I've had a handfull of less than stellar visits to this location and misdirection in chemical…read morepractices best for my above ground pool. But the two times I've met Reggie were incredibly helpful & a great learning experience being just a few years into pool ownership. It's definitely a learning process, and unfortunately, I've been led the wrong direction a couple of times with the best chemicals for my pool by another person at this location. Im hoping that employees are offered continual and up to date training with pool types/ lchemicals so they are not inadvertently advising someone to do something potentially damaging to their pool. Thanks, Reggie, for taking the time and patience to make sure pools are taken care of!

Allen was super knowledgeable and helpful! Answered I'll my questions! He was patient and made sure…read moreI got the right supplies.

Had a great experience with Rick. I messaged him inquiring about the cost of a pool pump and he…read moreresponded back right away. He came out a few days later to replace my pump. I messaged him a few months later when I had a question about my pool vacuum not working, and he came out the same day to try to diagnose and fix the problem. He's very responsive and I've had a great experience overall with him and the services he provides. Would highly recommend.

I was extremely pleased with the service and repair. My pool pump was repaired the very same day,…read moreand the price was more than reasonable. Rick was friendly, professional, and took the time to answer all of my questions. I highly recommend this company to anyone looking for honest, reliable, and efficient pool equipment repair.

Needed help with getting our pool back in balance due to the fires and all the ash that was in our…read morepool. Water Boyz came out and explained to me what needed to be done and now our pool looks great again. Monthly fee is great. Keeping them to care for our pool.

From the owner: Help customers enjoy their pool and spa with excellent service read more

Samuel started off with us cleaning our brand new pool a year ago. He started off very…read moreprofessional, prompt, and knowledgeable at first. However as the months went on he started showing up whenever he wanted sometimes without notice. We started off at a standard fee in the beginning and then Samuel suggested to my husband that he would reduce his fee to us and just come weekly to check pH and chlorine levels and add his chemicals as needed. We agreed and continued services . This when he started showing up random days of the week. Sometimes not at all unless we called to check in with him. I find this to be extremely unprofessional as I am a business owner myself and I could not fathom treating my clients this way ever. Fast forward to these past few months Samuel offered to clean our pool filters which he said would be no charge as long as it was the actual time to clean. However when we asked him to come change them he came up with a $100 fee that he in the beginning told us he would would charge us if it was too early to clean so I let him know ahead of time that we would not need the filter cleaning as we would do it ourselves. Due to the change randomly in price. We felt this to be dishonest. This past month he showed up randomly or not all unless he was called. On June 21st 2025 he came and did his regular service since then he has not called us nor ever returned. He just quit without proper notice. I would highly suggest in NOT using his services as he is extremely unreliable and unprofessional. Use his services at your own risk. You will be extremely disappointed if you choose "The Pool Whisper" for your pool and spa services.

Samuel is very unprofessional and dishonest. Save your money and go with someone who knows what…read morethey are doing. He wanted me to buy everything on my own but was charging me for chemicals. Can't fix anything, and just made a bigger problem for us to have to fix. Poor customer service and rude. Would definitely not recommend. I would give him negative stars if I could.

Reading the previous reviews I was skeptical to consider Bright Concepts as my pool builder, but I…read morehave to say I was wrong and received exceptional customer service from Rene and his team. Not only was the quality of their work beyond my expectations they walked me through the entire building process every step of the way. They explained what would happen during inspections and happily dealt with the inspector. As I read the first review I have to say my experience was completely different as bright concepts was nothing but professional and courteous through my building process. As far as pricing they were not our highest bid, they were competitive right along all the other bids we received.

I wanted to post up a review for this company to share our experience. Our pool was remodeled a…read morecouple years back and it has suffered from an underground leak ever since the remodel. We hired Renee from Bright Concepts to make the repairs and, so far, we are pleased. They trenched the underground return line from the skimmer to the pool equipment and replaced it as well as demo'd the concrete and replaced the cracked skimmer box. They had it all done in one day and it came out great...no more leaks! It's going to take a month or two for the concrete color to fully dry out and match the rest, but it appears they did a quality job. Very professional and good communication too. The rate seemed reasonable and I would recommend them to others.

