I have very low expectations for rental car services, so my recent rental experience was pretty…read moregreat. Online reservation process was seamless and they actually had a car ready to go for me when I got there. The car was an upgrade from what I was expecting and clean, other than sort of smelling like cigarette smoke. Heather was very pleasant and got me through the paperwork quickly. A heads up: It is hard to reach this local office on the phone - the 614 phone number will likely redirect to the national call center.

I downloaded the Yelp app just to post this review: When we…read morearrived to pick up a vehicle for a road trip with our golden doodle we were told by a very nice woman that the minivan originally reserved for us had a smoking engine, despite having just 1,000 miles on it. Luckily another minivan had just come in. The vehicle we were given looked like it had just been returned from a family vacation, the middle seats were stowed away and there were crumbs EVERYWHERE. We didn't make a fuss, just swept off the crumbs, placed a cover on the back row for the dog, and we were on our way. Fast forward to our vehicle return 5 days later & we were told to either take the car to Moo-Moo for full vacuuming or pay $450 for cleaning the "pet hair". Goldendoodles don't shed. AND the only surface the dog was on was covered. So we either had to do the job they didn't do before renting us the vehicle OR pay $450. It's extortion and we will never rent from this company again.

Went to them for years. At first they were great, but after a few years, when they gained my trust,…read morethey started slipping in unnecessary repairs and doing shady stuff. Most recently they did a bandaid clutch repair that lasted for a few weeks, after which they charged hundreds to rediagnose, eventually telling me it would cost $3k to fix the car, but they would buy it off me for a few hundred. Lost my trust and business.

Horrible experienced with owner/customer service at the front desk with Jocelyn. I've asked for…read moreestimated for some inspections and services. She was great at making sure things was done quick. However was so quick that I've got to pay for u authorized work being done to my car. Then I tried to talked to the mechanic and was denied by Jocelyn again. After all, I was forced to pay for whatever they've done to get my car. Long story short, if you'd like to get unauthorized service done fast and money was no object, you've came to the right place!

Great customer service. Clean car and ran well. Branch in contact during my rental to check in…read moreand make sure all was going well. Would rent again

The personnel was so helpful and made sure I got the mini van I needed for my long tripread more

I do not recommend using this business…read more I'm giving it a second star just because the truck we got performed its task of running and transporting our stuff when moving. But this seems like a poorly run business. First of all, know that making a reservation doesn't actually guarantee that a vehicle will be available for you at that time. We made a reservation for a specific time in the morning and made our moving-day plans based on that time, but there were no trucks available and we had to come back later to get one. When we returned, several other customers were stuck in the same position -- they had made reservations, but there weren't vehicles for them at the right time. Maybe I'm crazy, but it seems reasonable to expect that reservations not be completely useless. On Saturdays, this location closes at 2, which means you have to pay a $10 late fee if you want to return it after 2 on the same day. Good luck returning it by 2 when you can't get a truck until 12:45! An employee told me we could return it first thing in the morning the next day without paying a late fee or two-day charges, but after the reservation nonsense, I didn't trust them not to charge me for an extra day. Here's another thing that happened to me, though it may not actually be typical: I drove this truck about 12 miles, and I took it to a UDF a half-mile down the street to refill the tank before returning it to Budget. I wound up being charged $39 for not refilling the tank (what?) and I couldn't make a good-enough case for a credit card dispute because I had thrown away the receipt for my UDF fill-up. With the $30 "protection" in case of an accident (which was maybe a ripoff, I don't know), the two hours of truck rental cost me about $140. It wouldn't have been that much more to hire movers!

When I arrived to pick up my pre-paid reservation (I was on time) they did not have my requested…read morecar. The only options I were given were to wait an hour or pay for a $150 upgrade to an SUV. I was under the impression that Budget would provide a fee upgrade should they not have my reserved car in, but apparently not. I chose to wait for the hour, which quickly turned into three. When I finally got my car I called into Budget's national customer service, who agreed that this was unacceptable but did nothing to remedy the situation.

My experience with Enterprise in Dublin center was wonderful. They picked me up at my apartment to…read morego to Enterprise to rent a vehicle. My jeep had been totaled so I was very upset. They took the worry off me. When my rental time was over they even drove me back home. What a great experience I had with Enterprise.

Hannah and her team always make it a pleasant experience. I rent at least 2x a month and I never…read moreafter to worry bout my reservation. Also shout out to Max who saved me from having to get a new license recently...ty

