The PT specialist was good and knowledgeable, but the staff was "meh" at best at this location…read more They were not friendly, barely said 2 words when I arrived and when on the phone was worse. The other thing about the front office staff was the listening skills were lacking. She offered me an appointment on Monday, I didn't say yes at all... she started moving things around calling other people and when she gave me a time she got frustrated when I said it didn't work.

I am not new to going to P.T. & I have been to a few different P.T.'s in CA and now Las Vegas, so…read moreI have some experience on receiving good treatment. After trying out a few in Las Vegas, I have found this place to be a good fit. I have gone in for knee and hip therapy and I like working with Matt. He is very knowledgeable and will treat you with care and dignity. The gym is clean and up to date the employees working in the gym are friendly and always available to answer any questions. As we know they will provide you with excellent care and instruction, but it is up to us to carry out the plan for ourselves! I received great care while I was there for two different occasions, and if I need to return I know I will return there.

Absolutely the best for PT! I have had PT here at the Centennial location on and off for 10 years…read more All the staff are well trained and remarkable in their treatment and care. I have had shoulder, back (2times) , knee and now balance therapy. So glad they are close to my home too. I recommend them for any PT needs.

With such reviews I was shocked to have such horrible service. I scheduled an appointment on 1/20…read more for 1/27 for evaluation on my shoulder. called back on 1/23 to make sure the time I was to arrive and they can't find my appointment. But I had already set up my account on their website raintree. So the person on the phone then sets up my appointment for the same time I had before 1/27 @ 3 pm with a person named Earl to do my evaluation. I take a few hours off work to get to my appointment and they can't find me again. So I would be an idiot to give them a third shot at wasting my time. The odd part is nobody seemed to care about the whole thing. Good luck Kelly I'm off to see Tim Soder physical therapy.

I've been to the NW/Durango location 4 times now. I've…read morealways had Jasmine as my main therapist, but this time I have Anngie. I really love and appreciate everyone there. I go so much it's like family there. Jena, Delilah, Jacob, Chris, Mark, Tyler, Bryce, Brendan, and I forgot 1 lady's name. But they all take turns coaching me. Now this is NOT a 1 on 1 place. Its never been structured like that. My insurance sends me here everytime and I'm ok with it. Some assistants are better than others-Tyler is really knowledgeable and kicks your butt, Chris and Bryce are also very knowledgeable and are ready for the ice packs at the end. Jasmine the actual pt can do dry needling and cupping. So if you need those specialized treatments be sure to ask when booking your first evaluation appointment. I love this group. They all know me and always greet me with a smile-especially Brendan! Thank you guys for taking care of me, this round!

Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

I underwent right knee revision in January 2026. Brandon, my PT at Centennial, performed the…read moreevaluation. A big shoutout goes to my two PTAs, Kenny and Daisy, for their attentiveness and supportiveness. At times, even Brandon, who was working on another patient, noticed and pointed out something I was doing wrong. Thanks to them, I am now determined to go to the gym at least 3 times a week to practice climbing stairs, killer water exercises, pedaling a dual-action recumbent bike, and walking more. In fact, I can now pedal for 35 minutes, and that's a miracle.

TL;DR: I got a huge bill and the manager refused to call me back…read more Look. This is not a bad place to get PT. I'd give the service I received a 4.5/5: everyone was friendly and competent, and I did improve. My only service complaints are that you only get to see the actual PT for evals/re-evals and the PTAs would only do manual therapy on one body part (I was there for my shoulder and knee, and I had to pick which they'd work on). It just felt like they were a bit stingy with the care and access to the PT. Here's the reason for the one star: they told me my estimated payment was $44/session (I have a high deductible plan, so all sessions were basically out of pocket). That seemed low, but I figured they'd tell me if there was a change, and in the meantime I went in the recommended 3x/week since it was so affordable. Two whole months later, I got a bill for over $1000. The "estimated payment" turned out to be only a fraction of the actual cost of each visit, which ranged in price from $109-$278. Had I known this, I never would have gone in so frequently, and I would have asked to pay the cash price, as it was lower than my insurance's contracted rates. I asked both the billing company and Jackson's office manager why the amount they were charging me wasn't changed as soon as they knew my insurance allowed for a much higher fee, or why they let me keep coming in without telling me I would be slammed with a huge bill. They told me they have no systems in place to do that. They would have kept charging me $44/visit and then sending huge bills forever. This is terrible, even unethical, business practice. Carson, the office manager, was very nice and said she'd contact me once the rest of the insurance claims came through so we could work something out with the huge balance. I paused PT in the meantime. After several weeks, I called and left a couple messages for Carson. She eventually texted me and said she would call me once she heard back from their billing company. I left her another message a couple weeks later, but I never heard back. I was planning on going back to Jackson and did not seek another PT referral, and I have regressed in the months without care. My daughter's PT referral was randomly sent to Jackson, and when they called me last week to schedule, I told them I needed to resolve my account first and to have Carson call me. They then told me my chart had been closed and I was no longer a patient there. Then they said that since I wasn't going to schedule for my daughter, they'd reject her referral. I honestly don't know what happened. I don't know why she wouldn't call me back. I told everyone who called that I wanted to come back in as soon as we figured out the account. My advice is, unless you are POSITIVE what your copays are, do not go here. EDIT: She called me the day after I posted this. She said she'd tried to call me once but it rang without going to voicemail. I do not have a record of this call, and she did not say why she didn't try again or call back the other times I contacted the office. No apologies were given, but she did get approval to reduce my balance by a modest percentage, which I really appreciate.

