First time to use an ER facility, after being unable to speak with PC Doctor. Selected Bellaire ER,…read morearea near PC Doctor. Overall rating of 5 stars, would have been higher if that was possible. The service was very professional and first class once we walked through the doors. All the staff that we encountered caring and knowledgeable. If ever we find ourselves in need of emergency care, this location will be our first priority for service.

awful place pls don't come here! didn't get her name but one of the nurses/doctor was pressed…read morebecause i was referred to go to them from another clinic bc of a headache i was having from a dog hitting me on the face. like if you didn't think i need any tests done then you could've said it more nicely like my bad g for wasting your time, maybe she was pressed bc she knew they weren't gonna get any money for my case. she was all there hooting and hollering with her eyes almost bulging out of her face saying i just seemed scared like ho i've been working with dogs for 3 years like tf you mean i seemed scared?? yea probably cuz you was being all rude MAYBE THATS WHY I WAS SCARED ANYWAYS i fr just wanted to get a drs note like damn why is it so hard to just get that nowadays just bc i'm having a headache! only nice person there was the girl with pink glasses, girly run away from them while you can

I wouldn't like to recommend anyone to this ER! We did not like the treatment the doctor gave to my…read morehusband. He couldn't even introduce himself to start off with, came in rushing like he had more important things to do (like if we weren't paying him for our service). He stood by the door and we barely understood two or three words he mumbled out his mouth when he was "explaining" to my husband what his diagnose came out to and as soon as he was done talking he just stepped out without even giving us a second to ask any questions, LIKE WHAT IN THE HECK, SO UNPROFESSIONAL! Please spend your money somewhere else.

Absolutely awful experience. I came in with a clear facial injury, bleeding from the lip, concerned…read moreabout needing stitches -- and they couldn't have cared less. The receptionist acted like it was no big deal, passed me off with zero urgency or empathy. No one took the time to evaluate the wound seriously or explain anything. I felt completely dismissed. If this is how you treat people who are visibly hurt and asking for help, you don't deserve to be called an emergency center. Completely unacceptable.

I had one of the worst billing experiences of my life. Over $20,000 astronomical bill for basic…read moreimaging, an ER evaluation, and urine test. Then a 2nd bill for over $2,000. NOTHING about my visit justified these excessive charges. I have disputed them and no response. The services I received DID NOT match the severity level they billed me for and tests were performed without consent including a excessive $684 pregnancy test. Multiple CT scans done without informing me. These are predatory billing practices. I do not recommend this predatory billing emergency center.

Great ER everyone very helpful Mr mahamod the administrator came in and checked in on us as wellread more

It's that time of year.... If you have kids you know exactly what I mean. I paid a visit to this…read moreemergency center upon my daughter spiking a high fever and vomiting. We appeared to be the only patients at the time so service was quick. When I initially pulled in the parking lot I thought they were closed. It's pretty dark from the outside looking in. So glad they weren't, to avoid any delay in care.. Nonetheless, staff at the front desk immediately greeted us and inquired about what brought us in. I appreciate the registration form being very short! The wait was brief. Our first nurse came out to welcome us back to the care area. He listened, educated and provided good care. The doctor was professional, attentive and made my daughter feel safe during exam. Unfortunately, the second nurse that came rushing in didn't even introduce herself. Her back was turned to us as she gathered supplies, so while she did that I asked how she was doing? I looked at her badge when she turned around and made conversation before she was to provide any care for my child. The nurse's bedside manner then got a little better. Not much. I appreciate her informing us of the wait time with the plan of care though. Overall, I received good care during the visit.

Dirty sheets. Dr.pauk is very rude. Doesn't listen or assess patients well. Seems like he just does…read morewhat the nurses tell him to do. He doesn't seem all there.

Had a great experience in my three visits to Neighbors. My 5 year old suffered an acute and…read moreaggressive case of hives and we went up there at 11pm to be greeted and received well by the receptionist who helped us promptly be seen. The nurses were quick to take vitals, assess the situation by observing my son and asking both us parents pertinent questions. Long story short, they had a prescription dose of an oral steroid and Benadryl ready for my son to take before leaving. Now here's where the exceptional part of my experience came in - my son did not sleep much that night due to itching and restlessness. His mother was up with him until 4am until he finally calmed down. I was up at 7 to hit the pharmacy and get his prescription. Wife called and said he's back up and not better, so I picked him up and we visited Neighbors again. Similar to the first time, very quickly seen, they even had our paperwork pulled up to save on redundancy. They reassessed, asked me questions as to what happened after we left up to that moment and came up with an idea to do the injectable steroid, which I agreed. My son handled it like a champ thanks to the nurse administering it. I picked up the prescription, Benadryl, zertec for hives and Pepcid AC (which also has antihistamine properties) at the direction of the Neighbors doctor and nurse staff. Got him all hooked up with meds, did a cool oatmeal bath, coconut oil after - and still my little man was not getting relief. After a couple hours of trying everything us parents could do, we took him back up there just to do a final check before hitting the ER - they were so kind. Despite doing everything by the book (I checked myself) we were all confounded and decided to go to the ER. But not before giving us liquid numbing cream - which hugely helped with the itching. Ultimately we went to the ER and we're just told sometimes these things just need to run their course, they gave us some anti-itching prescription that would make him drowsy but other than that, they said Neighbors did a good job, to which I agree.

