The Fast Lane is not fast at all, you have to wait around a hour or more. They need to expand the oil change lanes.

It shouldn't even get the 1 star. Don't ever take your vehicle to the Quick Lane service. They are incompetent and careless. These mechanics messed up my car and the manager refused to see any fault in her staff. I went in initially because my Service Engine Coolant prompt came on in the car. The Service Rep said I needed a coolant flush. I did the recommended service. Exactly a week later my car ran hot! lift my hood and there was almost no coolant in the reservoir! It's a sound car and I keep it in good mechanical condition. Mind you I have never had any mechanical issues with my car in the past. NEVER, and I've had my Ford for 6 years. Well I live in Mission now so I figured the dealership would of course know what they are doing if I have any issues since I'm not back home and my mechanic can't check it for me. So they end up keeping my car for 2 1/2 days and told me finally on day 2 that I had a slow leak in my water pump. They sent me a picture of some rust on a component. That's it! Didn't know what I was supposed to be looking at. I asked if it could have been caused by the car over heating and they said possibly but there was no way to be sure. 1st time trying to put off a mistake on the customer. I wanted my money back but the manager said since I asked for the service then I couldn't get a refund. I never came in and asked for a coolant flush. I simply said this prompt came on and the service rep recommended the services. So 2nd time placing fault on the customer. I took my car back. It wasn't running hot anymore because I put coolant in it myself. They had it for 2 days trying to cover their own backs. Idk what they did to my car but when I got it to Houston and had my mechanic start the water pump replacement, he immediately noticed that the components were loose and not connected tightly. The clamps for the hose were just placed on and not tightened. There was even a piece of the pump just sitting inside the engine block. Due to that being loose all week and on my drive to Houston, it stripped the housing and a goblet located at the bottom. I had to miss 2 dys of work and rent a car just to come back to the valley from Houston. The parts for my specific engine type are hard to get because there aren't many models made with that type of engine. So I walked in Spike's Ford in Mission, Tx with 1 problem and came out with 2! I talked to the manager and all I can say is she doesn't have any clue what she's talking about. She literally said just because SHE doesn't THINK or FEEL that they messed up so they can't be held liable! So since when do we bypass facts and evidence for thoughts and feelings? She had the nerve to say my mechanic loosened everything! Girl! If that was the case I wouldn't have the housing stripped..l that's proof that it was loose that entire time. It is a blessing that I didn't get into or cause a major accident driving my vehicle like that! I only had my cat at Ford ( for 2 1/2 dys) then my home and then to my mechanics shop Nobody touched my car between it leaving Ford and arriving at the shop in Houston. They refused to do anything about their negligence. I had to call coporate. Apparently this isn't the first time they've been irresp with customers vehicles and put blame on Casper the friendly ghost instead of owning up to saying we messed up, let us rectify the situation. I guarantee it won't be the last time. Do yourself a favor and find someone you trust to work on your vehicle. Don't ever take to Spike's Ford in Misson. SN: Mr. Giles and the first service rep that helped me initially were great. He did all he could on his end and I don't hold the service reps at fault. It's the careless mechanics and the incompetent manager. read more

Claudia is a knowledgeable, professional service adviser. Came in with a check engine light and a recall notice. Everything was explained and the work done . Also their prices seem to be lower than other Ford dealerships. Will use them again read more

Amazing car experience !!! Jorge was a great salesman he never made me feel pressured or stressed on the car ! He listened to my needs and my wants and worked with me ! I got the car I wanted in the color I wanted !!! Noe made the paperwork process so easy I was calm and at ease and not panicked at all !! Overall great staff !!!! Thank you spikes !!!! read more

I recently took my F250 to Spikes Ford for serious electrical problem. My service adviser was Amanda Lara. Although the repair process was some what worrisome due to initially not knowing what the problem was and how much it was going to cost to repair my truck, Amanda made it as pleasant as possible. She kept me advised by calling me to give my updates as to the progress of my trucks repairs. She advocated for me by helping me the final cost of my repairs. Amanda made me feel I was truly in good hands and genuinely cares about her customers. I hope I do not have to go by and see you again soon, for more repairs that is ( LOL) , but if I do, I know I can depend on you for honesty and good work. Thank you Amanda and your service techs for a great job. read more

I always go back to Spikes. This is my third vehicle ith them. Great service department as well. Thanks Spikes.

