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Prior to our trip, I purchased carryon bags and chose seats for me and my gf. Carryon bags were more expensive than checked bags by $7...$60 v $53, if I remember correctly. LAX-PHI-SJU: no problems whatsoever to report, other than I could not check in online and had to see an agent at LAX to do so. But everything went smoothly. This morning, SJU-PHI-LAX, I again could not check in online and had to see an agent. There, I was told that the same carryon bags I spent an additional $120 on were now, suddenly, too large to fit on the aircraft. When I protested that they were the same bags we brought on our arriving Spirit flight without issue, I was told by the agent that "Puerto Rican planes are smaller." When I said I didn't understand...that the same planes that fly from Puerto Rico eventually come back with new passengers to Puerto Rico and that their carryon bags fit just fine, as mine did coming in from PHI, I was told by the same agent that "Puerto Rican planes will drop off the passengers and then turn around and come back." Obviously, this is ridiculous. He then told me that there would be no charge to switch our bags from carryon to checked, since we already purchased carryon bags and they were the same price as checked baggage, even though I had paid more for my carryon bags than the price was for checked baggage at the time of purchase by $14. Upon then choosing my choice of seats so that I and my gf would be able to sit together, $23/each=$46 total, the agent asked me for $76. When I asked why that much, I was told that checked baggage was $5 MORE than carryon (EVEN THOUGH HE HAD JUST TOLD ME THERE WOULD BE NO CHARGE) and that since we were making our purchase with an agent, it was an ADDITIONAL $10 each. When I pointed out that I could not check in online and was instructed to see an agent, he told me what that REALLY meant was to use the check in kiosks. Again, this is obviously ridiculous. Eventually, a much nicer agent took over and we were able to complete our checkin, still for 56 ADDITIONAL dollars. It should be noted that as I was being helped by the new agent, Michael (who should get a promotion, btw...as he was the ONLY person who appeared to give a shit about customer service), the other agent was pulling the same crap with an elderly Vietnam veteran, who overheard me and my gf talking about the baggage bait and switch. All of us marveled at the incredible shrinking Spirit planes and saw through the facade to what this truly was...a dishonest fleecing. How can a carryon bag fit coming in and then be too big going out? I asked Michael to speak to a supervisor, but was told after he went to talk to her that she was backing up the other agent and was "too busy to speak to me." Coward. So, now I have paid over $1600 total for two tickets to San Juan on a budget airline that doesn't even serve water and whose seats (which I even had to pay extra for the luxury of choosing) barely have cushions and don't recline...at all. What an absolute joke. I fly a lot...all over the world. I've flown on the biggest and best of global carriers and the smallest of southeast Asian propeller planes. I will walk or swim before I ever step foot on one of Spirit's planes again. Also, I watched this flight attendant take off her mask whenever she spoke to anyone or used the PA.
I would give a zero start if such an option. I am totally enraged by the airport staff about how they treated us! We arrived at the airport about one hour early for the US domestic flight. I have gotten my flight tickets already. The staff at the counter were extremely slow at handling the bags and they told me that I am late and it is already passed the boarding time. But it is clearly written on the ticket that I have arrived before the boarding time and it is obvious that they are the reason that delayed my flight. They said that I will not be able to catch the flight before the gate close, which is totally BS because we have at least 40 minutes before the gate closes. Their website only says you need to arrive 15 mins before gate closes, which is way more than enough time for us. I am a GOLD member of spirit airline and I do have the option to bypass security which could save us a huge amount of time. They just totally ignored it. Finallywe're they forced us to pay to switch to a flight next day. This is beyond absurdity. Also I have tried to call the corporate but they have no option to complain to a real person except filing a form which takes 60 days to get any response, so if you are screwed by the staff, you will not get justice.
The flight was late and the airplane looked like it was made on a budget but worst of all, was the service. The connection was about to leave just as we landed. (Both flights were spirit air.) We had to run to the other side of the airport, just making it before the gate closed. That's when a guy named Pedro appeared from the same gate. I don't know what he does other than gulping on protein shakes and using too much gel in his hair but he was really trying to appear important. Pedro claimed that it was our responsibility to make it on time to the connecting flight and was accusing us of being late. He was too thick to understand that if the initial flight was late, the people on it will be late as well. Extremely useless, given both flights were with the same airline, the one he was supposed to represent. He ended up delaying the flight for everyone for no apparent reason than his need to be heard. Overall, Pedro epitomized spirit airline - useless, rude and not worth the time.
