I've lived here over two years. My first two years in a loft were great! Beautiful floorplan,…read moreconvenient location, and our maintenance guy Eddie is always kind, personable, and truly the face of the community. Unfortunately, my recent experience has been very discouraging. After transferring into a flat unit, I experienced issues almost immediately. I filed complaints and had to follow up multiple times before finally getting a response weeks later. Lease renewals have also been mishandled several times, creating unnecessary stress. Overall, communication is poor, issues go unresolved, and I've noticed a high turnover rate. Most reviews are from a while ago, so I want future renters to know what's happening now. Be cautious, especially if considering a flat unit. Ask very specific questions and tour that specific unit before signing.

This post is longer overdue. We've lived here for about a year now and the overall experience has…read morebeen good! First off, Eddie, the on-site maintenance guy, is FANTASTIC!! Probably underpaid, as he's the sole maintenance personnel on-site, but he keeps the place clean like it's his own. He's super responsive, always helpful, and considerate when he has to enter your space. He's honestly the ONLY reason we're considering staying at this apartment complex. Now, for the "bad." The reviews about the Leasing office/management are somewhat true. For instance, when we moved into the apartment, it wasn't move-in ready. That's on the Leasing office. I would think once they know the deal has gone through, it's THEIR responsibility/job to ensure the apartment is move-in ready. It wasn't. The original washing machine reeked of sulfur-- they eventually replaced it, but again, not move-in ready. Something the Leasing Agent should've noticed because the entire laundry room/closet smelt foul because of the sulfury washing machine. Overall, this is a good place to live. People are friendly enough, Eddie keeps it VERY tidy, and no one breaks into your cars. The kitchen cabinetry is straight out of the '70s, as is the bathroom, but it works. It's close enough to everything, and walkable to downtown Pleasant Hill.

I moved into Oak Park Manor in August 2009. Having lived three years at Quail Hill Apartments in…read moreWalnut Creek, I had come to respect and appreciate their management company, M&L Properties. M&L took over Oak Park Manor in 2009. This three-building, two-story apartment complex sits on a quiet and attractive street, right next to a Safeway flanked with towering eucalyptus, pine and redwood trees. Just a few blocks west of the Pleasant Hill public library, the apartment buildings are far enough away from highway 680 that you don't hear the roar of highway traffic. Yet it takes only five minutes to drive, or 25 minutes to walk, to the Pleasant Hill BART station -- and less than ten minutes to drive onto 680. My one-bedroom apartment, which measures about 800 square feet, has an unusually spacious bedroom and living room, along with a large balcony. My bedroom has only one window, which does not let in as much natural light as I'd like. The central air-conditioning and heating work smoothly. The wall-to-wall carpeting is soft and very sensitive to denting from furniture or appliances sitting on it. On my second inspection of the apartment I noticed the carpet had several dents resembling claw marks gouged into it -- probably from some wheeled appliance that maintenance men had left on it for too long. The management agreed to replace the carpet before I moved in. They also gave me free rent for the first month, the going offer at that time. The live-in managers, Mandy and Derek, while pleasant and compassionate people, proved woefully disorganized. When I applied for a free storage locker they did not follow through, complaining they had inherited a confusing mess in which they did not know which tenants were renting which lockers, and which in fact were vacant. Derek responded very slowly to my requests for basic repairs such as a fluorescent bulb replacement, and seemed easily distracted from his tasks. In December 2009, M&L Properties fired Mandy and Derek. They replaced them temporarily with Leslie and Mike, the resident managers at Sunnyvale Terrace Apartments, which M&L had also bought recently. Applying careful record-keeping, Leslie soon got control of the storage-locker situation and issued me my free locker. Mike responded quickly and skillfully to my repair requests. In spring 2010 a new couple, Asia and Kendall, moved in and took the reins as live-in managers. Friendly and hard-working, they've displayed excellent communication and technical skills. Kendall responds within one hour to my repair requests. He and Asia tolerate, with good humor, the lazy and irresponsible behavior of certain tenants who dump their unwanted furniture into the garbage-bin area; leave large cardboard boxes outside the recycling bin instead of cutting them up and placing the pieces inside the bin; and leave the bin and dumpster lids open, letting crows invade the dumpsters and letting water flood in during the rainy season. Asia and Kendall uncomplainingly clean up the messes left by such tenants. In October 2009, while Mandy and Derek were still the resident managers, a construction crew started rebuilding the balconies, including mine. They did what seemed a nice job, applying an initial coat of white paint to the new wooden railing around the balcony. However, they stopped their work on the balconies for several months, allowing the winter rains to pound the plastic tarp loosely covering the wooden beams stacked beyond my building. They finally resumed work rebuilding the balconies and finished the job (except for the painting) by the next spring. In this second round of balcony work, they added vertical beam support underneath my balcony and installed metal braces on the joints. In Sept. 2010 I called the Pleasant Hill Building Department (925-671-5200) and asked Mike, the official who answered, whether his department had halted construction, and why. Mike told me the building department had indeed "red-tagged" (halted) the balcony construction, because the crew did not have the required permits. Then, after the apartment management obtained the permits and resumed construction, the building department ruled the units in compliance in August 2010. Oak Park Manor has plenty of parking space: reserved carport spaces for tenants and some non-reserved spaces, plus ample street parking. Also, M&L Properties offers tenants who have lived in an apartment for at least two years, free scrub-cleaning of their carpet by a professional service.