If I can give it no stars I would. I took my expedition to get serviced for a tune up and since my suv had the check engine light on it needed other parts. I gave the ok to it and the job was completed about 5 days later. Well not a month went by when my expedition caught fire mind you they were the only ones who serviced it. Well that happened on March 25, and to this date I have been given the run around. I haven't heard from them wether they will fix it or not. I'm very disappointed on their lack helping resolve the issue. read more

Fast, professional service. The Quick Lane rep told me what service was needed for the age of my vehicle, she told me the total price, and the service was completed in a timely manner. read more

Customer service is pitiful. When I tried contacting this place via a chat online, no one ever returned my call. I just wanted some questions answered regarding my recent service and it seems their website chat tool is a waste of time. read more

I went for oil change and replace brake pads. It took over 4 hours. I got my car back and it was making a loud noise. I had to take it back anothee day because the brake pads were defective and needed to be replaced again. I paid $350 for the beake pads only to find out that was way to much. Wish i had gone somewhere else and saved money and time. read more

Take your hard earned money and savings elsewhere. The price for a vehicle here is not worth the complete lack of customer service. Review in Spanish towards the bottom. Out of 5 stars, I would give them none at all if it were possible. I've had one prior experience buying a preowned certified vehicle four years ago and it turned out great because I still own the car and drive it everyday. But never have I been treated as poorly and disrespected in any dealership that I've inquired about a vehicle nor in any customer service company of any kind. From the second we walked in, I was never addressed appropriately. We were then attended by Jorge Torres (sales consultant). After driving and discussing details about the vehicle, I began to negotiate a price for the vehicle. Jorge immediately became upset, which created tension and uneasiness for both parties. Jorge was already shaking my hand goodbye implying for us to leave. However, we were determined to talk about other options and a few minutes later we went into an office to further discuss the price. Jorge began to make the discussion personal and became unprofessional while using foul language, which made it further uncomfortable for us. We asked why he was upset and began to blame the situation on me, saying that it's my fault and that he was upset and frustrated. We decided to deescalate the situation. We said thank you and walked out of the office. As we were walking out, he continued to be unprofessional and disrespectful by making a comment towards my partner. The most unpleasant experience at a car dealership ever. I can't imagine being treated any worse than this. 09/05/2015 Lleven su dinero y sus ahorro a otros lugares. El precio de un vehículo no vale la pena la falta completa de servicio al cliente. Fuera de 5 estrellas, me gustaría darles ninguna en absoluto si fuera posible. He tenido una sola experiencia de comprar un vehículo de segunda mano certificada hace cuatro años y resultó muy bien, porque yo todavía poseo el coche y lo manejo todos los días. Pero nunca he sido tratado tan mal y faltado el respeto en cualquier concesionario que he pregunté sobre un vehículo ni en ninguna empresa de servicios al cliente de ningún tipo. Desde el momento en que entramos, nunca se abordó adecuadamente. A continuación, fuimos atendidas por Jorge Torres (consultor de ventas). Después de conducir y discutir detalles sobre el vehículo, comencé a negociar un precio para el vehículo. Jorge se convirtió inmediatamente en malestar, que crea tensión y desasosiego para ambas partes. Jorge ya estaba nos estaba despidiendo. Sin embargo, estábamos decididos a hablar de otras opciones y unos minutos más tarde nos fuimos a una oficina para discutir más el precio. Jorge comenzó a hacer la discusión personal y dejo de ser profesional durante el uso de lenguaje soez, que hizo que fuera incómodo aún más para nosotros. Nos preguntamos por qué estaba molesto y comenzó a culpar a la situación sobre mí, diciendo que es mi culpa y que estaba molesto y frustrado. Decidimos distender la situación. Dijimos gracias y salimos de la oficina. Mientras caminábamos, él seguia faltando el respeto al hacer un comentario hacia mi novia. 5 de Septiembre, 2015. read more

