Told me my system could not be fixed, and quoted me $7500 to replace it. Another company got it up…read moreand running for $338, and quoted a replacement system for $4500. 1-800-plumber+air has zero interest in fixing your system. They will lie to you about your problem, and quote very high replacement costs.

Replace air conditioner and furnace. The quality of service was superb. The cost was comparable to…read moreother companies and they added some incentives that were better than the others.

We had been using Platinum Air since 2012 and have spent over $36,000 with them, including $24,750…read morein July 2021 for two new heat pump systems. What has followed has been four years of frustration, misdiagnoses, leaks, water damage, safety issues -- and ultimately, being dropped as a customer when I let them know I felt it was important to inform the community about what we had gone through. July 2021 - New System Installed, Immediate Problems Two heat pump systems were installed. Britain was helpful in recommending them for our solar setup. However, they didn't cool from the start. After multiple sweaty nights, a tech finally returned July 29 and said the issue was missed settings from install. August 2022 - Freon Leak and Ongoing Cooling Issues The main floor unit again wasn't cooling. They diagnosed a Freon leak but didn't locate it. We paid $300 for sealant and more Freon. The upstairs unit--previously fine--also stopped cooling. The issue? The same install settings had again been missed. July 2023 - Freon Again & Water Damage The downstairs unit again wasn't cooling due to the leak. No charge that time, as they were also repairing a roof leak from a garage heater vent they'd installed. That vent continued leaking until this year, though they told me to call a roofer--despite it being their install. June 2024 - Freon Again Same unit, same problem. They offered to waive charges if we signed up for their maintenance plan. We did. June 2025 - Same Freon Leak, New Tech, Finally an Answer Again, no cooling. A new tech identified a manufacturer defect in the outdoor unit. They said they'd contact Goodman. A week later, they called on the way to the appointment to tell me I'd need to pay $750 for the replacement. I was stunned. They said their warranty only lasted 12 months, and since our first Freon problem was reported at 13 months, it wasn't covered (my new HVAC company has a 10-year parts and labor warranty). We had been out of town that summer. Plus, a manufacturer defect means it was faulty before it was installed. Serious Safety Issues with the Attic Unit: We'd get a random terrible smell from the upstairs returns for the last few years. I assumed it was a dead animal but then it would quickly go away. I paid $1,000 for a commercial duct cleaner due to our high ceilings. They found no animals--but sparks shot from the wiring when they turned the unit back on and there was a code on the unit they weren't familiar with. The cleaning company sent an HVAC tech who: -Identified the code as normal -Said the wiring was NOT up to code and we were lucky it hadn't started a fire -Noted it was missing a condensate trap, which explained the smells He kindly fixed the wiring. In March, Platinum installed the missing trap. No smells since. Water Damage & Denied Responsibility: Two weeks ago, the upstairs unit began leaking through our ceiling and wall. Platinum said the unit was tilted and not draining. They fixed the platform, but denied responsibility, blaming other contractors. No one else had been in our attic this year except their tech in March--who worked on the DRAIN and said nothing about tipping. Rental Property Issue: They also replaced the HVAC system in our Draper rental in 2021. A duct cleaning company later found the filter housing wasn't sealed, so dirt bypasses the filter entirely. They had to brace it with a five-gallon bucket to try to keep the panel closed. I didn't even call Platinum about this because I didn't have time to deal with it. False Claim of Verbal Abuse: I expressed frustration to the tech on the phone (I was crying) about the $750 charge to replace the defective unit. They later claimed I was verbally abusive. That is absolutely NOT true. Yes, I was frustrated--after 4 years of continual issues and another recent water leak. I had told him my frustration was not with him, but the $750 on top of everything else we had dealt with. He was very kind and professional. Frustration isn't abuse. Final Thoughts They claimed they'd "bent over backwards" for me, which floored me. I've rearranged my schedule again and again for their service calls, dealt with constant issues and temporary fixes, and stayed loyal. I never wanted them to have to come out repeatedly. Since all this, I've spoken with two HVAC companies. One (in business 38 years) was shocked and offered to testify if I take legal action. Another company said the charge for replacing a defective unit was completely unreasonable. After all of this--and nearly $40,000 paid--I feel disrespected, betrayed, and beyond frustrated. When I told them I would pay the $750 to replace the unit but planned to leave an honest review, they dropped us as customers after 12 years, said I'd need to find someone else to replace the defective unit they installed, claimed they weren't responsible for any of the drywall damage, and threatened legal action if I damaged their reputation. That says everything.

They have helped us several times. And every time they are very skilled, professional and honest in…read morewhat they do. They are very efficient in solving problems and their isn't a HVAC company that has more knowledge or expertise in this field. I highly recommend them to everyone and will continue to use them whenever I have a need!

