Reached out to Woody's Pools on 5/13 to start pool service and agreed to the service plan and…read morepricing the same day. After that, we heard nothing back to actually schedule service. I followed up again on 5/22, and after more delays, they finally texted on 5/26 saying they needed to inspect all of the equipment before starting. Unfortunately, after waiting nearly two weeks with little communication and no service, our pool turned green. If an inspection was required, that should have been communicated upfront instead of after weeks of waiting. We ended up going with another company because the process took far too long and communication was extremely poor.

Connor has reached out to confirm that this is indeed Woodys pools that I am reviewing. If the…read moreowner is named "Woody" then I have the correct company. "Woodys Pools" was used as a vendor by the Property Management company I rented from. WOODY, the owner of the company, yelled at me in the phone while driving in defense of dragging out the issues with the pool. The staff who come out and service the pools weekly are amazing. The owner, WOODY, is lacking in professionalism, courtesy, timeliness of repairs and demonstrated that clearly over the 6 years I interacted with him. I'm hoping this information gives more detail to my previous review.

Recently a tree fell in my yard and destroyed all my pool equipment, I selected M&M Pool…read moreConstruction, a local company in Carmichael, to do the replacement. Mike, the owner, was extremely knowledgeable. Before beginning the new installation, he took the time to identify for me all the old and unmarked water and electrical lines in the area. if there was a. better way to do something, he discussed it with me. And, when he and his worker came with the new equipment, they had it all installed in a day. The end result is so much better than what was there before. Lights, slide, jets, all work great. Best of all, I can now operate the pump, heater, timers, etc, from my phone and the app is so easy to understand. I would highly recommend this company to anyone in need of pool construction, repair or routine service. I feel my pool is in very good hands!

We received excellent start up & initial maintenance services from this company after putting in…read moreour new pool. Kevin came out & was SO helpful & informative! He provided great customer service with his pleasant demeanor & professionalism. He gave lots of instruction, useful recommendations, & did some problem solving. We appreciated how accessible he made himself to communicate with & all the knowledge he shared.

Provident Pools has been a "breath of fresh air" when it comes to pool services. Reliable,…read moreconscientious, responsive to communications and very competitively priced. Jeep Roemer Davis, CA

Great communication and competitively priced! The technician arrives on time and is courteous…read more Very knowledgeable about systems and provides pictures of completed work

I've been a customer for too many years to count. This company doesn't care the least about…read morecustomer service anymore. My pool has never looked worse. I am dropping my annual service today! Ive spent $1400.00 a year for this shitty service for way too many years. It's a shame, but Mike is not a good face/or voice for the company. They would be better off with no customer service. Good job Mike. Thanks for never scheduling my filter cleaning after three telephone calls and forcing me to write this scathing review. You will see that I've never written a review before. Good Riddance Mr. Customer Service! You should work at the land fill. I would have given this company a -10 review if possible, but alas, I had to give it one star. Jerry, you are a liar!! Your response to my post was that mike was responsive and returned my call, which he did not. Check your outgoing logs before you make that claim. Also, you postponed my cleaning when I had the leak. You didn't fix it like you try to elude to in your response. You canceled my service for three weeks and billed me for the whole month anyway. Oh thank you so much for that! So helpful you jerk. How dare you post a response that eludes to you fixing a pool leak problem that you had no hand in doing so! That claim alone shows me what a truly devious and creepy person you are. A good business owner would have probably called the customer of over 10 years, but you don't give a shit. You should crawl back under the rock you slid from. No one in our neighborhood will ever use swim chem due to the shitty service of you and your asshole response. I can't believe the lies you state in your response. mike never responded and neither did you. For you to claim that you did is unbelievable! Because you only have 2 documented complaints only proves that you do not log the calls or complaints. ive called many more times than just twice. Give us some more BS why don't you.

Received a request for payment of $155.00 via my bank. I do not own a pool and I do not live in the…read moreUnited States!

