After Angel responded to my first review on Yelp, I called and left a message for her and received…read morea call back and scheduled Ann appointment, My appointment with Angel was at 5:30. I arrived early and read until my appointment time. Appointment was right on time. Had a great pedicure and enjoyed talking to Angel throughout the time I spent in the salon. Clean, good location with convenient parking. I made my next appointment prior to leaving. So nice to find a good place that is close to home. Glad Angel reached out to me.

Highly disappointed in the unprofessional manner my daughter's bridal party reservation was…read morehandled. Where is the courtesy, informed consistency and the notion that you actually care about your clients? When she was growing up, we went to Ritual for every prom, holiday and special occasion. We expected it would be a sweet, nostalgic return.

Location poorly setup. One owner/technician. States she's busy all the time. Use to be a very…read morepersonable atmosphere but not so anymore in my opinion. I would not go back after many years aa an established client.

do not come here. i utilized the website link to book my appointment and when i showed up she said…read moreshe didnt have an appointment for me available. typical albuquerque experience. i'm a travel nurse and i have never been so disappointed. i've utilized nail salons for over 20years. this is pathetic.

I was in Albuquerque for a wedding and made reservations for three blowouts with Roberta. She was…read moreexcellent! So talented and friendly and our hair looks great. The salon was very pretty too and very clean.

$98 for a chipped mani/pedi within two days. Nail tech was very friendly and the set up is nice…read morebut I would definitely save your money and look elsewhere for a mani/pedi. (*my fingers were also not soaked for hangnail trimming but rationale was since I was getting gel it would not set if soaked??)

EDIT TO ADDRESS THE REPLY FROM THE OWNER:…read more Yes, this was my second visit and as I mentioned, the service is very overpriced for what is offered. The only reason I booked a second time was because my usual place was fully booked before Halloween weekend and yours had an opening. The setup and the price were an issue, but I still gave it a chance simply because of timing. The first time was fine just overpriced and not luxury. As for the timeline you described, it isn't accurate. My appointment was on Thursday. I noticed the issue starting on Saturday, and by Tuesday the polish on my big toe was completely off. I messaged you after that. Yes, I replied two days later -- because I work -- but that doesn't change the fact that the polish failed almost immediately. The bigger issue was the week-long gap in communication. I followed up on Thursday, then a full week passed with no response, so I followed up again on Wednesday, and again on Friday. Only then did I finally hear back. That's why I didn't feel comfortable coming back in. This is silly but the big toe is not a minor detail lmao -- it's the largest nail and made up nearly half of the overall pedicure. Getting $20 back total (about $10 for the toe and $10 for the tip) from an $85 service felt dismissive given the situation, especially since the polish didn't hold up past the first few days. I'm simply sharing my honest experience so others know what to expect. I'm glad you stand behind your work, but my experience with the result, the communication, and the refund policy was not positive ORIGINAL REVIEW: This review is in regards to a gel pedicure with Jolene. Extremely disappointing experience: overpriced, unprofessional, and poorly handled. I really wanted to like this place, but my experience was terrible from start to finish. First, the pedicure setup isn't what you'd expect for the price. There's no sink or proper pedicure station. She heats up water and pours it into one of those small vibrating foot tubs you can buy on Amazon. For an $85 gel pedicure, that alone feels extremely overpriced. I had my appointment on Thursday. Over the weekend, I noticed on Saturday that something was already starting to look off on my big toe. By Tuesday, the polish had completely come off that toe. This is the big toe, basically half the pedicure lmao and the polish clearly hadn't been applied or cured properly. I reached out as soon as I noticed the issue and followed up multiple times. I didn't get a reply for more than a week. When she finally responded, the blame was put on my "positioning," which was frustrating and dismissive considering the photos clearly showed the problem. I would not have minded at all if I could've come in promptly manner (not two weeks later at this point). What made the situation even worse was the "solution" offered. She refused to refund the service and instead gave me $20 total. She clarified she could refund me for the one toe lol. Essentially $10 for the toe and $10 for the tip I had already left. Getting $10 back for the biggest toe on an $85 service was honestly insulting. She did offer to fix the toe, of course. But by this time, I did not feel comfortable. It had already been two weeks since my appointment. On top of that, the location is in Old Town, so depending on the day you sometimes have to pay for parking. Between gas, parking, and the long delay in communication, going back in was not reasonable. I've had plenty of gel pedicures, and this was by far the worst quality and worst customer service I've ever experienced. I paid premium pricing for a pedicure that didn't last even a few days and took over a week to get any meaningful response. Definitely won't return, and I would not recommend this place at all.

Jolene does an amazing job! I have been twice for manicures. The bio sculpture gel is amazing! I…read morewas so impressed with how it held up to daily life. Stayed shiny and didn't chip. It's a different product than regular gel polish. Call and ask the details. The salon is in a really beautiful old building with a courtyard right off of the Old Town Plaza. The perfect place to treat yourself.

Great experience! The lady was polite and attentive to what i wanted! I need last minute nails for…read morean event and they where able to make my nails look beautiful!

By far the worst place I've ever been to. Very dirty establishment. The lady who did my nails was…read moredoing my nails so fast she cut me twice. When I told her my French manicure was crooked. She said my nail was crooked. I just laughed and she starts speaking in another language. I couldn't wait to get out of there. Didn't even want the manicure told her never mind on that. I will never come here again. They did my daughter's toenails like crap too awful. Probably the most ghetto nail salon I've enter been to. I don't even know how they had people in there.

Had an amazing pedicure--only for it to be totally overshadowed by a horrible nail experience right…read moreafter. The same lady who did my feet started on my nails. All I wanted was a simple gel removal and a French reapplication. Her French tips were crooked, uneven, and already fading--so I politely asked to switch to a solid color instead. Once the new color started drying, it began bubbling up. I asked what was going on, and she tried to blame it on glitter in the polish... but the polish didn't even have glitter--just a slight sparkle. Then a man stepped in to try and fix it, and these photos show what I was left with... after the fix and after washing my hands. No refund, no apology. I don't live in Albuquerque, but 10/10 do not recommend this place. The only good thing I can say is: if you do decide to risk it, TRACY seems like the only one worth seeing.

Horrible Service came in at 9 opening no wait I left at 12 without the design I wanted , actually…read morevery horrible design I basically was sitting while they talk and distract each other for focusing on they're client I heard them giggle and laugh and admit they were being unprofessional when asked the wait the yelled a long time. Won't be going back rather go across town to better nail salons with fast service that's customer service driven