I want to start off by saying they canceled our flight last minute on the day we were suppose to leave & left me & my wife stranded in San Juan ,PR . They told us we couldn't fly till Wednesday afternoon mind you we were suppose to leave Monday afternoon due to work & business meetings . When Wednesday came around like at 1am they cancelled our flight again supposedly due to the weather but when we spoke to family the weather was better then never before . They didn't even offer any accommodations for any of the days , not hotel not anything . The customer service representative was horrible & super rude , they didn't help us with anything all they could say was that they can cancel & refund us our money , not even the full amount . We had to cancel lose money & pay almost 3 times the price for a flight on Thursday & the best part was that when we get to the airport spirit was flying to fort Lauderdale at the same time when they told us they didn't have flights till Monday due to weather conditions. We basically got lied too , lost money & stayed stranded for 3 almost 4 extra days . Worse airline I've ever used & I will never in my life fly with sprit again , even if it's free . I do not recommend them for anyone even if your trying save some money it's not worth it . They charge you even for carry on , no other airline does that .
7 months ago
They broke my bag and my wheel fell off I went up to customer service but it takes a day or two for them to get back to me and today is Friday I get on a cruise Sunday and I don't want to get denied to get on my cruise because of my bag read more
2 years ago
This leg of our Spirit Airlines trip was identical to the other legs/trips we've made. We have been really impressed with our experience with our flights on Spirit. They may not have all of the accommodations (at least on our flights) of the other airlines out there, such as wifi and they charge for snacks (becoming a little more common regardless of what airline you are on) and they also charge for carry ons (not a back pack for guys or bag for women). Staff at check in area was friendly and helpful to everyone. Flight attendants did a great job communicating with passengers. In some cases the airline doesn't really have a say in this, but all of our flights departed on time and all of them landed a few minutes ahead of schedule, which was really nice since we had a short layover. All in all we have had nothing but good experiences flying with Spirit Airlines and we would recommend them to others. read more
3 years ago
5 years ago
Prior to our trip, I purchased carryon bags and chose seats for me and my gf. Carryon bags were more expensive than checked bags by $7...$60 v $53, if I remember correctly. LAX-PHI-SJU: no problems whatsoever to report, other than I could not check in online and had to see an agent at LAX to do so. But everything went smoothly. This morning, SJU-PHI-LAX, I again could not check in online and had to see an agent. There, I was told that the same carryon bags I spent an additional $120 on were now, suddenly, too large to fit on the aircraft. When I protested that they were the same bags we brought on our arriving Spirit flight without issue, I was told by the agent that "Puerto Rican planes are smaller." When I said I didn't understand...that the same planes that fly from Puerto Rico eventually come back with new passengers to Puerto Rico and that their carryon bags fit just fine, as mine did coming in from PHI, I was told by the same agent that "Puerto Rican planes will drop off the passengers and then turn around and come back." Obviously, this is ridiculous. He then told me that there would be no charge to switch our bags from carryon to checked, since we already purchased carryon bags and they were the same price as checked baggage, even though I had paid more for my carryon bags than the price was for checked baggage at the time of purchase by $14. Upon then choosing my choice of seats so that I and my gf would be able to sit together, $23/each=$46 total, the agent asked me for $76. When I asked why that much, I was told that checked baggage was $5 MORE than carryon (EVEN THOUGH HE HAD JUST TOLD ME THERE WOULD BE NO CHARGE) and that since we were making our purchase with an agent, it was an ADDITIONAL $10 each. When I pointed out that I could not check in online and was instructed to see an agent, he told me what that REALLY meant was to use the check in kiosks. Again, this is obviously ridiculous. Eventually, a much nicer agent took over and we were able to complete our checkin, still for 56 ADDITIONAL dollars. It should be noted that as I was being helped by the new agent, Michael (who should get a promotion, btw...as he was the ONLY person who appeared to give a shit about customer service), the other agent was pulling the same crap with an elderly Vietnam veteran, who overheard me and my gf talking about the baggage bait and switch. All of us marveled at the incredible shrinking Spirit planes and saw through the facade to what this truly was...a dishonest fleecing. How can a carryon bag fit coming in and then be too big going out? I asked Michael to speak to a supervisor, but was told after he went to talk to her that she was backing up the other agent and was "too busy to speak to me." Coward. So, now I have paid over $1600 total for two tickets to San Juan on a budget airline that doesn't even serve water and whose seats (which I even had to pay extra for the luxury of choosing) barely have cushions and don't recline...at all. What an absolute joke. I fly a lot...all over the world. I've flown on the biggest and best of global carriers and the smallest of southeast Asian propeller planes. I will walk or swim before I ever step foot on one of Spirit's planes again. Also, I watched this flight attendant take off her mask whenever she spoke to anyone or used the PA. read more
