These guys were just amazing. They are very nice and the quality of their work is fantastic. The…read morevalue for what they did was great and we will definitely continue to use them when the need arises. Thank you Masters of Disasters for a job well done.

So I got a call from my renter who said she is hearing water running. I called this company to do a…read morewater detection to see where it was coming from. She had used 27,000 gallons of water. But the question was where was s all this water going. Come to find out it was the tank on top of the water heater. So they found where it was leaking and fixed the problem. I went the next day to pay and she sad they were coming back out to check the pressure of the tank to make sure it was fixed. I get over there to inspect there work I wasn't pleased how they left the old tank in front of the place and left the water meter still uncovered. Still waiting on them to finish there inspection. Which I'm sure they won't it's been over a week since the work order was issued. Not sure I'll use this company again

Unfortunately I cannot give this business a good review. I contacted them for a fairly simple job…read more I had wanted an estimate to run a natural gas line for my grill or convert my grill over to propane. The technician that they sent out was very cordial, very prompt and gave me the estimate for running a gas line. He couldn't give me an estimate on the conversion but he said he would look into it and get back to me either that day or the next day. I called the company a week later and had to leave a message for him and left another message for him three days after that. It has been over three weeks and I have not received a phone call. This is not the kind of service that I look for in a plumbing company. Have a Yelptastic day

I was having a difficulty with my washer draining. Previous folks thought I would need to…read morejackhammer my slab. The men at Mayes came up with an elegant solution that saved me thousands and many heartaches.

We had a clogged pipe on December 30th. Water was backing up into both bathrooms. Being a holiday…read moreweekend, I figured we would be stuck with no showers, no toilets, no clean laundry until at least January 3rd. I was delighted when my husband called and told me the plumber would be here before noon on New Year's Eve. I expected it to cost a small fortune, but I was just grateful someone could help. They arrived and had the problem fixed very quickly. (This was the first time in 18 years of homeownership that we've ever had to call a plumber so I really didn't know what to expect. I have heard some horror stories from others, so I was anxious about the process.) The bill was exceptionally reasonable, especially considering it is so close to a holiday. They were professional and friendly. I am a very satisfied customer! I highly recommend Master Plumber.

I don't know about his quality or price or even what he looks like. Connected with him to schedule…read moreto have a new gas line installed and was told he would be there to inspect and quote job 3 days later. Never showed for three days after rescheduling each day. Was told he would be at house from in specific time ranges and he never showed. After I would contact him I would always get the excuse there was "another emergency" I get that however when you schedule a time and make sure you are there or at least I should expect a courtesy call so I'm not stuck in house waiting all day. At some point I would think a plumber would at least inform me that they only take emergency calls. I can only guess that he makes more money on these emergency calls and doesn't want my business. Maybe he waits for non-emergency work to become emergencies so he can charge more? Maybe it is just incompetent business practice or lack of organisation? I don't know but I won't know because he simply doesn't show! After 3 days "emergency call" excuses are just that. An excuse. Honestly how long would it take him to quote my project? 30 min max and our home is about 10 min. away from P.G. And easy to get to. Unfortunately I can't rely on this plumber and will be seeking another.

Mark came out to fix some hvac related issues I'd been having for some time. He's knowledgeable,…read morepersonable, and authentic. He cares about the work he's doing, and treated my issue like it was his issue, while not attempting to upsell like the bigger names here do. I highly recommend giving him a call.

Was incredibly quick to respond to my inquiry for service. Showed up when promised and did…read moreexcellent work. Took the time afterwards to explain the steps of the service completed and what he found along with showing before & after pictures. I had a capacitor that was on its last breath, so he installed a new one at a great price. Friendly, professional, efficient and top notch work - Best contractor of any form I've dealt with in my 6 years here!

I would Highly recommend this company. They came out in the middle of the night and took care of…read morethe Disaster that had happen at my house, My toilet over flowed and went into my bathroom and bedroom. As you might assume I Was Very STRESSED!! But they helped me Through it and were extremely professional and knowledgeable about everything that had happen! :-) They dried my house and repaired it better than it was before. Great Honest Company.