I always liked this pace in the past. My daughter has been receiving the therapies at this location…read morefor many years. Unfortunately, today I can't post a good review. My child with autism was recently discharged from the speech therapy solely because she reached an age cutoff. (she is only 15), despite her clear and ongoing need for speech and communication support. Speech therapy is a long-term necessity for autistic children, not something they "outgrow" at specific age. The age should never be a factor in determining whether an autistic teenager receives speech therapy! All autistic children/teenagers are at different levels when it comes to speech. The fact that even the owner of the company was not able to help is incredibly disheartening. Dropping a child from therapy due to age rather than her actual progress is unacceptable and unethical! The therapist just handed me a piece of paper with a list of places to call that offer social group settings for my child which I did has not been successful. Most of these places that I contacted have long wait lists for speech therapy. So now my child is stuck, I am going through a lot of hassle and stress, and Speakeasy is a big Disappointment! This company is failing the autism community, unfortunately!

My son has been seeing Ms. Jess for occupational therapy for a couple of months now for some…read moresupport with sensory issues and self-help skills and she has been nothing short of amazing! My son looks forward to seeing her each week. I love that they use neurodiverse-affirming play-based therapy techniques, so the kids are active and engaged. My son is already making progress after only a short couple of months. The office staff is always very helpful and kind as well. So glad we were referred to this therapy center.

My doctor had recommended for me to go to Physical Therapy for my right hand. I just recently…read morestarted PT at the Dignity Health Physical Therapy about a week and a half ago. This location is in the Centennial Hills area off of the 215/Durango exit. It's in a plaza with plenty of parking spots. When I arrived at the facility for my first PT appointment on a Wednesday around 3:00 P.M, it was a breeze to check in. I had completed all of the paperwork required online. There are only a few seats in the facility though. Kiana is an amazing physical therapist! She is constantly providing challenges and is knowledgeable! My first appointment focused on getting a clear baseline of where my hand was at. Kiana measured my hand strength, assessed my mobility, and talked through my goals so we could create a plan for the rest of my PT sessions. By the end of that initial visit, we had a solid game plan in place, and I even started some targeted exercises for my right hand to begin improving strength and movement right away. This is the place to go if you need PT! The team members here are outstanding!

We went to dignity health for a kidney stone that needed a scan for confirmation. The CT scan was…read morenot working at the flamingo location so they sent us to this location that had a working CT scan. We even called prior to arriving at the flamingo location asking if we could be seen for a suspected kidney stone and they said yes come on down. We ended up paying our ER copay for the first facility then got a bill to pay the same ER copay for the second facility! What a scam! We will never do business with Dignity Health again. We asked them if we would be billed twice and they said no we should be fine since it would be a "transfer". Apparently not. They don't know what they are doing and just tell you what you want to hear.

Had the best experience working with Katrina and the team. I thought my back pain would never go an…read moreaway! After almost three months of therapy I am pain free!

My experience with Suarez Physical Therapy on Durango was profoundly disappointing and demonstrated…read morea concerning lack of professionalism and empathy. As a cancer patient, there are days when attending an appointment is simply not possible. While I fully understand the need for attendance policies, the rigid enforcement here shows no regard for legitimate medical circumstances. A healthcare facility should recognize the difference between negligence and unavoidable illness. After three visits, it became clear that this location is not equipped to provide compassionate patient care. The front desk staff consistently displayed an unwelcoming and dismissive attitude. Requests for assistance were met with curt responses and excuses about being "the only one at the desk," which does not justify poor customer service or disrespectful behavior. The final concern arose when I canceled all future appointments. I received a call that felt less like an interrogation. The tone was intrusive, unprofessional, and entirely unnecessary. A physical therapy clinic serving vulnerable patients should demonstrate empathy, respect, and basic courtesy. Unfortunately, the Durango location failed in all three areas. I cannot recommend this facility and hope they take meaningful steps to improve their approach to patient care

Front desk is always very nice and the doctor takes his time to make you feel better and understand…read morewhat he's doing. Love coming here!

very knowledgeable doctors and staff always super kind and friendly . clean office flexible…read moreschedule they make it work

Dr. Kameron sat down with me and was very intentional on the type of work we were going to do for…read moremy wrists. I was truly impressed with the care and education I received during treatment. The office is clean and professional. Would definitely recommend Onward to other people.

Dr. Cailin was amazing- can't praise this place enough. Super clean, inviting space. Friendly,…read moreprofessional people. Great communication between visits. She fixed my shoulder through weeks of in office and at home exercises paired with some dry needling. I really looked forward to our visits, worth every penny. My favorite part about working with her was that she wasn't just focused on getting me to a place of no pain- she wanted to help me to be my best. I'm a climber and she understood the complexities of shoulder movement needed for climbing and climbing training. Whatever your goals are, she'll help you get there. I'm leaving the office each day with more knowledge of my body and healthy movements and tons of new exercises and stretches that will help me continue to stay healthy on my own.

Great quality equipment and top notch trainers. If you need physical therapy or other sports…read moreperformance needs, this is your place!

I have a disabiled back for past 5 yrs.had 2 sugeries so far on it.have gone to numerous physical…read moretherapists to no avail.my surgeon said my back is totally deteriorated and so far wouldn't know where to start to help me.suggested traction.went upstairs desert orthopaedics to there therapy. used therapist ''jarrod '' after 2 sessions could walk to my car from therapy without stopping! after 5 sessions traveled and walked through our airport from parking to ticket counter without sitting down 4 times like I used to.I haven't been able to do this in 6 yrs.!!! when doing had no pain but was winded cause haven't been able to do this in years. jarrod is the best physical therapist I have ever used!! this guy really knows his stuff.nobody has helped me like jarrod. I recommend this place as the best pt in las vegas.