Super helpful staff, very knowledgeable and straightforward guys. Kinda the only place around on the north shore where you can get snow sport services. The new boots I got were 40% off, and getting snowboard tuned up (waxed and sharpened) was $45. Make sure to bring your punchcard to get the 6th tune free! read more

Avoid this company! Their website has been cloned by a scammer and the actual website will offer NO ASSISTANCE to help make it right. They simply advised "not our problem". High recommended using LAX.com or lacrossemonkey.com. Sport stop customer service is awful! read more

Sports Stop - Screenshot receipt from scammer, which shows the same emblem as the real company. - Tennis Near Me - Wenham, Massachusetts

It sucks that this is the only ski shop in the area, because the staff (all of them that i've interacted with) are just rude. The equipment is over priced, and not only is the staff rude but they kinda don't know what their talking about... i go to the ski haus in woburn just to avoid this mess; that should sum up the overall experience visiting this place. read more

Sports Stop - dispair - Tennis Near Me - Wenham, Massachusetts

Just needed my skiis waxed and edged and Sports Stop was able to oblige. I picked my skiis up the next day, and the bases and edges were good as new. They had some stuff on sale, seeing that it was mid-season and got a nice pair if Helly Hansen pants for 50% off. Sweet. There were plenty of customers, and the place has been there for as long as I can remember (been on the NS for 30 yrs now) They're doing something right. read more

Stopped in for P-Tex & some repair gear for my board. Great selection of gear/apparel and insider knowledge - major thanks to Dawn, who provided some valuable insight on the local mountains & the roads. Will go here to look for gear before heading to a bigger box snow sports store. read more

I've been getting my skis here for years, the staff are all incredibly helpful and attentive! Fair prices and good sales for quality products! read more

Awesome service! Went here after going to LL Bean, REI and Ski Haus and wish I had started here. They helped me to figure out exactly what xc ski boot I needed and for a good price! read more

Rented a board for the season and so far I'm very happy with it. Great fitting gear with the help of a very knowledgeable staff. Super accommodating great prices highly recommended read more

Hi, Love this place. I was in a jam and needed to rent some x-country ski's, boots, etc. last minute. This place totally outfitted me. They also told me of some local places to do some x-country skiing in the area. I know nobody is thinking of skiing right now but these people know what they are doing. I found the staff to be knowledgeable, courteous, and very kind. Nothing bad to say about this place. I hope they are around for a long time. thank you :) read more

Excellent specialty shop. Knowledgeable staff and good prices. My racket was strung the next day. Good inventory and wide selection...exactly what I wanted in a tennis shop, with prices as good as on-line. read more

The absolute worst customer service my husband and I have ever experienced. We walked in right at opening sharp - the door was unlocked - and the woman working snapped, "we are not open yet". Then my husband politely states "we are here to rent x-skiis" to which the woman repies "you and the 28 people behind you". (there were two) It got worse....too much to type. Will never give this store our business. read more

Beware going in here unless you are prepared to spend a lot of money for extremely terrible work. Totally ripped off! Brought in two pairs of skis to be tuned and bindings adjusted. Nothing wrong with either pair, mine are brand new. Their website states tuning starts at $35. They didn't tell us a price when we dropped them off. A week later my fiancé picks them up and they charged us a total of $120. For what? They ground the base right off the bottom of his skis and had nothing to say for it!!! Now his skis will need to be replaced after this season completely unnecessarily!!!! Unbelievable!!!! Poor customer service, complete rip off, totally unsatisfied. What a shame since there really aren't any ski shops around this area. We will not be returning. read more

I came here to get my snowboard waxed and sharpened. The young girl that was working there was so incredibly rude. I told her I was there to pick up my board. She turned into a complete bitch and gave me the biggest attitude about it. I handed her my slip and she says "name?" That was it, just one word. So I say my first name and then she kicks me huge attitude and then insultingly laughs at me and says "um last name" rolling her eyes. It was borderline hilarious but I also wanted to lose it on her. Then she brings the board out and puts in on my foot. Literally sets it on my toe!! I awkwardly have to pick it up and set it somewhere else besides my foot . Then the total bill was 41.00 for a wax and sharpen. It was insane, I've never paid that much for a wax. The only reason this place is busy is because there is no other ski/snowboard shop around. Terrible read more

Great for kid and adult season ski rentals. Knowledgeable and responsive when it is really busy.

I recently brought two boards here to get a "full tune". This includes a stone grind, sharpen edges and wax the base. In addition, one of the boards had a gash down to the wood core that needed repair. Here is what happened- 1) The repair was done poorly. The p tex was not applied with a base welder, but rather by hand. I can tell because there is a bunch of black spots in the repair. This indicates uneven heating of the p tex resulting in carbon build up. 2) I noticed that both bases were waxed poorly and/or un even. 3) This cost $35 per board. I asked to talk to the shop guy and got a bunch of shop guy attitude. I asked a few questions about how the boards were tuned and got a sorted tale. He told me how much his waxer cost and assured me that my furry base was "impregnated" with wax. This shop is for people who don't know the difference between a good tune and a rip off. They have nice equipment, but either don't know how to use it or (more likely) rushed my gear and figured I wouldn't notice. On a good note- The edges were sharp. I believe they were done with a ceramic edger. The best tool because it sharpens and hardens the edge. However both boards needed de tuning on the tip and tail to be ridable. Step it up boys! read more