We have had pools at every home we've owned, with the exception of one, and have had the…read moreopportunity to work with plenty of pool service companies. Andrew's Pool Service is one of the best. Andrew keeps us on a seamless schedule, maintains everything perfectly, from chemicals to filter cleaning, and stays on top of our equipment. He'll text us to let us know if something needs repair or replacement, or if we might be looking at replacing something in the near future. He knew exactly who to recommend to descale our tile and how often we should realistically be doing it. I feel like we were very lucky to find him. If you're looking for a pool service, call Andrew. You'll be glad you did.

Andrew is the best! He comes regularly, on time, and the bottom line is I don't have to worry about…read moremy pool! Even when it's crazy windy and blows have of the neighborhood into my pool, Andrew is there to make it crystal clear and ready to be used. He communicates well and in a timely fashion. I always know if his service may be early or otherwise so I can make any necessary arrangements, if need be. Personally, he's a very nice person and I always try to get out back when he's here just to chat. I've NEVER had a better pool service in my 23+ years of owning a pool!!

Amazing service, very friendly, knowledgeable He has…read moreserviced my pool over 4 years and saved me a lot of money with my new equipment installation.

He has been servicing my pool over 6 years and has done an amazing job. My pool has looked clean…read moreand clear, never had any issues. He also re-plastered my pool and changed all the equipment. All my family were amazed at the job he and his crew did. I highly recommend him for your pool service.

Horrendously unprofessional. The person we hired seemed friendly enough, but his customer service…read moreis just bad. Bad. Bad. Bad. Bermudez Triangle Pools/Spa tries to appear like a legit service, but they have issues communicating with their customers clearly, are often inconsistent with what they say, and utilize a process that is just fishy. So here's what happened. We rent out a place in Beaumont which recently reported to having a problem with the pool pump. We ask Bermudez to take a look, and they said they needed to change a pump, which would cost $600. They demanded $500 for them to start, which we deposited to a bank account (first mistake on our part). The next day, they say that the job actually costs $2100. No break down or anything. Just a simple text/email saying they need that much. We asked for a break down, then a day later, Josh messages back with minimal words and explanation a very confusing break down. We called to talk to him directly and he hardly answers. Then, we looked up prices and found out he was charging practically twice what it should. So we said, okay, we'll go elsewhere. He said he'd give a refund. When we arrange how, all he says is, meet me in Jurupa Valley off the Pedley off the 60. No address, no indication of place. In my mind, I think, "Does he want me to meet him on the shoulder of the freeway?" So I text back, okay, "I'll meet you at 10 (a time he chose in a previous correspondence), at the Starbucks just a few miles away from the exit." Texted him the address. No response. My wife texts back, "Can you read my husband's text? He told you where he'll be." He says, "Okay." And then goes on to say he'll be there between 10:30am and 12:30pm. WTF! I say, "Okay, I'll wait. I can do some work at the Starbucks." Went. No call. Texted him again to remind him. No response. I call him about 12:15pm, and he sounds sorta' surprised. "Are you coming to the Starbucks?" He says, "Can you actually come closer to the freeway?" So I go to a gas station closer to the freeway. Give him the cross streets. Give him the name of the place, Gas n Go. Get a text saying, "On my way." He called back and said, "Are you at the AM/PM?" I kid you not. I ask him where the cross streets are. He says Mission and Van Buren. Mission and Buren don't intersect. I ask again, and finally he gets back to me with the right info. I get to the AM/PM. I approach and he says, "I'm only giving you $400 because i have to pay taxes on the $500 you deposited (the $500 he demanded we deposit btw). This is frustrating because the night before he says he'll refund $420. Then when I get there he says, it's actually $415, but he's keeping $15 for taxes. I take the money, call my wife and learn about the inconsistency. So, as you can see, there's something wrong with this company. It's either they're dishonest or stupid. Being dishonest is a horrible thing to accuse a company of being, so I'm inclined to think that they're stupid. That's no compliment either though. I can't comment on the quality of their work because they didn't do anything. But, the correspondence between customers and this company is just so bad, so unprofessional, that it makes me never want to hire private contractors such as this ever again. This has been one of the worst customer experiences I've ever had. And I don't want to bash on a small company such as this, but they're just that bad. Shame on them for being so horrible at customer service.