Booked a room for a mini gateway with my daughter. The hotel is modern with West Elm furnishings. Staff were friendly and nice. Our room was roomy and impressive. It was a king, with a sofa bed and pull out bed. You can probably fit 2 more people comfortably. Bar staff was nice. Ordered salad for my kid which we ended up taking to our room, and they were cool about it. They had a heated pool we enjoyed. Their breakfast selections were not that great but the dining area was awesome. No dinner or room service. If you're organizing a meeting, they have a 64 capacity meeting room. Only one though and I'm yet to find out what comes with booking the conference room (snacks etc.). But one surprise was that they are paid parking for $14. Did not like this at all. The lot was big and was almost empty when we were there. Over-all we enjoyed our stay here. read more

This place was amazing to say the least. The staff was wonderful and very attentive to our needs. When we got to the front desk there was a man with a brown complexion that helped us check in. I forgot his name but he was very kind. The only thing that was a bit concerning was the African American lady that was yelling at another lady while teaching her something on the computer. She wasn't even a bit concerned that we where right there listening to everything that she was saying to this poor woman. But again, the wonderful man in the front apologized for her once she left. There was no issue once we checked in. I do have to say that parking is another 14 dollars a day. The room was so beautiful, very clean and modern. They collaborate with west elm so you can imagine how beautiful the rooms are. I loved everything about mu stay at this hotel. Whenever I needed something all I had to do was call and they would be right on it. The fire pit was wonderful and the gym was so convenient. I definitely recommend staying here and the price wasn't bad at all! read more

So I want to start by saying I'm a Titanium Elite member and have stayed in countless Marriotts all over the country. The SpringHill Suites by Marriott Belmont Redwood Shores was the absolute worst. They claim to be "pet friendly" but that's only towards dogs not cats. I called the Elite reservation line to book a 4 night stay, 1 night with points. The hotel is "pet friendly" and I made sure to tell the representative that I had a cat. Everything is booked and I prepaid for the nights stay. After I got off the phone I called the hotel directly and spoke with someone (I believe her name was Julia) to make sure that I had a "pet friendly" room reserved for my cat, no problem. Then I drive from Washington state to California. I start checking in and for some reason they're having problems with my reservation since one night is with points and the other three were prepaid. Then they are getting ready to give me the pet form to fill out and I mention my cat. They say we take dogs only! I tell them this has all be confirmed with the Marriott Elite reservation line and I had called the hotel myself. They continue to say no cats, my cat is a 4lb Persian that has a lion haircut (mostly shaved). Then the manager Ben Lawson is called and he says "no cats in my hotel because they're more allergenic then dogs." I have never heard of such a thing. A pet friendly hotel is a pet friendly hotel. You can bring cats on planes so I'm not sure what this was all about but I felt very discriminated against and it was embarrassing that I was being turned away. I was so tired after my long drive and now I'm being forced to find a different hotel. After staying in over a thousand nights in Marriott hotels the SpringHill Suites by Marriott Belmont Redwood Shores really disappointed. read more

Young Asian dude working on 2/26/2021 front desk should be trained more how to greet customers. His vibe was unfriendly n no smiling n found him stuck up n don't know why he chooses to work on front desk coz his attitude stinks. Customer service should be the face of hospitality but felt unwelcome when checked in with him n bfast was a joke during covid as a hotel that runs hot bfast during normality should at least have a bit of Choi e but carry out bfast was only cereal bar oj muffin n Orange read more

This is a brand new SpringHill Suites by Marriott in Belmont with a modern architecture design, roomy layout and plenty of parking. It is close to Highway 101 near Oracle Corporation with easy access freeway, shops and restaurants near San Carlos, Redwood Shores and Belmont. I would have given a 5 star rating if not for few minor but inconvenient issues while staying here in December 2017. Parking - unlike many hotels in the peninsula, this hotel has a plenty of parking in the property. They do charge $14 per night Front Desk - very friendly associates willing to help and make suggestions. Two sisters were very helpful Hotel charges - it appears the hotel charges your credit card several times during the stay placing credit hold on the credit card on file. It was annoying to have to reconcile charges that did not necessarily match the overall charge for the stay. Marriott Reward points - this hotel failed to credit MR points to my account for 2 nights pre-paid nearly 3 weeks before the the actual stay (it was automatically charged to my credit card). When I contacted the hotel, they referred me to Marriott Rewards Program to receive points. read more

Grace Excellent customer service very welcoming very professional classy elegant beautiful room definitely will be staying here again

Very cute simple hotel , I was definitely happy with my stay . Pool is open as well and rooms are nice and clean . Rooms are also sound proof so you can pretty much have the tv as loud as you want . Definitely will stay here again ! read more

Great hotel for the area. Spacious, clean rooms and the hotel feels new. Would definitely stay here again.

