I have been going here for years for several reasons. 1. Ally A. Is knowledgeable and friendly. I…read morehave never bought a product, however WITH GREAT ENTHUSIASM, she will explain everything and anything to me. She never has to research a machine, a product, or a procedure to rely accurate information. Also, she has the best smile! 2. They are always updating with new equipment and technologies. 3. It is clean. 4. Easy to check in. 5. I can place my membership on hold for a nominal fee. 5. The entire staff is courteous. Its a very young person-vibe. I recommend going there.

It was my first time there so I was completely clueless about anything having to do with spray…read moretanning. The woman at the front desk asked us questions (I was with a friend who was also new to spray tans) and we told her we were new and needed lots of guidance. Anytime she would ask a question and we didn't know what she meant she would awkwardly laugh at us. Maybe it is super rare to get first time tanners. She was very helpful when it came time to using the machine, but oh my goodness. The machine kept repeating that it was heated but it was so incredibly cold and miserable! And once we got out of the machines our faces were a disaster! It was super splotchy on both of us. I went home and washed my face right away. I don't think I ever need to get a spray tanning again, at least not from here.

Such a good experience! I haven't had a spray tan in about ten years, but wanted one for my trip to…read moreHawaii and I'm so glad I came here! Lisa was fantastic. She listened to my concerns, as I am very fair and wanted it to look natural and she did just that. She customizes the color to match your natural undertones and complexion, and smooths everything out with a brush. I also recommend the collagen boost!

This review is super overdue, but I got a spray tan for my spring break with glow and go. It was my…read morefirst spray tan EVER, so I went in with no clue about the process and some nerves about walking out smudged or orange. I ended up being guided through for process - she was super friendly, i felt very comfortable. My artist knew how to match my expectations and skin tone to the right color/shade of tan that they offer perfectly! I ended up looking bronzed and almost airbrushed appearing for my beach vacation, and not a tinge of orange. Highly recommend. My skin didn't have any negative reactions or any patching (aside for when the tan started wearing off about 5ish days after, which happens for all spray tans). They know what they're doing here!! Will be returning this summer for big events!

Absolutely awful experience at Ninotch Spa. Today was our 1-year anniversary, and I booked a duo…read morefloat for my partner and me. We showed up early as instructed, only to find the door locked. Lights off. No staff. Nothing. Their sign said Sunday "By Appointment Only," yet apparently even when you have an appointment, no one shows up. I called their Bethesda location, and the first receptionist claimed we weren't in the system--even though I booked on Wednesday at 2:22 PM (I checked my call log and took a screenshot). Someone took all of my details including my credit card, but somehow my appointment "didn't exist." Then the owner got on the phone and said she actually could see me in their system but didn't know what happened. She blamed a software switch on Tuesday... but I booked on Wednesday. So that excuse made no sense. Her only solution was to ask if we could come tomorrow. No, we actually can't--because unlike her business, we plan ahead. I took the weekend off from my real estate schedule to celebrate. We booked a hotel in Tysons, hired a dog sitter, and made a whole day of this. And it was completely wasted. What really stunned me was the total lack of care. No apology that felt meaningful. No attempt to make it right. No offer of a complimentary service. Nothing. I'm a business owner myself, and I would never handle a mistake like this this way. Our anniversary plans were basically ruined because this spa didn't bother to honor our confirmed appointment--or provide any real remedy afterward. Don't waste your time or money here. If they can't handle a simple booking, I wouldn't trust them with anything else either.

Tatiana is a miracle worker! She has made it possible for me to move without pain. I've never had…read morea massage therapist with the amount of kindness and knowledge that she has. i am so grateful for her!

Disappointed in my rapid spray tan. I washed my hands after 1 hour, and whole body rinsed after two…read morehours. My tan on my feet, ankles, hands, elbows and underarms were completely uneven and she missed several spots. There's such a clear color difference on those areas so it doesn't look at all natural. Super bummed. I followed all directions too, I really think the application was done poorly.

THE best spray tan around! Celebrity glow has given me an amazing tan every time I've gone!…read moreMeredith did a beautiful job and was so sweet. The tans always look natural and I trust them to give me a nice, even tan every time! I couldn't have asked for more and they exceed my expectations every time I go! I am 100% going back and would recommend to everyone looking for a sun kissed look, whether it be for a day to day look or a special occasion. 10/10!!!

Melinda was incredible! My fiancé couldn't stopped raving about her. She's is amazing at deep…read moretissue and sincerely cares about her clients! 10/10 recommended!! Jill was also awesome, and really helped my upper back and neck pain!! I definitely recommend her as well as I feel much better already. Definitely go to this place!!!

We finally redeemed our massage gift after a few years. It was quite difficult to schedule an…read moreappointment with these folks and is the reason we didn't redeem it until no. I was finally able to have a call back from these folks and was able to book an appointment. The establishment is clean and the staff were friendly. We received a 60 minute massage. The massage was 'okay'. It felt like someone just rubbing oil on you. The pressure was kind of weak. I felt awkward bringing it up more than once. After we redeemed our gift card, there was an issue with gratuity. When we were gifted this a few years back, our friends mentioned they had added 20% tip. I believe the price of the massage went up, which makes sense. However, the front desk person made it seem like prices haven't changed and it was odd that the tip was so little. It would have been nice if they were just honest with why the top was much less now, which is probably because the price of the massage went up. I would probably check out another place.

SHUT DOWN!! Olivia (former owner) just took off and left!!! BEWARE!! Groupons are still being sold…read moreand the website makes it appear she is still open and active. NOPE!! Has take my $$ for 3 sessions and LEFT! Does not answer her phone, voicemail is FULL and does not reply to text messages!!! Hope she goes to jail for this!! Just awful!!! Notify your customers and do the right thing!!!! Seriously

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