id phone top auto glass Criss first time about windshield repair very nice to talk no pressure…read moreno harry explain what's involve no add on and price i highly recommend this company

They were prompt and communicated arrival timing effectively. They quoted me a fair price, and…read moreadvised I could probably get away with a repair of my windshield instead of replacing it all together. I would recommend. Super easy and convenient.

Very pleased with the service I received when I replaced my windshield. Ken and his staff were…read morecourteous, profesional and kind. I waited on their comfy couch while my windshield was being installed and I was treated to snacks, beverages and a great movie that was so good I almost didn't want to leave! The work done was great and the price was reasonable and the wait was not too long. To top it all off, when I returned to my car, there was a nice mug and a Keychain pocket knife. Also, I got a follow up a day or so after to see if there were any issues, there weren't any. I wouldn't hesitate to recommend them or use their services in the future. There is a reason they have numerous 5 star reviews, so glad I found them.

I ask, "what's the advantage of coming to your shop instead of a dealership?"…read more Ken answers, "well, you know who's installing your glass, and it's for sure quality work and service." Ok Ken, take my money. Thank you for your professionalism and friendliness. Will be back (if we have to)! Steff and Charles PS. We have a nickname for you - 'life coach'!

RED FLAG FOR TESLA OWNERS…read more I selected this body shop because they claimed to be a Tesla-approved facility. I explained from the start that I was not at fault in the accident and that insurance would be covering the repair. They told me to let insurance handle it, so I did. They never gave me any estimate, invoice, or notification of any out-of-pocket costs. They went ahead with repairs without my approval for anything not covered by insurance. After nearly 45 days of delays--saying the insurance company "wasn't responding"--I was suddenly told that I now have to pay whatever the insurance won't cover or they won't release my car. This was the first time I heard about any personal charges. Very poor communication and zero transparency. Tesla owners, consider this a major red flag.

Keep your car far away from these people. They will act one way before you drop off your car & then…read morewhen they have it will just string you along with their ridiculous repair process. They have you sign paperwork before they give you an estimate for work, say they will have to take apart your car as well, before even giving a rough cost. They will tell you there's hidden damage when there clearly isn't. Once the paperwork is signed and your car taken apart good luck getting out the situation. I suggest getting second third opinions before taking your car here even if you just walk in somewhere else with photos. They don't do body repair only replace every single part even if it can be repaired with complete disregard for cost and environmental effects. They claim it's to return to factory specs however I've seen other shops repair to perfection while maintaining cost efficiency. They will submit a ridiculous amount of work to your insurance company & when the insurance company refuses to pay such ridiculous amounts, they will hold your car for months (not even joking) to get the payment from your insurance. They will tell you to pay thousands of dollars if you want your car back and then tell you to ask your insurance for money back, which you most likely will not get. They will tell you your insurance company is taking too long to come see your car, and place blame on appraisers however I've seen other body shops complete many major repairs in just 1-3 weeks, return your vehicle and receive payment shortly after repairs. They have problems with payments because instead of repairing and billing according to industry standards they will go out of their way to bill your insurance a ridiculous amount before work is even complete, feeling they are superior to every other shop. This is not normal. This includes charging abnormal labor rates for the industry, lots of shops will repair according to the maximum labor rates approved by insurance companies. They will not be upfront about repair time, they will tell you 3 weeks and take 3 months. A normal shop might tell you a couple days and then end up taking a few extra days which is common as there may be unforeseen circumstances. They will not check the status on parts before bringing your car in. Your car will sit there waiting for parts with no one working on it. Don't trust a word from reception as they are completely out of the loop and lack knowledge of repair processes and parts status. They will send you updates that are far from accurate giving false hope of timeline. When you text them you can tell different people are answering as some put no effort into their replies and often misspell simple words. They will not even give you an estimate to respray a brand new part as per your request. They will advise the part will need to be installed and other panels blended and then refuse the work rather than just advising their opinion and following customer directions. They advise you to send photos of a brand new bumper for a spray and install quote??????? Clearly avoiding any work that they cannot exacerbate pricing. This is not a customer focused body shop, they will scam you right in front of your eyes. You will end up with thousands of dollars in rental if you have an at fault claim. Once all is said and done, your car will continue to go back for minor repairs and rental will be out of pocket. Their office staff is rude and seriously lack customer service and morals. They don't even care to spell your name or company name correctly on formal paperwork. When you raise any concerns or call more than once or twice you will get yelled at and disrespected. They talk negatively about customers in front of other customers. They talk negatively about each other as well. Beware of positive reviews as they will pick and choose who's repairs to expedite depending on your vehicle, insurance company, or relationship to staff. Doesn't matter who referred you, insurance, a dealership; if you own your car you can fix it wherever you choose, please look elsewhere.