Came here with my wife & our boys for a small 4th of July getaway in Redwood City. We spent the both Thursday and Friday night here in the 4th floor and enjoyed our stay thoroughly. Everything from the modern design, happy hour snacks & drinks. Comfy mattress, pillows, and sheets. Free and scrumptious breakfast for the family. Or the modern bathroom with a delightful variety of Paul Mitchell's Tea Tree products to keep you fresh and clean this was a treat of a hotel. 5 stars all around... Bonvoy! read more

We stayed two weeks. It was clean and quiet. But our vehicle was vandalized. There were two other cars was vandalized. The camera doesn't work outside the parking lot. The manager on duty didn't compensate our issues. We thought that since this is a new hotel, cameras should be working and monitoring inside/outside the premises. We won't be back and definitely won't recommend this place to anyone. read more

Called Monday to speak to a manager for ahold of one. Clearly told me he was going to call me in two hours never got a damn response from him. Called multiple times seems like there is no manager even picking up. My stay at this hotel over the weekend was one of the worst experiences I ever had. I had stay here before. I ask to be put on an upper floor was deny it ( which clearly they had a room available on the 4th floor). Front desk just didn't want me to go upstairs. Clearly lie about it. Racist place and so disrespectful because they clearly don't like kids. So I got to my room 143 on Saturday. Shower pressure wasn't working properly snd fridge was broken. Keep calling the front desk for this it was annoying me. Than later was told oh we can transfer you to another room. Fucken rude as hell who wants to unpack and pack at the same time. Hassle all weekend couldn't even enjoy the stay. Next room wasn't even clean why the hell was there a pen randomly on the floor. I couldn't deal with calling front desk anymore it was annoying. During the night we hear bunch of footsteps running and door slamming. This is clearly why I don't like the first floor too much noise. Than later in the morning hear gardening noise by the window like serious wake up call are you kidding me. Just a dumb stay all weekend completely worthless place to stay. All the staff here just sucks at communicating with me all weekend. What made this place even worst experience management sucks. Liars all over this company. read more

The Springhill suites by Marriott is a great place to stay. We use this hotel for our wedding room block. All of our out-of-state guests and our wedding party stayed at this hotel. Danielle the sales manager she is a great person to work with. She made the process very easy and very stress-free. The rooms are gorgeous and are really nice very clean. The front desk staff are very friendly. I would definitely recommend you staying at this hotel if you're ever in the area. They even put together a glam room for me and my bridal party to get dress the day of our wedding. read more

This is a nice new hotel. Our room was spotless. The hotel staff was friendly and helpful. Breakfast was what you would expect. That much is worth at least two points. Other than that we had a uncomfortable night and an extremely unpleasant visit. The room is stark, hard, and angular. They must be going for European modern and it's not welcoming. There were many annoyances but the bedding was by far the worst - a sheet plus a thick, heavy comforter. I thought if we made the room cold enough this might be OK but I spent the night either sweating or freezing, getting angrier by the hour and and not sleeping much. It was a miserable night. I wasn't in the best of moods to deal with a poorly designed bathroom. Its sliding door is made not for convenience but to impress. The door is twice as large as it needs to be and several times heavier. It slides back and forth, requiring a good tug to get it going and then some quick braking action to keep it from slamming into the jamb. The bathroom light is located not over the mirror, but centered in the ceiling so you shave in your own shadow. The square-cornered sink projects out into the room and the shower door is larger than it needs to be. Both are attractive but as you back up to open the shower, you get a good cold goose from the sink. The shower has built-in dispensers. Their shampoo had a strong peppermint smell and the conditioner bottle was empty so I left the shower with frizzy hair smelling like a candy cane. They have a nice work area for using a laptop. I know most people don't use a mouse anymore but I do. You can't use a mouse on their computer desk because the surface is too reflective. The hotel is kind enough to allow one free day of slow internet for its ordinary guests. You can get fast internet for an extra charge or free if you are a Marriott premium member, It's a nice big TV. You are supposed to "Press OK" to activate it. Searching even in daylight I never found any OK to press. There must be a Best Western app or web site for this somewhere. I got rid of the annoying glare by unplugging TV, so no problem. Their abstract artwork is stark and unfriendly. You can see anything in it or nothing, My wife saw a terrified crying child. I saw a dark hooded figure lurking in the shadows. Breakfast was as you'd expect. They had sausages but no eggs. The sausages were pretty good. Later, they had eggs but no sausage. The eggs were pretty good too. Their fruit selection consisted of four beat up old tangerines. The tangerines were also pretty good. In fairness, few if any of my complaints involve hotel management. Room design, decor and furnishings are awful but I don't think management has much to do with that. The empty conditioner bottle is impossible to inspect without removing it from the fixture, which doesn't look easy, and opening or shaking it. We were there the day after Christmas, which amounts to a holiday, with far more people than usual crowding the breakfast room in the last half hour. read more

