I really love how the staff is very nice and polite and the customer service is great as well and I…read morerecommend everyone to go here. This is a place where they care about your own well being and do anything they can to help with your health I give it a 10/10 !!!

Took my husband in to get relief asking specifically for an enema. They said yes.. he was stage 4…read morecancer and they knew the details. Four hours later and $920 .. they gave him a prescription for fleet which is an over the counter which did not work in the first place. Scam Ally!

Went in at 11pm for a complication. The staff was incredible and very attentive! I drove 40 min and…read moreit was definitely worth the drive. Ended up having a CT scan and had answers within minutes. My new go to!

Houston Medical ER Rayford was fabulous! All the staff and Dr. Lee were so nice and attentive to…read moreme I was blown away. I'd recommend them to anyone.

The doctor was a complete LAZY jerk. We were the only ones here. It was as if he got annoyed that…read morewe ruined is easy day coming in with my daughters leg pain which she couldn't even walk. He told me to give her Motrin and go see my Pcp? Seriously? Don't go here please. The nurses looked like they were bothered also but one of them that took the X-ray was pretty sweet. Oh and I had to beg for them to help her with pain while I was there " Motrin" and I'm still sitting here waiting..... nothing.

I took my daughter here about a month ago, knowing she had an eye/ear infection, due to a previous…read moremedical visit with her PCP, however, her temperature went up, and my wife was worried, so off we went. We got to the location, and I was concerned about the costs, because I work in a related field and I know how they try to squeeze the maximum dollar out of patients and insurance companies. I was surprised when I was told they could not talk about any prices or give me any insight of what it may cost. The reason they gave for this was EMTALA. Not knowing what EMTALA was, I questioned the lady at the front desk about what she was referring to, and she said in a nutshell that her mouth was sealed and that we couldn't leave if we couldn't or wouldn't pay. I was dumbfounded. If this didn't sound like a scam already, I asked about our insurance and was informed that we would be responsible for 20% of the cost, whatever that may be when the Wizard of Oz wills it into existence. OK I said, and we went through the visit and jumped through the hoops, when all I really wanted was the doctor to write a prescription for what we already knew was going on. When all was said and done, we came out to the front desk and was presented our bill for roughly $800 dollars, to which we only had to pay about $150 or so due to our insurance. OK, not too bad, way overpriced, but it didn't break the bank. Sit down and take a breath, here comes the good part. Fast forward, one month in advance. I receive 2 bills, no, not 1... 2. One is from the actual hospital for $1,400. The other is from MCEP (Medical Center Emergency Physicians) for $350. I guess over the past month, St. Luke has been diligently working at the milking process. Bravo. Somehow, things twisted from when I signed the $800 bill and told my insurance would pay, to when I received a $1,750 bill when they didn't. I will contact my lawyer today and look into this EMTALA. I hope $1,750 was worth the price of a lawsuit.

Convenient clean walk in facility. Good care provider. Thet accept insurance. I have been there…read moreseveral times.

Very quick to be seen, and very friendly staff. Sean took care of me and the shots he gave me made…read morethe excruciating pain vanish instantly.

AVOID THIS PLACE LIKE THE PANDEMIC…read more If I could give -5 stars I would. I was sent by my primary care physician after hours and the doc on call did not want to do the procedure she called ahead for me on. He gave every excuse as to why I shouldn't- seems like if someone is sent by their doctor- you do the procedure. They went for a dang reason. It's been a week and I am still sick. Covid seems to have brought the worst out of people and this guy is definitely 1. New management doesn't seem to have made a difference. He was smiling when I left. He was either lazy or evil. RUN AWAY FROM THIS PLACE AS FAST AS YOU CAN. Worst doc I have ever had the unfortunate displeasure to experience. And that is saying A LOT.

We found Ally through a Google search and decided to give them a try today. The waiting room was…read moreclean, quiet and empty. We were warmly welcomed by Meghan. After completing the initial paperwork, Bill took us back to an exam room. We discussed my issue and the proceeded to have my blood pressure and temperature taken. Bill walked me through the process with expertise and kindness. It was determined I needed a cat scan so Cathy took over and walked me through the process with ease and whimsy. We were there for awhile because I needed several tests to try to figure out what was causing my pain but that's to be expected and was not an issue. Meghan checked me out without pressure or a judging look like I have previously experienced at other places. I actually felt good about paying! This was probably the most enjoyable ER visit, despite my pain issue, I have ever had. Thank you Cathy, Bill and Meghan! Y'all are awesome!

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

My mother recently had wrist surgery at Memorial Hermann The Woodlands Medical Center under the…read morecare of Dr. Saucedo, and I felt compelled to share her experience because she has not stopped talking about it--in the best way. From her initial consultation to pre-op, the day of surgery, and even her post-op visits, she consistently felt cared for, safe, and fully informed. She was understandably nervous going into surgery, but the entire team took their time answering every question and making sure she was comfortable every step of the way. What stood out most to her was the professionalism and genuine bedside manner of everyone involved. It wasn't just about the procedure--it was about how they made her feel throughout the entire process. That kind of care is rare, and it made all the difference. It's been a few weeks since her surgery (mid-March), and she is still talking about how wonderful her experience was. That says everything. Huge kudos to Dr. Saucedo and his team for delivering not just excellent medical care, but an experience that truly put my mother at ease.