5 years ago
2 years ago
I would give a zero start if such an option. I am totally enraged by the airport staff about how they treated us! We arrived at the airport about one hour early for the US domestic flight. I have gotten my flight tickets already. The staff at the counter were extremely slow at handling the bags and they told me that I am late and it is already passed the boarding time. But it is clearly written on the ticket that I have arrived before the boarding time and it is obvious that they are the reason that delayed my flight. They said that I will not be able to catch the flight before the gate close, which is totally BS because we have at least 40 minutes before the gate closes. Their website only says you need to arrive 15 mins before gate closes, which is way more than enough time for us. I am a GOLD member of spirit airline and I do have the option to bypass security which could save us a huge amount of time. They just totally ignored it. Finallywe're they forced us to pay to switch to a flight next day. This is beyond absurdity. Also I have tried to call the corporate but they have no option to complain to a real person except filing a form which takes 60 days to get any response, so if you are screwed by the staff, you will not get justice. read more
3 years ago
5 years ago
The flight was late and the airplane looked like it was made on a budget but worst of all, was the service. The connection was about to leave just as we landed. (Both flights were spirit air.) We had to run to the other side of the airport, just making it before the gate closed. That's when a guy named Pedro appeared from the same gate. I don't know what he does other than gulping on protein shakes and using too much gel in his hair but he was really trying to appear important. Pedro claimed that it was our responsibility to make it on time to the connecting flight and was accusing us of being late. He was too thick to understand that if the initial flight was late, the people on it will be late as well. Extremely useless, given both flights were with the same airline, the one he was supposed to represent. He ended up delaying the flight for everyone for no apparent reason than his need to be heard. Overall, Pedro epitomized spirit airline - useless, rude and not worth the time. read more
2 years ago
5 years ago
3 years ago
4 years ago
7 years ago
8 years ago
7 years ago
7 years ago
I want to start off by saying they canceled our flight last minute on the day we were suppose to leave & left me & my wife stranded in San Juan ,PR . They told us we couldn't fly till Wednesday afternoon mind you we were suppose to leave Monday afternoon due to work & business meetings . When Wednesday came around like at 1am they cancelled our flight again supposedly due to the weather but when we spoke to family the weather was better then never before . They didn't even offer any accommodations for any of the days , not hotel not anything . The customer service representative was horrible & super rude , they didn't help us with anything all they could say was that they can cancel & refund us our money , not even the full amount . We had to cancel lose money & pay almost 3 times the price for a flight on Thursday & the best part was that when we get to the airport spirit was flying to fort Lauderdale at the same time when they told us they didn't have flights till Monday due to weather conditions. We basically got lied too , lost money & stayed stranded for 3 almost 4 extra days . Worse airline I've ever used & I will never in my life fly with sprit again , even if it's free . I do not recommend them for anyone even if your trying save some money it's not worth it . They charge you even for carry on , no other airline does that . read more
8 years ago
9 years ago
Do NOT fly SPIRIT at ALL! If u want to sit with your family, you have to pay to reserve or get seated randomly. No carry ons or prepare to pay, just bring a purse or laptop bag. Luggage over 40lbs is outrageously priced. We argued for an hour over phone over this and we finally chose UPS to ship our luggage instead. They don't give your water or snacks and the seats have no leg room and barely arm room. I don't even know y there are flight attendants at all! A couple days before flight, they'll start emailing you that you didn't check in any luggage or pick a seat, what they mean is, you have to pay to sit together and prepay your luggage online or they charge $10 to check you in and overcharge you to check in and pay for luggage. And for each flight transfer, you need to pay again for the same luggage! Up and back! I booked thru expedia and will NEVER use Spirit or expedia again. We were on an island with limited internet and a pc and printer so all over the phone everything became too hard to complete just to make it home. My tip is in Spanish if u care to read it! read more
7 years ago
6 years ago
9 years ago
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