Checked in on the Marriott iPhone application to get a room on a high floor and away from the freeway. Received a 10pm a low floor facing the freeway. Reception and General Manager do not manage the hotel well. Reception did not try to resolve the issue and said they were booked; however, am disappointed that checking in early did not help. read more

What a nice new hotel, with superb staff. I liked this place. I was there on a conference and the hotel was suggested by Expedia. It was within a walking distance (25 minutes) to the conference I attended. The room was great, clean, with nice furniture, and very comfortable. The staff were super friendly and helpful. Breakfast was adequate. I recommend this hotel to everyone. read more

Absolutely disappointed in this hotel I would give zero stars if I could the front desk has no idea what they are doing also they do not warn any guest of there new covid policy before booking tried to have a relaxing weekend and this place definitely killed that don't recommend I will be calling corporate and the general manager come Monday morning employees claim we can't use pool Nd that it closes at 7 yet it's almost 7:30 and there is still family's in the pool read more

Nice clean new hotel. But I was not happy with the $14 parking fee without my consent, this place is in Belmont not San Fransisco. My room was nice and clean on the top floor, but there's a cold air breeze coming out of the ceiling air vent (not the heater) that blows to my face the whole night, i had to cover my face with pillow to sleep. My mattress was sunk the middle, feels like old used mattress read more

Best bang for the buck. Very close to the highway 101, but high quality double pane windows, super soft beds and blackout curtains slept perfectly. Marriott rooms are very thoughtfully planned with plentiful outlets, towels, and energy saving card key activation of lights and A/C unit, and sliding bathroom doors to prevent slamming sound. The doors have a small gap underneath so you will hear hallway noise, I think it's for ventilation of empty rooms but a rolled up towel helps dull the noise if you are by the elevator or ice machine. The restaurant was just simple microwaved / toaster oven food, great mini market for snacks and frozen foods. The free breakfast at 7am was plentiful and good quality of waffles, eggs, sausage, cereal, fruit, pastries, yogurt, and fruit was satisfying but quite busy from 9-10am. Highly recommended, paid the $14/ day for parking but not sure it was highly enforced if you park further away. Would stay again, they have AAA discount. read more

The hotel was great until Christmas morning when we stayed in a little late. We left our room and hotel by 11am, which really isn't that late. The challenge was that our room was NOT cleaned! We had no more toilet paper, garbage was overflowing from breakfast, towels needed refreshing and were left on the floor for replacing, and nothing was touched! It was extremely disappointing to come back from seeing family and friends on Christmas only to come back to a room that still needed much attention. It took over an hour to get a bathroom refreshed (including toilet paper - yeah, kinda needed!) once we called the front desk. Heaven help you if you happen to stay for the holiday and want to relax - you won't get any services! It'/s was up to us to track down hotel staff to get this resolved. Not acceptable for this hotel chain, or for the price we spent on the room. read more

Finally had the chance to get away for a mini weekend vacay with my friends and came across this hotel via Amex travel. Rates were decently priced at 159.00 per night considering this is a newer establishment. The only downside was we requested housekeeping hours ago on our second day and they never came. We had to call them over 3 times for them to clean our room around 8pm. Otherwise nicely set up, comfortable beds and huge rooms. read more

Really nice hotel. Rooms are big and useful. Modern amenities and everyone we dealt with was courteous and smiling. Would definitely stay here again and highly recommend. read more

It was a disgusting experience. The room was full of weed and cigarette smoke. Every morning I could tell when the occupant in the next room woke up and smoked. The room also smelled like BO. read more

Rooms still feel brand new. Excellent location near Redwood Shores businesses. I had a room on the first floor and it must have had 15 foot ceilings. Loved the West Elm couch / trundle and room decor over all. Pretty pricey to stay here but comparatively for the area worth every penny. read more

If you like freeway noise, rock hard beds and poor service, then stay here. Marriott Elite member requested a room away from the freeway noise. Was not granted. Figured the hotel would have constructed the property to account for the sound. Wrong. Went to the front desk the next morning to ask for a different room. Was advised by the condescending employee that they don't do room changes and the hotel was almost 60% capacity anyways. A category 5 hotel on Bonvoy? read more

The location is kind of awkward. BUT, its a brand new hotel full of friendly and professional staffs! I'd definitely come back!

