleshoot over the phone, but once I hit a road block, I just asked him to come out to fix it. He was prompt with scheduling, and got me in the same week. He even offered to come out sooner but I couldn't because of work. I was having issues with an error code the hot tub was giving, and Nick was able to pinpoint it to one of two errors while troubleshooting. He tried the cheaper fix before going into the big fix and luckily for me, it worked! I was very pleased with his prompt service, professionalism, and extensive knowledge and experience in his field. The cost was still low due to his diligence, and now I have my Jacuzzi back!

I've used Nick several times now and I have no complaints. He's incredibly knowledgeable and the…read moreonly guy I will use for repairing my pool equipment. Not many people have the skills to do what he does so I'm glad to have found him.

Initially, I was very impressed with the responsiveness of Rolando, who is very good at…read morecommunicating both via phone and text and he came to my house to do an evaluation of the pool refurbishment/ remodel project and appeared very very knowledgeable, and personable.

AWFUL vendor. L and R pool has left us in the lurch several times since they started servicing our…read moreCondo property at Quail Lakes. The company does not care about the details, they are an awful vendor. We did not have so many issues with our last vendor. The pool seldom works well, the vendor leaves it in a poor state. Most recently we documented them cleaning the pool filters out into our pond and water features, what Great work ethic!