My parents recommended Rocky Mt. K9 after their groomer moved there, so we decided to try the bath…read moremembership for our five dogs. The online scheduling was convenient, but the website was difficult to navigate and had several features that didn't work properly. The front desk employee was extremely friendly and helpful when I called about signing up for the free 14-day trial. Our first visit was okay, but the baths were disappointing. The dogs still had dirt on their coats, my hands became dirty after petting them, and I had to rewash parts of them at home. I chose not to complain because I wanted to give the facility another chance. At the second visit, our dogs were noticeably more reluctant to enter the building. Staff also informed us that dogs may share kennels, which concerned me even if they're from the same household. When we picked them up, one of my German Shepherds, Violet, had diarrhea, feces on her tail and legs, and fresh abrasions and swelling on her nose that were not present before drop-off. I was never informed during the appointment that she had become sick. I had to clean and bathe her again after getting home. My partner called to express our concerns, and the front desk employee was again kind, apologetic, and said he would pass everything to a supervisor. Unfortunately, my conversation with the supervisor was the complete opposite. Rather than showing empathy, she immediately became defensive, insisted Violet's nose injury existed before the appointment, implied we were providing inaccurate information, and repeatedly focused on my "tone" instead of addressing our concerns. At no point did she apologize or acknowledge how upsetting it was to pick up an injured dog. We decided to cancel the membership during the advertised free trial. We were told it couldn't be canceled until after we were charged and then we'd have to request a refund, which made little sense for a trial period. We were also required to repay the 40% grooming discount that came with the membership. While I expected that part, it was frustrating considering we were canceling because of our experience. I do want to recognize the groomer who groomed our two poodles. She did an excellent job, and I happily tipped her 20%. I also want to commend the front desk employee for being consistently kind and professional. Ultimately, it wasn't the grooming itself that lost our business--it was the lack of accountability, empathy, and professionalism from management when concerns were raised. If our concerns had simply been acknowledged and addressed with compassion, we likely would have remained customers. Instead, we'll be taking our dogs elsewhere.

We love Rocky Mtn K9. Their staff is great with our babies. We use them exclusively for Daycare,…read moreBoarding and grooming. We are K9 Club Members, which is the best deal to get all the perks they have to offer. Our dogs get so excited when we pull up to drop them off. It is so reassuring that we have a place to take them where they feel loved. We also recommend their training program. Our dogs did a two week course and it changed our lives. Can't recommend them enough!!!!

Staff is great! My puppy cannot even be walked past the kennels because it gives her really bad…read moreanxiety from being in the shelter so the staff will walk her around another way to accommodate her! She is always happy when she leaves. I love getting updated photos of her while she is there and it's affordable! It doesn't smell of dog urine at all! It's kept clean

We have been taking our Golden Retriever "Kona" here for over a year.....she loves the pool time…read morein the winter months. Adalee is by far her favorite groomer. Ask for a facility tour before deciding to drop off your fur baby, you won't be disappointed : )

If you're looking for a doggie daycare, look no further! Titan's takes such fantastic care of the…read moredogs that are here. My dog has severe separation anxiety and starting daycare was really difficult for her. In the last two months, the love and care that Titan's has put into her has completely transformed her. She went from being difficult while watching me leave to running in the door, tail wagging, no looking back. They had a summer pool party recently and put so much effort into making sure all the dogs had a fantastic time. Special shout-outs to Amberly, Taisee, and Kevin for loving my girl Oreo like I do and treating her like family!

I love taking my dogs to Titan's doggy day care and boarding Tyrone and Joni love the dogs and…read moretreat them really good. Their rates are fair and they show so much Passion and respect for the dogs their customers each other and the community. Their motto for life is inspiring. I highly recommend taking your 4 legged babies there, I do and I know that they are safe and happy when I pick them up. They will even groom and bathe your dogs for you while they are visiting for not much extra. The only place I take Fozzy, Gizmo, and Gracie is toTitans Doggy Daycare and Boarding. You will be happy you did. Mindy and Michael Harris

Best price around. Responds fast will definitely use them again. Only downside is they are way out…read morein eagle mnt

Wayne and staff is fantastic! Great place to board and train my lab while I was out of town. Highly…read morerecommend!

I cannot describe how grateful I am for Carlos. I took my Rottweiler to him and she came back a…read morecompletely different dog. Off leash has been great. I will go to a crowded dog park and tell her to stay. I can walk 100 yards away and she will not move unless I give her the command word. Absolutely brilliant!! Thank you, Carlos.