This hotel looked really nice so we decided to stay here for a night. When we walked in, the hotel and room looked very clean. We were happy with the cleanliness until we were about to go to sleep and I moved the sheet off the blanket and there were stains of blood. I saw it and immediately when to the front desk to let them know. I was going to check out but it was late at night so they offered to give us a new room. The next day I called to let the manager know and at first she only offered to refund the parking but we paid almost $200 for one night. She then offered 20% off. This was very concerning because I don't know who's blood was on it or how long it's been there. When we changed rooms, the shower had someone else's hair on the wall. I was very dissatisfied with my stay. I would give it a 0 for cleanliness because they probably didn't wash the sheets since there was literally someone else's bodily fluids on the sheets. I wasn't satisfied with what the manager offered since I paid almost $200 a night. I will definitely not be coming back here. read more

Receptionist Nicole is extremely rude & hung up on me 4 time! All I was trying to ask was "If the rooms had microwave and fridges" and finally after waiting on hold for 27 minutes to talk to her manager just ask a simple question and share my input on her first impression on the phone my booking is magically canceled (even tho I confirmed early today) don't even waste your time find another hotel quick save the headache read more

Update: well, they can't fix the cheap construction, the window in the bathroom door that floods the sleeping area with light if your partner needs to use the bathroom during the night, the terrible air conditioning, tiny window with no view, or the uncomfortable sofa... But they sincerely listened to me and did a little something to compensate for my night there. Thanks for great followup. Up one star. read more

Great stay, friendly staff. Nice surprise: waffle maker. Sooo cool!! Would stay again

Stayed here for five days and it was very nice. Very clean, the staff was friendly and the breakfast buffet was great. Fresh fruit, waffles, eggs and sausage among all the normal choices. read more

Do not give these people your correct number. I stayed at the Marriott one time and now I'm getting multiple ROBO CALLS A DAY. I request them to stop every time and it won't ATOP! read more

This review is based solely on the lack of communication I got from the assistant manager and the front desk manager, Lety. I'm not going to go into detail because I'm sure you will remember why when you see my name. read more

SpringHill suites Marriott in Belmont . They are the cleanest and best Marriott we have stayed at in the past year. Yosh had the best customer service. I was very happy with his knowledge and him showing me the rooms first. Since I had a very bad experience at the Marriott by SF airport. . He was very accommodating. Thank you for working on Thanksgiving made my day. Carla strauch read more

This is a great new hotel right off the freeway. It's all suites and the rooms are spacious. The layout is intuitive and the closet is huge! It allows for you to put all the luggage away or even use as a changing area in case you stay with a lot of people. Plenty of easy to access electric outlets and well-appointed west elm furniture. Staff is helpful and welcoming. Chup chuppa lollipops at check in, free breakfast (modest offering for a nice quick start to your day. Lobby is modern and open with plenty of seating and yes, more electrical outlets. It seems like this place is wired for tech industry travelers but it works great for families too. We had a two queen suite and the bed closest to the air conditioner kept blowing on throughout the night, waking me up with a startling blast of freezing air. The vent seemed to be pointed directly at the bed so I had to build a pillow barricade to at least stop the gust of cold air. Other than that, a good fit for travel to the peninsula. read more

Pleasant staff. They helped extend my stay within minutes. Clean and professional environment. I've never been disappointed with a Marriott establishment. This particular hotel kept the streak going. Thanks! read more

We stayed here with my sons youth basketball program. Everyone at the hotel was very welcoming and accommodating to our group.

Front desk was amazing and very helpful .. The room was so nice my kids loved it they didnt want to leave. Housekeeper on the 4th floor was very friendly. def returning read more

Very nice hotel and staff, except for the tall bald (has a bit of hair) guy working day shift. Very rude and unpleasant, very unprofessional, doesn't offer to help or offer rooms or pricing when your current reservation isn't valid. If he doesn't want you staying at this property he will treat you unprofessionally and poorly, so you can go look for another property to stay at. Not very welcoming, or doesn't gives off that home feel when walking through the doors and that guy (don't know his name), just makes it uncomfortable!!!! What happened to Marriott standards? Either he needs a lot and i mean alot of training or fire this guy! Negative demeanor. Just very rude, will never be staying here again. One interaction with that guy changed my mind forever on this property. Good things theres a bunch of other properties around this one thanks but no thanks. Get that guy some training or fire him! . And i cant wait to let everyone i had visiting San Francisco here in a couple months go else where. read more