Splash is working a business model for a one time customer. They waste customers time and here that is always 3x the cost of the car wash. They need much better customer service now or they will be easy pickkins when the competition arrives! Bad will is on the ledger at this firm. read more

I gave this Splash 5 stars not because of the way that the car turned out but because of how well the staff handled a situation with a customer as I was arriving. A gentleman (and I use that term loosely) was screaming at a staff member and a manager near his black Mercedes with the plate 5NOG50 (I have a picture of it). It appeared they were arguing over what was a scratch on the roof of his vehicle. The customer at one point grabbed the employee with both hands and shoved him out of the way and into the car parked next to his. The employee did not respond violently which, impressed me because I personally would have handled the situation differently in a way that some might consider "improper," but I'm relatively old school in that regard. I've never written a Yelp review before mostly because I don't feel like it's necessary at most times and prefer to spend my time on other things, but I think the staff here deserves kudos for not reacting the way I would have in this situation. Their professionalism is to be admired and I will drive out of my way in the future to go to this particular splash because I really respect the way that this particular employee handled himself with such composure. Should the management need any witness to this event should there be any follow up from said customer, I'm more than willing to discuss/appear on Splash's behalf. read more

Splash Car Wash - Car Wash Near Me - Darien, Connecticut

First the vacuum: vacuum heads pop off easily on most of the vacuums. Then the self-serve washers spray cold water, which in the winter creates thick ice over the car and there is nothing to dry the car with and no signs advising users to a) try again in warmer weather or b) REMEMBER to stock dry cloths in your trunk! And the timers are way off, causing me to spend $10 on what's supposed to be a $6 wash with the same percentage of time wasted. Finally giving up, I pull up to the full service window where the (very rude) staff demanded $21 MORE dollars (for a basic wash?!) and then said they couldn't work with the car because of the ice - and made fun of me when I complained. The cold wash water and exorbinant prices are bad enough, but the rude and contemptuous staff are why I am warning everyone to stay away! read more

Attention to detail is not in this wash's repertoire. For $40 my car was delivered wet with visible mud streaks. The interior was barely addressed. When speaking to the manager, he offered me a personalized hand wash to appease my concerns. I denied the offer... If your crews are that careless, why would I trust you with my car? Never again. read more

1 million stars for this place...The best car wash EVER...What a nice team of hardworking people...What a great crew...Omar Vanessa and the whole team are amazing...They work VERY HARD under the stress of SO MANY cars to wash...The place is busy which says a lot about them!!! I am an Uber driver and go regular...On Valentine's Day 2018 I was waiting for my car and this Spanish guy (don't know his name) came running out from the back with a wallet BULGING WITH TWENTY DOLLAR BILLS hanging out of it...Saying that he'd found it under the seat...It was my customers who had lost it from Darien...He could have EASILY STUCK IT IN HIS POCKET AND I WOULD NEVER HAVE KNOWN!!!!! Now that was a true Valentines act of love!!! God bless them all...LOVE YOU GUYS!!!! Took the wallet to my customer who was blown away when I told him!!! He's given me $60 to tip them all for their honesty, which I will be giving them tomorrow when I go in!!! AMAZING PLACE...LOVE THIS CARWASH read more

Dropped off my car to have a full detail for $195.00. Made a mistake and did not leave my keys. 2.5 hours later they notify me. Apparently there were some cars ahead of me. I wait for wife to get home and drop by keys 45 minutes after being notified. Jimmy the attendant asks me why I took the keys. I say I brought keys as soon as possible after they called me. I asked why they waited 2.5 hour to call me? Jimmy immediately says we will get the car done. Jimmy is customer focused. Unfortunately Oscar the manager starts getting in my face literally and arguing with me about the situation. I ask for my keys back and take my car without getting it washed. Taking the keys was my fault, however, splash and their managers need to remember who the customer is. read more

Needed a quick carwash and backseat cleaned. Overpriced but closest carwash around. Told them to just clean the backseat, car was washed and vacummed a few days before and didn't need full interior. Along with failing to properly cleaning the backseat which had a soda spill, they managed to break the clasping mechanism on the center console. Wouldn't trust them again, clearly they go through your belongings, and are complete morons when it comes to cleaning. Waterspots all over the car when it dried, and the back still sticky, had to rewash car later and properly clean back. Broken clasp required an entire replacement of center consol lid, which cost enough to have my car washed here 10 more times at their overpriced request. read more

Spent $20.99 for the basic full-service wash, which is pretty steep in my opinion, however, if the staff did a phenomenal job, I would definitely justify spending this kind of money. Unfortunately, the floor mats weren't washed and they told me this was an extra charge (for this rate, I expect this work to be included) the back seats still had some dirt and hair and the trunk wasn't cleaned like I specifically asked for. Center console was still dirty too. For what I paid, a lot was left to be desired and I will look elsewhere. read more

want to thank Oscar and his team for always making sure my cars look good every week !!!! Jimmy jr and victor always make sure to keep my car scratch free. read more

This is probably one of the most efficient, kind, attentive, responsive, hard-working group of crew members at a carwash I've witnessed in years. When I pulled up and spoke with Ivan he was a complete gentleman and created such an easy dialogue with me, the consumer to create a solution to clean the interior of my car at a higher percentage than the exterior. Him and the manager on duty Oscar were both terrific! Steve, a kind gentelmen cleaning up the back of the lpt with his pan and broom amazed me. I say amazed me because he was on his knees at times picking up pieces. I was a former employee at Keep America Beautiful years ago, and this made me smile. The gals that work there too were very good and worked smart workers as I watched them vacuum and precisely clean in between all the nooks and crannies of my Cadillac. I highly recommend this Carwash business location moving forward. As a resident of Stamford, I have been to the Hope Street location however, I would have to sum this up all in all a very powerful five star experience moving forward compared to my near by Splash. I'd recommend this highly to anybody. I'll definitely be back for a above and beyond experience ! Whoever hired these individuals, keep them! read more

while they a good job, their real business is confusing customers into a wash and "quick" detail". this costs 50.00. a full service wash at 18.95 basically gives you the same thing. i was there today and saw 3 people, including my son, confused by the bait and switch tactics. the guys at the entrance were very well trained to upwell, and take advantage of customers. beware at all splash locations. read more