It appears that $168 Million wasn't enough & Hertz wants to pay out even more money (see NPR…read morearticle link below). I was accused of being in a stolen Hertz vehicle during my rental period; but, I recall Hertz being able to figure out their error over the phone & not requiring me to bring the vehicle back early, etc., so I choose to leave no review vs a poor review & frankly 1 of the employees was so blatantly nasty & unprofessional that it rose to comedic heights. I happened to have a very humorous friend with me the day I returned the never-stolen while in my care vehicle & when he finished talking about them (after we left), I laughed so hard that I felt a tad sorry for their professional limitations....until today. Today, I went to rent a vehicle (from an entirely different location, selected by the body shop) & I was told they can't rent to me because I am on a list of prohibited renters "suspended privileges list" due to my last rental "being stolen" & me giving them difficulty in filing a police report. I do think that the ladies present at this location were fully capable of continuing to give me the awesome service they were providing; until the system flag was discovered. At that point, it was out of their hands, but, I did expect that the area Manager (Roy Snowden) would be empowered to solve his employee &/or "system" generated problem,, instead, I was told on a Friday to contact "the only person that can help" on Monday. The level of professional & personal inconvenience, humiliation, embarrassment, trauma, & yet unrealized toll this has caused me, my family, & even friends at this point necessitates that I contact the representing attorneys in the 2022 settlement & others for good measure ASAP. My experience with Hertz has been the definition of unprofessional & bush league through and through (except for the two professional, yet, powerless to help employees I encountered at the Canal Winchester location today). They were both truly outstanding people & employees from my short, but, pleasant interaction with both of them. I was of course frustrated today, but, not really with either of them. The area manager on the other hand needs to have more tools in his tool belt to solve issues. Instead of being compassionate or sounding like he was even attempting to empathize with my pressing situation; he chose to scold me for apparently calling the past employee who put me in the system causing these issues, stupid & his opinion of my choice of words about the situation, Next year I will be 50 years old. When I understand that a man is unstable enough to attempt to correct my language & sounds as if he is personally offended & tells me what not to say; I know I'm not dealing with the standard of corporate professional that I've assumed by the title. Once I realized that he was taking my words personally & out of context; I lost hope in his professional acumen as well. Rant: The initial accusation occurred as I was renting via an insurance company by the way, which makes the entire car theft that much more insane in my mind eg. Similar to a corporate rental situation; it's just like wtf are you guys talking about at all whatsoever someone ain't too clever. How does one have the car stolen & then bring it back on schedule themselves & how can they "have difficulty" with me filing a police report on a vehicle that was never stolen & just so many questions for a competent attorney to delve into & change from my run on sentence & rant into that nice fancy writing of theirs. NPR article https://www.npr.org/2022/12/06/1140998674/hertz-false-accusation-stealing-cars-settlement

Run from this place, they are rude!!!! then they will call you and tell you your car is due back…read moreand when you tell them, it's not, they will cop an attitude. Then when you return the car, they will try to get you for a smoking fee when you don't smoke run from this place, this place is a go somewhere else.

By far the best rental experience i have ever had. I have used this place every time i visit from…read morethe West Coast. I had a problem with the car door locking and the team resolved the problem in less than 30 mins. The staff is fun and nice. Make sure you check your bill when signing off though. There was an unforced error that the team resolved and made up for. I will always use this location.

I took my car to the dealership to have some recall repair work early this week. I had previously…read morecalled and had a car held for me. There were three people I spoke to/worked with and each was very nice and helpful (Anne, Ashley and Anthony) When I went in, I was waited on by Anne. I picked up the car, a Toyota Prius, and I was in and out within 10 minutes or so. Clean, lower mileage car with unlimited miles. Unlimited miles? Road trip! I had my friend Karen on the phone and was off to Dayton for breakfast before I had the windows totally defrosted. I took it back the next morning, handed them the keys and I was done. It doesn't get any easier than this. My cost? $37 and change and about $14 for gas. 5 Stars.

There was an unexpected delay in the availability of our SUV rental. Manager Barry and his team--…read moreUmera,Kassidy, Stacy, Amadau and Joseph went above and beyond their duty to make our rental go as planned. The team was courteous, kept us updated with a new timeline and stayed late to make all go well! Very professional and engaged with us and the other customers that I observed.

I rented a car through insurance and this location was exceptional ! They made the process…read moreextremely easy on me. They were so kind and catered to all my inconveniences. Ty was amazing ! Thank you

This is our regular go-to place. A convenient Grandview location, not in an airport or a city…read morecenter. We have two more rentals upcoming next month. The staff here has always gone out of their way to make sure we have what we need. I even requested a car with Texas plates one time, as I was driving to an event in Texas. I was sort of joking, but said if any came up during my rental period, I'd sure like to have one. They delivered! A Texas plate on the car. Well done. The last time I picked up a car, the previous renter had left the gas tank almost empty. They asked if I wanted them to fill it up or if I'd rather be able to return the vehicle with that low fuel amount upon my dropping the car off. After discussions amongst themselves, they decided the fill the tank for me, and profusely apologized for my wait time, which was only a few minutes. This location has always gone above and beyond for my family and me. We are now loyalty club members, and frequent renters. Keep up the good work! If Seinfeld had gone here, they would have known how to take and how to hold the reservation.

First Yelp should have a no star to click on. I tried to rent a vehicle using a card from my…read moredaughter. They asked if she was here and I said no, that she was in Delaware. I was told that they had to have the card with the chip, and that they did not take cards over the phone. The vehicle that I had reserved was not the vehicle they were going to give me. I then canceled the reservation after being there for over an hour and a half to try to resolve the issue. I will not be going to them anytime soon. This was in Warren, Ohio.