My air conditioning unit went out I had another company come and look at it and they let me know…read morethat it was time to replace. They did not charge me for the service I had them give me an estimate, it was great and I had planned on going with them after my 5th quote, them a very wonderful person Patrick who had recommended a company and it was the highest, so he asked me to call Dave at Authortiy I was pleasantly surprised to get the lowest quote and Devin and Costa (hope I didn't mess your name up to bad) were awesome. Kept me in the loop during the installation and were wonderful. I would recommend this company to everyone. Can't beat the service or the price. Before installing a new system call them Penny

Technician Dan K. came to overhaul my furnace and did an amazing job! Authority comes highly…read morerecommended. I've had them service my rentals for years. They're honest and thorough, always professional! I recommend their $20/month membership to have your AC and furnace deep cleaned and inspected every six months. This company is the real deal! No dishonest upselling, just honest work - they earn loyalty!

I am the founder of BLENDTEC and discovered The Heating and Cooling Guys 15 years ago when I was…read morebuilding my 27,000 ft.² guesthouse in Orem. Mike orchestrated the Project in the least amount of time and at the most reasonable price. His installs on my other properties have been flawless. When I was in Salt Lake and needed parts for my daughters HVAC, I called Mike and he allowed me to use his account at the supply house for a big discount. The Heating and Cooling Guys are my "Go To" HVAC people! Tom Dickson, the Will it Blend" guy on YouTube.

Technician wants to charge me 1800$ for a schrader valve replacement.. claiming the whole system…read moreneeds to be vacuumed out and then new refrigerant needs to go back in & $200 per pound. Any decent technician knows that you can fully replace a shrader valve with a simple tool and no lost refrigerant. It's a $50 fix that Google describes as a fix an average home owner could do. Glad they got there $79 dollars out of me for useless information. Wouldn't trust these guys without doing your own research.

We had been using Platinum Air since 2012 and have spent over $36,000 with them, including $24,750…read morein July 2021 for two new heat pump systems. What has followed has been four years of frustration, misdiagnoses, leaks, water damage, safety issues -- and ultimately, being dropped as a customer when I let them know I felt it was important to inform the community about what we had gone through. July 2021 - New System Installed, Immediate Problems Two heat pump systems were installed. Britain was helpful in recommending them for our solar setup. However, they didn't cool from the start. After multiple sweaty nights, a tech finally returned July 29 and said the issue was missed settings from install. August 2022 - Freon Leak and Ongoing Cooling Issues The main floor unit again wasn't cooling. They diagnosed a Freon leak but didn't locate it. We paid $300 for sealant and more Freon. The upstairs unit--previously fine--also stopped cooling. The issue? The same install settings had again been missed. July 2023 - Freon Again & Water Damage The downstairs unit again wasn't cooling due to the leak. No charge that time, as they were also repairing a roof leak from a garage heater vent they'd installed. That vent continued leaking until this year, though they told me to call a roofer--despite it being their install. June 2024 - Freon Again Same unit, same problem. They offered to waive charges if we signed up for their maintenance plan. We did. June 2025 - Same Freon Leak, New Tech, Finally an Answer Again, no cooling. A new tech identified a manufacturer defect in the outdoor unit. They said they'd contact Goodman. A week later, they called on the way to the appointment to tell me I'd need to pay $750 for the replacement. I was stunned. They said their warranty only lasted 12 months, and since our first Freon problem was reported at 13 months, it wasn't covered (my new HVAC company has a 10-year parts and labor warranty). We had been out of town that summer. Plus, a manufacturer defect means it was faulty before it was installed. Serious Safety Issues with the Attic Unit: We'd get a random terrible smell from the upstairs returns for the last few years. I assumed it was a dead animal but then it would quickly go away. I paid $1,000 for a commercial duct cleaner due to our high ceilings. They found no animals--but sparks shot from the wiring when they turned the unit back on and there was a code on the unit they weren't familiar with. The cleaning company sent an HVAC tech who: -Identified the code as normal -Said the wiring was NOT up to code and we were lucky it hadn't started a fire -Noted it was missing a condensate trap, which explained the smells He kindly fixed the wiring. In March, Platinum installed the missing trap. No smells since. Water Damage & Denied Responsibility: Two weeks ago, the upstairs unit began leaking through our ceiling and wall. Platinum said the unit was tilted and not draining. They fixed the platform, but denied responsibility, blaming other contractors. No one else had been in our attic this year except their tech in March--who worked on the DRAIN and said nothing about tipping. Rental Property Issue: They also replaced the HVAC system in our Draper rental in 2021. A duct cleaning company later found the filter housing wasn't sealed, so dirt bypasses the filter entirely. They had to brace it with a five-gallon bucket to try to keep the panel closed. I didn't even call Platinum about this because I didn't have time to deal with it. False Claim of Verbal Abuse: I expressed frustration to the tech on the phone (I was crying) about the $750 charge to replace the defective unit. They later claimed I was verbally abusive. That is absolutely NOT true. Yes, I was frustrated--after 4 years of continual issues and another recent water leak. I had told him my frustration was not with him, but the $750 on top of everything else we had dealt with. He was very kind and professional. Frustration isn't abuse. Final Thoughts They claimed they'd "bent over backwards" for me, which floored me. I've rearranged my schedule again and again for their service calls, dealt with constant issues and temporary fixes, and stayed loyal. I never wanted them to have to come out repeatedly. Since all this, I've spoken with two HVAC companies. One (in business 38 years) was shocked and offered to testify if I take legal action. Another company said the charge for replacing a defective unit was completely unreasonable. After all of this--and nearly $40,000 paid--I feel disrespected, betrayed, and beyond frustrated. When I told them I would pay the $750 to replace the unit but planned to leave an honest review, they dropped us as customers after 12 years, said I'd need to find someone else to replace the defective unit they installed, claimed they weren't responsible for any of the drywall damage, and threatened legal action if I damaged their reputation. That says everything.