Can't say enough good stuff about our experience here, from the pre-op registration and lab testing…read moreto the day of surgery, overnight stay, and release, it was a perfect experience. My wife had a malignant melanoma that needed prompt removal and her oncologist was able to get her surgery scheduled sooner than we had thought possible. As we were at the doctors office for an exam, she was able to get my wife in for the pre-op review and testing. We live about an hour away so this really helped as we would not need to do another trip over to The Woodlands, other than for the day of surgery. We arrived super early on the morning of surgery, the check in was easy and in no time my wife and I went back to the room where she would get ready. Everything at this hospital looks so new and clean, it really made us feel comfortable, even though my wife was there for surgery! I waited in the large surgery center waiting area, it was very comfortable and plenty of room for everyone to spread out. They have a piano in the lobby that plays remotely with no one at the keyboard, the music was so relaxing! After surgery, my wife was admitted to the hospital for overnight observation and we were able to leave the next day. She even felt the food was very good which says a lot as for most hospitals, meals are not usually well received. The nurses were so friendly and helpful and the room was quite large and spotlessly clean. I hope those reading this review never need to go have surgery but if you do, you should try to go here!

Went in at 1am last night for a uti that caused an infection in my kidneys. I felt the worst I have…read morein many years and I was willing to do anything to make me feel better. The doctors and nurses gave me the best care I have ever had. They were attentive and comforting through my very painful experience. They diagnosed my problem and began treatment quickly. I am so grateful they made me feel better and for being so kind to me my whole stay!! 10/10 recommend this place for any health emergencies

After several years of seeing the doctors at this facility I have given up. The error rate for…read moreservices is over eighty percent. This is a minimal clinic with dubious supervision of details and practices. I waited three hours the last visit and walked out. I was still billed and services were added to my bill that I did not ask for or receive. There are many other choices to make in wellness care or emergencies services. I have moved on. Should I report them to the authorities. I have wasted so much time returning to get the errors corrected in scripts and billing I have given up. I cannot count on this office to be fair and reasonable. My time is valuable and will not be mishandled. I am done.

Man the people over at Methodist ER Woodlands kicked ass . From the ER nurses to the Cath lab…read moreeveryone ruled . Funny but the nurse who shaved my meaty thighs was a 30footfall fan and we talked about the show she had just seen at Bad Astronaut Brewing. Then I met Dr Cunningham and his cath lab crew . So I got my probes done while listening to RUSH 2112 . Figured the space sounds would help the probe get to my heart to do its thing . During clean up we talked about rock and roll and they wanted to hear my band some listened to Die Fast . They got to hear Cars and Handsome . So man cool people and rock and roll is everywhere . Thanks To Y'all Tod W

We would like to recognize several exceptional staff members who went above and beyond during my…read morestay. Nurses Adrine, Juan, Heather, and Ian were consistently attentive, compassionate, and professional. They took time to understand the patient, anticipated needs, and made us feel comfortable asking for help at any time. We are also deeply grateful for the excellent care provided by PCAs Melissa, Cheyenne, and Yasmin, as well as Cassidy, the mobility specialist. Their patience, kindness, and dedication made a meaningful difference in my experience. While many staff demonstrated outstanding care, we also experienced serious issues that raised concerns about patient rights and safety, including effective communication, dignity, respectful treatment, pain management, and care in a safe environment. After requesting a different hospitalist, our interaction with Leyla Mehdinasab was distressing. Her approach was aggressive and dismissive, with repeated interruptions and refusal to allow us to voice concerns or change providers. This interaction escalated despite the presence of a patient liaison and the director of nursing. Additionally, during a reaction to morphine, the night nurse, Rina, did not respond promptly when assistance was requested, resulting in a dangerous delay while my oxygen levels dropped. She also administered a nausea medication that had already been proven ineffective, despite being informed that a different medication had worked, causing a return of severe nausea and vomiting. It is clear that Methodist has many excellent, compassionate professionals. However, these experiences highlight the need for accountability and re-education to ensure patient safety, respect, and quality care. We would like to know what steps will be taken to address these concerns and prevent similar situations in the future, and we expect personal apologies from both individuals involved for the lack of appropriate care and professionalism. We tried again and again to speak to the above mentioned individuals, as my daughter was only seeking an apology for the blatant disregard for their own patient bill of rights and to know how these situations would be prevented in the future, but emails have only been met with complete denial of what happened. Apparently the only concern with what happened was the "internal investigation" which didn't take into consideration my daughter's account and the medical ramifications of the reaction to the medicine as well as the lack of response from her nurse at the time. Our family will avoid this hospital at all costs and will warn others.

So let me begin by stating I do not and I have not been around anyone with the COVID, plus I am…read morevaccinated. Alright so I walk into this Medical facility with My health insurance card and Texas Drivers license in hand. I have an ear infection, again and My primary care physician is unavailable. As the slogan for this Woodlands Hospital says, no wait, I walk into the empty lobby expecting, no wait time. As I speak to the receptionist or whoever greeted Me with a "Oh, can I...help you?" She says there is going to be at least an hour wait. I said, "Ok, I do have insurance." The disgruntled receptionist replies with a sigh and says, "You know we are not actually an Emergency Room, we are a hospital." I said, "Ok and y'all take My insurance, right." I sit down at the nearest couch, this ear pain has My balance all off, I sit there for an hour before being spoken to, just spoken about. A blonde hair nurse practitioner in wrinkled scrubs exclaims, "Eww, what is she here for?" Absurd. #Texasmedicalboardcomplaint After a couple of hours of this shit show and it dawn's on me to ask the medical technician to have My prescriptions sent to My local pharmacy. This medical technician told Me they don't do that here. Some people are really not trying to be a good nurse, or good doctor, they just want that title of being on the front lines. LAME.

I had a wonderful experience . I went in and was immediately attended filled my paper work out and…read morewas sent in to be examined. If ever in an emergency come here no wait !