I am the founder of BLENDTEC and discovered The Heating and Cooling Guys 15 years ago when I was…read morebuilding my 27,000 ft.² guesthouse in Orem. Mike orchestrated the Project in the least amount of time and at the most reasonable price. His installs on my other properties have been flawless. When I was in Salt Lake and needed parts for my daughters HVAC, I called Mike and he allowed me to use his account at the supply house for a big discount. The Heating and Cooling Guys are my "Go To" HVAC people! Tom Dickson, the Will it Blend" guy on YouTube.

Technician wants to charge me 1800$ for a schrader valve replacement.. claiming the whole system…read moreneeds to be vacuumed out and then new refrigerant needs to go back in & $200 per pound. Any decent technician knows that you can fully replace a shrader valve with a simple tool and no lost refrigerant. It's a $50 fix that Google describes as a fix an average home owner could do. Glad they got there $79 dollars out of me for useless information. Wouldn't trust these guys without doing your own research.

I don't leave many reviews but I such an amazing experience with Technicool and seeing they only…read morehad one review I had to share my experience. We were in the process of selling our home and the AC went out soon after accepting an offer on it. Being the middle of summer we were pressured by the realtor to replace the AC and the furnace (because of the age of it) before our closing date just 3 weeks away. I reach out to Technicool and they called me within hours, sent a technician on the same day to diagnose, and then set an appointment a week and a half later to replace our whole system. Their communication through the whole process was excellent and they even left all the warranty information for the new homeowners to pick up where we left off. They truly were lifesavers for us in a tight situation. To top it off I had gotten bids for a full system replacement about 4 months prior before we decided to sell our home and the pricing we received at that point was $1500 to $3000 over my final cost with Technicool. My opinion for the value and the service I received, 5 stars all the way. Thanks!

Terrible customer service. We hired him for swamp cooler service which is basically uncovering and…read morecovering the unit in spring and fall. He offered a discount if we paid in advance for two seasons. He serviced it in the fall and then this spring we couldn't even get him to give us an appointment to come out. We called him several times and he always had some excuse for not being able to schedule. Finally we requested a refund. We hired another company. Do NOT pay him in advance.

I just wanted to let other know that they do not service LG brand appliances. Nice that they are…read moreopen at 7 but not helpful for me.

I've used Appliance Repair Specialists twice now for our dryer. They were fair in their pricing…read moreand didn't feed us a line to increase the cost of the repair. They just did what was needed and were on their way.

I came across Royal T HVAC at the February Home and Garden Show and they offered a furnace…read moreinspection and a discounted toilet installation. I signed up and within a week, 2 gentleman showed up. The one was clearly the technician and the other must be sales. A quick inspection was done and soon the technician was using words like "catastrophic" to describe my furnace. Granted my furnace is 20 years old but catastrophic is clearly a scare tactic. I think over the next few minutes, he used that word several more times. The two men were polite and friendly but the upsale was hard to ignore. Their initial recommendation was about $5500 for a basic furnace upgrade but before I could even process that, they moved on to the $18,000 combo package (before rebates). I am not saying that a new furnace and A/C wouldn't be nice to have but I wanted a second opinion. I scheduled an appointment with another HVAC technician that I have used many times in the past. This gentleman spent 2 hours going over my furnace (far more detailed than Royal T) and found only minor concerns that didn't require immediate attention. He pulled the burners and the fan cage, inspected the chamber with a remote camera and found nothing of concern, let alone anything *catastrophic ". Beware of the up-sale!

Justin did an EXCELLENT job I would absolutely use him again. He was very knowledgeable and charged…read morea very fair price. I wish all my contractors were this responsive and fair.

My Water Heater Guy (MWHG) rocks! We found a small leak in a property we're preparing to sell and…read moreneeded it fixed fast. He found the part, made the time, and came the same day. The cost was more than reasonable and the service impeccable. I highly recommend them.

Eric is my new go-to plumber for our place in Orem. This guy is so nice! We had a water heater…read moreexpansion tank start leaking. Of course it was a Saturday, and so I started calling around. I noticed that "My Water Heater Guy" gets good reviews and is close to our place. Eric answers right away. Luckily, he was just finishing up another job and was able to be at our place quickly, which was great because it was an active leak. He fixed it right away for a very fair price. We will be using this guy from now on. Thank you Eric!

Our AC went out Sunday night. I called Monday morning and was immediately added to the line up…read more Thankfully the weather was cooler than it's been all summer and someone was able to come out the next day. Jeffrey was so friendly and efficient. Got us up and running in less than 30 minutes. Such a great experience and value!!

My brother had Skylake heating and air put in a geothermal heating and air. What a disaster-…read moredoesn't even really cool the house in summer and heat the basement in winter. No wonder they are outta business