Excellent! Brought my snowboard in for a tune on Monday. they gave me a reciept & told me it would be done Friday. they said they do not call you to tell you when it is done but that it would be done friday. great. planned to picked it up friday. i went to pick it up and told them i was interested in new bindings. the staff member took me right to the back and showed me every single womens binding they had and compared to mens and told me which ones he likes and why. he also made sure i knew that the cheapest pair they have they were out of stock at the moment. i picked a pair they had in stock and he put them on right there! also asked if i had my boots in my car (which i happened to) and i brought one in and he fitted it on the board! all in 10 minutes. i cant speak for everyone, but for me the tune and bindings that i picked wete affordable. will absolutely be returning in the future if needed. read more

This is a local business with a great reputation in the tennis community. Another example how Yelp falsely trashes small local businesses when they won't cough up thousands in extortion payments to these thieves. This is the same deal as the recent study done by Cornell University showing that 80% of the positive reviews on Amazon are by people who received free goods and services from Amazon. These negative reviews are most likely posted by yelp users who receive free goods and services to post negative reviews for business that refuse to pay Yelp. read more

Fantastic customer service and very knowledgeable staff. Even though I live in Boston now, I still come here for all my ski gear. I rented a pair of skis from the Sports Stop which I damaged while skiing in the woods. The damage occurred only three days before I was flying out to Colorado to go skiing, and I was really worried I would not have a pair of skis in time for my trip. I brought the skis back to the Sports Stop and they replaced them with fresh rentals of the same make and model on the spot. They usually have only a few people working, so they can get busy on the weekends especially, but they always take car of you and provide excellent service. read more

We live on the West Coast so it's hard to get any Lacrosse gear here. We recently order a few products and had some confusion during the process. I was quite impressed the way that Ben and Stephen handled the process of getting the correct product to us the fastest way possible. They not only have great products but the price is the best! There professional manner was outstanding. Thank you! Teresa Profant Alex VanSteyn read more

These guys are really great. Outstanding customer service! I bought new ski equipment and I wasn't happy after I skied on them. They really worked with me to come up with a resolution. They really know their stuff and stand behind their products. I highly recommend this place. read more

Went to the Sports Stop for some new tennis shoes and to check out the racquets. I spent some time listening to one of their tennis sales people, Barbara, as she assisted two parties who were ahead of me. She was very knowledgeable, took her time to cater to each customer, and took a consultative approach rather then just trying to sell something. When it was my turn, she assisted me in finding the right shoe for me. Then she listened to my questions about racquets and appropriately asked me about my current stick, my game, and what I was looking to improve on. Barbara really knew her stuff! She even saved me some money by enrolling me in their loyalty program. I made the 45 minute drive to Sports Stop because a couple of friends of mine recommended the place, and Barbara in particular. Worth my drive! If you want to talk to people who know tennis before you buy, and you want very competitive prices to boot, this is the place. I bought 2 new pairs of tennis shoes, and I will return to demo a few racquets soon! read more

Had a great experience renting skis this year for my teens. They are knowledgeable and very helpful. So worth it!!!

Just rented skis for my 5&6year olds for the season. It was over $325 including insurance for the skis, which I think is absurd. I went with all of my kids, including my 18-month-old. There were only two other people in the shop and we still waited over half an hour for my kids to try on boots and skis. After 30 min of holding a squirming kid, I let him down and run around the store. That's when the employees stopped having their side conversations and started helping us. The people were pretty rude. Buyer beware: You try on the skis and will have to go back one week later to pick them up. read more

When you first walk in your first impression is not that of a ski shop, the store looks remarkably Beige and old, and none of the fixtures match. But mom always said never judge a book by its cover. The customer service is great. My initial response was to walk out and head to a more established shop. But an employee greeted me pretty much at the door and directed me towards the Skis in the back room. I had wandered in looking for demos which he informed me they didn't have. He did however go on to recommend some places up near the area I would be skiing (loon) that might offer them. I picked his brain for a little while last tuesday on what he might suggest I try compared to the ski I was looking for. As I sit here I just got back from testing this weekend and his suggestions were excellent. What impressed me most was knowing that I wasn't interested in purchasing he still took the time to chat with me for a good 15 minutes and gave me some really good recommendations. To the point where, assuming they aren't going out of business (which he informed me they weren't), I'll be buying my next skis and boots from them next winter. So I rate them 4 out of 5. It doesn't feel or look like a ski shop... But if the rest of the staff is as helpful as him, then that's all that matters. read more

This place is OK for customer service, but their price gouging is obscene. Prices are 50% more than on-line and they refuse to cut you any slack. I have been a customer for 30 years but my last experience buying some sunglasses will be my last. read more

They have the best selection for tennis and ski's in the North Shore Area. The staff is very professional and very friendly. They were also very knowledgeable in helping me with my tennis questions. I have also bought ski's here and I would highly recommend this store to any of my friends. I can't image this account ever being rude. read more

You can't beat this place as a tennis shop. The staff really knows their stuff! Amazing and friendly customer service. Great selection of equipment. I am not a skier, so I can't speak to that. However, in 40 years of playing tennis and living all over the USA, this is the best tennis shop I ever walked into. read more

Based on a recommendation from a friend we went to get some ski boots. My wife has a tender ankle and her current boots were bothering her. These guys were great and helped us make the right ski and boot decisions to best suit her needs. In my experience no place stays open as long as these guys have been around without providing good service. Which they did for my wife and now my brother and nephew who went there to get my nephew his first pair of skis. read more

Great shop with tremendous customer service. I had forgotten to pick up my tuned up skis the night before planning to hit the mountains, and the guy kept the place open for me while I made my way over there from 3 towns away. Saved my weekend! read more