Kim at this location is a lifesaver! She was beyond exceptional during my car troubles. I was…read moretraveling from Detroit to Chicago and broke down on the side of the road. I was towed to AAA and it was a true blessing! They provided me with everything I needed. Kim was a true blessing and reassured I was safe and in good hands. Auto Zone should be extremely proud to have such a dedicated and model associate. I'm too impressed with the exceptional customer service.

It sucks going into an auto related business as a girl as it is but wow the people I encountered…read morehere were insanely rude. Hard pass.

Glad I ordered batteries and paid for online, and took a cab over, only to find your store closed…read moreat 7:51 PM. Seriously, WTF is so hard to understand about open till 9PM? I'm glad your competitor across the street understands what business hours mean. This place is an effing joke.

It was time for a new battery, and I tried Auto Zone but, it seemed they weren't interested in…read morehelping me, even though they advertise that they install batteries. So I went on to Advance Auto Parts by Speedway on Highway 20. They are spectacular!! They were a bit short-handed but still helped me install the new battery!! Steve was super nice and helpful!! I will be going to them for car parts from now on!! Helpful, nice, understanding and very knowledgeable!! Thanks guys, you rock!!

I went to Napa to purchase antifreeze for a Gator that wasn't working correctly. I was told to…read morewait, even though I was the only customer, so he could finish up which I did patiently. Finally when I was able to tell the NAPA employee what I needed and asked for his advice in the matter, he was short tempered, barking and acted like he could care less. When he pointed out where the product was from his stool, not getting up to show me, he continued to get more enraged and louder about me not understanding the correct antifreeze I was grabbing and fuming that he had to explain it to me. I finally asked him why he was shouting at me....he mumbled an incoherent reply so I just quickly made my purchase and left. In these Covid times, customer service is key. People do not need to be treated like this and sadly in my opinion because I was a woman and this wasn't my area of expertise he had no tolerance for me. Oddly, my partner... who is a woman... owns the largest landscaping company in Chicago and spends thousands of dollars with Napa. Customer service is the key to the success of her business in Chicago. Very sad Napa...could not say the same for your company and how I was treated today. It would of been easier and less hassle to just get it from the nice people at the local hardware store around the corner from NAPA which we frequent often because of how helpful and friendly they are.

Passing through here on my way to Chicago when I got in a small accident and needed a tow…read more Extremely fast, and cordial. Also very knowledgeable, and we're able to make what would have been a stressful situation much better.

I bought a used alternator for $45 a few days ago from Brinckman's. First of all, the owner has a…read morevery bad attitude. He was very reluctant to answer my questions; he acted as if waiting on me was inconveniencing him. Before I paid for the alternator I specifically asked him if they test them before they sell them. He replied, "Yes." So, trusting him, I bought it. After putting it on my car and finding out that it did not work, I took it to Auto Zone to have it tested. They said that it did not work. I called Brinckman's and told him about the alternator not working. He said to bring it in and he would test it, and if it didn't work he would replace it. I brought it in to him and he tested it and said that it did not work. Then he went back to the testing machine and "grounded it" and showed me that it did work, he just forgot to ground it before he tested it he said. He also said that Auto Zone does not know how to ground my kind of alternator. I called Auto Zone. Their reply: "Their testing machine automatically grounds when it tests." So once again trusting Brinckman's, I put the alternator back on my car and it still does not work. I went into Brinckman's today to tell him about it and get a replacement (like he promised). He said, "Auto Zone does not understand how an alternator works. I'm not going to compare apples to oranges and I'm not going to dispute this any further." My reply, "So basically there is nothing you can do for me?" Brinckman's, "I can credit the $45 from this alternator to a new one" (which he says is $145 and I price checked around and they are $94.) His reply to my saying I price checked and they were not that much: "Mine are lifetime warrantied." I said, "So are the ones I price checked." He said, "Well mine are not." So, basically the owner of Brinckman's promised me a working alternator, wether it was the original one I purchased or a replacement one and is now saying there is nothing he can do for me unless I purchase a brand new one from him. I will never shop here again. The owner's attitude is horrible and his word is cannot be trusted.

I have been using Auto Value for a few years now. The manager Jeff is awesome. He is always…read morewilling to help. His team is assembled well. The parts are also very consistent and install with easy every time!

From the owner: Auto Parts Store belonging to the Auto Value and Bumper to Bumper group(AAPA) offering retail and…read morewholesale customer exceptional parts, service and prices in MI, IL, IN, OH and WI.

Highly recommended! Prompt service! Caden (driver) got my truck up on the flatbed quickly, dropped…read moreme off at the car rental, and took my vehicle to the shop. Good price on the tow.

Dave was amazing! He towed us from Michigan City, IN to the suburbs of Chicago. He was kind enough…read moreto allow our dog to travel with us. When we dropped the car off at the garage, he then had us load what we could in the truck. He dropped us at our house. He went above and beyond! Thank you!!