We contacted Surfco just before Thanksgiving to help us assess and repair the damage caused by our…read morewasher flooding part of our home. From the beginning they seemed to not want to answer many of our questions and aggressively pusged us to let them start right away. Once we agreed to what they recommended they began work and we began to have more than a few issues. A different person came out each day to check on the loud machines that were running 24/7 in our home and they each would tell us something different about the progress. One day we were told it was almost dry and the next day we were told it was still soaking wet. We were told our tile may need to be ripped up due to the reading a supervisor took with the meter they all used that said our tile was soaking wet underneath. When I asked the people who came the next day about the tile they told me that the meter did not work on the tile and would always read as soaking wet no matter what due to the temperature of the tile. This continued on for about 5 days each day bringing contradictions. They finally deemed our house dry, pulled the machines out, and let us know they would send out the repair person to give an estimate and get started sometime in the next week. It took almost two months for the repairs to begin. We had to deal with a 3sqft part of our wall being gone, no baseboards in half of our house, said baseboards being piled and stored in various places in our living room and garage, and one of our doors that leads to our garage not having a frame which made it very difficult to keep our house the correct temperature. Once repairs finally began they were not what was promised. We were told the baseboards would be picked up, taken to their work space, professionally spray painted and repaired before being put back. When we arrived home and our baseboard were back on it took only a glance to see brush marks on them. We were told plastic would be put down to protect our floors while they were in our home working, but our dark floors still have bright white caulk and paint on them that we will now have to clean off. When the caulk was applied to the baseboards it went up the wall and overall looked very messy. When we asked for this to be fixed, they begrudgingly did so and then proceeded to say that they could only partially fix it "due to the shape the wall was already in." During the removal of the baseboards part of our wall was damaged and we received the same line when we asked them to fix the damage that they had caused. Things in our kitchen (where no damage was being repaired) were broken, which we would not have known if the clean up attempt hadn't been done poorly causing us to find pieces of glass on our floor. One of the holes that they drilled was not covered by the baseboard when they were reinstalled, but it was left that way until we explicitly asked that they fix it. They missed places that needed to be repainted and overall had zero attention to detail causing my husband and I to have to constantly check the work that was done and request fixes. Any time we did this the supervisors would blame the workers they brought in to do the work and say that "they just don't understand English". A supervisor went into parts of our home on the complete opposite side of where they were working and let out one of our dogs. We received a text about this saying that our dog was loose in the master bedroom. We informed them that both of our dogs were closed in the office on the opposite side of the house from the master bedroom. The next day we received another text that let us know they would be "finishing up a few miner things" on Monday and that we needed to make sure our dogs were put up. Our dogs are both friendly, but the one they let out is 70 lbs and is a jumper. She could very easily knock over someone who is not ready for her greeting. Which is why we put them on the opposite side of the house behind closed doors. The dog they let out is also not a quiet dog. If the fact that that side of the house didn't have any evidence of work being done, everything was pushed over to that side to be out of their way, and all the doors on that side were closed and the doors on the side they worked on were open didn't tip him off that he was on the wrong side of the house, the loud whining and barking should have at least made him pause before opening the door and letting her out. Every supervisor we talked to was unprofessional at best and some of them were down right rude. This company then sent us an invoice to sign and when we reviewed it, we noticed that there were multiple line items that we shouldn't have been charged for. The only time this company has shown any form of attention to detail is when they are attempting to point out mistakes in our emails back and forth with them about the mistakes in billing. They made a stressful situation into an absolute nightmare that lasted almost three months. I'd give 0/5 stars if I could.

I really like a Franklin as a company. They are all quick, knowledgeable and everyone I've…read moreinteracted with over the years has been friendly. If there's an issue, they're all on top of it. Not to mention their best pricing. We've had lots of work done by Franklin's HVAC, Electrical and Plumbing Teams and their estimates are better than everyone else. I've recommended them all to my neighbors and I'm so happy whenever I see a Franklin vehicle in my neighborhood because I know they're getting the best service.

They are predatory. They will send quotes for "suggested" services that they make you think you…read moreneed. I had another company give me a second opinion and they said nothing needed to be done to the unit. When I confronted them about it, the manager said, we're a business and have overhead. Those are suggested repairs. So that's when I learned that all these quotes for repairs were like a restaurant suggesting an expensive appetizer except telling me the refrigerant was low and needed to find a leak. It's not true and seems criminal to me. They serviced my unit last week and didn't even change the filters. The second company was angry with them after checking everything out. Run from Franklin.

Responded very quickly and found the problem and explained solutions and had it resolved quickly…read moreand for a reasonable cost

I explained to them what I was needing, I was told to call them. I did and was told they did not…read moreprovide plumbing service on new construction.

Terrible experience. What started as a minor garage fire repair in September 2025 is STILL not…read morefinished as of March 27, 2026--despite an initial contract promising completion by the end of October. Communication was awful. No updates unless I chased them, and then it was vague excuses or blame-shifting to the city and subcontractors. Andrew, my company contact, contact Was nonexistent or inconsistent. When emails went to his brother owner of the company ? (due to nearly identical addresses), the responses were rude and unprofessional. I paid over $20,000 and still have not received a final itemized statement. Work quality is just as bad--poor roof support, ongoing leaks, and issues they tried to dismiss as "pre-existing" after covering them up with new siding and Sheetrock. I assure you, there were no leaks previous to this minor fire. This has been a costly, frustrating mess. Avoid this company.

In the month of November, our kitchen faucet leak (which sounds so simple) turned into an event. A…read moreremodeling event that required a variety of additional support. While our Insurance company allowed to select anyone in the area to assist us with the new flooring and details, they did recommend NWA Restoration as an option. We took them up on the offer. Because of the complexity and coordination with the flooring company, we chose to work with both because of their previous partnerships. While they were at it, we asked them for a few extras like painting our bedrooms, installing new the faucet and instant on hot water tap, and painting and cabinet work for the effected kitchen island. There were some challenges along the way. You should expect some. The good news is that Aaron was extremely responsive and attentive to each concern. He starts his mornings earlier, and responds quickly. They completed their work on time, the rooms look great, and the updated kitchen island is outstanding.