I would give negative rating if I could! Since purchasing my 2013 Certified Pre Owned Ford Escape in October of 2014 and I have had nothing but negative experiences as a customer. A couple of months after my purchase, my car began lighting up notifications regarding engine maintenance along with the check engine icon lighting. I quickly learned that, that notification meant that I would have to turn the car off and then on before I would be able to drive it. After taking it in quite a few times, the problem is still ongoing. Recently, a different notification lit up along with the engine light. It strongly recommended that I replenish the engine coolant level. On my last visit, December 12th, I visited the Spike's Ford quick lane to get an oil change and asked them to check the engine coolant (since I checked out myself and saw that it did not need refilling), as well as the engine light that was on. The cashier informed me that they would need to replace some valves so they would need to keep my vehicle over the weekend, in addition, I would need to pay a $100 deductible because I was now only covered by my extended warranty since I had exceeded the 30K mile warranty. I asked if they would reconsider charging me the $100 since I had already taken in my vehicle so many times and the problem kept persisting. The cashier asked me to leave my car regardless (they got me a rental) and she would look into the history of the vehicle's maintenance/repairs and would inform me if they would be able to waive the deductible. About halfway into the week, I get a call from Spikes Ford informing me that my car was ready for pick up and I did not have to pay. Upon turning on my vehicle, the engine coolant notification immediately popped up. I go back inside and after taking a quick look under my car's hood, I am told the mechanic provided inaccurate diagnostics and they'd have to keep my car a few more days to take a closer look at it. About a week passes by and I have not heard from Spikes, I call a few times and I am told every time that they don't have an update and they'll go to the back to see where they are at with my vehicle and will give me a call within a few minutes, but they never called back. After a few days of that, I finally get ahold of someone that did call back after saying she would. She says that my car was ready, that I was still not going to have to pay the deductible, and all I had to do was refill the rental with gas and I was good to go. Upon arriving to the dealership, I am told that I have to pay the deductible! I explained my situation and informed the cashier that they had resolved the issue with the deductible. She leaves for a few minutes and returns with Alden Rush, Vehicle Advisor, who I had the displeasure of dealing with for all of my previous visits. Without even greeting me, he jumps straight to telling me that he cannot cover the cost of my vehicle's repair because I exhausted my car's 30K mile warranty and I have to pay because my car has had a different issue every time I've taken it in. I expressed my frustration to him, explaining that I did not understand why I was being charged when I was explicitly told I was not going to have to pay for anything, that I was short on cash and the only reason why I had left my car behind was because I was waived the deductible fee. Also, because there is not one single person that was ever able to tell me what was wrong with my car, nor what they did to fix the issue. He replies by telling me that he can't release my car until I pay. Again, I tell him I am not paying because I was told otherwise and it is not my fault that his dealership can't fix my vehicle. He then sternly told me not to raise my voice, extended his hand with my car keys and told me to leave. I no longer feel welcomed at Spikes Ford, and am now forced to look for another place to get my car serviced. My experience has been completely disappointing each and every time I've visited spikes ford. I am extremely upset with this mediocre establishment that only offers subpar customer service and products. read more

Called to ask about the trailer braking system that was not working was told by Joe to bring in my truck the next day because they were full and bust by 10 am. Took my truck the next day at 8am. Took my info pretty quick and thats where it went down hill. Was not told it would take the whole day sat down patiently for 4 hours until i decided i had been patient enough. Ask the girl in service what the issue was and she said they need more time maybe a day or two information that i could have used at the beginning of the day when i got here. Giving them two stars will follow up at the end of the day for final result. 4pm update Problem solved as per Joe issue with the trailer break system has been corrected! Heading home to see if my trailer is picked up by the fixed system. All is well! Looks like the tech was able to find the issue and correct it. Thanks Spikes Ford! 4 stars due to poor communication. But issue was solved that same day! read more

