our technician was very knowledgeable and went above and…read morebeyond. It was easy to schedule the appointment at a time that was good for me and he was here right on time.

Professional but not cheap. They charged $199 to flush the hot water heater but fixed a faucet for…read morefree.

Don't need to look for another one. Ever. Truly. Replacement of outdoor vacuum breakers and hose…read morebibs. My husband says they work like a new car, sensitive to pressure and look great. Service and estimate were super professional, comprehensive, and he spent time on the explanation and options. Knew exactly what to fix what others couldn't.

Scheduled an appointment two weeks in advance and was given an arrival window of 8:30-9:30 AM…read more Unfortunately, there was no call and no show during that time. At 9:30, I finally received a text saying the technician was "on the way." I understand that jobs can run over, but it's common courtesy -- and basic professionalism -- to communicate delays to customers ahead of time. People take time off work and arrange their schedules around these appointments. The complete disregard for my time was extremely frustrating and unprofessional.

Anthony arrived early for our plumbing appointment. I was very pleased with his knowledge and…read moreprofessional manner concerning our water line leak. Anthony was very patient in explaining our options that we had to correct our plumbing problem. Thanks again for such great service. (Jim in Sun City West) Follow-up: Anthony, along with Yael, and Colen arrived early Friday morning to install our new main water line to our house. From start to finish, they trenched, installed, and tested the new main line in just about six and a half hours. Their work as a team is truly outstanding. When finished they left our landscape neater that it was before they started. The Hansen Family has a winning team with this crew of professionals. Thanks again! Jim (Sun City West)

I used yelp to call a couple of local plumbers and decided on Hansen Family because they're Veteran…read moreowned with stellar ratings. Dave showed up as scheduled and found my toilet flange was my leaky problem. I was quoted a fair price and the toilet flange was repaired efficiently. My only complaint was no business card or magnet for referrals. I will definitely use them again for my future work. Thanks!

Rich and his staff were great to work with. I called him at 11pm when our water heater sprung a…read moreleak. He was at our house by 7am and explained clearly what to expect. Very professional and courteous, and shared some useful tips on keeping our new water heater in good shape. Would definitely recommend!

Rich, the owner of American Plumbing and Rooter is the best!…read more I called him about a plumbing problem on a Saturday morning. He took the time to talk it through, asked good questions, and asked me to send me to text him photos and information to help with the service call on Monday. On Saturday afternoon, he contacted me with what he thought might be a simple diagnosis and solution. He was absolutely right! This saved me the cost of the service call and an unneeded plumbing repair. Thank you, Rich, for your honest, knowledgeable help. I will definitely call you again for future plumbing needs.

Ray Pfeifle was my technician. He was kind and professional. He assured me that he could fix my…read moreproblem and he did. Would highly recommend him and the company!!! Sincerely, Susan Masles

Lawson responded to my Yelp inquiry faster than anyone else, and had a tech at the house 10am, the…read morenext day Tyler gave us a reasonable estimate, and quickly fixed the pinhole leak - but his repair failed with a tiny, tiny hole in the back of the joint. Tyler patiently re-drained the pipe, redid the repair, and spent time to ensure it would hold longterm. Overall great experience with Lawson, and will keep their number handy for the next time we need a plumber.

Stephen is outstanding. He is honest, offers fair prices, takes pride in his quality work, and…read morehard-working. He did a lot of plumbing work for me, and I had an excellent experience with him. I highly recommend him and would use him in the future!

If you are looking for a trustworthy and honest plumber, Stephen is your guy. From the time I first…read morecontacted him he was very prompt with responding and setting up a time to come out in order to give me an estimate. He was very thorough and explained things to me multiple times as the plumbing world is very foreign to me. I felt he was very honest with what exactly needed to be done in order to fix the pipes that were leaking in the attic. During this time, I also had received other quotes that were astronomically high for the same amount of work that Stephen was going to be doing for me. He sent me the quote promptly the next day and answered additional questions I had before we agreed to the contract. Stephen and his dad got the new pipe installed within just a few hours, they got everything back up and running same day. I really appreciated that they were willing to work in the attic in this summer heat. I will be using Stephen moving forward for any plumbing issues I may run into. Thank you again!

We can't thank Hickman Plumbing enough for coming to our rescue. My son's house suffered extensive…read moredamage during the crazy storm last month. A work crew was at the house and accidentally broke a spigot that was attached to the main water line into house. He shut off the valve on the pipe when water was spraying everywhere but unknowingly, shut the water off to the entire house. When my son realized what had happened, it was already 5 pm. We tried calling multiple plumbers (over 13 companies) to come out and fix the situation and no one was available until the following week. When I explained the situation over the phone to the owner, he came out around 8 pm and fixed the spigot at a very reasonable price. He was definitely a ray of sunshine in the middle of an extremely stressful week. I know he went above and beyond to help us out. We can't thank him enough.