I agree Alex was very kind and spent his time attempting to fix the issue. For that reason you can…read morekeep the diagnostic fee to cover his time and effort. However your excuse of being unable to fix the issue is insufficient. On the initial service it was clearly stated which parts were replaced and the reasoning was communicated to the serviceman. If anything it should've helped the diagnosis as the heater had multiple problems that I replaced. Jandy did not troubleshoot with the technician during the visit. The service call went past 5 and the technician said they were closed. He said he would email them and get back to me which he didn't until I reached out to him. Transformer was melted and shorted the board which was replaced. Igniter and sensor was broken and was replaced. I don't think replacing these obvious issues should throw off your diagnostics. If anything if these things weren't replaced it would've caused a longer diagnostic process, multiple service calls and delay waiting for parts. It got to a point where I ran out of ideas and that's why I relied on your 15 years of expertise and was disappointed with the outcome, especially since the issue was something fixable

Very prompt responses- and super knowledgeable. Alex has been on top on the spa repair.read more

Khang was fantastic! I had already installed my replacement pool motor myself, but I accidentally…read moredamaged the shaft seal during installation and also had a loose wiring connection. Khang quickly diagnosed both problems, repaired the shaft seal, corrected the wiring, and got my pump running perfectly. He didn't just fix the problem--he took the time to explain what went wrong, answered all of my questions, and gave me practical advice on maintaining my older pool. He pointed out that my 72-year-old fiberglass pool only has one return jet, explained why that affects circulation, and even showed me why he believes there's a partial clog in the plumbing. He also recommended products that would actually help instead of trying to sell me things I didn't need. He even told me to return the metal stain remover because he didn't think my stains were caused by metals, which I really appreciated. Khang was honest, knowledgeable, patient, and professional. As a first-time pool owner, I learned more from him in one visit than I had in months of trying to figure everything out on my own. I highly recommend Khang to anyone needing pool repairs or maintenance. I'll definitely be calling him again.

Khang has been amazing! He's professional, reliable, and always goes above and beyond. My pool…read morealways looks spotless, and he takes the time to answer any questions I have. I truly appreciate his hard work and highly recommend Khang to anyone looking for honest, dependable pool service!

Erik and team work on the pool at my mom's house. The team have gone above and beyond to ensure…read morethat her pool is in the best shape. They are responsive and honest, and I appreciate that they are respectful of the house/pets. Four stars for great service, one additional star for responsiveness and willingness to address any issues my mom has had. Highly recommend, especially for older folks.

Back in April 2023 I received a pool start up service after having my pool re-plastered. They used…read morea new (to them) procedure (Orenda process) for the start up. According to Bob, I was the first person he had used this procedure on. Now after all these months my pool new plastering still looks "not right". Let me say Prism pool and the plastering company (Chief Pool Plastering) did come out and look. But after having numerous other pool companies out to my house for other minor work, I felt inclined to write a review. Because they all stated the same thing, the plaster looks different then a newly plastered pool should look.

I sent out a request for maintenance and chemical balancing and Gold Rush responded in less than 10…read moreminutes. From the moment I answered the call back ,Gold Rush demonstrated professionalism and didn't overwhelm me. Our pool contractor did not give us any instruction following the completion of our pool, we started to worry because the water became so cloudy. The same day I got a call back (11am) I had them at my house by 2pm to evaluate the condition of my pool water. Gold Rush came full of knowledge and assured me that they would be able to get our pool water to the condition it should have been for the beginning. They didn't just offer to do the service , they would teach me how to do it myself ( this is what I was most impressed by). They want to help not just make a buck off of one. They are truly out to help newbies like me understand and demonstrate how and what it takes to maintain a pool. Need less to say, as much as I would love to take care of my own pool , I just dont have the time. Knowing that my pool maintenance is with Gold Rush, I know my pool will be in good hands. The monthly service price... AMAZING!!! Very very affordable. Thank you team Gold Rush for giving use clear and safe water to swim in.

The team at Gold Rush Pools & Spa, David and Breanna, have serviced our pool in Vacaville since it…read morewas installed. The servicing has been timely and reliable. Additionally when they recognized a potential servicing was needed for the pool or equipment they brought it to our attention and gave us an opportunity to get it repaired before it became an issue - We recommend this business and this team