I've lived here for a year with my girlfriend. Maintenance is poor and responses from Elizabeth,…read moreone of the owners has been very unpleasant and actually rude. I was basically told if we didn't like it here we should move. However when I moved in, cleanliness and general image of building were much better. Huge decline in the past 12 months. Very good neighborhood and friendly neighbors earns this place an extra star. Building appearance and safety as well as management alone, would give this place one or even zero stars.

A true hidden gem. I've been here going on 7 months and absolutely love the area (walking distance…read moreto downtown and target) and wonderful service this complex offers. The hallways are always so clean and events are happening all the time which is nice if you like to meet your neighbors. I haven't got to use the gym yet but it looks very nice and clean. Highly recommend this place!

Recently moved into Vaya and it has been such a great experience thus far! Norla and Mary in the…read moreleasing office are very sweet and plan a lot of resident events. It's been nice getting to know my neighbors through these events. Proximity to BART, Freeway and downtown is just the cherry on top. Would recommend Vaya to everyone!

Reason for 5 star: *…read moreSimple qualification process, if you work with them they work with you ( Mike was great!) * Impeccable location, literally just feet away from the freeway and the beautiful downtown area. * Peaceful and friendly complex * Great square footage for the price (especially in WC!) nearby apartments were asking for $500 more in rent and with 200 sq ft less! Highy recommend!

I've lived here for almost 3 years. The onsite staff is extremely nice and very speedy at helping…read more Carol, Suzanne, Mike and Ben run a great business here! Very friendly people live onsite, there's a hot tub and pool, laundry, close to the freeway but it's not loud, and it's also close to downtown. Nice place, highly recommend!

Arshak in the leasing office helped us with virtually viewing an apartment right away. This gave us…read morethe peace of mind we were moving into the right apartment for us. Thank yo

BEWARE! Just got notice of rent increase of almost $400 per month! The advertised rental prices…read moreare just to get you in ... then BAM! Theft / vandalism ... Our auto window was smashed in while parked in the underground garage (which has an electric gate). It also appears that another car had a window smashed a week ago in the same garage. When notified the management of what happened we were told parking is "at your own risk". OK - I get that. But when we asked if they would install security cameras in the parking garage - were told no. New security systems are very affordable - just look up prices at Costco, Fry's, etc. Don't understand why the owners do not want to make this investment as an added layer of security for their residen. Not feeling very safe.

Great place to live. Love the environment and staff. They are always helpful and friendly.read more

Tour went great, applied for an apartment, after credit and background checks, they questioned…read moreaccounts that were closed from debt consolidation due to the pandemic and denied us. My rental & mortgage history is flawless and have the income yet they wouldn't give us a chance. Now we wait for our deposit to come in the mail. Hopefully it comes as I have read many reviews from others that they never got it and had to keep calling for status

I had a very disappointing experience living in this building. The property does not feel secure --…read morepackages are frequently stolen, which was extremely frustrating. The laundry facilities are often very dirty and poorly maintained. Additionally, the apartment was not properly cleaned before move-in, which was unacceptable. Another major concern is pricing transparency. The costs presented initially were not consistent, and additional charges kept appearing, making it difficult to trust the management. Overall, there were constant issues throughout my stay. For the price they charge, I expected a much higher standard of service and professionalism. Unfortunately, I would not recommend this property to anyone looking for a safe and well-managed place to live.

Do not rent at this place!!!! 3263 Apt 201 has cockroaches as well as other apartments. A lot of…read moremaintenance issues and they don't care about the tenants. The utility bill keeps going up! All the smells from near by apartments creep up. Laundry room machines take your money and the washers smell like standing water.

Been here 5 years plus. We have loved every minute of our time here. Management is excellent and…read moreseems to really care about residents. Landscape is heavenly. The swimming pool is clean and inviting. The bar B Q area is perfect! It has two grills, a fire pit and wonderful seating. Covered parking for one vehicle. Maintenance staff do a commendable job. I highly recommend this complex. We are leaving our two story 2 BR condo in a couple of weeks to move to the high Sierras. We are so looking forward to moving.

NOISY EVERY DAY!!! Along with tenants smoking, this place is horrible! The property managers don't…read moreeven respond to my emails anymore. I've barely been here six months and have only complained a few times. If you're a working adult I highly DO NOT RECOMMEND this place. I can't even work from home here because of the constant noise. Also, the laundry room is in front of the complex and some people (me included) live the furthest away. It's easier to take my clothes to a laundry mat. They have more working machines and aren't filled with pet hair. Counting the days until I can get out of here!