Their sales associates are commuted to providing the best deals and take care of their customers, but the service department sucks for that reason I give them only 2 stars read more

Do not buy a car here. Although they seem nice to talk to, the customer service is the worst I have ever experienced. They made 100s of promises and never kept 1. The don't call back when they say they will, and mostly don't call back at all. Service takes 5 days to do a job that should take less than 1 hour. Trust me, go anywhere else. read more

Worst dealership, I recently purchased a truck two weeks ago, horrible customer service, was screwed over on price found out thst I didn't receive all discounts and rebates as promised, also I traded two vehicles in and I am still having to make payments on them even though I don't have them. Also I have called multiple times got three days no one answers there phone or returns messages. Horrible dealership. read more

Took a month for my car to be ready with no rental. Never got any feed back of what exactly was being done to the car and "paper work" took about a day to be finished when my car was ready the day before. Horrible service! read more

My key got stuck in the tailgate when trying to unlock it. I was over 60 miles from home and had to triple trip it to get a spare key and then the truck back home and to the dealership the next morning. At the dealership they said they could fix it for a little less than $600. They got the price down to $510 and got it done in a couple hours. The issue is that looking online other people have had this happen on their Ford pickups indicating a design issue but Ford doesn't recognize it as such and since my truck is out of warranty I had to pay. read more

Took 3 weeks to fix my truck !!! I expected a little sorry about my inconvenience but didnt get a single sorry !!

They did an excellent job. They handled it all in the "Quick Lane" area - Oil; Balance and Alignment; 4 New Tires and Transmission Service.

We recently took our F250 to Spikes Ford, Mission, Texas, for warranty repairs. We picked up our truck on 05-23-16. The service guy " Romeo" assured me that all the repairs we had talked about had been completed. Immediately after getting into my truck I checked the rear view mirror, which was suppose to be repaired, and found it was still defective. As I drove away from the dealership. I also noticed that the windshield had a chip on it, which was NOT there when I dropped off the truck. I pulled over and had my wife look at the chip . She immediately confirmed that the chip had not been there prior to leaving the truck at Spikes. We immediately called the previous owner of the truck, who also assured us that the windshield was flawless at the time he sold us the truck, s few days ago. He reminded us he had used this fact as one of his selling points with us during our purchased negotiations. I did not immediately go back to Spikes Ford, as I was very upset, and had not confidence they would own up to their negligence . We called and left a message with the service manager Ms. Judy Torres, requesting a call back. It has now four days later and no return call as of yet. I am convinced Ms. Torres has to intentions of calling us back, Some may say " Whats the big Deal?" Its only a chip!!!. My response is that HONESTY and RESPECT are a big deal when dealing with a auto dealerships that professes to have these virtues when they are SELLING us these very expensive products. At Spikes Ford, these virtues do not apply to the service dept,or are these just words to them? I will have my windshield repaired and never go back to Spikes again. Shame on you Spikes Ford !!!!! read more

Recently bought my explorer here, I love it but the service not so good. I was told to wait until the vehicle was dirty enough to have the full detail and on minor details on it. On the day I showed up the sales guy didn't show up and another sales person took over and send it in to see what he could do. Spend all day with out a car and then he calls me to pick it up only to find out the one small thing was fixed, he was on the phone and he just game me the keys to go and I waited about five minutes for him to finish talking on the phone so that he could show me what was done on it. He completely ignore me standing and waiting for him and then I went outside only to find out that the full detail wash was not even half done. I turn around to look for the guy he was gone. Again I took the explorer and this time the right sales guy was there but told me that the detail couldn't be done since I had already brought it once for that. kept on blaming others and to make matters worst I was getting threatning call from the other loan company of the vehicle I had traded in because of they non payoff payment from them. This is a certified car and it feels as if I bougt it a a fleet lot, the battery had corrosion, to name other few issues.... read more