They have helped us several times. And every time they are very skilled, professional and honest in…read morewhat they do. They are very efficient in solving problems and their isn't a HVAC company that has more knowledge or expertise in this field. I highly recommend them to everyone and will continue to use them whenever I have a need!

Told me my system could not be fixed, and quoted me $7500 to replace it. Another company got it up…read moreand running for $338, and quoted a replacement system for $4500. 1-800-plumber+air has zero interest in fixing your system. They will lie to you about your problem, and quote very high replacement costs.

Replace air conditioner and furnace. The quality of service was superb. The cost was comparable to…read moreother companies and they added some incentives that were better than the others.

Our AC went out Sunday night. I called Monday morning and was immediately added to the line up…read more Thankfully the weather was cooler than it's been all summer and someone was able to come out the next day. Jeffrey was so friendly and efficient. Got us up and running in less than 30 minutes. Such a great experience and value!!

My brother had Skylake heating and air put in a geothermal heating and air. What a disaster-…read moredoesn't even really cool the house in summer and heat the basement in winter. No wonder they are outta business

for starters, Randy is a TRAINED, CERTIFIED BOILER TECHNICIAN. If you have a boiler you will…read moreunderstand why this is so important! We have had several plumbers out over the last 10 years for service, repair, and even replacement of our radiant heating system. None of them knew what they were doing. We have had meager heat in our home ever since we bought it. Every time I called someone who claimed to be a boiler specialist, they'd tinker with the boiler, give their "expert" opinion about why it wasn't adequate, or what needed to be done to make it adequate. Nothing ever worked. A few years ago we finally had to replace the boiler. The plumber who did the replacement claimed he knew what he was doing. He did not. We've been without heat in our home for the last 3 winters. Enter Randy. First off, Randy is just an incredibly nice person. He cares about his customers. He values honesty, quality, and his reputation. He stands behind his work with both parts AND labor warrantees! Randy has worked with us, understanding our predicament, and sympathizing with our whole ordeal. He has gone above and beyond to help us find a solution. In the end, we had to replace the total botch job from the former plumber who defrauded us. It no longer worked because of the dozens of blunders made by said idiot plumber. Randy helped us find an affordable, superior solution. It cost a fraction of what we paid for the botch job. Randy's prices are more than fair. Randy, CJ, and Paul came out and installed a new tankless boiler/water heater combo, as well as a water softener. They finished in a few hours. They were courteous, respectful, clean, and went above and beyond to make sure everything was done right, and that we were completely satisfied. They even fixed a few other annoyances caused by the previous plumber in the house. By that evening, the new boiler was registering an error code. I called Randy to let him know. He didn't even hesitate. CJ was there within 20 minutes to take care of it. The following morning Randy showed up to check it again. It was determined that the unit had been damaged in transit, and would have to be replaced. They started immediately making that happen, and within about 3 hours they had replaced the defective unit with a new one, at no additional cost or hassle to us. We finally have reliable heat! Randy and CJ have been back a few times in the last week to make sure everything is running as it should. I have NEVER worked with someone in the trades who is so conscientious, and so determined to make sure everything is perfect. Truly. I cannot even begin to describe how happy I am with their work, their professionalism, their knowledge, and their sincere concern for our family. Thanks guys! I need a stack of your business cards to give to my friends and family!

We have used Mission Plumbing in the past for several plumbing issues. But when they tripled their…read moreprices and we couldn't reach them with questions or concerns, we had to find someone else. We hired a company to come out and flush our tankless hot water tank. They told us that the water softener that Mission Plumbing installed was installed wrong. The input and the output hoses were installed wrong, and we whould not be getting any soft water at all. We were also told that the water softener was too small for the size of our homr (4800 SF), and that the beads that we were seeing on the floor when it was installed is coming from the water softener. So we had to have another company take out the old water softener and plumb it correctly. I would not recommend this company to do your plumbing. They are not worth the high price, the work is not good, and the value is questionable at best.

I don't leave many reviews but I such an amazing experience with Technicool and seeing they only…read morehad one review I had to share my experience. We were in the process of selling our home and the AC went out soon after accepting an offer on it. Being the middle of summer we were pressured by the realtor to replace the AC and the furnace (because of the age of it) before our closing date just 3 weeks away. I reach out to Technicool and they called me within hours, sent a technician on the same day to diagnose, and then set an appointment a week and a half later to replace our whole system. Their communication through the whole process was excellent and they even left all the warranty information for the new homeowners to pick up where we left off. They truly were lifesavers for us in a tight situation. To top it off I had gotten bids for a full system replacement about 4 months prior before we decided to sell our home and the pricing we received at that point was $1500 to $3000 over my final cost with Technicool. My opinion for the value and the service I received, 5 stars all the way. Thanks!

Terrible customer service. We hired him for swamp cooler service which is basically uncovering and…read morecovering the unit in spring and fall. He offered a discount if we paid in advance for two seasons. He serviced it in the fall and then this spring we couldn't even get him to give us an appointment to come out. We called him several times and he always had some excuse for not being able to schedule. Finally we requested a refund. We hired another company. Do NOT pay him in advance.

Guys Rocket Rooter really helped me out. Clogged main line. Quick response. Excellent price…read more Service oriented. Rotor Rooter was a dishonest rip off and Guys Rocket steered me right with a good price. Call Guys first!!!

Our main line to the sewer was clogged and I called around to a couple of different plumbers that…read morespecialize in drain cleaning. Most of them said they were booked up the next few days or said that they would call me back. The only one who said that they would come the same day and gave me a price was Guy's. He just finished and cleaned up and the price was very fair.