I fixed a windshield chip with them in 2014. I saw a chip again almost in the same spot. It costs…read more$105 + tax to fix it and it is 100% covered by insurance. I got an appointment the next day (I called yesterday). When I arrived, they inspected it and said it was the original chip that they repaired. With Sun and cold, the filling could fall out with windshield wipers. Yes I used the wipers 3 days prior! They said they will take 20 mins to refill it free of charge! They will cancel my insurance claim! This is great service! I bought the best wipers from them 5 months ago. A month ago they started making noise as the wipers moved upward. They said they would investigate it for me. It turns out the person who installed it removed a thin adapter so the wipers were loose. They put in an adapter and it is now quiet. No charge. They also have a coffee/tea/hit chocolate machine you can use while waiting.

Excellent service for the chipped windshield. The only service that I wished that had not…read morediscontinued was the in-home service.

Moved into the neighbourhood and was looking for a new mechanic based on reviews after my car…read morestarted having issues. Barry was very good at explaining the diagnostics and the recommended fixes. Throughout the process, he was very responsive and even showed me the new parts that arrived and showed me the broken existing parts. Now the car runs very smooth. Highly recommended!

Always fair and honest. Clear communication and good value for the service. I've had regular oil…read morechanges and car repairs completed here. Would highly recommend.

Speers Auto Glass was a gem. From the beginning, when I walked through the door I was greeted…read morecordially and within five minutes, I had a quote to replace my windshield. The young woman, Patricia, assisting me was very efficient and pleasant. Having had a disappointing experience at another car care centre the week prior which was taking more than eight days to replace my windshield, I figured there'd be a wait at Speers Auto Glass too. But, no!! I was told to bring my vehicle in the next day (which was a Saturday, I might add), and it would take an hour. And it did! When we get great service in this day and age, it's important to acknowledge it. Thanks once again to Patricia and to Riu, for your wonderful service!

The team at Speers Auto Glass. Are friendly and professional. On the two recent occasions that I…read moreneeded windscreen replacement, they had me back on the road with minimum delay. They offered me both OEM and aftermarket options and clearly explained the pros and cons of each. They also dealt directly with my insurance company and kept me apprised of all relevant information.

I stopped in to CSN-Avenue Collision today in midtown Toronto, just to fix my license plate frame…read morewhich had come loose. Walid Ferej, a Customer Service Representative, fixed it in a few minutes with a smile, and refused to take any money. I commented that it was absolutely the cleanest body shop I have ever seen. I expect I will get some paint work done there soon. Jeffrey Joseph, Toronto, ON

Still waiting for an estimate 10 days after my appointment . Either they don't want my business…read moreand can't just tell me that or they have no idea what they did with the file.

We had a hit in run in a downtown Toronto garage. Of course we went to the collision reporting…read morecentre and were given the names of a few places our insurance company would work with. The estimate process was easy to schedule. Took 5 minutes. Had to wait 3-4 days to hear back that parts had to be ordered and they call when they were ready. A call came about 1 week later. They had a rental car ready for us and they took the car for the body work. It took a little longer than I would have expected (~ 2 weeks). Don't matter as we had the rental. Well, the car was fixed perfectly. You would never know there was an accident. The insurance paid and we had no issues. I would certainly return to Concord Collision. They were extremely easy to deal with.

Hi, I am very happy to write this review for what a helpful, and rewarding experience I have had…read morewith the entire crew. I had an accident and was referred to Collision by my Insurance. As you know when you are taking your vehicle to get it fix you are nervous and hoping the shop will do a good job and you can trust them. My experience started when I met Cindy at the reception. She was courteous and very helpful and offered me a coffee and I waited for the gentleman to inspect my vehicle. This person was Nigel , a very kind and helpful person. Imagine you are trusting someone to fix your vehicle and take good care of it. From my initial step into the office it was a gratifying experience. I then met Ramsey, a very caring and extremely helpful person. Ramsey is the head of the operation. If you have met him you will know what I am referring to. Ramsey has your interest at heart, and only want to get the job done correctly and you make sure you are satisfied which is exactly my experience. My experience continued when I met Christina, a lovely and helpful individual, Christina made me feel like a family, she went out of her way to ensure that I was satisfied with the job. She came out with me to the vehicle holding my hands to the car for it was a snowy day full of ice and snow and I was very nervous going to my vehicle. The job was superb. I am very satisfied with the workmanship and the way in which they cleaned my car after the job was finished. There was another issue with my vehicle that was not related to the accident and Ramsey and Christina went above and beyond to help me and get my vehicle working. Dealing with Concord Collision centre was truly a very gratifying and happy experience. I don't want to ever have another accident but should that ever unfortunately recur, I would only want to go to this centre. They treat you like a family member and only want the best for you. I would like to thank, Ramsey, Christina and Cindy sincerely for the warm and caring treatment. I would also like to thank the staff who worked on my vehicle to get the job done. I cannot thank you enough for your care and warmth in handling my vehicle and me. Sincerely, Glory S.