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    Spice Island Auto Repair

    3.9 (7 reviews)
    Open Open 24 hours

    Services - Spice Island Auto Repair

    Routine automotive maintenance

    Car towing

    Motorcycle towing

    Spice Island Auto Repair Photos

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    West Way Towing

    West Way Towing

    1.7
    (28 reviews)

    Extremely disappointing experience. I have roadside…read moreassistance through Allstate, which provides up to $100 for towing services. After a short local tow from my mechanic in Pompano Beach to my home in Coral Springs, I was charged an additional $82.25 for what the company claimed was excess mileage beyond 8 miles. I paid the charge. I was not asking for a refund. I simply requested a detailed invoice showing the mileage calculation and how the $82.25 was determined. The driver refused to provide the paperwork I requested before payment, and the handwritten receipt I eventually received contained virtually no breakdown of the charges. When I called the company to request a detailed invoice by email, I spent nearly an hour on the phone being placed on hold repeatedly. The representative, who identified herself as Karen, was rude, unprofessional, and hung up on me three separate times while I was simply requesting documentation for a charge I had already paid. What concerns me most is the lack of transparency and the poor customer service. In all the years I have used roadside assistance and towing services through my insurance, I have never been charged additional out-of-pocket fees for a tow between my mechanic and my home. Based on my experience, both the driver and customer service representative were rude and unwilling to provide basic documentation. I strongly recommend that customers obtain all pricing details and written documentation before paying any additional charges. This review reflects my personal experience. Think carefully before using this company if transparency, professionalism, and customer service are important to you.

    I was in a accident on 11/5/25, I received a call on 11/6 from Andy. He explained that West Way has…read morea body shop and not to release my car to the insurance company. I told him that I know for a fact that it was totaled. He said very harshly that due to my airbags not delaying, its fixable. Sir, I need a new quarter panel, that alone was 10-15hrs of work. Needless to say, less than a week later my car was a total loss.

    Spice Island Auto Repair - autorepair - Updated July 2026

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