Had airbnb guests fall in my tub and break of the tub faucet and had a new group coming in the next…read moreday. Thought I was gonna have to give money back. Talked to John Hickman on monday and he said he'd be there tuesday at 7 am as the new group was arriving at noon. Called about 8 am a little frustrated bc there was no van on site and time was running out. I called him and he had he already been there and fixed everything. It was amazing, I felt dumb. Very reasonable price too. Would highly recommend this very personalized business over anything corporate and he'll be doing any of my future emergency repairs

Once again, it was Tony to the rescue for me. Early this…read moremorning I was sweeping off my patio and I heard a hissing behind me. I saw that there was water coming out of the side of a copper pipe that extends up from the ground for a hose connection. I had to shut off the water to my house and the guesthouse. I immediately called Tony and he said he'd fit me in today. By 2p today the hole was fixed, all cleaned up, water back on, a reasonably fee paid for same day service and Tony was off to his next job. Thanks again, Tony.

I own a short-term rental (Airbnb) in Tempe that recently had an issue with the hot water…read moreheater--it wasn't producing any hot water. I called MAGA Plumbing, partly because I'm a big fan of the name, and Tony seemed like a knowledgeable and honest person to work with. He was also available to come out the next day, which was crucial since the property was occupied by guests. Tony arrived as expected and called me with the diagnosis and options (I live out of state). He provided two options: 1. Replace the two faulty heating elements for $500, which would restore hot water immediately. 2. Replace the tankless electric water heater entirely due to its age and significant corrosion (he sent photos to show the corrosion) for $1,300. However, this would take about a week to get the replacement water heater in stock and installed. I would have preferred the second option, but given the immediate need for hot water for my Airbnb guests, I opted for the $500 heating element repair. Tony assured me that this would solve the issue and provide hot water that day. Here's where the one-star review comes in... Tony called me later that day to let me know the repair had failed and didn't solve the problem. He said I would still need to replace the hot water heater. He offered to discount the work he had done that day by 50%, effectively increasing the total cost of the hot water heater replacement to ~$1,550. Taken aback, I asked if I really had to pay for the work done that day, even though it didn't fix the problem. Tony explained that despite the unsuccessful outcome, he had spent many hours working on it and needed to be paid for his time. Ultimately, I contacted my property manager's plumbing recommendation. That plumber was able to replace the tankless hot water heater the very next day for $900. Additionally, they installed a shutoff valve, isolating the water heater from the main water line for easier maintenance in the future. To be clear, this one-star review is not because Tony couldn't fix the problem--it's because he charged me even though the repair didn't work. While I didn't want to cause conflict and only questioned him once, I believe it's unfair to pay for a solution that didn't resolve the issue. I shared this story at the Thanksgiving table, and everyone was shocked that a company would charge for a failed repair. The general sentiment among my family was that if a company or vendor offers a solution and it doesn't work, they should absorb the cost. I had agreed to pay $500 to fix the problem--not $500 for someone to try to fix it. I hope this review helps others make an informed decision when choosing plumbing services.

Like most people I never planned for a plumbing issue. One day we found mold at the base of a wall…read morebehind the shower and determined quickly we had a leak in the shower control valve. Only nine months ago we had new tile installed and it worried me we would have to rip some out to make this repair. Good Times Plumbing came to the rescue and I was really happy with their work. Our technician, Brandan, was professional, knowledgeable, and polite. He showed me exactly what was going on and relieved my worries when he told me he was able to fix the cartridge without messing with the tile. He also gave me great advice on the mold, remediation and made sure everything was buttoned up exactly like I wanted it. The entire process with Good Times was pleasant and efficient. From the very moment that we set the appointment, they kept me informed through text messages and made great use of the technology, including pictures and an emailed receipt. I would highly recommend them for your professional plumbing needs. They give you three choices on what level of service you want to pursue, but they'll work with you to make sure you get the right repair for your specific need. Well done!

I had a corroded and leaky supply line on my water heater. I don't have a plumber in the family, so…read moreI did a little research online and came across Good Times Plumbing. The reviews were really good so I decided to give them a try. They were able to fit me in on the same day while accommodating my schedule. When the technician, Brandon arrived, he was very pleasant and knowledgeable. We discussed the issue and he provided me with some solutions and pricing. The work described sounded like a thorough repair and the price seemed fair to me so he got to work. When he was done I was very pleased with the quality of work performed. Brandon left the area cleaner than it was before he started. The payment process was easy and pain free. I highly recommend this company if you want good quality work done.