I brought my daughter to the Neighborhood Emergency Center (Kingwood Drive location) seeking…read moremedical assistance for an open wound. After she was evaluated by the provider on duty, the provider declared it a "non‑emergency," seemingly based on information relayed by the front‑desk staff. The individual who identified herself as Tatiana Andrada then demanded a $300 upfront payment before my daughter could receive stitches. To my understanding of EMTALA regulations, patients are not required to pay upfront at the time of service when seeking emergency medical care. I explained that I was unable to pay this amount and that I had not anticipated such a requirement. Despite this, she insisted that I had no choice and stated that I owed the money because I am "not an American citizen." To my knowledge, this is an additional violation and constitutes both discrimination and medical negligence. Her behavior made it painfully clear that my accent and the color of my skin influenced the way I was treated. I am profoundly appalled and astonished that I was denied immediate medical care unless I paid upfront, solely due to my background and appearance. When she realized I could not pay, she attempted to force a payment plan, yet still refused to allow the visit to be billed later, continuing to demand money. When "Tatiana" spoke with my other daughter, she repeated the same misinformation regarding EMTALA and refused to provide her name or the patient‑relations contact information. She stated, "I will give it if they ask for it," and then questioned why my daughter was not physically present. For context, my daughter works in an emergency department herself and is familiar with these laws. Instead of addressing the situation professionally, Tatiana chose to be dismissive and disrespectful toward my family. I want to understand why she felt so comfortable behaving in such an unprofessional, discriminatory, and unlawful manner. This was unequivocally the worst medical experience I have had in all my years here. I sincerely hope she receives proper training and gains the empathy and professionalism required to work in an emergency medical environment, where patients seek immediate care, not judgment or financial intimidation.

I've been in and out of hospitals and urgent cares my entire life due to chronic illness, first…read moretime coming here and it was absolutely the best urgent care I have ever been to, everybody was extremely friendly, place was extremely clean and comfortable, and I was seen immediately as they were very fast. I am now so relieved to know that this place is just down the road from my house, I will always come back here in the future! I wish I could remember everyone's name but as this is 8 hours after being discharged I can only remember Lori and Dr. Christopher Schmeil

Exception kindness and care! My experience was beyond satisfactory. The staff and doctor were…read morereceptive and gave recommendations for follow-up/family medicine care.

The staff are so friendly, they made everything easy and straight forward. Very efficient and great…read morecommunications. Sarah is the best, my vain is hard to be found, in the past it normally took 3 to 4 nurses to find the vain before IV, she did only one shot and found it.. very impressive. This facility is highly recommended.

My friend had lower right abdomen pain and asked me to take her to the ER…read more Twas around 11 pm by the time when we got there and the front desk gave us a quick form to fill out and within 10 mins my friend was able to be in the room. A nurse came right away and did the medical chart so as a doctor as well. After brief examination, they run a CT scan and they did the preparation on her. I wasn't there for the all time but it was quite smooth transaction over all! Good experience!

Brought my son to get his Sports Physical and it was fast and smooth process. The doctor had a…read moregreat caring attitude! Highly recommend Life Savers Emergency Room!

The type care and experience I've always received here has always been amazing, very little waiting…read moretime and all the staff has always been great.

I've come here a couple of times when I'm in need for immediate medical care, any time of the day…read more I like how quick, and easy accessible their resources are. I've come here for food poisoning, emergency finger nail removal, covid, flu screening. Whenever I can't get to my usual physician this is my go to spot when I need to seek medical help immediately. The staff is really friendly and easy to talk too. The physicians are really knowledgeable and informative. This is my go to emergency room!

If I could give 10 Stars, I would. When you have nurses like Doreen and Sherlin, who wouldn't want…read moreto go to the Swift Star ER, Katy, they both have positive energy and make you feel comfortable. I have been here a few times, and I am impressed that they remember you and the conversations that we had. The procedures I have come here for are well known to the staff and doctors. I would rather come here first than go to a major hospital emergency room--much love to Doreen and Sherlin for your extraordinary personality and hospitality. CMAC

I have been a patient at this clinic for years and have stayed primarily because I trust and…read morerespect the doctor. Unfortunately, the customer service and communication from the office staff have consistently been poor. My recent experience was unacceptable. After suffering an allergic reaction that caused severe swelling around my eyes and painful facial irritation, it took over a weeks to receive the prescription I needed. During that time, I repeatedly contacted the office and was told the prescription had been sent to my pharmacy. Each time I went to Walmart, they confirmed they had not received anything. I asked several times if the office could call the pharmacy directly, confirm receipt, or provide a written prescription so I could resolve the issue myself. Instead, I was repeatedly placed on hold for long periods, treated as if I was inconveniencing the staff, and told what I believe were simply dismissive responses to get me off the phone. I also left multiple voicemails for the office manager requesting assistance and never received a return call. What makes this even more frustrating is that once I finally received part of the medication, it relieved my pain almost immediately. This means I endured over a week of unnecessary discomfort simply because basic follow-through and communication did not occur by the staff. The doctor may be excellent, but the lack of accountability and responsiveness from the office staff creates a very difficult experience for patients who are already dealing with medical issues. My experience suggests the office would benefit from stronger communication from a new office manager and taught how to follow-through with patients.

Please, don't come here. Long wait times in office to see the doctor. I spent over 30min filling…read moreout paperwork for my dad despite already submitting forms online NP was nice but never called back to tell results of blood work, despite leavibg a message with the nurse. My dad urgently needed referrals but only got 1 out of the 2 he needed despite me calling every single day and politely asking for an update. I've worked in customer service and Healthcare before and I know things take time BUT YOU CAN AT LEAST CALL THE PATIENT AND TELL THEM YOU ARE WORKING ON IT AND THANKS FOR YOUR PATIENCE. I was literally in tears when I had to tell my dad I couldn't get him an appointment with a neurologist for his stroke because I couldn't get the referral. Now we have to get a new PCP and start this all over again...