Utah K9 Academy is hands down the best place to take your pup. Carlos and team is very…read moreprofessional, easy to talk to, communicates throughout training time, sends amazing video clips and photos WHILE maintaining your dogs personality which was huge for us. I knew we had a stubborn bred/dog (Australian Sheppard) but my pup made a great transition into listening, having tons more confidence and made it much easier for me at home. 100% worth every penny and would do it again. Thank you guys for being you

While on vacation our 2 yorkies stayed at the Haven. They were treated very well like they were…read morethe staffs own pups. We got daily pictures and updates. They were wonderful to work with and I will be using them again. They let out dogs stay in connecting kennels as they are always together. Also the facility was CLEAN and smelled good. Additionally after a camp trip I tried their groomers. They were great. My dogs didn't have any anxiety going there. I really liked that they gave us a time with an expected pickup. Other places have you drop off your dog early in the morning and you don't get them back till late afternoon. My dogs looked so handsome when we picked them up. Also I just read they do vaccinations there so I will be checking into that more next year. The owners and staff were wonderful with our dogs and I highly recommend them

This place is so great. Love the workers and love the work they do. The price can't be beat too! My…read moredogs love going there and that is the biggest thing really. The workers love dogs and it shows. Go here! It's the best around, not even close.

I have been bringing my three huskies here since we first moved to Utah in 2020. The staff have…read morealways been very open and honest, and caring, they always ensure that they keep me updated on my kids and when they prescribe anything for them they explain it in detail and everything. Earlier this year my daughter snow had 10 huskies puppies and they were there to help me and give them a great up to date shots and everything. I really love the way they treat you. I love the professionalism they have but not just that, the way they make you feel like family. My kids love coming here and they are always so happy when they come and leave. Thank you!

Great patient customer service. Friendly, fast and super affordable!! Willing to answer all…read morequestions both pre and post surgeries. Took 3 animals at once

we love Mandy's! They do a great job with both my dog and cat. They always look clean and cute…read morewhen I pick them up

I'm really disappointed with my experience here. On multiple occasions, the wrong service was done…read moreon my dog even though I clearly communicated what I wanted. While I understand that mistakes can happen, it became frustrating that it occurred more than once. I will say that when the correct service is done, the grooming itself is usually decent, it has just been difficult getting the correct service performed. Toward the end, they did acknowledge the situation, but it felt more focused on what I could have done differently rather than fully taking responsibility. I did want the bath and nail trim, but the most important service I requested was the shave. Unfortunately, the shave was not done. At checkout, I was initially told the total would be around $100 for the bath even though the main service I requested was not completed. I ultimately paid $66 for services that were not what I had asked for. When my dog was brought back to me, I was told he had been shaved to 5/8, which he clearly was not. After reviewing the groomer's notes, I was told he had received a contour and butt trim services I had declined at the beginning when they were offered. I had specifically asked for the same shave he received during his previous visit. I do acknowledge there may have been some miscommunication at the front desk, and I understand that mistakes happen. However, when it happens more than once, it becomes difficult to overlook. I also felt uncomfortable bringing my dog back to have it corrected because I worried I might be viewed as a difficult customer, and I never want to feel concerned about how that could affect how my dog is treated. Customer service and clear communication are extremely important when trusting someone with your pet. After reading some of the owner's responses to other Google reviews, the replies came across as unprofessional and poorly written. While I understand wanting to defend your business, the tone of those responses was disappointing. After giving several chances, I unfortunately don't feel comfortable bringing my dog back. I hope the facility works on improving customer service, as it is one of the most important aspects of running a business.

I cannot say enough wonderful things about Idlewire Grooming--especially Lori!…read more My little 18-year-old Shih Tzu has never looked so good. At his age, I'm very protective and cautious about who cares for him, but Lori treated my sweet baby with such patience, gentleness, and love. It truly means the world to me to know he was in such caring hands. Not only did he look absolutely beautiful after his grooming, but he also seemed comfortable and happy--which says everything. Lori's attention to detail and compassion really shine through in her work. Thank you, Lori, for taking such amazing care of my precious boy. We are so grateful and will definitely be back!

Loved this place for daycare, was visiting Utah and wanted to explore places without or babies for…read morejust a day, the staff was great easy to submit vaxs records, both my chihuahuas did great and loved everyone . Would recommend coming again. P.s both boys were very tired when we got home, right to bed they went !

If you are looking for a company for people who are professional and care about animals, you have…read morecome to the right place. If I could give Robert and his team more than 5 stars I would!! We were gone for a week on vacation and I couldn't have asked for a better team to come out and watch my cat. This was our first time gone from our cat for a long period of time so we were pretty anxious at the start of our trip, but Robert put our mind at ease!Robert and his team love your animal just like it is their own. They would cuddle, play with, and feed our cat while we were gone. One of our favorite things was the check ins we got. Every time they visit they give a full report on how our boy was doing, eating, energy level, etc.

Amazing!!! Robert and his team at Away Home Pet Sitting are fantastic! We have lived in seven…read moredifferent states across the US and have had a lot of wonderful pet sitter's, Away Home outshines them all. The love and care that our dogs are given is priceless. They offer several different scheduling options so we can rest assure our dogs are visited at the times we need Away Home. After each visit we receive photos and very detailed updates about each pet and our home. We love Robert and his team and highly recommend them and so would Stella, Otis and Bertha!!!